In our regional breakdown, we analyzed 13 states and two federal territories on our six primary measures of mobile network experience. While our speed metrics closely mirrored our national results, we saw a close-run race between three or more operators on our experiential metrics.
Celcom, DiGi, and Maxis came neck-and-neck for our regional Video Experience award in several regions. Celcom won Video Experience in Kuala Lumpur and Putrajaya, Digi came first in Johor, Sabah and Sarawak, while Maxis led in Kedah, Pahang and Perlis. In the remaining cities we observed two of these three operators tie for first place. Our users on these three networks observed a Good or Very Good Video Experience in the vast majority of the regions, while their counterparts on U Mobile, Unifi and Yes generally saw a Fair Video Experience. Our Celcom users in Putrajaya enjoyed the top regional Video Experience reporting a score of 69.5 — 9.4 points above the top national score in this category — placing them in the Very Good category along with Maxis and DiGi. Our users on Celcom and Maxis also reported a Very Good Video Experience in Kuala Lumpur.
In Games Experience, we observed two or more operators drawing for first place in ten of the fifteen regions we analyzed. Out of the remaining five regions where we had a clear winner, Maxis won our Games Experience award in Kuala Lumpur and Selangor, while Yes won in Johor, Kedah and Perak. Our users in all except two regions found the Games Experience Poor across all networks. The best top Games Experience score of 70.5 points was reported by our Maxis users in Kuala Lumpur which placed the operator in the Fair category along with Celcom. Additionally, Maxis and Celcom users also perceived a Fair Games Experience in Putrajaya.
We observed the highest amount of draws in the Voice App Experience category, where only two out of fifteen regions had a sole winner, which was regional operator Yes in both Kelantan and Perak. The regional Voice App Experience in Malaysia ranged from Poor to Acceptable, as users on all six networks in Malaysia, including regional operator Yes, on average perceived either a Poor or an Acceptable Voice App Experience, while using OTT voice services on mobile apps such as Whatsapp, Facebook Messenger and Skype on their smartphones.
Turning to our speed metrics, Maxis won our Download Speed Experience award in 14 regions outright and further tied with Celcom in Putrajaya for the first place. The fastest regional Download Speed Experience of 19.6 Mbps was clocked by our Maxis users in Putrajaya.
U Mobile won our regional Upload Speed Experience awards in 10 regions outright and further collected two draws with Celcom in Kelantan and Terengganu, and an additional one with Maxis in Selangor. Celcom won in Putrajaya and Kuala Lumpur where our users reported the fastest regional Upload Speed Experience of 10.1 Mbps, on average.
Select any region below to display individual breakdown