Mobile Network Experience Report Austria October 2020

Austria

Mobile Network Experience Report
October 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

A1’s lead on Download Speed Experience widens by 2.5 Mbps

A1 remains the uncontested winner of the Download Speed Experience award and its phenomenal lead has widened further since our last report, with the gap between its score and that of second-placed 3 increasing from 16 Mbps to 18.6 Mbps, a rise of 2.5 Mbps. This means that our A1 users observed average overall download speeds that were at least 55.7% faster than that of their peers on other operators’ networks. Our users saw their download speeds increase on all three operators since our April report, with those on A1’s network seeing by far the largest increase — a rise of 5.2 Mbps (11.1%). However, A1’s lead on Upload Speed Experience has narrowed slightly — from 3.3 to 3 Mbps — as its score dropped by 0.2 Mbps and 3’s rose by 0.1 Mbps.

Despite declines across the board, our Austrian users still observed an Excellent Video Experience on all operators.

Compared to our previous report, the scores reported by our users for Video Experience have fallen by 0.9-2.0 points but A1, Magenta and 3 continued to place in the Excellent (75 or above) category — our highest possible for this measure of the mobile experience. This is an impressive achievement given the challenges users and operators have faced in 2020 and highlights the resilience of Austria’s mobile network experience.

Austrian users’ Voice App Experience and Games Experience were less resilient than their Video Experience.

Looking at our other experiential metrics, our Austrian users’ was less resilient than their Video Experience, with the three operators’ scores declining by 3.1-3.4 points and 3.9-7.1 points, for Voice App Experience and Games Experience respectively. Our users’ Voice App Experience across all three operators dropped down one category, from Good (80-87) to Acceptable (74-80), while for for Games Experience, our 3 users reported a Fair (65-75) rating instead of the Good (75-85) rating seen in our previous report.

The tie for 4G Availability has widened into a three-way split

The only major change to our awards table since our last report is that the fight over 4G Availability stepped up a notch. While Magenta and 3 statistically tied for it last time, in this report they’ve had to share the glory with A1. However, all three operators’ scores have dropped below 90%, due to declines of 1.5–2.1 percentage points.

Improvements in Download Speed Experience, Upload Speed Experience and 4G Coverage Experience make for a complex story.

In contrast to the declines observed across our three experiential metrics — Video Experience, Games Experience and Voice App Experience, along with those in 4G Availability, the scores reported by our Austrian users for Download Speed Experience and 4G Coverage Experience have increased by 1.8-5.2 Mbps and by 0.1-0.2 points respectively. In addition, two out of three operators have seen their Upload Speed Experience scores improve since our last report, with both our Magenta and 3 users reporting modest improvements. The fact that many of our metrics have moved in different directions since our previous report highlights the importance of using a range of measures to understand the mobile network experience.

Introduction

Little has changed in terms of our awards table since our last report, with A1 still holding the vast majority of awards — the operator won two of our experiential metrics, Video Experience and Games Experience, outright and was a joint winner with Magenta for the third, Voice App Experience. A1 also won both our speed awards — Download Speed Experience and Upload Speed Experience — along with 4G Coverage Experience, for a total haul of five outright wins. Finally, A1 also succeeded in forcing a three-way tie between itself and the two operators that were previously statistically tied for 4G Availability, 3 and Magenta.

While overall Download Speed Experience scores have risen across all three operators, when we break our users’ speeds down by mobile network technology generation, a different story emerges. While the same was true for 4G Download Speed, 3G Download Speed scores declined across the board, with our A1 and Magenta users reporting drops of 1.1 and 1.4 Mbps, while our 3 users observed a more modest decline of 0.4 Mbps. However, this pattern is absent as far as Upload Speed Experience is concerned.

Looking ahead, the news that Austria’s Regulatory Authority for Broadcasting & Telecoms (RTR) has completed an auction of 5G spectrum in the 700 MHz, 1500 MHz and 2100 MHz bands, bodes well for the long-term future of the Austrian Mobile Network Experience as does the obligation associated with the 700 MHz licenses to provide 1,702 out of 2,100 underserved or unserved communities with mobile broadband coverage by 2027. One important differentiator from the results of the auction is that unlike its peers A1 did not obtain any 700 MHz spectrum, which is likely to make it harder for the operator to extend 5G services into rural areas. 5G opens up new ways to boost users’ mobile network experience as we have seen in countries where 5G is live and has been available for some time.

In this report we have examined the mobile network experience of the three main mobile network operators in Austria: A1, Magenta and 3; over a period of 90 days beginning June 1, 2020 to see how they compare.

Opensignal Awards Table

Mobile Experience Awards, Austria
October 2020, Austria Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
October 2020, Austria
Video Experience
Games Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
October 2020, Austria
Voice App Experience
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
A1
78.7
Magenta
76.7
3
77.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
A1
78.7
Magenta
76.7
3
77.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
80.4 (± 0.30) 78.2 (± 0.51) 77.9 (± 0.38)
3G Video Experience
65.6 (± 1.89) 64.9 (± 2.40) 66.0 (± 1.88)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
80 (± 0.30)
78 (± 0.51)
78 (± 0.38)
3G Video Experience in 0-100 points
66 (± 1.89)
65 (± 2.40)
66 (± 1.88)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
A1
80.2
Magenta
76.5
3
74.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
84.5 (± 1.14) 82.7 (± 1.20) 77.7 (± 0.99)
3G Games Experience
55.1 (± 2.84) 40.9 (± 3.58) 39.3 (± 0.62)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
84 (± 1.14)
83 (± 1.20)
78 (± 0.99)
3G Games Experience in 0-100 points
55 (± 2.84)
41 (± 3.58)
39 (± 0.62)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
A1
79.6
Magenta
79.5
3
78.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
80.3 (± 0.37) 80.2 (± 0.41) 79.5 (± 0.34)
3G Voice App Experience
74.8 (± 0.97) 74.1 (± 1.19) 70.0 (± 1.28)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
80 (± 0.37)
80 (± 0.41)
79 (± 0.34)
3G Voice App Experience in 0-100 points
75 (± 0.97)
74 (± 1.19)
70 (± 1.28)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
A1
51.9
Magenta
31.0
3
33.4
0 13.75 27.5 41.25 55
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
57.8 (± 1.24) 33.9 (± 0.82) 35.2 (± 0.53)
3G Download Speed
9.0 (± 0.40) 8.1 (± 0.43) 10.0 (± 0.54)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Download Speed in Mbps
58 (± 1.24)
34 (± 0.82)
35 (± 0.53)
3G Download Speed in Mbps
9 (± 0.40)
8 (± 0.43)
10 (± 0.54)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
A1
12.9
Magenta
8.3
3
9.9
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
14.3 (± 0.29) 9.2 (± 0.22) 10.5 (± 0.18)
3G Upload Speed
2.1 (± 0.11) 1.6 (± 0.11) 1.8 (± 0.10)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | October 2020 | © Opensignal Limited
4G Upload Speed in Mbps
14 (± 0.29)
9 (± 0.22)
10 (± 0.18)
3G Upload Speed in Mbps
2 (± 0.11)
2 (± 0.11)
2 (± 0.10)
Mobile Network Experience Report | October 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
A1
88.9
Magenta
89.2
3
89.8
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
A1
9.5
Magenta
9.3
3
8.9
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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