Malaysia

Mobile Network Experience Report
April 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

DiGi is the new winner of Opensignal’s Video Experience award

Our DiGi users in Malaysia had the best experience when streaming video on mobile networks. DiGi beat Maxis to win our Video Experience award with a score of 62.7 points (out of 100) — an improvement of 3.8 points (6.5%) since our last report, compared to Maxis’ upswing of 1.2 points (2%). Also, the overall Video Experience in Malaysia has improved on the majority of networks. Our Unifi users reported the greatest improvement of 13.7 points (31%), followed by those on U Mobile with 9.2 points (18.4%) — as a result Unifi and U Mobile scores pushed past the Good rating threshold. Only Celcom’s score dipped by 2.3 points. With all these changes, all five operators now place in the Good category.

U Mobile pulls level with Maxis on Games Experience

While Maxis has been the outright winner of our Games Experience award since we introduced it last year, this time the operator is statistically tied with U Mobile. As a result, both Maxis and U Mobile are now joint winners for Games Experience.

U Mobile wins the Voice App Experience award outright

Our last report saw U Mobile and Unifi battling it out for the Voice Experience award. However, this time U Mobile is the sole winner with a score of 76.8 out of 100 — an improvement of 2.4 points since our last report. We saw improvements across the board ranging between 0.7 and 2.4 points, with all but one of the operators placing in the Acceptable category.

DiGi comes top for Download Speed Experience

DiGi has overtaken Maxis for the top spot for Download Speed Experience. Our users on DiGi’s network have seen their speeds improve by an impressive 2.8 Mbps (26.1%) since our last report, while their counterparts on Maxis reported a decline of 2.5 Mbps (17.5%). As a result, DiGi overturned Maxis’ lead of 3.9 Mbps and in this report now commands a lead of 1.4 Mbps. Apart from DiGi users, Unifi users were the only ones who observed improved download speeds, while those on Celcom also saw a dip of 2.5 Mbps (24.1%) with speeds averaging 7.7 Mbps.

Unifi makes good progress on 4G Availability, forces a tie with Celcom for first place

Since our last report, the proportion of time that our Unifi users spent connected to 4G has increased by 5.2 percentage points. But our users on previous winner Celcom’s network saw their score rise by a more modest 1.3 percentage points which means both Celcom and Unifi are now statistically tied, with scores averaging around 89.5% which means Celcom no longer wins the award outright. Our U Mobile users saw the greatest improvement in 4G Availability with their experience improving by 5.4 percentage points, while DiGi and Maxis users also saw an uplift of two percentage points each.

Celcom holds on to 4G Coverage Experience

Celcom once again wins our 4G Coverage Experience award, this time with a score of 8.9 points, while DiGi and Maxis are close behind at 8.2 points and 8.1 points, respectively. Measured on a scale of 0-10, Opensignal’s 4G Coverage Experience metric analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Introduction

We have seen a lot of change since our last report. DiGi swept away our Video Experience and Download Speed awards, which were previously held by Maxis. At the same time, U Mobile won our Voice App Experience and Upload Speed Experience awards outright, the operator also jointly won our Games Experience award along with Maxis. And last but not least, Unifi was able to force a statistical tie with Celcom on 4G Availability.

Also, we saw some remarkable increases in users’ mobile experience across operators in most categories. Our Unifi users reported a significant increase in Video Experience (31%), Download Speed Experience (35.1%), and 4G Availability (5.2 percentage points). In comparison, their peers on U Mobile observed improvements in Games Experience (17%), Upload Speed Experience (5.5%), 4G Availability (5.4 percentage points) and 4G Coverage Experience (2.5%).

In this report, we've analyzed our data gathered in the 90 days ending on 28 February 2021 to compare the mobile network experience of our users on Malaysia’s five national operators Celcom, Maxis, DiGi, U Mobile and Unifi. We further delved deeper into 13 states and two federal territories, comparing the results of these five operators as well as the 4G-only network provider Yes.

