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Malaysia

Mobile Network Experience Report
September 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Rupert Bapty, Analyst Data Collection Period: Jun 01 - Aug 29, 2023

Malaysia

Mobile Network Experience Report
September 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Rupert Bapty, Analyst

Data Collection Period: Jun 01 - Aug 29, 2023

Key Findings

U Mobile users enjoy the fastest overall speeds in Malaysia

U Mobile jumps into the lead for both overall speed awards — Download Speed Experience and Upload Speed Experience. For Download Speed Experience, U Mobile wins with a score of 39.4Mbps — an incredible increase of 21.2Mbps (115.7%) since the last report, when it placed last. U Mobile also wins Upload Speed Experience outright with its score of 9.9Mbps — due to its smaller, but still impressive, boost in score of 2Mbps (25.8%) between reports.

The most consistent experience is with Unifi

Unifi wins the Consistent Quality award outright with a score of 67.2%, 4.8 percentage points above second-placed Digi’s score of 62.4%. Maxis, U Mobile, Yes and Celcom finish third, fourth, fifth and last place, respectively. Consistent Quality is a measure of how sufficient the network is in supporting common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices.

Unifi takes home the Live Video Experience award and shares Video Experience with Digi

Unifi adds Live Video Experience to its awards haul, winning it outright with a score of 54.7 points on a 100-point scale. This means Unifi places in the Very Good (53-58) category for Live Video Experience, the only Malaysian operator to do so this time around — the other five operators place one category lower, in Good (43-53). Unifi also now shares the Video Experience award with Digi due to their statistically tied scores of 60.5-60.8 points. Video Experience award was won by Maxis in the previous report.

Celcom keeps hold of its overall Games Experience award and steps onto the podium for 5G Games Experience

Celcom retains its outright win for overall Games Experience with a score of 71.7 points, although its lead over second place has shrunk between reports. Celcom’s lead has decreased from 3.2 points ahead of Maxis in the last report, to around 1.6 points ahead of statistically tied Maxis and Unifi this time around. In addition, Celcom now joins Digi in sharing the 5G Games Experience award with their statistically tied scores of 89.3-89.7 points. All five operators rate as Excellent (85 or above) for 5G Games Experience.

U Mobile steams ahead for 5G Availability

U Mobile soars into the lead for 5G Availability, with its score of 31.9% meaning that our U Mobile users with a 5G device spend almost a third of their time with an active 5G connection. Yes, which won the award outright in the previous report, now shares second place with Unifi due to statistically level scores. However, Yes does manage to hold on to its outright win for overall Availability — winning the award for a fourth consecutive time.

Mobile Experience Awards

September 2023, Malaysia Report
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Market Overview

A lot has changed in this Opensignal report on the mobile network experience in Malaysia. Unifi now shares the largest award tally, alongside Digi. Both operators win a total of seven awards — five shared and two outright. Digi notably comes first for all but one 5G experiential award, only missing out on 5G Upload Speed, while Unifi manages first place finishes in both new Live Video Experience awards and Consistent Quality.

U Mobile’s explosive increase in average download speed is noteworthy — the operator’s 5G Download Speed has shot up 63.3%, while its overall Download Speed Experience has more than doubled at 115.7%. These two outright wins, in addition to one shared win for 5G Download Speed, an outright win for 5G Availability and a win for 5G Coverage Experience shared by all operators apart from Maxis, take U Mobile’s total to five awards. Celcom likewise wins five awards, while Yes holds on to Availability and shares 5G Coverage Experience — Maxis finishes empty handed.

As of mid August 2023, Maxis has finally commercially launched its 5G service in Malaysia after signing the access agreement with national wholesale provider Digital Nasional Berhad (DNB). Maxis is the last Malaysian operator to launch 5G, with Yes, Celcom, Unifi, U Mobile and Digi all launching in 2022. We have not included Maxis in the 5G rankings this time around, but its 5G measurements do contribute to the overall experience scores.

The Government of Malaysia has announced that it will allow a second 5G network in the country — with a plan to introduce one from January 2024, contingent on DNB reaching 80% population coverage. The original single network deployment faced industry concern over monopolies and pricing, and the proposal of a second network has been received positively by Malaysian operators.

For more insight on how the Malaysian 5G experience has evolved over time and the effect that this has had on our mobile users in the country, check out this recent Opensignal analysis on the impact of 5G on the Malaysian mobile experience.

