Mobile Network Experience Report Malaysia September 2020

Malaysia

Mobile Network Experience Report
September 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

All five national operators now have 4G Availability of more than 80%

Our U Mobile users saw the largest improvement in 4G Availability — the average percentage of time that our 4G users spent connected to 4G services — compared to our last report. This improvement of 3.4 percentage points pushed U Mobile past the 80% mark for 4G Availability, putting it in line with the rest of its peers. Unifi also saw a modest improvement of 0.7 percentage points in the last six months, while users in the remaining networks witnessed limited drops in 4G Availability. Celcom retained our 4G Availability award with the highest score of 88.1 percentage points.

Maxis retained our Video Experience award but DiGi and Celcom are close

Maxis won our Video Experience award with a score of 60 points, but conceded ground to the other operators. In our last report, Maxis had a lead of six points on second-placed Celcom and 10 points on third-placed DiGi, but now less than two points separate the three operators. Further down, U Mobile gained considerable ground and moved from fifth place to fourth, having improved by 7.2 points, but U Mobile is still more than eight points behind third-placed Celcom.

Average download speeds have managed to weather the impact of COVID-19 lockdown

Despite Malaysia having been under movement restriction orders for most of the current data collection period, the average download and upload speeds observed by our users have proven to be resilient. Those observed by our Maxis, Celcom, DiGi and Unifi users have fallen by 0.3 – 5.9 Mbps when compared with the speeds seen in our previous report, while those seen by our U Mobile users rose by 2.7 Mbps. Average download speeds were above 10 Mbps across four out of five operators. Our users in Malaysia also saw their speeds start to recover towards the end of this report’s data collection period. Maxis retained our Download Speed Experience award outright with a score of 14.5 Mbps.

U Mobile has made great strides on the majority of our award metrics

Since our last report, U Mobile users have seen the largest improvement compared to their counterparts in Download Speed Experience (36.4%), Video Experience (16.8%), Upload Speed Experience (8.6%), and 4G Availability (4.4%). U Mobile was also the only operator that improved in Voice App Experience. As a result, U Mobile won the Upload Speed Experience award and further tied with Unifi on Voice App Experience.

Introduction

In our eighth report on Malaysia, we've analyzed our data gathered in the 90 days from the start of June 2020, to compare the mobile network experience of our users on Malaysia’s five national operators Celcom, Maxis, DiGi, U Mobile and Unifi. We further delved deeper into 13 states and two federal territories comparing the results of these five operators as well as regional 4G provider Yes.

As this period includes the introduction of the Movement Control Order (MCO) in response to the COVID-19 pandemic, it also indicates to what degree the Malaysian mobile experience has weathered the resulting changes in our users’ data consumption habits and locations.

While our users on four out of five networks observed declines in their average download speeds since our last report, the average download speeds observed by our users remained above 10 Mbps on four out of five networks, indicating that operators’ mobile networks were resilient in the face of the changes in mobile phone use triggered by the pandemic. Our recent global look at the impact of the COVID-19 pandemic on the mobile experience shows that download speeds are already recovering.

There are several possible reasons, or a mix of drivers that could have caused these falls in users’ mobile network experience, of which, changes in user behavior, increased mobile data consumption, operators relaxing data limits to extend support to their customers, as well as taking pre-emptive measures to reduce the risk of outages, are some of the examples. However, the impact of the COVID-19 pandemic on the mobile experience appears to be receding so our next report is likely to reflect more favorable circumstances.

Looking forward, MCMC recently introduced the JENDELA plan that aims to accelerate the 4G coverage expansion and the switch off of the 3G network by the end of 2021, in preparation for 5G rollouts. In the run up to Malaysia becoming a 5G country, existing networks will be important and will be an essential foundation for the smooth transition to next-generation 5G networks.

While Maxis continues to dominate our awards table, not everything has gone its way — it lost the Upload Speed Experience award — which it had previously won — to U Mobile and tied with Celcom for second place. U Mobile also challenged Unifi on Voice App Experience which resulted in a statistical tie between them for the first place.

