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Austria

Mobile Network Experience Report
October 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Robert Wyrzykowski, Senior Analyst Data Collection Period: Jun 01 - Aug 29, 2023

Austria

Mobile Network Experience Report
October 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Robert Wyrzykowski, Senior Analyst

Data Collection Period: Jun 01 - Aug 29, 2023

Key Findings

A1 wins Coverage Experience but Magenta triumphs for 5G Coverage Experience

Opensignal’s new coverage experience metrics measure the extent of mobile networks in the places people live, work, and travel. A1 is the first winner of Coverage Experience with a score of 8.1 points on a 10-point scale — 0.2 points ahead of the runner-up, Magenta. While coming second for Coverage Experience, Magenta wins gold for 5G Coverage Experience, with a score of 2.3 points on a 10-point scale, beating A1 by 0.5 points.

A1 takes home 5G Availability

In the previous report, A1 and Magenta were joint winners of 5G Availability. However, Magenta’s 5G Availability has declined by 3.3 percentage points while A1’s score remains statistically unchanged. As a result, A1 wins the 5G Availability award outright with a score of 17.6% — 3.8 percentage points ahead of Magenta. 3 has not seen any statistically significant changes in its 5G Availability score since the previous report.

3 remains unbeatable for 5G Download Speed

3 wins 5G Download Speed for the fifth time in the row, keeping a firm grip of this award since its introduction in November 2021. Our users on 3’s network enjoy average 5G download speeds clocking in at 230.2Mbps. However, second-placed Magenta has whittled away at 3’s lead dropping it from 87.3Mbps down to 54.2Mbps, due to an increase in Magenta’s score of 22.5Mbps since the previous report, while 3’s 5G Download Speed result remains statistically unchanged. Magenta remains the sole winner of another 5G speed award — 5G Upload Speed — with a score of 32.9Mbps, remaining the only operator in Austria on which our users observe average 5G upload speeds above the 30Mbps mark.

The most consistent experience is with A1

A1 wins the Consistent Quality award with a score of 85.8%, beating statistically tied 3 and Magenta by around 5.2 percentage points. These scores reflect the proportion of tests that pass the requirements of Consistent Quality. This metric measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices. It assesses a number of experience indicators such as download speed, upload speed, latency, jitter, packet loss, and time to first byte.

A1 and Magenta retain their overall speed awards

A1 retains the Download Speed Experience award with a score of 52.6Mbps. Magenta breaks out of a statistical tie it was in with 3 for second place thanks to a higher boost in average download speeds of 7.2Mbps compared to 3’s 4.7Mbps. As a result, it takes the silver medal on its own with a score of 48.1Mbps, while 3 comes third with a score of 45.3Mbps. Magenta remains the sole winner of Upload Speed Experience, winning the award outright for the second time in a row, with a score of 13.7Mbps — and increasing its winning margin over A1 from 0.7Mbps to 1.7Mbps.

Magenta wins Availability for the fourth time in a row

Magenta wins Availability outright for the fourth consecutive time in a row. Our users on this network spend 98.8% of the time connected to either a 3G, 4G, or 5G signal — 1.1 percentage points ahead of 3 and A1 which jointly take the second spot with identical scores of 97.7%.

Market Overview

In Opensignal's latest Austria Mobile Network Experience report we introduce Live Video Experience and 5G Live Video Experience, which represent the overall and 5G experience of our users when streaming real-time video over mobile networks. We also include Consistent Quality, which replaces the Excellent Consistent Quality and Core Consistent Quality awards used in previous reports. Opensignal also introduces new Coverage Experience metrics that measure the extent of overall and 5G coverage in the places people live, work, and travel.

A1 remains the most awarded network, with five outright and seven shared wins out of 17 awards available. It defends Video Experience and Download Speed Experience, claims 5G Availability and Consistent Quality outright, and is the sole winner of the newly introduced Coverage Experience award. Magenta takes home four awards outright and shares seven joint recognitions as well. It holds both upload speed awards and Availability in a firm grip, while also becoming the first winner of 5G Coverage Experience in Austria. 3 ends with one sole victory — 5G Download Speed, remaining unmatched for the fifth time — and two joint wins.

3 and Magenta jointly submitted an application to Austria’s Telekom Control Commission (TKK) to approve the leasing of 3’s spectrum assets to Magenta, across multiple bands at a maximum of 400 locations. The regulator is in the process of assessing the technical and competition implications of this proposal. Meanwhile, Austria’s Regulatory Authority for Broadcasting & Telecoms (RTR) has run a public consultation on the upcoming 5G spectrum auction. RTR would hold the auction in December 2023 at the earliest, offering national licenses for the 26GHz band and regional licenses for the previously unsold 3410MHz-3470MHz range.