In this report, we've analyzed the mobile network experience of all our users in Malaysia across six major networks — Celcom, Digi, Maxis, U Mobile, Unifi and Yes — over the period of 90 days between June 1, 2023, and August 29, 2023, to see how they stack up on different aspects of mobile experience.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Live Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
Celcom
57.0
Digi
60.8
Maxis
59.6
U Mobile
58.8
Unifi
60.5
Yes
52.3
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Live Video Experience
in 0-100 points
Celcom
50.6
Digi
51.6
Maxis
52.2
U Mobile
50.0
Unifi
54.7
Yes
46.5
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Games Experience
in 0-100 points
Celcom
71.7
Digi
67.8
Maxis
70.2
U Mobile
65.0
Unifi
70.1
Yes
62.8
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Voice App Experience
in 0-100 points
Celcom
78.2
Digi
77.7
Maxis
77.8
U Mobile
77.6
Unifi
78.3
Yes
77.8
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed Experience
in Mbps
Celcom
27.6
Digi
34.6
Maxis
29.3
U Mobile
39.4
Unifi
37.7
Yes
24.5
010203040
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience
in Mbps
Celcom
8.7
Digi
9.3
Maxis
8.4
U Mobile
9.9
Unifi
6.5
Yes
4.5
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

National Analysis

Digi and Unifi now step onto the winners’ podium for the overall Video Experience award — replacing Maxis, which won the award outright in the previous report. Digi and Unifi win with statistically tied scores of 60.5-60.8 points on a 100-point scale — around 1.1 points ahead of third-placed Maxis. U Mobile, Celcom and Yes are in fourth, fifth and sixth, respectively.

Digi, Maxis, U Mobile and Unifi rate as Good (58-68) for Video Experience, while Celcom and Yes rate as Fair (48-58).

Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

Unifi is the first winner of the overall Live Video Experience award in Malaysian mobile network experience reports. The operator wins the award with a score of 54.7 points on a 100-point scale — Maxis is 2.5 points behind Unifi, in second place.

Unifi places in the Very Good (53-58) category for Live Video Experience, while the other five operators place one category lower — Good (43-53). A Very Good rating means that our users are, on average, able to stream video at least at 720p or 1080p with low loading times, little stalling and a satisfactory live offset.

Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

Learn more

National Analysis

Celcom retains its outright win for overall Games Experience. The operator takes home the award with a score of 71.7 points on a 100-point scale. Celcom finishes around 1.6 points ahead of Unifi and Maxis, which tie for second place with statistically similar scores of 70.1-70.2 points. Digi, U Mobile and Yes place fourth, fifth and sixth, respectively.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Unifi joins Celcom in first place for Voice App Experience, the pair win the award with tied scores of 78.2-78.3 points — around 0.5 points ahead of statistically similar scores of Digi, Maxis and Yes which tie for third place. U Mobile brings up the rear with a score of 77.6 points. There is only 0.7 points between the highest and the lowest score.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

Learn more

National Analysis

U Mobile now wins the overall Download Speed Experience award all to itself — this is a change from the previous report, when Celcom won the award outright. U Mobile wins with a score of 39.4Mbps — 1.7Mbps (4.5%) ahead of Unifi, which now takes second place. Users on all six operators have seen an increase in average download speed between reports, with the relative changes ranging from 4.9% (1.3Mbps) for Celcom to 115.7% (21.2Mbps) for Unifi.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

U Mobile snatches the overall Upload Speed Experience award away from previous winner Celcom. U Mobile wins with a score of 9.9Mbps — 0.7Mbps (7.2%) ahead of Digi, which now takes second place. Users on all six operators have seen an increase in average upload speed between reports, with the relative changes ranging from 5.8% (0.5Mbps) for Celcom to 52% (2.2Mbps) for Unifi.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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5G Video Experience
5G Live Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
Celcom
75.3
Digi
77.1
U Mobile
74.8
Unifi
75.7
Yes
72.6
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Live Video Experience
in 0-100 points
Celcom
67.3
Digi
68.8
U Mobile
66.5
Unifi
68.2
Yes
66.5
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Games Experience
in 0-100 points
Celcom
89.3
Digi
89.7
U Mobile
85.0
Unifi
85.9
Yes
85.1
024487296
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Voice App Experience
in 0-100 points
Celcom
83.7
Digi
84.3
U Mobile
83.7
Unifi
83.5
Yes
83.1
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Download Speed
in Mbps
Celcom
301.2
Digi
407.8
U Mobile
410.5
Unifi
409.4
Yes
242.1
0104208312416
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Upload Speed
in Mbps
Celcom
48.3
Digi
43.4
U Mobile
45.7
Unifi
44.4
Yes
33.0
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

National Analysis

Digi is once again the sole winner of the 5G Video Experience award — this time with a score of 77.1 points on a 100-point scale. Celcom and Unifi are not far behind, tying for second place with their statistically level scores of 75.3-75.7 points. U Mobile is fourth, while Yes is in fifth place.

All five operators achieve a Very Good (68-78) rating for 5G Video Experience, just missing out on an Excellent (78 or above) rating. This means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling when connected to 5G.