Opensignal Awards Table

Mobile Experience Awards, Malaysia
September 2020, Malaysia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
September 2020, Malaysia
Video Experience
Games Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
September 2020, Malaysia
Voice App Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Maxis
60.0
Celcom
58.3
DiGi
58.9
U Mobile
50.1
Unifi
44.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Maxis continues to lead Video Experience in Malaysia. The operator won our Video Experience award with a score of 60 points (on a scale of 0-100) — a decline of 7.5 points, since our last report, that placed Maxis in the Good category. Our users on Celcom also reported a decline of 3.2 points, while their DiGi counterparts saw an improvement of 1.4 points. As a result, Digi moved up to second place in Video Experience with a score of 58.9 points, and also showed the highest 4G Video Experience of 66 points. On the other hand, U Mobile beat Unifi with a boost of 7.2 points in their Video Experience score, which tipped U Mobile over the Fair rating threshold. Unifi finished in last place with a score of 44.2 points.

Video Experience
in 0-100 points
Maxis
60.0
Celcom
58.3
DiGi
58.9
U Mobile
50.1
Unifi
44.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
65.7 (± 0.21) 61.7 (± 0.20) 66.0 (± 0.19) 55.2 (± 0.24) 49.0 (± 0.31)
3G Video Experience
33.1 (± 0.65) 37.2 (± 0.69) 35.3 (± 0.60) 31.1 (± 0.55) 18.2 (± 0.68)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
66 (± 0.21)
62 (± 0.20)
66 (± 0.19)
55 (± 0.24)
49 (± 0.31)
3G Video Experience in 0-100 points
33 (± 0.65)
37 (± 0.69)
35 (± 0.60)
31 (± 0.55)
18 (± 0.68)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

Opensignal’s Video Experience metric quantifies video streaming quality by measuring real-world video streams across a range of content delivery networks, using dedicated video streaming tests, to reflect the true experience of users over an operator’s mobile network. The metric calculation takes picture quality, video loading time and stall rate into account. A Good rating indicates that our users enjoyed an acceptable experience when streaming mobile video at lower resolutions, but loading times could still be slow and stalling was not uncommon, especially at higher resolutions. And as we descend to the Fair rating, loading times get longer and users will encounter more stops and stutters in video streams, most notably at higher resolutions.

Games Experience

Maxis came out on top and won the Opensignal Games Experience award with a score of 55.3 out of a possible 100, ahead of Unifi in second place by 3.9 points. Celcom and DiGi followed closely behind, statistically tied with scores just above 50 points, while U Mobile was just one point shy of the 50-point mark.

Games Experience
in 0-100 points
Maxis
55.3
Celcom
50.3
DiGi
50.5
U Mobile
49.0
Unifi
51.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
67.4 (± 0.34) 57.5 (± 0.35) 63.0 (± 0.33) 59.7 (± 0.34) 55.4 (± 0.67)
3G Games Experience
33.7 (± 0.17) 34.7 (± 0.18) 35.3 (± 0.13) 35.3 (± 0.12) 38.5 (± 0.23)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
67 (± 0.34)
57 (± 0.35)
63 (± 0.33)
60 (± 0.34)
55 (± 0.67)
3G Games Experience in 0-100 points
34 (± 0.17)
35 (± 0.18)
35 (± 0.13)
35 (± 0.12)
38 (± 0.23)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

Measured on a scale of 0-100, Opensignal’s Games Experience metric quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Voice App Experience

Our users saw modest declines in our Voice App Experience scores on four out of five networks compared to our previous report of between 1.3 and 2.8 points. Only our U Mobile users saw a tiny improvement of less than a point, as a consequence of which U Mobile and Unifi statistically tied for our Voice App Experience award with Acceptable ratings. We saw fierce competition for this award, with less than 2.3 points (out of 100) separating all five operators. While DiGi and Maxis missed the top spot by less than a point, with scores below 74 points both the operators placed in the Poor rating category along with Celcom.

Voice App Experience
in 0-100 points
Maxis
73.5
Celcom
72.1
DiGi
73.8
U Mobile
74.4
Unifi
74.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
76.4 (± 0.14) 73.5 (± 0.14) 76.7 (± 0.13) 76.9 (± 0.12) 74.8 (± 0.20)
3G Voice App Experience
59.9 (± 0.40) 63.0 (± 0.41) 64.2 (± 0.35) 65.1 (± 0.33) 70.7 (± 0.46)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
76 (± 0.14)
74 (± 0.14)
77 (± 0.13)
77 (± 0.12)
75 (± 0.20)
3G Voice App Experience in 0-100 points
60 (± 0.40)
63 (± 0.41)
64 (± 0.35)
65 (± 0.33)
71 (± 0.46)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

An Acceptable rating means users were satisfied with the quality of the call and were generally able to comprehend without repetition, while some may have suffered from perceptible call quality impairments such as clicking sounds or distortion. Likewise, a Poor rating means many users were dissatisfied and likely suffered from increased call quality impairments.