These results show that Maxis has lost its dominance on Malaysia’s mobile network experience that we had seen in the last report and competition has intensified as the variation in mobile network experience between service providers in Malaysia has narrowed

A lot is also happening on the ground in Malaysia as well. On the one hand, the potential merger of Digi and Celcom is in advanced discussions. On the other hand, Celcom, DiGi and Maxis have signed a fibre infrastructure sharing deal for efficient deployment of fibre backhaul to base stations that will enable widespread 4G connectivity and increase Malaysia’s fibre infrastructure (without duplication), in line with the state’s Jalinan Digital Negara Plan (JENDELA). Alongside the JENDELA initiative, which aims to strengthen Malaysia’s existing connectivity, the Malaysian government expects to invest MYR15 billion (USD3.7 billion) over its nationwide 5G deployment plans that will be undertaken and managed by a special purpose vehicle under the Malaysian government. Under the government’s current plans, it is anticipated that Malaysians will begin to gain access to 5G ‘in stages’ by the end of this year.

Opensignal Awards Table

Mobile Experience Awards, Malaysia
April 2021, Malaysia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
April 2021, Malaysia
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
April 2021, Malaysia
Games Experience
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Celcom
56.0
DiGi
62.7
Maxis
61.2
U Mobile
59.3
Unifi
57.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

DiGi is the new winner of the Video Experience award in Malaysia — its score of 62.7 is an increase of 3.8 from our previous report and beats former front-runner Maxis’s score by 1.5 points. While our users on DiGi now enjoy the best Video Experience in Malaysia, more movement was seen by our U Mobile and Unifi users — U Mobile’s score grew by 9.2 points (18.4%) and Unifi’s score rose by a significant 13.7 points (31%). In contrast, our Celcom users reported a decline of 2.3 points (3.9%) since our last report.

All five operators placed in the Good category. A Good Video Experience rating indicates that users enjoyed an acceptable experience when streaming mobile video at lower resolutions, but loading times may have been slow and stalling may have occurred, especially at higher resolutions.

Opensignal’s Video Experience quantifies video streaming quality by measuring real-world video streams using dedicated video streaming tests to reflect users’ true experience over an operator’s mobile network. The calculation takes picture quality, video loading time and stall rate into account and combines these measurements using an ITU-based approach to reflect the perceived video experience as reported by real people.

Video Experience
in 0-100 points
Celcom
56.0
DiGi
62.7
Maxis
61.2
U Mobile
59.3
Unifi
57.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
58.8 (± 0.17) 69.5 (± 0.17) 66.2 (± 0.18) 63.7 (± 0.18) 61.4 (± 0.31)
3G Video Experience
37.1 (± 0.58) 36.8 (± 0.60) 33.7 (± 0.66) 35.6 (± 0.52) 28.9 (± 0.96)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
59 (± 0.17)
70 (± 0.17)
66 (± 0.18)
64 (± 0.18)
61 (± 0.31)
3G Video Experience in 0-100 points
37 (± 0.58)
37 (± 0.60)
34 (± 0.66)
36 (± 0.52)
29 (± 0.96)
Mobile Network Experience Report | April 2021 | © Opensignal Inc.

Games Experience

Maxis and U Mobile are the joint winners for Opensignal’s Games Experience award, this time with statistically tied scores of 57.3 and 57.4 points (on a scale of 0-100), respectively. However, with scores in the range of 40 to 65 points, all five operators place in the Poor category on this measure of mobile experience.

Opensignal’s Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. A Poor Games Experience rating means that most of our users found this level of experience unacceptable, in most cases the gameplay was not very responsive to the action of the players. Many users felt a lack of controllability in the Games Experience.

Games Experience
in 0-100 points
Celcom
51.3
DiGi
54.3
Maxis
57.3
U Mobile
57.4
Unifi
51.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
56.5 (± 0.26) 64.6 (± 0.26) 66.7 (± 0.25) 64.0 (± 0.27) 53.7 (± 0.48)
3G Games Experience
35.0 (± 0.13) 34.8 (± 0.10) 33.4 (± 0.11) 35.6 (± 0.13) 37.9 (± 0.46)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
56 (± 0.26)
65 (± 0.26)
67 (± 0.25)
64 (± 0.27)
54 (± 0.48)
3G Games Experience in 0-100 points
35 (± 0.13)
35 (± 0.10)
33 (± 0.11)
36 (± 0.13)
38 (± 0.46)
Mobile Network Experience Report | April 2021 | © Opensignal Inc.

This indicates that playing multiplayer mobile games on Malaysian networks is challenging and if Malaysian operators wish to target mobile gamers and provide a superior Games Experience, then they will need to increase their focus on reducing latency, jitter and packet loss — a potential benefit that could be unlocked with a wide deployment of 5G services in future.

