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A1 remains the uncontested winner of the Download Speed Experience award and its phenomenal lead has widened further since our last report, with the gap between its score and that of second-placed 3 increasing from 16 Mbps to 18.6 Mbps, a rise of 2.5 Mbps. This means that our A1 users observed average overall download speeds that were at least 55.7% faster than that of their peers on other operators’ networks. Our users saw their download speeds increase on all three operators since our April report, with those on A1’s network seeing by far the largest increase — a rise of 5.2 Mbps (11.1%). However, A1’s lead on Upload Speed Experience has narrowed slightly — from 3.3 to 3 Mbps — as its score dropped by 0.2 Mbps and 3’s rose by 0.1 Mbps.
Compared to our previous report, the scores reported by our users for Video Experience have fallen by 0.9-2.0 points but A1, Magenta and 3 continued to place in the Excellent (75 or above) category — our highest possible for this measure of the mobile experience. This is an impressive achievement given the challenges users and operators have faced in 2020 and highlights the resilience of Austria’s mobile network experience.
Looking at our other experiential metrics, our Austrian users’ was less resilient than their Video Experience, with the three operators’ scores declining by 3.1-3.4 points and 3.9-7.1 points, for Voice App Experience and Games Experience respectively. Our users’ Voice App Experience across all three operators dropped down one category, from Good (80-87) to Acceptable (74-80), while for for Games Experience, our 3 users reported a Fair (65-75) rating instead of the Good (75-85) rating seen in our previous report.
The only major change to our awards table since our last report is that the fight over 4G Availability stepped up a notch. While Magenta and 3 statistically tied for it last time, in this report they’ve had to share the glory with A1. However, all three operators’ scores have dropped below 90%, due to declines of 1.5–2.1 percentage points.
In contrast to the declines observed across our three experiential metrics — Video Experience, Games Experience and Voice App Experience, along with those in 4G Availability, the scores reported by our Austrian users for Download Speed Experience and 4G Coverage Experience have increased by 1.8-5.2 Mbps and by 0.1-0.2 points respectively. In addition, two out of three operators have seen their Upload Speed Experience scores improve since our last report, with both our Magenta and 3 users reporting modest improvements. The fact that many of our metrics have moved in different directions since our previous report highlights the importance of using a range of measures to understand the mobile network experience.
Little has changed in terms of our awards table since our last report, with A1 still holding the vast majority of awards — the operator won two of our experiential metrics, Video Experience and Games Experience, outright and was a joint winner with Magenta for the third, Voice App Experience. A1 also won both our speed awards — Download Speed Experience and Upload Speed Experience — along with 4G Coverage Experience, for a total haul of five outright wins. Finally, A1 also succeeded in forcing a three-way tie between itself and the two operators that were previously statistically tied for 4G Availability, 3 and Magenta.
While overall Download Speed Experience scores have risen across all three operators, when we break our users’ speeds down by mobile network technology generation, a different story emerges. While the same was true for 4G Download Speed, 3G Download Speed scores declined across the board, with our A1 and Magenta users reporting drops of 1.1 and 1.4 Mbps, while our 3 users observed a more modest decline of 0.4 Mbps. However, this pattern is absent as far as Upload Speed Experience is concerned.
Looking ahead, the news that Austria’s Regulatory Authority for Broadcasting & Telecoms (RTR) has completed an auction of 5G spectrum in the 700 MHz, 1500 MHz and 2100 MHz bands, bodes well for the long-term future of the Austrian Mobile Network Experience as does the obligation associated with the 700 MHz licenses to provide 1,702 out of 2,100 underserved or unserved communities with mobile broadband coverage by 2027. One important differentiator from the results of the auction is that unlike its peers A1 did not obtain any 700 MHz spectrum, which is likely to make it harder for the operator to extend 5G services into rural areas. 5G opens up new ways to boost users’ mobile network experience as we have seen in countries where 5G is live and has been available for some time.