Our Voice App Experience metric quantifies the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile networks. It ranks operators on a scale of 0-100 using a mean opinion score (MOS) model derived from an International Telecommunication Union (ITU) based approach for quantifying overall voice call quality and a series of calibrated technical parameters such as UDP latency and UDP packet-loss.

Download Speed Experience

In the past six months, the average download speed of our Malaysian users has also declined on the majority of operators. Maxis has comfortably retained our Download Speed Experience award with a score of 14.5 Mbps, despite our users reporting the largest decline of 5.9 Mbps or 29.1%, on average, on its network. However, its lead shrunk, with just about 4 Mbps separating it from second-placed DiGi (10.6 Mbps), compared with the lead of 7.7 Mbps (60.8%) it commanded over Celcom’s score in our previous report. The average download speeds experienced by our Celcom users (10.2 Mbps) also declined by 2.5 Mbps, followed by their DiGi and Unifi counterparts who saw their speeds decline by 1 Mbps (9%) and 0.3 Mbps (4.3%) respectively. Meanwhile, our U Mobile users saw their average download speeds grow by 2.7 Mbps to 10.1 Mbps — almost 3.5 Mbps higher than last-placed Unifi.

Download Speed Experience
in Mbps
Maxis
14.5
Celcom
10.2
DiGi
10.6
U Mobile
10.1
Unifi
6.7
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
16.9 (± 0.10) 11.3 (± 0.07) 12.9 (± 0.08) 12.2 (± 0.08) 7.7 (± 0.06)
3G Download Speed
2.8 (± 0.04) 2.8 (± 0.04) 3.0 (± 0.04) 2.6 (± 0.04) 1.2 (± 0.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Download Speed in Mbps
17 (± 0.10)
11 (± 0.07)
13 (± 0.08)
12 (± 0.08)
8 (± 0.06)
3G Download Speed in Mbps
3 (± 0.04)
3 (± 0.04)
3 (± 0.04)
3 (± 0.04)
1 (± 0.02)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

When we look at Download Speed Experience split by network type, in 4G Download Speed Experience our users on Maxis saw the fastest average download speeds of 16.9 Mbs, while those on Digi, U Mobile and Celcom were below the 15 Mbps mark with scores of 12.9 Mbps, 12.2 Mbps and 11.3 Mbps, respectively. Meanwhile, the 3G Download Speed Experience of our users was closely matched when connected to Maxis, Celcom, DiGi and U Mobile with speeds averaging just above 2.5 Mbps.

Upload Speed Experience

In our last report, we saw Maxis won our Upload Speed Experience award. But in the last six months, Maxis’s score dipped slightly by 1.9 Mbps, while U Mobile’s score grew by 0.5 Mbps. As a consequence of this, U Mobile users now enjoy the fastest Upload Speed Experience in Malaysia. Meanwhile, Celcom and Unifi users also saw their average upload speeds deteriorate by 1.6 Mbps and 0.4 Mbps, respectively.

Upload Speed Experience
in Mbps
Maxis
5.7
Celcom
5.7
DiGi
4.8
U Mobile
6.6
Unifi
2.1
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
6.8 (± 0.05) 6.5 (± 0.05) 6.0 (± 0.04) 8.1 (± 0.04) 2.4 (± 0.02)
3G Upload Speed
0.8 (± 0.01) 1.0 (± 0.02) 0.8 (± 0.01) 0.9 (± 0.01) 0.8 (± 0.01)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2020 | © Opensignal Limited
4G Upload Speed in Mbps
7 (± 0.05)
6 (± 0.05)
6 (± 0.04)
8 (± 0.04)
2 (± 0.02)
3G Upload Speed in Mbps
1 (± 0.01)
1 (± 0.02)
1 (± 0.01)
1 (± 0.01)
1 (± 0.01)
Mobile Network Experience Report | September 2020 | © Opensignal Inc.

While download speeds get the most attention, upload speed is becoming increasingly important as consumer mobile habits shift away from mere content consumption to its creation and content sharing on popular social media platforms, which gives operators with the fastest upload speeds a distinct advantage.

4G Availability

When it comes to the level of 4G access, Celcom remains the operator to beat. Our 4G users on its networks were able to find a 4G connection 88.1% of the time. Maxis was second-placed with a score of 85.7%. While Unifi’s 4G Availability was less than a point shy from the 85% mark, DiGi and U Mobile were further below with 81.6% and 80.9% respectively.