Voice App Experience

U Mobile has successfully broken the statistical tie that existed between its users’ experience and that of Unifi’s in our last report to win our Voice App Experience award outright. This was due to an increase of 2.4 points observed by our U Mobile users compared to a modest 0.7 point improvement observed by our users connecting with Unifi.

There were improvements across the board in Voice App Experience with our users on DiGi and Maxis reporting improvements ranging between 1.4 points and 2 points. As a result, U Mobile now commands a lead of one point over Digi with a score of 76.8 points (out of 100). While all four operators’ scores place in the Acceptable (74-80) category, Celcom’s score of 73.1 places lower in the Poor (66-74) category.

An Acceptable rating means users were generally able to comprehend without repetition, while some may have suffered from perceptible call quality impairments such as clicking sounds or distortion. Likewise, a Poor rating means many users were dissatisfied and likely suffered from increased call quality impairments. Opensignal’s Voice App Experience quantifies the quality of consumers’ experience when using over-the-top (OTT) voice services on apps such as WhatsApp, Skype and Facebook Messenger over mobile networks.

Voice App Experience
in 0-100 points
Celcom
73.1
DiGi
75.8
Maxis
75.0
U Mobile
76.8
Unifi
74.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
74.2 (± 0.09) 78.3 (± 0.10) 77.3 (± 0.09) 78.5 (± 0.09) 75.2 (± 0.19)
3G Voice App Experience
65.7 (± 0.34) 66.2 (± 0.32) 62.2 (± 0.35) 67.7 (± 0.34) 72.2 (± 0.52)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
74 (± 0.09)
78 (± 0.10)
77 (± 0.09)
79 (± 0.09)
75 (± 0.19)
3G Voice App Experience in 0-100 points
66 (± 0.34)
66 (± 0.32)
62 (± 0.35)
68 (± 0.34)
72 (± 0.52)
Mobile Network Experience Report | April 2021 | © Opensignal Inc.

Download Speed Experience

DiGi has beaten Maxis’ score by 1.4 Mbps (11.7%) to win our Download Speed Experience award outright with a score of 13.3 Mbps. While our users on DiGi and Unifi’s network saw a boost of 2.8 Mbps (26.1%) and 2.4 Mbps (35.1%) in their average download speeds, Celcom and Maxis users observed a decline of 2.5 Mbps each, with speeds averaging 7.7 Mbps and 11.9 Mbps, respectively. Since our report last year in April, 2020, the Download Speed Experinece on Celcom and Maxis has declined significantly — by 39.3% and 41.6%, respectively.

Looking at Download Speed Experience split by network type, 4G Download Speed Experience mirrored our overall results: our users on DiGi saw the fastest average download speeds of 16 Mbps, while Maxis and U Mobile were below the 15 Mbps mark with scores of 13.6 Mbps and 10.9 Mbps, respectively. Meanwhile, Unifi and Celcom were further behind with scores below 10 Mbps — 9.9 Mbps and 8.4 Mbps, respectively.

Download Speed Experience
in Mbps
Celcom
7.7
DiGi
13.3
Maxis
11.9
U Mobile
9.6
Unifi
9.1
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
8.4 (± 0.05) 16.0 (± 0.08) 13.6 (± 0.08) 10.9 (± 0.06) 9.9 (± 0.08)
3G Download Speed
2.8 (± 0.03) 3.2 (± 0.04) 3.0 (± 0.04) 2.6 (± 0.03) 2.0 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2021 | © Opensignal Limited
4G Download Speed in Mbps
8 (± 0.05)
16 (± 0.08)
14 (± 0.08)
11 (± 0.06)
10 (± 0.08)
3G Download Speed in Mbps
3 (± 0.03)
3 (± 0.04)
3 (± 0.04)
3 (± 0.03)
2 (± 0.03)
Mobile Network Experience Report | April 2021 | © Opensignal Inc.

Upload Speed Experience

Our Malaysian users continue to enjoy the best Upload Speed Experience on U Mobile’s network with speeds averaging 7 Mbps – a 0.4 Mbps (5.5%) improvement since the last report. Meanwhile, our DiGi users saw the biggest increase of 0.9 Mbps (18.1%) in their average upload speeds, and Celcom users saw the largest decline of 1.4 Mbps (23.6%).