In this report, we have analyzed the mobile network experience for Austria's three operators — 3, A1, and Magenta — over the 90 days starting June 1, 2023, and ending August 29, 2023, to see how they fared.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Live Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
3
68.9
A1
71.4
Magenta
69.9
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Live Video Experience
in 0-100 points
3
61.4
A1
63.3
Magenta
62.0
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Games Experience
in 0-100 points
3
73.0
A1
76.6
Magenta
77.5
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Voice App Experience
in 0-100 points
3
78.2
A1
79.4
Magenta
79.4
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed Experience
in Mbps
3
45.3
A1
52.6
Magenta
48.1
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience
in Mbps
3
10.0
A1
12.0
Magenta
13.7
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

National Analysis

A1 remains the sole winner of the Video Experience award, with a score of 71.4 points on a 100-point scale — beating 3 and Magenta by around 2.1 points, which are statistically tied for second place. All Austrian operators rate as Very Good (68-78), meaning our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.

Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users’ real video experience including video streams up to 4K quality.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

A1 and Magenta are the first joint winners of Live Video Experience in Austria, with statistically tied scores of 62-63.3 points on a 100-point scale, while 3 comes third, with a score of 61.4 points. All Austrian operators place in the Excellent (58 or above) category for this award. This means our users are, on average, able to stream video at least at 1080p with low loading times, little stalling, and a satisfactory live offset.

Operators’ Live Video Experience scores are determined using a range of measures that impact users’ perceived live streaming viewing experience, including initial picture quality, video loading time, and stall rate, but also live playback offset — the time difference between real-time and the current playback position a viewer sees.

Unlike Video Experience, which represents on-demand video streams, Live Video Experience quantifies live video streaming used for current events. For example when users watch live sports, game streams, music concerts, or news where the event is happening at that moment in time.

Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

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National Analysis

A1 and Magenta stay locked in a statistical tie for the first place for Games Experience, with scores of 76.6-77.5 points range on a 100-point scale. 3 brings up the rear, with a score of 73 points.

A1 and Magenta rate as Good (75-85) — most users deem the gaming experience acceptable and do not experience a delay between their actions and the game. Meanwhile, 3 places in the category below — Fair (65-75).

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

As with Games Experience, A1 and Magenta remain joint winners for Voice App Experience, with identical scores of 79.4 points on a 100-point scale — 1.2 points ahead of last-placed 3.

All Austrian operators place in the Acceptable (74-80) category for Voice App Experience. This means some users are satisfied and listeners are generally able to comprehend without repetition. However, some users experience perceptible call quality impairments.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

A1 remains the sole winner of Download Speed Experience with a score of 52.6Mbps, seeing an increase in its score of 2.5Mbps. Magenta takes second place solely, after it breaks out of a statistical tie it was in with 3 due to a higher boost in average download speeds of 7.2Mbps — compared to 3’s 4.7Mbps. Magenta scores 48.1Mbps, while 3 comes third with a score of 45.3Mbps.

Both 3 and Magenta’s increases in scores are higher than A1’s boost in average overall download speeds. For the past few reports, both 3 and Magenta have been consistently narrowing the gap separating them from the winner, from 17.8Mbps and 22.8Mbps in April 2022 to 7.3Mbps and 4.4Mbps this time around, respectively.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

After seizing the Upload Speed Experience award from A1 in the previous report, Magenta defends the award with a score of 13.7Mbps. Magenta keeps it in a firmer grip now, increasing its winning margin over A1 from 0.7Mbps to 1.7Mbps. Our 3 users observe a dip of 0.4Mbps in their average overall upload speeds — the operator remains in last place with a score of 10Mbps.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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5G Video Experience
5G Live Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
3
77.1
A1
78.2
Magenta
78.0
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Live Video Experience
in 0-100 points
3
69.8
A1
71.0
Magenta
71.0
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Games Experience
in 0-100 points
3
84.9
A1
87.0
Magenta
88.5
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Voice App Experience
in 0-100 points
3
83.3
A1
83.8
Magenta
84.1
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Download Speed
in Mbps
3
230.2
A1
137.8
Magenta
176.0
060120180240
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Upload Speed
in Mbps
3
26.7
A1
27.4
Magenta
32.9
09182736
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

National Analysis

After climbing back on the winners’ podium for 5G Video Experience in the previous report, 3 slips off it again, leaving A1 and Magenta to share the award, with statistically tied scores of 78-78.2 points on a 100-point scale. Both joint winners rate as Excellent (78 or above) for 5G video streaming — our users on these networks are, on average, able to stream video at 1080p or better with fast loading times and no stalling. 3 places in a category below — Very Good (68-78).

5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users’ real video experience including video streams up to 4K quality.