4G Availability
% of time
Maxis
85.7
Celcom
88.1
DiGi
81.6
U Mobile
80.9
Unifi
84.4
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

In the past six months, the 4G Availability experienced by our Celcom, Maxis and DiGi users has dipped by 1.5 to 0.1 percentage points, compared to their counterparts on U Mobile and Unifi who reported growth of 3.4 and 0.7 percentage points in their 4G Availability respectively.

The crisis has shifted people’s behavior, one of these is the change in location of mobile usage. Governments in many countries including Malaysia have been asking their citizens to remain in their homes. This indicates that users are spending more time in locations where operators may have not designed network infrastructure to suit the new traffic pattern.

4G Coverage Experience

Celcom also won our 4G Coverage Experience award, with a score of 8.8 points (on a scale of 0-10). Maxis and Digi were tied in second place with 8.1 points, while Unifi and U Mobile were further away with 6.7 and 6.9 points respectively. Opensignal’s 4G Coverage Experience is a measure of how mobile subscribers experience 4G coverage on an operator’s network.

4G Coverage Experience
in 0-10 points
Maxis
8.1
Celcom
8.8
DiGi
8.1
U Mobile
6.9
Unifi
6.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users across all network operators.

Regional Analysis

In our regional breakdown, we analyzed 13 states and two federal territories on our six primary measures of mobile network experience. While our speed metrics closely mirrored our national results, we saw a close-run race between three or more operators on our experiential metrics.

Celcom, DiGi, and Maxis came neck-and-neck for our regional Video Experience award in several regions. Celcom won Video Experience in Kuala Lumpur and Putrajaya, Digi came first in Johor, Sabah and Sarawak, while Maxis led in Kedah, Pahang and Perlis. In the remaining cities we observed two of these three operators tie for first place. Our users on these three networks observed a Good or Very Good Video Experience in the vast majority of the regions, while their counterparts on U Mobile, Unifi and Yes generally saw a Fair Video Experience. Our Celcom users in Putrajaya enjoyed the top regional Video Experience reporting a score of 69.5 — 9.4 points above the top national score in this category — placing them in the Very Good category along with Maxis and DiGi. Our users on Celcom and Maxis also reported a Very Good Video Experience in Kuala Lumpur.

In Games Experience, we observed two or more operators drawing for first place in ten of the fifteen regions we analyzed. Out of the remaining five regions where we had a clear winner, Maxis won our Games Experience award in Kuala Lumpur and Selangor, while Yes won in Johor, Kedah and Perak. Our users in all except two regions found the Games Experience Poor across all networks. The best top Games Experience score of 70.5 points was reported by our Maxis users in Kuala Lumpur which placed the operator in the Fair category along with Celcom. Additionally, Maxis and Celcom users also perceived a Fair Games Experience in Putrajaya.

We observed the highest amount of draws in the Voice App Experience category, where only two out of fifteen regions had a sole winner, which was regional operator Yes in both Kelantan and Perak. The regional Voice App Experience in Malaysia ranged from Poor to Acceptable, as users on all six networks in Malaysia, including regional operator Yes, on average perceived either a Poor or an Acceptable Voice App Experience, while using OTT voice services on mobile apps such as Whatsapp, Facebook Messenger and Skype on their smartphones.

Turning to our speed metrics, Maxis won our Download Speed Experience award in 14 regions outright and further tied with Celcom in Putrajaya for the first place. The fastest regional Download Speed Experience of 19.6 Mbps was clocked by our Maxis users in Putrajaya.

U Mobile won our regional Upload Speed Experience awards in 10 regions outright and further collected two draws with Celcom in Kelantan and Terengganu, and an additional one with Maxis in Selangor. Celcom won in Putrajaya and Kuala Lumpur where our users reported the fastest regional Upload Speed Experience of 10.1 Mbps, on average.