Upload speeds are becoming increasingly important in mobile services, with changing usage patterns and consumption habits. Mobile users now engage more on social media apps — creating and sharing high-resolution images and videos — and are moving away from content consumption to content creation, which gives operators with the fastest upload speeds a distinct advantage.

Upload Speed Experience
in Mbps
Celcom
4.4
DiGi
5.6
Maxis
4.9
U Mobile
7.0
Unifi
2.2
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
4.8 (± 0.03) 6.9 (± 0.04) 5.6 (± 0.04) 8.1 (± 0.04) 2.3 (± 0.02)
3G Upload Speed
1.1 (± 0.02) 0.8 (± 0.01) 0.9 (± 0.02) 1.0 (± 0.01) 1.2 (± 0.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2021 | © Opensignal Limited
4G Upload Speed in Mbps
5 (± 0.03)
7 (± 0.04)
6 (± 0.04)
8 (± 0.04)
2 (± 0.02)
3G Upload Speed in Mbps
1 (± 0.02)
1 (± 0.01)
1 (± 0.02)
1 (± 0.01)
1 (± 0.02)
Mobile Network Experience Report | April 2021 | © Opensignal Inc.

4G Availability

Last time, Celcom won our 4G Availability award outright, but now Celcom shares the award with Unifi. This change is due to an impressive 5.2 percentage points rise reported by our Unifi users, which is more than four times higher than the growth of 1.3 percentage points reported by their counterparts on Celcom since our last report. While both the operators’ scores were statistically tied for the first place — both around the 90% 4G Availability mark — Maxis and U Mobile followed behind with a score of 87.8% and 86.3%, respectively. DiGi was the only operator with a score below 85%.

Overall, our 4G users on all five networks saw an improvement in the proportion of time they were able to connect to a 4G signal, with those on U Mobile experiencing the greatest increase of 5.4 percentage points.

4G Availability
% of time
Celcom
89.4
DiGi
83.6
Maxis
87.8
U Mobile
86.3
Unifi
89.6
0 22.5 45 67.5 90
The brackets represent confidence intervals.
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4G Coverage Experience

Little has changed since our last report in terms of 4G Coverage Experience with Celcom occupying first place in this category. The operator’s score increased slightly — by 0.1 points — bringing Celcom closer to the nine points mark. DiGi, Maxis, Unifi and U Mobile’s scores also increased by 0.1 points.

Opensignal’s 4G Coverage Experience is a measure of how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

4G Coverage Experience
in 0-10 points
Celcom
8.9
DiGi
8.2
Maxis
8.1
U Mobile
7.0
Unifi
6.8
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Regional Analysis

Our regional analysis assessed how the mobile network experience varies across 13 states and two federal territories of Malaysia. Our results highlight how Malaysia's six network operators, including Yes, stack up on our six primary measures of mobile network experience regionally.

In Video Experience, the national winner DiGi won outright in seven regions and further collected joint wins in the remaining eight regions. DiGi tied with Maxis in Kelantan, Kuala Lumpur, Melaka, Pahang — including Kedah and Perlis where it ended up in a three-way statistical tie along with U Mobile. We saw a further three-way tie in Putrajaya where DiGi and Maxis statistically tied with Celcom. Our regional analysis shows that DiGi users enjoyed a Very Good Video Experience in five regions and a Good Video Experience in the remaining 10 regions.

Like our national results, we saw a number of joint wins for Games Experience at the regional level in all regions except for Kedah, Pahang and Sabah — where U Mobile won the award outright — as well as Kuala Lumpur, Negeri Sembilan and Selangor where Maxis was the outright winner.

Our national speed results are also reflected in our regional analysis of average download and upload speeds. DiGi — the national winner — swept away our Download Speed Experience award in 12 regions and jointly won in a further two — in Sabah with Maxis and in Putrajaya where we saw a three-way split between DiGi, Maxis and Celcom. Maxis was the only other operator to win this award category outright, in Kuala Lumpur. Meanwhile, U Mobile dominated regional Upload Speed Experience by winning 12 awards outright and jointly winning a further two — in Sarawak and Kuala Lumpur.

Turning to 4G Availability, Yes (a 4G-only operator) won this category outright in 12 out of 15 regions, as our users on its network observed average 4G Availability ranging between 95.8% to 99.3% in these 12 regions.

