A lot has changed in this Opensignal report on the mobile network experience in Malaysia. Unifi now shares the largest award tally, alongside Digi, and U Mobile users now enjoy the fastest overall speeds in Malaysia.
In this Opensignal’s fifth Global Awards report, we analyse the difference in the overall experience seen by our users on different operators across the globe.
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We have seen a lot of change since our last report. DiGi swept away our Video Experience and Download Speed awards, which were previously held by Maxis.
Cities have a significantly better 5G experience than the national 5G results. For example, users in the city of Jeonju in South Korea have a 5G Download Speed of 415.6 Mbps which is 15% faster than South Korea's overall result.
Last year, to celebrate Opensignal’s 10th anniversary, we ranked the world's operators using our leading measures of the real-world mobile network experience. It was so well received that we’ve chosen to publish the awards again.
Our data also suggests that with low-cost data offerings being common across the board, the quality of experience is becoming the differentiating factor and is gaining importance as a driver for churn in the Malaysian mobile market.
Recently, the Government of Malaysia announced a multi-billion dollar national digital infrastructure plan, Jalinan Digital Negara (JENDELA), to improve the country’s digital infrastructure and connectivity.
We observed that our Malaysian smartphone users' average mobile data consumption increased drastically over a few weeks across all networks — concurrently with the MCO's introduction — and this was associated with significant drops in our users' average 4G Download Speed Experience. While our users' data consumption on most networks in the third quarter of 2020 has remained above pre-MCO levels, their average download speeds are slowly returning to normal and even improving beyond those seen before the MCO in some cases.
Our U Mobile users saw the largest improvement in 4G Availability — the average percentage of time that our 4G users spent connected to 4G services — compared to our <a href='https://www.opensignal.com/reports/2020/04/malaysia/mobile-network-experience' target='_blank'>last report</a>.