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Airtel and Grameenphone have become the first two operators in Bangladesh to exceed the 80% mark for 4G Availability — the proportion of time that our 4G users are connected to 4G services — and both operators have statistically tied for our 4G Availability award. Our Airtel and Robi users have seen their 4G Availability improve by 4.3 and 4.7 percentage points, respectively, and as a result, Robi’s score is just 1.4 percentage points shy of the 80% mark. However, our Banglalink users saw the largest improvement in 4G Availability, which rose by 10.3 percentage points to 75.7%.
Banglalink is the winner of our first-ever Games Experience award in Bangladesh. The operator scored 38.6 points out of a possible 100 and beat second-placed Airtel by 1.4 points. However, our Banglalink users, along with their counterparts on Bangladesh’s other nationwide mobile networks observed a Very Poor (under 40) Games Experience. This means that nearly all users found this level of experience unacceptable and experienced noticeable delays when playing games over a cellular connection.
Banglalink has become the first operator in Bangladesh to have a Download Speed Experience score in excess of 8 Mbps by virtue of a 0.9 Mbps (12.7%) increase in the average download speeds our Banglalink users have observed since our last report. This increase combined with a modest 0.1 Mbps drop in Grameenphone’s score, puts Banglalink in front of the competition by at least 1.1 Mbps.
While Bangladesh’s upload speeds remain modest by international standards, they have risen significantly in percentage terms since our last report from the perspective of our Airtel, Robi and Banglalink users. Banglalink saw its Upload Speed Experience score increase the most in both absolute (0.6 Mbps) and percentage (24.8%) terms — to 2.9 Mbps — and this increase combined with the 0.3 Mbps decline in Grameenphone’s score enabled it to win the Upload Speed Experience award.
In stark contrast to our previous — and first — report on Bangladesh in which Grameenphone won and tied for the most awards, this time round, Banglalink has walked away with five awards, in the form of all our experiential awards — Video Experience, Games Experience and Voice App Experience — and both our speed awards — Download Speed Experience and Upload Speed Experience. The only other operator to win an award outright was Grameenphone, which managed to break the three-way statistical tie our users observed in our last report to win the 4G Coverage Experience award outright, and it has again tied with Airtel for our 4G Availability award.
In this report we examined the mobile network experience of the four nationwide mobile network operators in Bangladesh — Airtel, Banglalink, Grameenphone and Robi — over a period of 90 days beginning April 1, 2020, to see how they fared.
This is the first time that Opensignal has assessed how mobile users experience real-time multiplayer mobile gaming at the operator-level in Bangladesh. Banglalink is the winner, with a score of 38.6 points out of a possible 100 and a lead of 1.4 points over second-placed Airtel.
Measured on a scale of 0-100, Opensignal’s Games Experience metric quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Turning to our other experiential metrics, all four nationwide operators made significant progress on Video Experience, with their scores rising by between 5.4% and 12%, with Banglalink at the high end of this range. On the other hand, progress was much more modest on Voice App Experience and in both measures of the mobile experience, no operator managed to go up a category.
Banglalink’s strong performance across many of our measures of the mobile experience in this report, is much aided by the 10.3 percentage point improvement in its 4G Availability score. Like its peers, the operator’s 4G Download Speed and 4G Upload Speeds are much higher than their 3G counterparts.
The operator still lags behind its rivals in terms of 4G Availability, but commands leads of 2.5 Mbps for 4G Download Speed and 0.8 Mbps for 4G Upload Speed. These compare favourably against its leads of 1.1 Mbps and 0.2 Mbps for overall download and upload speeds, respectively. This indicates that if Banglalink can bridge the gap with the others in the time its users spend connected to 4G — 4G Availability — then it may be able to extend its lead in our overall speed metrics because of the faster speeds users experience when connected to 4G.