Select any region or city below to display individual breakdown

Johor

Video Experience
in Johor
in 0-100 points
Celcom
57.1
DiGi
64.3
Maxis
60.5
U Mobile
59.5
Yes
52.1
Unifi
58.3
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Games Experience
in Johor
in 0-100 points
Celcom
50.6
DiGi
56.9
Maxis
56.5
U Mobile
57.7
Yes
52.8
Unifi
52.3
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Voice App Experience
in Johor
in 0-100 points
Celcom
73.7
DiGi
76.8
Maxis
74.8
U Mobile
77.0
Yes
76.8
Unifi
75.9
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Download Speed Experience
in Johor
in Mbps
Celcom
7.9
DiGi
14.6
Maxis
12.3
U Mobile
9.2
Yes
9.6
Unifi
9.6
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Upload Speed Experience
in Johor
in Mbps
Celcom
4.4
DiGi
5.5
Maxis
4.5
U Mobile
7.6
Yes
2.3
Unifi
2.4
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4G Availability
in Johor
% of time
Celcom
90.3
DiGi
79.6
Maxis
85.1
U Mobile
87.6
Yes
98.0
Unifi
88.9
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Kedah

Video Experience
in Kedah
in 0-100 points
Celcom
52.9
DiGi
59.5
Maxis
58.7
U Mobile
58.9
Yes
50.4
Unifi
54.2
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Games Experience
in Kedah
in 0-100 points
Celcom
49.9
DiGi
52.5
Maxis
55.0
U Mobile
58.2
Yes
49.2
Unifi
46.7
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Voice App Experience
in Kedah
in 0-100 points
Celcom
72.8
DiGi
75.1
Maxis
74.0
U Mobile
77.3
Yes
75.1
Unifi
72.5
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Download Speed Experience
in Kedah
in Mbps
Celcom
6.2
DiGi
12.1
Maxis
9.8
U Mobile
8.2
Yes
7.8
Unifi
7.7
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Upload Speed Experience
in Kedah
in Mbps
Celcom
4.2
DiGi
4.8
Maxis
4.2
U Mobile
6.5
Yes
2.1
Unifi
1.7
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4G Availability
in Kedah
% of time
Celcom
91.1
DiGi
80.9
Maxis
86.9
U Mobile
84.7
Yes
98.2
Unifi
84.7
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Kelantan

Video Experience
in Kelantan
in 0-100 points
Celcom
49.5
DiGi
55.1
Maxis
55.4
U Mobile
52.0
Yes
49.1
Unifi
52.7
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Games Experience
in Kelantan
in 0-100 points
Celcom
46.5
DiGi
43.0
Maxis
48.7
U Mobile
45.5
Yes
47.4
Unifi
46.3
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Voice App Experience
in Kelantan
in 0-100 points
Celcom
71.2
DiGi
72.3
Maxis
72.4
U Mobile
73.5
Yes
74.5
Unifi
72.7
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Download Speed Experience
in Kelantan
in Mbps
Celcom
5.1
DiGi
10.8
Maxis
8.5
U Mobile
7.0
Yes
6.7
Unifi
7.6
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Upload Speed Experience
in Kelantan
in Mbps
Celcom
2.9
DiGi
3.6
Maxis
3.3
U Mobile
5.0
Yes
1.9
Unifi
1.9
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4G Availability
in Kelantan
% of time
Celcom
85.4
DiGi
71.1
Maxis
81.0
U Mobile
79.5
Yes
97.6
Unifi
83.3
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Kuala Lumpur

Video Experience
in Kuala Lumpur
in 0-100 points
Celcom
67.7
DiGi
68.1
Maxis
68.7
U Mobile
62.8
Yes
53.2
Unifi
63.2
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Games Experience
in Kuala Lumpur
in 0-100 points
Celcom
68.4
DiGi
68.5
Maxis
71.1
U Mobile
66.4
Yes
57.0
Unifi
60.3
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Voice App Experience
in Kuala Lumpur
in 0-100 points
Celcom
78.2
DiGi
79.0
Maxis
78.8
U Mobile
78.9
Yes
76.9
Unifi
78.0
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Download Speed Experience
in Kuala Lumpur
in Mbps
Celcom
16.7
DiGi
15.0
Maxis
18.0
U Mobile
11.6
Yes
9.2
Unifi
11.2
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Upload Speed Experience
in Kuala Lumpur
in Mbps
Celcom
8.4
DiGi
8.1
Maxis
8.4
U Mobile
8.7
Yes
2.3
Unifi
2.7
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4G Availability
in Kuala Lumpur
% of time
Celcom
94.0
DiGi
92.6
Maxis
94.4
U Mobile
89.8
Yes
99.0
Unifi
94.4
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Melaka