In this report we have examined the mobile network experience of the three main mobile network operators in Austria: A1, Magenta and 3; over a period of 90 days beginning June 1, 2020 to see how they compare.
| Mobile Experience Awards Austria | |||
|---|---|---|---|
October 2020,
Austria Report
|
A
A1
|
M
Magenta
|
3
3
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
October 2020,
Austria
|
|---|---|
|
Video Experience
|
A
A1
|
|
Games Experience
|
A
A1
|
|
Download Speed Experience
|
A
A1
|
|
Upload Speed Experience
|
A
A1
|
|
4G Coverage Experience
|
A
A1
|
|
Mobile Experience Awards Draws
|
October 2020, Austria
|
|---|---|
|
Voice App Experience
|
A
A1
M
Magenta
|
|
4G Availability
|
A
A1
M
Magenta
3
3
|
|
Video Experience
Additional Metrics |
A
A1
|
M
Magenta
|
3
3
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 80.4 (± 0.30) | 78.2 (± 0.51) | 77.9 (± 0.38) |
|
3G Video Experience
| 65.6 (± 1.89) | 64.9 (± 2.40) | 66.0 (± 1.88) |
| 4G Video Experience | in 0-100 points |
|
A
A1
|
80 (± 0.30) |
|
M
Magenta
|
78 (± 0.51) |
|
3
3
|
78 (± 0.38) |
| 3G Video Experience | in 0-100 points |
|
A
A1
|
66 (± 1.89) |
|
M
Magenta
|
65 (± 2.40) |
|
3
3
|
66 (± 1.88) |
|
Games Experience
Additional Metrics |
A
A1
|
M
Magenta
|
3
3
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Games Experience
| 84.5 (± 1.14) | 82.7 (± 1.20) | 77.7 (± 0.99) |
|
3G Games Experience
| 55.1 (± 2.84) | 40.9 (± 3.58) | 39.3 (± 0.62) |
| 4G Games Experience | in 0-100 points |
|
A
A1
|
84 (± 1.14) |
|
M
Magenta
|
83 (± 1.20) |
|
3
3
|
78 (± 0.99) |
| 3G Games Experience | in 0-100 points |
|
A
A1
|
55 (± 2.84) |
|
M
Magenta
|
41 (± 3.58) |
|
3
3
|
39 (± 0.62) |
|
Voice App Experience
Additional Metrics |
A
A1
|
M
Magenta
|
3
3
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Voice App Experience
| 80.3 (± 0.37) | 80.2 (± 0.41) | 79.5 (± 0.34) |
|
3G Voice App Experience
| 74.8 (± 0.97) | 74.1 (± 1.19) | 70.0 (± 1.28) |
| 4G Voice App Experience | in 0-100 points |
|
A
A1
|
80 (± 0.37) |
|
M
Magenta
|
80 (± 0.41) |
|
3
3
|
79 (± 0.34) |
| 3G Voice App Experience | in 0-100 points |
|
A
A1
|
75 (± 0.97) |
|
M
Magenta
|
74 (± 1.19) |
|
3
3
|
70 (± 1.28) |
|
Download Speed Experience
Additional Metrics |
A
A1
|
M
Magenta
|
3
3
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 57.8 (± 1.24) | 33.9 (± 0.82) | 35.2 (± 0.53) |
|
3G Download Speed
| 9.0 (± 0.40) | 8.1 (± 0.43) | 10.0 (± 0.54) |
| 4G Download Speed | in Mbps |
|
A
A1
|
58 (± 1.24) |
|
M
Magenta
|
34 (± 0.82) |
|
3
3
|
35 (± 0.53) |
| 3G Download Speed | in Mbps |
|
A
A1
|
9 (± 0.40) |
|
M
Magenta
|
8 (± 0.43) |
|
3
3
|
10 (± 0.54) |
|
Upload Speed Experience
Additional Metrics |
A
A1
|
M
Magenta
|
3
3
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 14.3 (± 0.29) | 9.2 (± 0.22) | 10.5 (± 0.18) |
|
3G Upload Speed
| 2.1 (± 0.11) | 1.6 (± 0.11) | 1.8 (± 0.10) |
| 4G Upload Speed | in Mbps |
|
A
A1
|
14 (± 0.29) |
|
M
Magenta
|
9 (± 0.22) |
|
3
3
|
10 (± 0.18) |
| 3G Upload Speed | in Mbps |
|
A
A1
|
2 (± 0.11) |
|
M
Magenta
|
2 (± 0.11) |
|
3
3
|
2 (± 0.10) |
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