Mobile Network Experience Report Bangladesh February 2020

Bangladesh

Mobile Network Experience Report
February 2020

Opensignal Active Userbase in Bangladesh
Total Devices
418,310
Total Measurements
483,638,366
Data Collection Period
Oct 01 Dec 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Video Experience in Bangladeshi networks rates Fair

Grameenphone bagged the award in our one-of-a-kind Video Experience category with 49.4 points and was closely followed by Banglalink at 48 points. That said, all four national operators in Bangladesh earned a Fair Video Experience rating (40-55) on our 100-point scale. This means that irrespective of the choice of operator, our users in Bangladesh suffered sluggish video load times accompanied by stops and stutters mid-stream to varying degrees, especially at higher resolutions.

Voice App Experience ranges from Very Poor to Poor in Bangladesh

Banglalink’s score of 71.5 out of 100 leads our unique measure of Voice App Experience that quantifies the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger. The typical Voice App Experience in Bangladesh can vary from Very Poor to Poor, depending on the operator. While Banglalink, Grameenphone and Airtel earned a Poor rating (66-74), Robi was the only one to end up in the Very Poor rating bracket (60-66) with 63.6 points. A Poor rating signifies that many users are dissatisfied and suffer perceptible call quality impairments accompanied by distortions, while a Very Poor rating signifies that most users are dissatisfied and suffer significant call quality impairments accompanied by more occasional instances of distortion, clicking sounds or silence experienced during the call. It can be difficult to understand parts of the conversation without repetition.

Grameenphone and Banglalink in tight race over Download Speed Experience

In our overall Download Speed Experience measurements, Grameenphone and Banglalink ended up in a dead heat, as our users on both networks experienced overall download speeds of 7.2 Mbps on average. Our users enjoyed the second-best Download Speed Experience on Airtel’s network — the operator was just 1 Mbps short of the leaders.

Airtel ties with Grameephone in 4G Availability

Airtel and Grameenphone were the only operators in Bangladesh to score above 75% in 4G Availability, which means that our users, on average, were able to connect to 4G services more than 75% of the time on both networks. On the other hand, Robi was little more than a point shy from the 75% mark, while Banglalink dropped further down with 65.4%.

Grameenphone triumphs in Upload Speed and Latency Experience

Grameenphone won our Upload and Latency Experience awards. The operator took a substantial lead over second-paced Banglalink in both categories. Its Upload Speed Experience score of 3 Mbps was at least 30% faster, and its Latency Experience score of 56.6 milliseconds was more than 6ms faster than its closest rival. While more attention is typically given to download speeds, upload speeds are also becoming important as users’ habits are shifting from mere content consumption to content creation and content sharing. So is the case with latency, which affects mobile data experience in many subtle ways: lower latencies translate to a better experience on a host of mobile applications and services like Voice-over-IP, live video streaming, and real-time multiplayer gaming.

Introduction

In our first look at Bangladesh’s mobile network market, Opensignal found an operator landscape characterized by fierce competition and opportunities. In almost all the categories we found at least three out of four operators challenging each other to offer the best network experience. And this, in turn, can be attributed directly or indirectly to Bangladesh’s young and evolving mobile ecosystem. The country launched its first 3G services in2013, and its first 4G services in2018. When you couple this with the country's current mobile internet penetration of approximately 52%, it reveals the ample opportunities that are available to the existing market players.

Despite 4G technology being in its early phases, it has been rapidly rolled out in the country, as our Bangladeshi users saw their 4G Availability ranging between 65% and nearly 80%, depending on the choice of operators. At the same time, on our other measurements, the operators have a lot of opportunity to enhance the user experience on their networks and to enable the country to catch up with its regional peers, as seen in our global reports.

In this report, we examined the mobile network experience of the four main mobile operators — Airtel, Banglalink, Grameenphone and Robi (we are treating Airtel and Robi as individual operators, as they are operating as separate consumer brands) for a period of 90 days beginning October 1, 2019, to see how they fared on our real-world measurements.