Video Experience
in Melaka
in 0-100 points
Celcom
58.1
DiGi
64.2
Maxis
63.2
U Mobile
59.7
Yes
51.7
Unifi
56.3
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Games Experience
in Melaka
in 0-100 points
Celcom
52.8
DiGi
58.0
Maxis
59.3
U Mobile
58.7
Yes
50.6
Unifi
49.7
Download Image
Voice App Experience
in Melaka
in 0-100 points
Celcom
74.2
DiGi
76.6
Maxis
75.2
U Mobile
77.2
Yes
75.6
Unifi
74.6
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Download Speed Experience
in Melaka
in Mbps
Celcom
8.3
DiGi
14.1
Maxis
12.9
U Mobile
9.6
Yes
8.2
Unifi
8.6
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Upload Speed Experience
in Melaka
in Mbps
Celcom
4.4
DiGi
5.7
Maxis
4.5
U Mobile
7.6
Yes
2.0
Unifi
2.4
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4G Availability
in Melaka
% of time
Celcom
91.6
DiGi
86.7
Maxis
86.8
U Mobile
86.9
Yes
99.1
Unifi
90.6
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Negeri Sembilan

Video Experience
in Negeri Sembilan
in 0-100 points
Celcom
56.6
DiGi
65.6
Maxis
61.9
U Mobile
60.7
Yes
54.6
Unifi
57.9
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Games Experience
in Negeri Sembilan
in 0-100 points
Celcom
50.4
DiGi
57.1
Maxis
59.7
U Mobile
56.1
Yes
54.2
Unifi
52.1
Download Image
Voice App Experience
in Negeri Sembilan
in 0-100 points
Celcom
73.5
DiGi
76.7
Maxis
75.5
U Mobile
76.3
Yes
77.1
Unifi
75.8
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Download Speed Experience
in Negeri Sembilan
in Mbps
Celcom
8.0
DiGi
15.0
Maxis
11.5
U Mobile
11.4
Yes
9.2
Unifi
9.4
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Upload Speed Experience
in Negeri Sembilan
in Mbps
Celcom
4.6
DiGi
5.6
Maxis
4.5
U Mobile
6.5
Yes
2.2
Unifi
2.4
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4G Availability
in Negeri Sembilan
% of time
Celcom
89.4
DiGi
82.2
Maxis
86.4
U Mobile
85.1
Yes
99.3
Unifi
86.7
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Pahang

Video Experience
in Pahang
in 0-100 points
Celcom
55.6
DiGi
60.4
Maxis
60.3
U Mobile
56.5
Yes
55.7
Unifi
55.1
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Games Experience
in Pahang
in 0-100 points
Celcom
53.4
DiGi
53.9
Maxis
57.3
U Mobile
59.9
Yes
53.7
Unifi
51.7
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Voice App Experience
in Pahang
in 0-100 points
Celcom
73.7
DiGi
76.3
Maxis
74.8
U Mobile
78.1
Yes
76.3
Unifi
74.7
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Download Speed Experience
in Pahang
in Mbps
Celcom
7.1
DiGi
14.9
Maxis
12.4
U Mobile
7.9
Yes
9.7
Unifi
8.1
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Upload Speed Experience
in Pahang
in Mbps
Celcom
4.0
DiGi
5.4
Maxis
4.2
U Mobile
6.3
Yes
2.2
Unifi
2.0
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4G Availability
in Pahang
% of time
Celcom
88.2
DiGi
75.1
Maxis
82.2
U Mobile
77.6
Yes
95.8
Unifi
81.1
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Perak

