Mobile Network Experience Report Austria October 2021

Austria

Mobile Network Experience Report
October 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Robert Wyrzykowski Senior Analyst

Key findings

A1 confirms its supremacy in both Download and Upload Speed Experience awards

A1 remains unbeatable, winning both speed awards outright for the fourth consecutive time. Our users on A1’s network enjoyed average download speeds of 52.3 Mbps – with an impressive margin of around 19 Mbps over our users on statistically tied 3 and Magenta’s networks. A1 also won the Upload Speed Experience award with another substantial lead over its competitors. The average upload speed seen by our A1 users clocked at 12.9 Mbps — 3.1 Mbps (31.5%) ahead of second-placed 3. Notably, A1 has been the only operator to win these speed awards ever since we launched our first Mobile Network Experience report on Austria in April 2020.

Magenta pries the 4G Availability award out of 3’s hands

In our last report, we crowned 3 as the sole winner of the 4G Availability award. It was the first time this award went to a single operator in Austria, after we observed joint wins in our first two reports. This time, tables have turned, as Magenta wins the award outright, with a score of 92.3% — which reflects the proportion of time our 4G users were, on average, connected to 4G or better services on its network. Magenta was the only operator in Austria to hit the 90% mark this time around. While this marks the first-ever outright win for Magenta in this category, the operator already shared a victory for 4G Availability before — with 3 in our April 2020 report and with both its competitors due to a three-way statistical tie in our October 2020 report.

A1 keeps a firm hold of the Video Experience and 4G Coverage Experience awards

As with the speed awards, A1 has reigned on the Video Experience and 4G Coverage Experience awards ever since our first Austria Mobile Network Experience report. Now, A1 wins both awards outright for the fourth time in a row. All Austrian mobile operators rated in the Very Good (65-75) category, meaning generally fast loading times and only occasional stalling but the experience might have been somewhat inconsistent across users and/or video providers/resolutions. With a score of 9.6 points on a 10-point scale, A1 triumphed in the 4G Coverage Experience category. This metric analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Joint wins for A1 and Magenta in the Games Experience and Voice App Experience awards

While A1 remains the sole winner of the Video Experience award, A1 and Magenta once again share our two remaining experiential awards — Games Experience and Voice App Experience. Both operators placed in the Good (80-87) category for Voice App Experience, meaning many users were satisfied but some experienced minor quality impairments. This is the second consecutive time both operators shared the Games Experience award and the fourth time in a row they have jointly won the Voice App Experience award. A1 and Magenta have been locked in a statistical tie for the latter award ever since we introduced our Mobile Network Experience reports on Austria in April 2020 — and we are yet to see a sole winner of this award.

Introduction

In our fourth report on Mobile Network Experience in Austria, A1 retains all of the awards that it won outright or shared in our previous report. The operator solely wins four awards — Video Experience, Download Speed Experience, Upload Speed Experience and 4G Coverage Experience. A1 claims all of these awards for the fourth time in a row, remaining the only winner in these categories since we first published an Austria Mobile Network Experience report. On top of that, A1 shares two joint victories with Magenta for our Games Experience and Voice App Experience awards, for the second and fourth consecutive time, respectively. Notably, Magenta has claimed its first ever outright win, as it snatches the 4G Availability award away from 3 this time around.

Austria’s mobile operators continue with the ongoing roll-outs of their 5G networks. Magenta announced the deployment of the 700 MHz band for 5G services in rural areas and claims to cover more than a third of the population with 5G. Notably, Magenta was the only Austrian operator to be recognized as a 5G Global Leader in our latest 5G Global Mobile Network Experience Awards 2021 — for 5G Upload Speed and 5G Games Experience.

Meanwhile, in July 2021 A1 claimed to have covered nearly 50% of the population, including 80% of Vienna’s inhabitants with 5G network infrastructure using 2,000 5G transmitters. Also in July 2021, 3 deployed a trial 5G Standalone (SA) network in Vienna and intends to roll-out its commercial 5G SA network early next year, using the 700 and 1500 MHz spectrum bands. Also, Austrian MVNO Spusu plans to roll-out its 5G SA network in the first half of 2022. The operator has already commenced the deployments of its base stations and intends to invest EUR 10 million in its operations over the next three years. Alongside its 5G deployments, Spusu will continue to operate as an MVNO, using 3’s infrastructure.

In this report we have examined the mobile network experience of the three main mobile network operators in Austria: A1, Magenta and 3; over the period of 90 days between June 1, 2021 and August 29, 2021, to see how they fared. 5G measurements contributed to the overall scores.

Opensignal Awards Table

Mobile Experience Awards, Austria
October 2021, Austria Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
October 2021, Austria
Video Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
October 2021, Austria
Games Experience
Voice App Experience
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
3
72.7
A1
74.9
Magenta
72.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Video Experience
in 0-100 points
3
72.7
A1
74.9
Magenta
72.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
3
69.7
A1
73.8
Magenta
75.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
3
79.4
A1
80.0
Magenta
80.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
3
34.0
A1
52.3
Magenta
32.5
0 13.75 27.5 41.25 55
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
3
9.8
A1
12.9
Magenta
9.1
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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4G Availability

4G Availability
% of time
3
88.9
A1
87.6
Magenta
92.3
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
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4G Coverage Experience

4G Coverage Experience
in 0-10 points
3
9.0
A1
9.6
Magenta
9.4
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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