Opensignal Awards Table

Mobile Experience Awards, Bangladesh
February 2020, Bangladesh Report
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2020, Bangladesh
Video Experience
Voice App Experience
Upload Speed Experience
Latency Experience
Mobile Experience Awards Draws
February 2020, Bangladesh
Download Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Grameenphone
49.4
Robi
44.8
Banglalink
48.0
Airtel
46.6
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Grameenphone
49.4
Robi
44.8
Banglalink
48.0
Airtel
46.6
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
64.3 (± 0.63) 56.3 (± 0.81) 66.4 (± 1.20) 56.2 (± 0.93)
3G Video Experience
35.5 (± 0.89) 35.1 (± 1.05) 39.0 (± 1.02) 38.3 (± 1.21)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
64 (± 0.63)
56 (± 0.81)
66 (± 1.20)
56 (± 0.93)
3G Video Experience in 0-100 points
35 (± 0.89)
35 (± 1.05)
39 (± 1.02)
38 (± 1.21)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

Video.

Voice App Experience

Voice App Experience
in 0-100 points
Grameenphone
66.0
Robi
63.6
Banglalink
71.5
Airtel
67.8
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
71.7 (± 0.47) 68.8 (± 0.75) 79.0 (± 0.57) 71.1 (± 0.69)
3G Voice App Experience
60.7 (± 0.68) 59.2 (± 0.97) 67.8 (± 0.74) 64.9 (± 1.07)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
72 (± 0.47)
69 (± 0.75)
79 (± 0.57)
71 (± 0.69)
3G Voice App Experience in 0-100 points
61 (± 0.68)
59 (± 0.97)
68 (± 0.74)
65 (± 1.07)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

Voice.

Download Speed Experience

Download Speed Experience
in Mbps
Grameenphone
7.2
Robi
5.9
Banglalink
7.2
Airtel
6.2
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
10.6 (± 0.11) 8.4 (± 0.15) 13.0 (± 0.25) 8.4 (± 0.17)
3G Download Speed
4.0 (± 0.05) 3.8 (± 0.06) 4.4 (± 0.07) 4.3 (± 0.08)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Download Speed in Mbps
11 (± 0.11)
8 (± 0.15)
13 (± 0.25)
8 (± 0.17)
3G Download Speed in Mbps
4 (± 0.05)
4 (± 0.06)
4 (± 0.07)
4 (± 0.08)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Grameenphone
3.0
Robi
2.0
Banglalink
2.3
Airtel
2.0
0 1.25 2.5 3.75 5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
5.2 (± 0.06) 3.4 (± 0.07) 5.1 (± 0.12) 3.5 (± 0.08)
3G Upload Speed
1.0 (± 0.02) 0.8 (± 0.02) 0.9 (± 0.02) 0.8 (± 0.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Upload Speed in Mbps
5 (± 0.06)
3 (± 0.07)
5 (± 0.12)
4 (± 0.08)
3G Upload Speed in Mbps
1 (± 0.02)
1 (± 0.02)
1 (± 0.02)
1 (± 0.02)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

Latency Experience

Latency Experience
in ms The lower the figure the better the latency
Grameenphone
56.6
Robi
68.3
Banglalink
62.9
Airtel
66.7
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
39.9 (± 0.29) 57.9 (± 0.65) 34.1 (± 0.46) 57.0 (± 0.72)
3G Latency
72.2 (± 0.63) 77.2 (± 0.81) 77.0 (± 0.89) 75.1 (± 0.89)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2020 | © Opensignal Limited
4G Latency in ms
40 (± 0.29)
58 (± 0.65)
34 (± 0.46)
57 (± 0.72)
3G Latency in ms
72 (± 0.63)
77 (± 0.81)
77 (± 0.89)
75 (± 0.89)
Mobile Network Experience Report | February 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Grameenphone
77.8
Robi
73.9
Banglalink
65.4
Airtel
76.8
0 20 40 60 80
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Grameenphone
5.1
Robi
5.2
Banglalink
2.3
Airtel
5.2
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image

Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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