Video Experience
in Perak
in 0-100 points
Celcom
55.7
DiGi
64.0
Maxis
60.6
U Mobile
59.7
Yes
53.8
Unifi
56.2
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Games Experience
in Perak
in 0-100 points
Celcom
50.7
DiGi
57.1
Maxis
57.5
U Mobile
57.0
Yes
49.6
Unifi
51.5
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Voice App Experience
in Perak
in 0-100 points
Celcom
73.0
DiGi
76.3
Maxis
75.1
U Mobile
76.8
Yes
75.3
Unifi
74.2
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Download Speed Experience
in Perak
in Mbps
Celcom
6.7
DiGi
14.1
Maxis
11.5
U Mobile
10.2
Yes
8.7
Unifi
8.8
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Upload Speed Experience
in Perak
in Mbps
Celcom
4.2
DiGi
5.5
Maxis
4.3
U Mobile
6.2
Yes
2.1
Unifi
1.9
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4G Availability
in Perak
% of time
Celcom
90.2
DiGi
81.7
Maxis
85.8
U Mobile
85.6
Yes
98.7
Unifi
83.7
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Perlis

Video Experience
in Perlis
in 0-100 points
Celcom
57.2
DiGi
61.3
Maxis
61.8
U Mobile
63.1
Unifi
47.8
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Games Experience
in Perlis
in 0-100 points
Celcom
52.6
DiGi
55.0
Maxis
57.3
U Mobile
61.3
Unifi
49.3
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Voice App Experience
in Perlis
in 0-100 points
Celcom
72.8
DiGi
75.6
Maxis
74.8
U Mobile
77.9
Unifi
74.4
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Download Speed Experience
in Perlis
in Mbps
Celcom
7.2
DiGi
12.6
Maxis
9.9
U Mobile
10.6
Unifi
6.5
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Upload Speed Experience
in Perlis
in Mbps
Celcom
4.6
DiGi
4.4
Maxis
4.2
U Mobile
7.8
Unifi
1.9
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4G Availability
in Perlis
% of time
Celcom
93.0
DiGi
82.4
Maxis
88.1
U Mobile
90.9
Unifi
80.6
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Pulau Pinang

Video Experience
in Pulau Pinang
in 0-100 points
Celcom
58.5
DiGi
65.1
Maxis
62.4
U Mobile
60.6
Yes
52.6
Unifi
59.7
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Games Experience
in Pulau Pinang
in 0-100 points
Celcom
55.4
DiGi
59.5
Maxis
59.4
U Mobile
59.3
Yes
50.3
Unifi
50.8
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Voice App Experience
in Pulau Pinang
in 0-100 points
Celcom
74.6
DiGi
77.1
Maxis
75.7
U Mobile
77.1
Yes
75.4
Unifi
74.6
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Download Speed Experience
in Pulau Pinang
in Mbps
Celcom
8.6
DiGi
14.1
Maxis
11.7
U Mobile
9.7
Yes
7.8
Unifi
9.3
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Upload Speed Experience
in Pulau Pinang
in Mbps
Celcom
5.0
DiGi
6.0
Maxis
5.6
U Mobile
7.7
Yes
2.0
Unifi
2.4
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4G Availability
in Pulau Pinang
% of time
Celcom
92.4
DiGi
89.4
Maxis
92.5
U Mobile
89.0
Yes
99.3
Unifi
91.2
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Putrajaya

Video Experience
in Putrajaya
in 0-100 points
Celcom
69.0
DiGi
71.3
Maxis
69.3
U Mobile
66.2
Unifi
67.4
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Games Experience
in Putrajaya
in 0-100 points
Celcom
70.1
DiGi
68.7
Maxis
72.5
U Mobile
71.1
Unifi
64.4
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Voice App Experience
in Putrajaya
in 0-100 points
Celcom
78.9
DiGi
79.3
Maxis
79.1
U Mobile
80.7
Unifi
79.6
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Download Speed Experience
in Putrajaya
in Mbps
Celcom
17.6
DiGi
16.6
Maxis
17.1
U Mobile
12.4
Unifi
12.0
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Upload Speed Experience
in Putrajaya
in Mbps
Celcom
9.9
DiGi
7.3
Maxis
7.6
U Mobile
8.0
Unifi
2.7
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4G Availability
in Putrajaya
% of time
Celcom
93.6
DiGi
87.5
Maxis
92.0
U Mobile
85.9
Unifi
92.4
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Sabah

