Mobile Network Experience Report Austria April 2021

Austria

Mobile Network Experience Report
April 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Robert Wyrzykowski Senior Analyst

Key findings

A1 further increases its lead in Download Speed Experience

For the third time in a row, A1 wins the Download Speed Experience award — it ranked the fastest in our tests with a score of 53.2 Mbps. Moreover, A1 managed to widen its lead by three Mbps over second-placed 3 — its score was 68.2% higher than 3’s score of 31.6 Mbps. Both our 3 and Magenta users observed declines in their average download speeds— of 1.7 Mbps (5.2%) and 1 Mbps (3.1%) respectively.

A1 wins its third consecutive Upload Speed Experience award

Our A1 users enjoy the fastest upload speeds with A1 with 12.6 Mbps. However, this is a small decline of 0.2 Mbps (1.6%) compared to our last report — which means A1 wins our Upload Speed Experience award for the third time in a row. While our 3 users’ average upload speeds were unchanged atat 9.9 Mbps, our Magenta users’ upload speeds increased by 7.7% to reach 9.0 Mbps.

All operators saw improvements in their Voice App Experience scores and moved up one category — from Acceptable to Good

In our previous report, our users’ Voice App Experience across all three Austrian operators dropped down one category from Good (80-87) to Acceptable (74-80). However, this time their ratings improved and all three moved back into the Good category, which means that many users were satisfied but some experienced minor quality impairments. Once again, two operators — A1 and Magenta — have statistically tied and jointly claim the top spot, with 3 not far behind.

Third win for A1 in Video Experience

All of Austria’s operators rated Excellent for Video Experience (75 or above) — this means fast loading times and almost non-existent stalling for our users. For the third time in a row, A1 claimed the award, with a slight score improvement of 0.7 compared to the previous report.

3 claims sole victory in 4G Availability

In our last report, all three Austrian operators statistically tied for first place for the 4G Availability award and were joint winners. This time, there is only one winner. 3 wins outright with a score of 91.9%, thanks to a 2.1-point increase since our last report. Both 3 and Magenta moved back above the 90% 4G Availability mark. For the 4G Coverage Experience award, all the operators saw minor 0.1-point improvements in their scores and A1 secured yet another win.

Introduction

In our third report on Mobile Network Experience in Austria, A1 dominates the award table again, with four outright wins: Video Experience, Download Speed Experience, Upload Speed Experience and 4G Coverage experience; and two joint victories with Magenta: Games Experience and Voice App Experience. This is the first time Magenta has won the Game Experience award. In our previous report, all three operators statistically tied for the 4G Availability award, but this time, 3 won it outright.

2020 marked the year for intensive 5G roll-outs in Austria and 2021 we will see even more action in the Austrian 5G market. A1 claims to have gone live with 5G in more than 1,500 locations — of which 1,000 have been added since the beginning of the year — to cover 3.8 million Austrians. Also, it claims to have invested heavily in its fiber-optic infrastructure that will serve both the needs of its fixed broadband service and as the basis for connecting 5G sites. On top of that, A1 contracted Nokia to provide 5G radio access and core network services — including the commercial introduction of 4G and 5G network splicing — and expects to deploy the core elements in the first half of 2021.

But A1 is not the only Austrian operator with big 5G deployment plans. Nokia will also support the roll-out of a 5G standalone network in Lower Austria for an Spusu — which intends to be a potential fourth mobile operator in the market transitioning from its existing mobile virtual network operator (MVNO) business to owning its own network infrastructure. In addition, Magenta said that its 5G network was active in over 1,200 locations in Austria and claimed to cover almost 40% of households and businesses at the beginning of 2021. Magenta says it will continue with its 5G network expansion this year.

In this report we have examined the mobile network experience of the three main mobile network operators in Austria: A1, Magenta and 3; over the period of 90 days between December 1, 2020 and February 28, 2021. 5G measurements contributed to the overall scores.

Opensignal Awards Table

Mobile Experience Awards, Austria
April 2021, Austria Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
April 2021, Austria
Video Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
April 2021, Austria
Games Experience
Voice App Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
3
77.4
A1
79.4
Magenta
76.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Video Experience
in 0-100 points
3
77.4
A1
79.4
Magenta
76.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
3
75.5
A1
80.7
Magenta
79.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
3
81.5
A1
82.8
Magenta
82.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
3
31.6
A1
53.2
Magenta
30.0
0 13.75 27.5 41.25 55
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
3
9.9
A1
12.6
Magenta
9.0
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
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4G Availability

4G Availability
% of time
3
91.9
A1
89.3
Magenta
90.6
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
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4G Coverage Experience

4G Coverage Experience
in 0-10 points
3
9.0
A1
9.6
Magenta
9.4
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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