Select any region below to display individual breakdown

Johor

Video Experience
in Johor
in 0-100 points
Yes
52.0
DiGi
61.9
U Mobile
47.9
Unifi
45.2
Celcom
58.8
Maxis
59.5
Download Image
Games Experience
in Johor
in 0-100 points
Yes
61.2
DiGi
52.7
U Mobile
49.6
Unifi
53.9
Celcom
48.9
Maxis
54.9
Download Image
Voice App Experience
in Johor
in 0-100 points
Yes
76.5
DiGi
74.6
U Mobile
74.7
Unifi
75.5
Celcom
72.8
Maxis
73.6
Download Image
Download Speed Experience
in Johor
in Mbps
Yes
6.0
DiGi
11.6
U Mobile
7.8
Unifi
7.1
Celcom
9.9
Maxis
15.0
Download Image
Upload Speed Experience
in Johor
in Mbps
Yes
2.1
DiGi
4.7
U Mobile
7.2
Unifi
2.4
Celcom
5.6
Maxis
5.5
Download Image
4G Availability
in Johor
in %
Yes
97.0
DiGi
79.6
U Mobile
82.6
Unifi
83.9
Celcom
88.1
Maxis
83.1
Download Image

Kedah

Video Experience
in Kedah
in 0-100 points
Celcom
54.2
Yes
48.9
Unifi
41.2
U Mobile
47.3
Maxis
57.5
DiGi
54.6
Download Image
Games Experience
in Kedah
in 0-100 points
Celcom
43.9
Yes
55.5
Unifi
44.6
U Mobile
45.4
Maxis
51.0
DiGi
46.8
Download Image
Voice App Experience
in Kedah
in 0-100 points
Celcom
70.3
Yes
74.9
Unifi
71.5
U Mobile
73.8
Maxis
72.6
DiGi
72.8
Download Image
Download Speed Experience
in Kedah
in Mbps
Celcom
8.1
Yes
5.1
Unifi
6.4
U Mobile
7.4
Maxis
11.8
DiGi
9.2
Download Image
Upload Speed Experience
in Kedah
in Mbps
Celcom
5.1
Yes
1.9
Unifi
1.7
U Mobile
5.8
Maxis
4.6
DiGi
3.7
Download Image
4G Availability
in Kedah
in %
Celcom
89.3
Yes
96.5
Unifi
78.1
U Mobile
77.9
Maxis
85.5
DiGi
77.2
Download Image

Kelantan

Video Experience
in Kelantan
in 0-100 points
U Mobile
43.6
DiGi
51.9
Yes
46.2
Maxis
54.0
Celcom
53.5
Unifi
39.4
Download Image
Games Experience
in Kelantan
in 0-100 points
U Mobile
39.4
DiGi
39.4
Yes
49.2
Maxis
45.5
Celcom
41.8
Unifi
43.9
Download Image
Voice App Experience
in Kelantan
in 0-100 points
U Mobile
70.9
DiGi
70.4
Yes
73.7
Maxis
70.8
Celcom
69.1
Unifi
71.3
Download Image
Download Speed Experience
in Kelantan
in Mbps
U Mobile
7.5
DiGi
8.9
Yes
4.8
Maxis
10.3
Celcom
8.7
Unifi
5.1
Download Image
Upload Speed Experience
in Kelantan
in Mbps
U Mobile
4.6
DiGi
3.4
Yes
1.6
Maxis
3.8
Celcom
4.4
Unifi
1.6
Download Image
4G Availability
in Kelantan
in %
U Mobile
74.6
DiGi
68.0
Yes
95.5
Maxis
79.8
Celcom
84.7
Unifi
74.2
Download Image

Kuala Lumpur

Video Experience
in Kuala Lumpur
in 0-100 points
Unifi
47.0
Maxis
66.7
Celcom
68.1
DiGi
63.3
U Mobile
54.7
Yes
50.7
Download Image
Games Experience
in Kuala Lumpur
in 0-100 points
Unifi
57.8
Maxis
70.1
Celcom
67.5
DiGi
61.7
U Mobile
58.0
Yes
64.9
Download Image
Voice App Experience
in Kuala Lumpur
in 0-100 points
Unifi
76.9
Maxis
77.5
Celcom
77.6
DiGi
76.4
U Mobile
77.0
Yes
77.9
Download Image
Download Speed Experience
in Kuala Lumpur
in Mbps
Unifi
7.6
Maxis
19.6
Celcom
17.1
DiGi
10.6
U Mobile
13.8
Yes
6.8
Download Image
Upload Speed Experience
in Kuala Lumpur
in Mbps
Unifi
2.2
Maxis
9.1
Celcom
10.1
DiGi
6.7
U Mobile
8.2
Yes
2.4
Download Image
4G Availability
in Kuala Lumpur
in %
Unifi
90.7
Maxis
92.8
Celcom
92.9
DiGi
90.2
U Mobile
85.7
Yes
97.9
Download Image