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

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National Analysis

3, A1 and Magenta jointly win 5G Live Video Experience for the first time in Austria, with statistically tied scores of 69.8-71 points on a 100-point scale. They all rate as Excellent (58 or above), which means our users are, on average, able to stream video at least at 1080p with low loading times, little stalling, and a satisfactory live offset.

5G Live Video Experience score is calculated using a range of measures that impact users’ perceived live streaming viewing experience over 5G connections, including picture quality, video loading time, and stall rate, but also live playback offset — the time difference between real-time and the current playback position a viewer sees.

Unlike 5G Video Experience, which represents on-demand video streams, 5G Live Video Experience quantifies live video streaming used for current events. For example when users watch live sports, game streams, music concerts, or news where the event is happening at that moment in time.

Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.

Learn more

National Analysis

A1 and Magenta remain joint winners for 5G Games Experience, with scores of 87-88.5 points on a 100-point scale. Both of them place in the Excellent (85 or above) category — nearly all respondents feel like they have control over the game and they receive immediate feedback on their actions, there is not a noticeable delay in almost all cases. 3 comes last with a score of 84.9 points. It rates as Good (75-85), but is only 0.1 point shy of the Excellent rating.

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

Learn more

National Analysis

A three-way statistical tie between all Austrian national operators for 5G Voice App Experience award persists, as they jointly win the award with scores of 83.3-84.1 points on a 100-point scale. 3, A1 and Magenta rate as Good (80-87) — this means that many users are satisfied, but some experience minor quality impairments. Sometimes the background is not quite clear, it may be either hazy or not loud enough.

Definitions

5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.

Learn more

National Analysis

3 wins 5G Download Speed for the fifth consecutive time, as it continues its winning streak since Opensignal introduced this award in the Austria Mobile Network Experience report in November 2021. Our users on 3’s network enjoy average 5G download speeds clocking in at 230.2Mbps. However, second-placed Magenta has whittled away at 3’s lead dropping it from 87.3Mbps down to 54.2Mbps, due to an increase in Magenta’s score of 22.5Mbps since the previous report, while 3’s 5G Download Speed result remains statistically unchanged. A1 trails behind its competitors, with a score of 137.8Mbps, seeing no statistically significant changes to its 5G Download Speed result.

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

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National Analysis

Magenta wins 5G Upload Speed again, this time with a score of 32.9Mbps. It remains the only operator in Austria with average 5G upload speeds above the 30Mbps mark. 3’s and Magenta’s 5G Upload Speed scores remain statistically unchanged since the previous report. However, our A1 users enjoy 3.7Mbps faster average 5G upload speeds on this network since the last report. As a result, A1 forces a statistical tie against 3 for second place, with scores of 26.7-27.4Mbps.

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

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3

A1

Magenta

Coverage Experience
5G Coverage Experience
Availability
5G Availability
Coverage Experience
in 0-10 points
3
7.2
A1
8.1
Magenta
7.9
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Coverage Experience
in 0-10 points
3
1.1
A1
1.8
Magenta
2.3
01234
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Availability
% of time
3
97.7
A1
97.7
Magenta
98.8
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Availability
% of time
3
10.5
A1
17.6
Magenta
13.9
05101520
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

National Analysis

A1 is the first winner of Coverage Experience in Austria with a score of 8.1 points on a 10-point scale — 0.2 points ahead the runner-up Magenta. Magenta scores 7.9 points, while 3 comes third, with a score of 7.2 points.

Definitions

The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.

Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.

Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

Magenta wins 5G Coverage Experience outright, with a score of 2.3 points on a 10-point scale, beating A1 by 0.5 points. 3 comes last, with a score of 1.1 points.

Definitions

The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.

Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.

Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.

5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

National Analysis

Magenta wins Availability outright for the fourth consecutive time in a row. Our users on this network spend 98.8% of the time connected to either a 3G, 4G, or 5G signal — 1.1 percentage points ahead of 3 and A1 which jointly take the second spot with identical scores of 97.7%.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

National Analysis

In the previous report, A1 and Magenta jointly won the 5G Availability award. However, Magenta’s 5G Availability has declined by 3.3 percentage points and A1’s score remains statistically unchanged. As a result, A1 wins the 5G Availability award outright with a score of 17.6% — 3.8 percentage points ahead of Magenta. 3 has not seen any statistically significant changes in its 5G Availability score since the previous report and brings up the rear with a score of 10.5% — meaning, our 5G users spend 10.5% of their time connected to 5G services on this network.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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Consistent Quality
Consistent Quality
% of tests
3
80.5
A1
85.8
Magenta
80.7
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

A1 wins the Consistent Quality award with a score of 85.8%, beating statistically tied 3 and Magenta by around 5.2 percentage points. These scores reflect the proportion of tests that pass the requirements of Consistent Quality.

Definitions

Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.

We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.

To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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