Mobile Network Experience Report Austria April 2020

Austria

Mobile Network Experience Report
April 2020

Opensignal Active Userbase in Austria
Total Devices
67,272
Total Measurements
130,739,842
Data Collection Period
Dec 01 Feb 28, 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

A1 takes home the lion’s share of Opensignal’s awards

A1 is the only Austrian operator to win any awards outright, scooping up an impressive six out of eight awards and drawing with Magenta on Voice App Experience. However, despite winning the 4G Coverage Experience award, it had to cede the prize for 4G Availability to its rivals.

Austria’s users enjoy high 4G Availability and a mature and responsive Latency Experience

All three Austrian nationwide operators are above the 90% mark for 4G Availability and their users observed latencies below 35ms. This indicates that Austrian 4G users’ devices are spending the vast majority of their time on 4G connections and that all three mobile networks are very responsive.

A1 users had the fastest mobile experience in Austria

A1 won both our Download Speed Experience and Upload Speed Experience with impressive leads in both categories. Our users on the A1 network observed download and upload speeds of 46.8 Mbps and 13.1 Mbps, respectively. These speeds were an incredible 16 Mbps (52.1%) and 3.3 Mbps (33.9%) faster than those seen by 3 users who had the next fastest experience in both cases. A1 also took home the Latency Experience award, with its users reporting a score of just 30.7ms.

Austrian gamers are enjoying a Good Games Experience from their mobile networks

Turning to Opensignal’s new metric, Games Experience, users on all three of Austria’s nationwide networks observed a Good experience. This means most users deemed the experience acceptable. It also indicates that the gameplay experience was generally controllable and the user received immediate feedback between their actions and the outcomes in the game.

Austria’s operators are nearly neck-and-neck on our experiential metrics

Our users in Austria observed very similar experiences between the three nationwide operators — all three provided their users with an Excellent Video Experience, along with a Good Voice App Experience and a Good Games Experience. The spread between operators’ scores for Voice App Experience — the award was jointly won by A1 and Magenta — was just 1.1 points. While A1 was able to win both the Video Experience and Games Experience awards outright, its lead was slight in both cases — 2.3 points and less than a single point, respectively — indicating that Magenta and 3 are in a good position to close the gap on A1 and win awards next time.

Introduction

Our first look at Austria’s mobile network experience shows that the country’s mobile experience is very mature, with Austria’s users seeing high 4G Availability in excess of 90% and fast sub-35ms latencies. Download speeds are also impressive, ranging from 46.8 Mbps for users on A1 to 29.2 Mbps on Magenta, while users across all three networks have observed an Excellent Video Experience.

Mobile gaming is becoming increasingly important to operators, with many of them, including 3, looking to cloud gaming as a use for the latest 5G networks. Opensignal’s latest metric, Games Experience is a measure of how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how the multiplayer mobile Games Experience is affected by mobile network conditions including latency, packet loss and jitter to determine the impact on gameplay and the overall multiplayer Games Experience.

Users on all three of Austria’s nationwide networks observed a Good Games Experience. This means most users deemed the experience acceptable. It also indicates that the gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users did not experience a delay between their actions and the game.

There were less than three points between the three operators’ scores for Games Experience, which was won by A1. Similarly, the spread between operators’ scores for Voice App Experience was a mere 1.1 points. While there was more variation in the scores for Video Experience, A1’s lead was slight — 2.3 points — indicating that it will have to work hard to retain both its experiential awards.

All three of Austria’s nationwide operators have launched 5G and while it will take some time for it to be rolled out across the country, it will be interesting to see what further improvements it brings to the Austrian mobile network experience given the strong showing we’ve seen from all three operators in this report.

We have examined the mobile network experience of the three main mobile network operators in Austria: A1, Magenta and 3; over a period of 90 days beginning December 1, 2019 to see how they compare.

Opensignal Awards Table

Mobile Experience Awards, Austria
April 2020, Austria Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
April 2020, Austria
Video Experience
Games Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Coverage Experience
Mobile Experience Awards Draws
April 2020, Austria
Voice App Experience
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
A1
80.6
Magenta
78.3
3
77.9
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
A1
80.6
Magenta
78.3
3
77.9
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
82.6 (± 0.28) 79.9 (± 0.53) 78.8 (± 0.41)
3G Video Experience
68.2 (± 1.95) 67.0 (± 2.95) 68.3 (± 2.42)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
83 (± 0.28)
80 (± 0.53)
79 (± 0.41)
3G Video Experience in 0-100 points
68 (± 1.95)
67 (± 2.95)
68 (± 2.42)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
A1
84.1
Magenta
83.1
3
81.2
Very Poor Poor Fair Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
85.0 (± 0.37) 84.5 (± 0.47) 81.8 (± 0.39)
3G Games Experience
78.2 (± 1.24) 73.0 (± 1.86) 74.0 (± 1.52)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
85 (± 0.37)
85 (± 0.47)
82 (± 0.39)
3G Games Experience in 0-100 points
78 (± 1.24)
73 (± 1.86)
74 (± 1.52)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
A1
83.0
Magenta
82.7
3
82.0
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
83.6 (± 0.27) 83.5 (± 0.30) 82.4 (± 0.24)
3G Voice App Experience
79.6 (± 0.82) 76.8 (± 1.26) 77.4 (± 1.19)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
84 (± 0.27)
84 (± 0.30)
82 (± 0.24)
3G Voice App Experience in 0-100 points
80 (± 0.82)
77 (± 1.26)
77 (± 1.19)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
A1
46.8
Magenta
29.2
3
30.7
0 12.5 25 37.5 50
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
52.6 (± 0.96) 32.0 (± 0.72) 32.5 (± 0.46)
3G Download Speed
10.2 (± 0.41) 9.6 (± 0.47) 10.4 (± 0.48)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Download Speed in Mbps
53 (± 0.96)
32 (± 0.72)
32 (± 0.46)
3G Download Speed in Mbps
10 (± 0.41)
10 (± 0.47)
10 (± 0.48)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
A1
13.1
Magenta
8.0
3
9.8
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
14.8 (± 0.29) 8.9 (± 0.20) 10.4 (± 0.17)
3G Upload Speed
2.2 (± 0.10) 1.6 (± 0.10) 1.9 (± 0.10)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Upload Speed in Mbps
15 (± 0.29)
9 (± 0.20)
10 (± 0.17)
3G Upload Speed in Mbps
2 (± 0.10)
2 (± 0.10)
2 (± 0.10)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms The lower the figure the better the latency
A1
30.7
Magenta
32.8
3
32.2
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
28.0 (± 0.21) 30.6 (± 0.29) 29.8 (± 0.18)
3G Latency
47.5 (± 1.08) 48.5 (± 1.28) 59.1 (± 1.66)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2020 | © Opensignal Limited
4G Latency in ms
28 (± 0.21)
31 (± 0.29)
30 (± 0.18)
3G Latency in ms
48 (± 1.08)
49 (± 1.28)
59 (± 1.66)
Mobile Network Experience Report | April 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
A1
90.4
Magenta
91.0
3
91.9
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
A1
9.4
Magenta
9.1
3
8.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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