Melaka

Video Experience
in Melaka
in 0-100 points
Celcom
58.7
Maxis
60.6
Unifi
42.6
U Mobile
48.3
Yes
49.1
DiGi
60.5
Download Image
Games Experience
in Melaka
in 0-100 points
Celcom
52.0
Maxis
57.4
Unifi
49.7
U Mobile
52.0
Yes
55.2
DiGi
52.5
Download Image
Voice App Experience
in Melaka
in 0-100 points
Celcom
73.1
Maxis
74.5
Unifi
74.1
U Mobile
75.6
Yes
75.3
DiGi
74.4
Download Image
Download Speed Experience
in Melaka
in Mbps
Celcom
9.9
Maxis
16.2
Unifi
6.5
U Mobile
9.0
Yes
5.1
DiGi
10.7
Download Image
Upload Speed Experience
in Melaka
in Mbps
Celcom
5.5
Maxis
5.5
Unifi
2.3
U Mobile
7.4
Yes
2.1
DiGi
4.7
Download Image
4G Availability
in Melaka
in %
Celcom
90.8
Maxis
86.4
Unifi
84.0
U Mobile
83.6
Yes
96.4
DiGi
85.1
Download Image

Negeri Sembilan

Video Experience
in Negeri Sembilan
in 0-100 points
U Mobile
51.9
Unifi
42.8
DiGi
61.1
Maxis
60.6
Celcom
59.0
Yes
51.6
Download Image
Games Experience
in Negeri Sembilan
in 0-100 points
U Mobile
46.0
Unifi
52.1
DiGi
49.6
Maxis
57.9
Celcom
50.6
Yes
58.5
Download Image
Voice App Experience
in Negeri Sembilan
in 0-100 points
U Mobile
73.7
Unifi
74.7
DiGi
73.7
Maxis
74.5
Celcom
73.5
Yes
75.8
Download Image
Download Speed Experience
in Negeri Sembilan
in Mbps
U Mobile
12.1
Unifi
6.7
DiGi
11.3
Maxis
15.0
Celcom
10.4
Yes
5.2
Download Image
Upload Speed Experience
in Negeri Sembilan
in Mbps
U Mobile
5.8
Unifi
2.5
DiGi
4.5
Maxis
5.2
Celcom
5.4
Yes
2.0
Download Image
4G Availability
in Negeri Sembilan
in %
U Mobile
77.7
Unifi
81.3
DiGi
79.0
Maxis
83.4
Celcom
88.4
Yes
96.7
Download Image

Pahang

Video Experience
in Pahang
in 0-100 points
DiGi
58.3
Unifi
40.1
Yes
52.6
Maxis
60.8
Celcom
58.6
U Mobile
50.6
Download Image
Games Experience
in Pahang
in 0-100 points
DiGi
51.2
Unifi
52.3
Yes
56.8
Maxis
57.8
Celcom
52.7
U Mobile
54.0
Download Image
Voice App Experience
in Pahang
in 0-100 points
DiGi
74.9
Unifi
74.3
Yes
75.1
Maxis
74.7
Celcom
73.9
U Mobile
76.5
Download Image
Download Speed Experience
in Pahang
in Mbps
DiGi
11.9
Unifi
5.7
Yes
7.4
Maxis
17.0
Celcom
10.8
U Mobile
10.5
Download Image
Upload Speed Experience
in Pahang
in Mbps
DiGi
4.6
Unifi
2.0
Yes
2.1
Maxis
5.6
Celcom
5.8
U Mobile
6.6
Download Image
4G Availability
in Pahang
in %
DiGi
72.7
Unifi
71.5
Yes
95.9
Maxis
82.9
Celcom
86.0
U Mobile
71.8
Download Image

Perak

Video Experience
in Perak
in 0-100 points
Yes
49.8
Maxis
59.9
DiGi
59.6
Celcom
58.5
U Mobile
51.9
Unifi
40.9
Download Image
Games Experience
in Perak
in 0-100 points
Yes
59.8
Maxis
54.0
DiGi
51.7
Celcom
48.4
U Mobile
48.5
Unifi
47.0
Download Image
Voice App Experience
in Perak
in 0-100 points
Yes
76.4
Maxis
73.8
DiGi
74.3
Celcom
72.3
U Mobile
74.2
Unifi
72.9
Download Image
Download Speed Experience
in Perak
in Mbps
Yes
5.6
Maxis
13.6
DiGi
10.8
Celcom
9.7
U Mobile
11.1
Unifi
6.2
Download Image
Upload Speed Experience
in Perak
in Mbps
Yes
2.0
Maxis
5.1
DiGi
4.7
Celcom
5.6
U Mobile
5.9
Unifi
1.9
Download Image
4G Availability
in Perak
in %
Yes
97.5
Maxis
83.2
DiGi
79.0
Celcom
89.4
U Mobile
79.9
Unifi
76.0
Download Image