5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

Learn more

National Analysis

The award for 5G Live Video Experience is shared between Digi and Unifi as they have statistically tied scores of 68.2-68.8 points on a 100-point scale. The three remaining operators — Celcom, U Mobile and Yes — all tie for third place with statistically similar scores.

Celcom, Digi, U Mobile, Unifi and Yes all place well into the Excellent (58 or above) category for 5G Live Video Experience. An Excellent rating means that our users are, on average, able to stream live video at least at 1080p with low loading times, little stalling and a satisfactory live offset when connected to 5G.

Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.

Learn more

National Analysis

Celcom joins Digi on the winners’ podium for 5G Games Experience. The two operators win the award with statistically similar scores of 89.3-89.7 points on a 100-point scale. U Mobile, Unifi and Yes all statistically tie for third place, around 4.2 points below the lead pair.

Celcom, Digi, U Mobile, Unifi and Yes all place in the highest category for 5G Games Experience — Excellent (85 or above). An Excellent rating means that the vast majority of users deem this 5G network experience acceptable for multiplayer gaming. Nearly all respondents feel like they have control over the game and they receive immediate feedback on their actions. There is not a noticeable delay in almost all cases.

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

Learn more

National Analysis

Digi now wins the 5G Voice App Experience to itself — an award it shared with U Mobile in the previous report. Digi wins the award outright with a score of 84.3 points on a 100-point scale. Celcom, U Mobile and Unifi all tie for second place with statistically similar scores of 83.5-83.7 points. Yes is not far behind in fifth place, only 1.3 points below the lead.

Definitions

5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.

Learn more

National Analysis

U Mobile and Unifi join Digi on the winners’ podium for 5G Download Speed. The three operators are statistically tied for first place with lightning-fast scores of 407.8-410.5Mbps. Celcom is in fourth place, around 108.1Mbps (35.9%) below first place, and Yes rounds out the rankings, in fifth.

5G Download Speed on Celcom, U Mobile and Unifi has increased significantly between reports — with U Mobile’s score increasing a massive 159.1Mbps (63.3%), while Unifi’s and Celcom’s scores increased by a more modest 31.3Mbps (8.3%) and 6.3Mbps (2.1%), respectively. Digi’s score fell 32.9Mbps (-7.5%) since the last report, while Yes’ score did not change significantly.

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

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National Analysis

Celcom wins the 5G Upload Speed award outright — breaking free from the statistical tie it was in with Digi and U Mobile in the previous report. Celcom wins the award with a score of 48.3Mbps, 2.6Mbps (5.7%) ahead of second-placed U Mobile. Digi and Unifi both come third with their statistically level scores of 43.4-44.4Mbps. Yes brings up the rear in fifth place.

Celcom, U Mobile and Unifi have seen significant changes in score between reports, with their scores increasing by 5.5Mbps, 2.9Mbps and 3Mbps, respectively. Users on Digi and Yes did not experience a significant change in score.

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

Learn more

Celcom

Digi

Maxis

UMobile

Unifi

Yes

5G Coverage Experience
Availability
5G Availability
5G Coverage Experience
in 0-10 points
Celcom
1.54
Digi
1.54
U Mobile
1.54
Unifi
1.54
Yes
1.54
00.511.52
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Availability
% of time
Celcom
96.7
Digi
97.1
Maxis
97.2
U Mobile
98.2
Unifi
95.8
Yes
99.0
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Availability
% of time
Celcom
16.0
Digi
14.9
U Mobile
31.9
Unifi
23.9
Yes
24.7
09182736
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.

Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.

Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.

5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

National Analysis

Yes manages to hold on to its outright win for overall Availability — winning the award for a fourth consecutive time with a near perfect score of 99%. This means that users on Yes’ network proportionally spend 99% of their time with a 3G or better connection. U Mobile is 0.8 percentage points lower in second place, and all six Malaysian national operators score above 95%.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

National Analysis

U Mobile soars into the lead for 5G Availability, with its score of 31.9% meaning that our U Mobile users with a 5G device spend almost a third of their time with an active 5G connection. Yes and Unifi tie for second place with their statistically similar scores of 23.9-24.7%, this is a change from the previous report, when Yes won the 5G Availability award outright. Celcom is in fourth place, just ahead of Digi which comes fifth.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Consistent Quality
Consistent Quality
% of tests
Celcom
41.3
Digi
62.4
Maxis
56.0
U Mobile
49.0
Unifi
67.2
Yes
48.1
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Unifi is the first Malaysian operator to win the newly introduced Consistent Quality award — which replaces Excellent Consistent Quality and Core Consistent Quality. Unifi wins the award with a score of 67.2%, 4.8 percentage points above second-placed Digi’s score of 62.4%. Maxis, U Mobile, Yes and Celcom finish third, fourth, fifth and last place, respectively. Consistent Quality is a measure of how sufficient the network is in supporting common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices.

Definitions

Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.

We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.

To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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