Video Experience
in Sabah
in 0-100 points
Celcom
48.2
DiGi
58.0
Maxis
55.4
U Mobile
55.9
Yes
47.3
Unifi
51.2
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Games Experience
in Sabah
in 0-100 points
Celcom
41.1
DiGi
44.8
Maxis
43.9
U Mobile
48.2
Yes
42.7
Unifi
44.6
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Voice App Experience
in Sabah
in 0-100 points
Celcom
69.5
DiGi
73.5
Maxis
71.2
U Mobile
75.5
Yes
74.2
Unifi
73.5
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Download Speed Experience
in Sabah
in Mbps
Celcom
5.4
DiGi
11.1
Maxis
10.8
U Mobile
7.9
Yes
6.5
Unifi
7.2
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Upload Speed Experience
in Sabah
in Mbps
Celcom
3.0
DiGi
5.4
Maxis
4.2
U Mobile
6.7
Yes
1.6
Unifi
1.8
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4G Availability
in Sabah
% of time
Celcom
80.1
DiGi
82.5
Maxis
80.6
U Mobile
79.6
Yes
96.8
Unifi
81.9
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Sarawak

Video Experience
in Sarawak
in 0-100 points
Celcom
48.6
DiGi
62.1
Maxis
58.1
U Mobile
53.8
Unifi
56.7
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Games Experience
in Sarawak
in 0-100 points
Celcom
42.3
DiGi
46.8
Maxis
47.1
U Mobile
45.2
Unifi
43.9
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Voice App Experience
in Sarawak
in 0-100 points
Celcom
69.9
DiGi
74.9
Maxis
73.1
U Mobile
75.1
Unifi
73.3
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Download Speed Experience
in Sarawak
in Mbps
Celcom
5.8
DiGi
14.9
Maxis
13.3
U Mobile
7.0
Unifi
9.3
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Upload Speed Experience
in Sarawak
in Mbps
Celcom
3.5
DiGi
5.8
Maxis
4.6
U Mobile
6.2
Unifi
1.9
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4G Availability
in Sarawak
% of time
Celcom
81.1
DiGi
81.6
Maxis
82.1
U Mobile
76.6
Unifi
85.8
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Selangor

Video Experience
in Selangor
in 0-100 points
Celcom
60.7
DiGi
65.3
Maxis
63.9
U Mobile
60.8
Yes
49.9
Unifi
60.0
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Games Experience
in Selangor
in 0-100 points
Celcom
58.5
DiGi
60.3
Maxis
63.9
U Mobile
59.3
Yes
51.0
Unifi
54.2
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Voice App Experience
in Selangor
in 0-100 points
Celcom
74.8
DiGi
76.9
Maxis
77.0
U Mobile
76.9
Yes
74.6
Unifi
75.8
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Download Speed Experience
in Selangor
in Mbps
Celcom
10.4
DiGi
13.5
Maxis
12.8
U Mobile
11.1
Yes
7.6
Unifi
9.6
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Upload Speed Experience
in Selangor
in Mbps
Celcom
5.4
DiGi
6.4
Maxis
5.6
U Mobile
7.2
Yes
2.0
Unifi
2.3
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4G Availability
in Selangor
% of time
Celcom
92.3
DiGi
89.0
Maxis
91.6
U Mobile
88.2
Yes
98.5
Unifi
93.1
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Terengganu

Video Experience
in Terengganu
in 0-100 points
Celcom
52.7
DiGi
59.2
Maxis
57.9
U Mobile
55.3
Yes
52.7
Unifi
56.1
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Games Experience
in Terengganu
in 0-100 points
Celcom
56.5
DiGi
50.1
Maxis
54.5
U Mobile
56.8
Yes
48.8
Unifi
53.1
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Voice App Experience
in Terengganu
in 0-100 points
Celcom
74.4
DiGi
74.8
Maxis
74.2
U Mobile
77.3
Yes
75.7
Unifi
74.8
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Download Speed Experience
in Terengganu
in Mbps
Celcom
6.5
DiGi
11.8
Maxis
10.3
U Mobile
6.8
Yes
9.3
Unifi
8.8
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Upload Speed Experience
in Terengganu
in Mbps
Celcom
3.9
DiGi
4.7
Maxis
3.7
U Mobile
5.9
Yes
2.2
Unifi
2.0
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4G Availability
in Terengganu
% of time
Celcom
88.3
DiGi
77.3
Maxis
82.6
U Mobile
79.2
Yes
98.4
Unifi
85.5
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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