Perlis

Video Experience
in Perlis
in 0-100 points
DiGi
54.0
Unifi
37.8
Celcom
56.4
U Mobile
46.0
Maxis
59.4
Download Image
Games Experience
in Perlis
in 0-100 points
DiGi
46.8
Unifi
42.6
Celcom
53.6
U Mobile
45.8
Maxis
53.8
Download Image
Voice App Experience
in Perlis
in 0-100 points
DiGi
73.0
Unifi
70.9
Celcom
72.7
U Mobile
73.6
Maxis
72.9
Download Image
Download Speed Experience
in Perlis
in Mbps
DiGi
8.7
Unifi
5.2
Celcom
8.4
U Mobile
7.9
Maxis
12.4
Download Image
Upload Speed Experience
in Perlis
in Mbps
DiGi
3.1
Unifi
1.6
Celcom
5.7
U Mobile
6.8
Maxis
4.6
Download Image
4G Availability
in Perlis
in %
DiGi
74.2
Unifi
69.6
Celcom
93.0
U Mobile
79.7
Maxis
88.6
Download Image

Pulau Pinang

Video Experience
in Pulau Pinang
in 0-100 points
Maxis
61.5
Yes
47.4
DiGi
60.5
Celcom
60.8
U Mobile
45.7
Unifi
44.5
Download Image
Games Experience
in Pulau Pinang
in 0-100 points
Maxis
59.8
Yes
56.3
DiGi
55.1
Celcom
52.3
U Mobile
49.1
Unifi
49.9
Download Image
Voice App Experience
in Pulau Pinang
in 0-100 points
Maxis
74.9
Yes
75.4
DiGi
74.5
Celcom
73.2
U Mobile
74.5
Unifi
74.8
Download Image
Download Speed Experience
in Pulau Pinang
in Mbps
Maxis
14.0
Yes
4.6
DiGi
10.6
Celcom
9.8
U Mobile
7.1
Unifi
6.6
Download Image
Upload Speed Experience
in Pulau Pinang
in Mbps
Maxis
6.3
Yes
2.0
DiGi
5.0
Celcom
6.5
U Mobile
6.9
Unifi
2.2
Download Image
4G Availability
in Pulau Pinang
in %
Maxis
91.3
Yes
98.4
DiGi
86.8
Celcom
92.3
U Mobile
81.9
Unifi
86.4
Download Image

Putrajaya

Video Experience
in Putrajaya
in 0-100 points
U Mobile
58.9
Maxis
66.8
Unifi
46.0
DiGi
66.6
Celcom
69.5
Download Image
Games Experience
in Putrajaya
in 0-100 points
U Mobile
60.0
Maxis
69.0
Unifi
63.1
DiGi
63.2
Celcom
67.2
Download Image
Voice App Experience
in Putrajaya
in 0-100 points
U Mobile
78.0
Maxis
79.1
Unifi
77.7
DiGi
77.1
Celcom
77.6
Download Image
Download Speed Experience
in Putrajaya
in Mbps
U Mobile
13.8
Maxis
18.6
Unifi
8.6
DiGi
11.4
Celcom
18.0
Download Image
Upload Speed Experience
in Putrajaya
in Mbps
U Mobile
7.2
Maxis
7.1
Unifi
2.5
DiGi
6.4
Celcom
9.7
Download Image
4G Availability
in Putrajaya
in %
U Mobile
81.2
Maxis
92.1
Unifi
88.6
DiGi
81.4
Celcom
92.8
Download Image

Sabah

Video Experience
in Sabah
in 0-100 points
Celcom
50.2
Yes
47.7
Maxis
52.8
Unifi
42.1
U Mobile
49.5
DiGi
54.0
Download Image
Games Experience
in Sabah
in 0-100 points
Celcom
40.1
Yes
49.7
Maxis
40.0
Unifi
47.9
U Mobile
43.0
DiGi
41.7
Download Image
Voice App Experience
in Sabah
in 0-100 points
Celcom
67.9
Yes
74.0
Maxis
69.6
Unifi
73.7
U Mobile
72.5
DiGi
72.0
Download Image
Download Speed Experience
in Sabah
in Mbps
Celcom
7.5
Yes
5.7
Maxis
11.9
Unifi
6.3
U Mobile
9.7
DiGi
10.0
Download Image
Upload Speed Experience
in Sabah
in Mbps
Celcom
3.9
Yes
1.8
Maxis
4.5
Unifi
1.9
U Mobile
6.2
DiGi
4.5
Download Image
4G Availability
in Sabah
in %
Celcom
79.2
Yes
94.0
Maxis
76.6
Unifi
78.6
U Mobile
72.4
DiGi
80.5
Download Image