| Mobile Experience Awards Bangladesh | ||||
|---|---|---|---|---|
July 2020,
Bangladesh Report
|
G
Grameenphone
|
R
Robi
|
B
Banglalink
|
A
Airtel
|
Video Experience
| ||||
Games Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
July 2020,
Bangladesh
|
|---|---|
|
Video Experience
|
B
Banglalink
|
|
Games Experience
|
B
Banglalink
|
|
Voice App Experience
|
B
Banglalink
|
|
Download Speed Experience
|
B
Banglalink
|
|
Upload Speed Experience
|
B
Banglalink
|
|
4G Coverage Experience
|
G
Grameenphone
|
|
Mobile Experience Awards Draws
|
July 2020, Bangladesh
|
|---|---|
|
4G Availability
|
G
Grameenphone
A
Airtel
|
|
Video Experience
Additional Metrics |
G
Grameenphone
|
R
Robi
|
B
Banglalink
|
A
Airtel
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Video Experience
| 60.6 (± 0.59) | 54.4 (± 0.65) | 65.0 (± 0.96) | 54.0 (± 0.79) |
|
3G Video Experience
| 38.5 (± 1.07) | 38.5 (± 0.97) | 40.9 (± 1.35) | 44.3 (± 1.12) |
| 4G Video Experience | in 0-100 points |
|
G
Grameenphone
|
61 (± 0.59) |
|
R
Robi
|
54 (± 0.65) |
|
B
Banglalink
|
65 (± 0.96) |
|
A
Airtel
|
54 (± 0.79) |
| 3G Video Experience | in 0-100 points |
|
G
Grameenphone
|
39 (± 1.07) |
|
R
Robi
|
39 (± 0.97) |
|
B
Banglalink
|
41 (± 1.35) |
|
A
Airtel
|
44 (± 1.12) |
|
Games Experience
Additional Metrics |
G
Grameenphone
|
R
Robi
|
B
Banglalink
|
A
Airtel
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Games Experience
| 37.9 (± 0.09) | 38.3 (± 0.12) | 52.3 (± 0.66) | 38.9 (± 0.13) |
|
3G Games Experience
| 30.8 (± 0.14) | 33.0 (± 0.22) | 34.8 (± 0.20) | 34.8 (± 0.22) |
| 4G Games Experience | in 0-100 points |
|
G
Grameenphone
|
38 (± 0.09) |
|
R
Robi
|
38 (± 0.12) |
|
B
Banglalink
|
52 (± 0.66) |
|
A
Airtel
|
39 (± 0.13) |
| 3G Games Experience | in 0-100 points |
|
G
Grameenphone
|
31 (± 0.14) |
|
R
Robi
|
33 (± 0.22) |
|
B
Banglalink
|
35 (± 0.20) |
|
A
Airtel
|
35 (± 0.22) |
|
Voice App Experience
Additional Metrics |
G
Grameenphone
|
R
Robi
|
B
Banglalink
|
A
Airtel
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
4G Voice App Experience
| 69.2 (± 0.22) | 69.5 (± 0.32) | 78.0 (± 0.25) | 71.1 (± 0.35) |
|
3G Voice App Experience
| 55.5 (± 0.36) | 59.4 (± 0.54) | 65.3 (± 0.46) | 64.6 (± 0.61) |
| 4G Voice App Experience | in 0-100 points |
|
G
Grameenphone
|
69 (± 0.22) |
|
R
Robi
|
69 (± 0.32) |
|
B
Banglalink
|
78 (± 0.25) |
|
A
Airtel
|
71 (± 0.35) |
| 3G Voice App Experience | in 0-100 points |
|
G
Grameenphone
|
55 (± 0.36) |
|
R
Robi
|
59 (± 0.54) |
|
B
Banglalink
|
65 (± 0.46) |
|
A
Airtel
|
65 (± 0.61) |
|
Download Speed Experience
Additional Metrics |
G
Grameenphone
|
R
Robi
|
B
Banglalink
|
A
Airtel
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Download Speed
| 9.2 (± 0.10) | 8.0 (± 0.15) | 11.7 (± 0.17) | 7.9 (± 0.16) |
|
3G Download Speed
| 3.8 (± 0.06) | 4.0 (± 0.08) | 4.1 (± 0.08) | 4.6 (± 0.10) |
| 4G Download Speed | in Mbps |
|
G
Grameenphone
|
9 (± 0.10) |
|
R
Robi
|
8 (± 0.15) |
|
B
Banglalink
|
12 (± 0.17) |
|
A
Airtel
|
8 (± 0.16) |
| 3G Download Speed | in Mbps |
|
G
Grameenphone
|
4 (± 0.06) |
|
R
Robi
|
4 (± 0.08) |
|
B
Banglalink
|
4 (± 0.08) |
|
A
Airtel
|
5 (± 0.10) |
|
Upload Speed Experience
Additional Metrics |
G
Grameenphone
|
R
Robi
|
B
Banglalink
|
A
Airtel
|
|---|---|---|---|---|
| in Mbps | ||||
|
4G Upload Speed
| 3.9 (± 0.05) | 3.6 (± 0.06) | 4.6 (± 0.08) | 3.6 (± 0.06) |
|
3G Upload Speed
| 0.8 (± 0.01) | 0.8 (± 0.02) | 0.9 (± 0.02) | 0.9 (± 0.02) |
| 4G Upload Speed | in Mbps |
|
G
Grameenphone
|
4 (± 0.05) |
|
R
Robi
|
4 (± 0.06) |
|
B
Banglalink
|
5 (± 0.08) |
|
A
Airtel
|
4 (± 0.06) |
| 3G Upload Speed | in Mbps |
|
G
Grameenphone
|
1 (± 0.01) |
|
R
Robi
|
1 (± 0.02) |
|
B
Banglalink
|
1 (± 0.02) |
|
A
Airtel
|
1 (± 0.02) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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