5G Global Mobile Network Experience Awards 2021


September 2021

Opensignal Active Userbase in Global

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Independent
Real-world experience
Scientific analysis
Author
Hardik Khatri
Technical Analyst

Key Findings

FarEasTone is the sole global winner for 5G Download Speed

With 5G download speeds averaging a blistering 447.8 Mbps, our FarEasTone users in Taiwan enjoyed the fastest 5G Download Speed globally. East Asian telcos dominated the category. Including FarEasTone, four out of the top six operators are from East Asia. South Korea’s SK Telecom's 417.6 Mbps is the second-fastest, while Taiwanese Chunghwa follows with 391.3 Mbps.

T-Mobile (U.S.) and STC (Kuwait) are 5G Availability joint global winners

Users’ ability to enjoy all the benefits of 5G directly depends on the proportion of time they have a 5G connection. Our users on T-Mobile (U.S.) and STC (Kuwait) spent the greatest proportion of time with an active 5G connection — more than one-third of the time. Both operators are statistically tied for the top spot with scores of 35.7% and 33.6%, respectively.

Chunghwa, FarEasTone and T-Mobile (Netherlands) have the best 5G Video Experience globally

Opensignal's 5G Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams. Chunghwa, FarEasTone and T-Mobile (Netherlands) are joint global winners for 5G Video Experience scoring 85, 84.8, and 84.4 points, respectively. All three operators place in the Excellent (75 or above) category.

Taiwan’s FarEasTone sweeps away the 5G Global Winner award for 5G Upload Speed

Our users' experience on FarEasTone is staggeringly fast when it comes to upload speeds on its 5G network. The operator is the global winner for 5G Upload Speed, with our users on its network reporting 66 Mbps on average. Upload speeds are becoming more and more important as consumers are increasingly creating and sharing through social media.

5G Download Speeds were over 1000% faster than 4G on six operators

5G has had an astonishing impact on users’ average download speeds. Thailand's AIS users experienced the most remarkable improvement of 1775.2% in their average download speeds with 5G compared to 4G, followed by those on Japan's Rakuten (1560.5%) and Saudi Arabia's Zain (1560.2%). Opensignal users on FarEasTone (Taiwan), TIM (Italy) and Vodafone (Spain) also saw improvements of over 1000%.

ASEAN markets saw the greatest improvement in Video Experience using 5G

AIS (Thailand) users saw the greatest 5G impact on Video Experience, with a 36.6% better score while streaming videos on their smartphones using 5G compared to 4G, followed by the Philippines’ Globe (32.8%) and Smart (23.4%). Users on all three networks enjoyed an Excellent Video Experience with 5G but not with 4G. Plus, 24 operators saw a 5G boost of over 10% on their users’ Video Experience.

Seven operators are top in 5G Games Experience

All of South Korea's operators — KT, SK Telecom, and LG U+ — are joint global winners for 5G Games Experience, with statistically tied scores alongside Netherlands' T-Mobile and KPN, Singapore's Singtel and Ireland's Vodafone.

Games Experience saw a greater increase with 5G than Video Experience

Seven operators saw a 5G Games Experience that was over 20% better using 5G than on 4G compared with four for Video Experience. Globe saw the largest uplift in their mobile multiplayer gaming experience using 5G — their 5G score is a whopping 65.2% better than 4G. Globe’s domestic rival Smart ranked second, followed by Thailand’s TrueMoveH. Canada’s three national operators also make it to the top 30 for Global 5G Impact on Games Experience — while Rogers places among the top 10, its peers Bell and Telus are further below, along with U.S. operators Verizon and AT&T.

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