Sarawak

Video Experience
in Sarawak
in 0-100 points
DiGi
59.2
Unifi
44.6
U Mobile
47.9
Maxis
56.6
Celcom
50.9
Download Image
Games Experience
in Sarawak
in 0-100 points
DiGi
47.1
Unifi
45.6
U Mobile
39.9
Maxis
44.2
Celcom
40.0
Download Image
Voice App Experience
in Sarawak
in 0-100 points
DiGi
74.1
Unifi
73.6
U Mobile
72.7
Maxis
71.5
Celcom
67.9
Download Image
Download Speed Experience
in Sarawak
in Mbps
DiGi
12.7
Unifi
6.4
U Mobile
8.3
Maxis
14.3
Celcom
7.2
Download Image
Upload Speed Experience
in Sarawak
in Mbps
DiGi
4.9
Unifi
1.9
U Mobile
6.3
Maxis
5.2
Celcom
4.7
Download Image
4G Availability
in Sarawak
in %
DiGi
80.6
Unifi
79.9
U Mobile
74.6
Maxis
79.1
Celcom
78.9
Download Image

Selangor

Video Experience
in Selangor
in 0-100 points
Unifi
45.9
U Mobile
52.6
Maxis
62.3
DiGi
60.7
Yes
48.1
Celcom
62.6
Download Image
Games Experience
in Selangor
in 0-100 points
Unifi
54.1
U Mobile
50.5
Maxis
60.9
DiGi
55.7
Yes
58.2
Celcom
58.8
Download Image
Voice App Experience
in Selangor
in 0-100 points
Unifi
75.2
U Mobile
74.7
Maxis
75.1
DiGi
74.6
Yes
75.6
Celcom
74.5
Download Image
Download Speed Experience
in Selangor
in Mbps
Unifi
7.1
U Mobile
12.9
Maxis
15.5
DiGi
10.3
Yes
5.1
Celcom
12.8
Download Image
Upload Speed Experience
in Selangor
in Mbps
Unifi
2.2
U Mobile
6.8
Maxis
6.7
DiGi
5.4
Yes
2.0
Celcom
6.6
Download Image
4G Availability
in Selangor
in %
Unifi
88.4
U Mobile
82.0
Maxis
89.1
DiGi
86.3
Yes
97.2
Celcom
90.8
Download Image

Terengganu

Video Experience
in Terengganu
in 0-100 points
Unifi
40.3
U Mobile
49.7
DiGi
55.2
Yes
49.2
Maxis
57.0
Celcom
56.6
Download Image
Games Experience
in Terengganu
in 0-100 points
Unifi
52.9
U Mobile
50.7
DiGi
48.0
Yes
55.6
Maxis
52.2
Celcom
55.3
Download Image
Voice App Experience
in Terengganu
in 0-100 points
Unifi
74.5
U Mobile
75.5
DiGi
73.6
Yes
76.3
Maxis
72.9
Celcom
73.6
Download Image
Download Speed Experience
in Terengganu
in Mbps
Unifi
6.1
U Mobile
8.8
DiGi
9.8
Yes
5.7
Maxis
14.0
Celcom
10.0
Download Image
Upload Speed Experience
in Terengganu
in Mbps
Unifi
2.0
U Mobile
5.9
DiGi
4.0
Yes
2.1
Maxis
4.7
Celcom
5.6
Download Image
4G Availability
in Terengganu
in %
Unifi
77.2
U Mobile
74.2
DiGi
75.8
Yes
94.4
Maxis
80.4
Celcom
88.1
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

Subscribe to our newsletter and get our latest reports and analyses delivered right to your inbox every 2 weeks. We will not share your email address with third parties.

Journalists, please retain the Opensignal logo and copyright
(© Opensignal Limited) information when using this image.

This image may not be used for any commercial purpose, including use in advertisements or other promotional content, without prior written consent.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

Subscribe to our Newsletter

and receive Opensignal reports in your email

About our Newsletter