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Bangladesh

Mobile Network Experience Report
February 2024

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Rupert Bapty, Analyst Data Collection Period: Oct 01 - Dec 29, 2023

Bangladesh

Mobile Network Experience Report
February 2024

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Rupert Bapty, Analyst

Data Collection Period: Oct 01 - Dec 29, 2023

Key Findings

The best video streaming experience is on Grameenphone’s network

Our Bangladeshi users have the best experience streaming on-demand and live mobile videos on Grameenphone’s network. This means that Grameenphone is the outright winner of both the Video Experience award and the Live Video Experience award — a change from the previous report, when Grameenphone shared first place with Banglalink in both categories. Grameenphone wins Video Experience with a score of 56.1 points on a 100-point scale and a lead of 2.9 points over Robi, which places second. For Live Video Experience, Grameenphone’s score of 41.1 points is also 2.9 points above second-placed Robi.

Banglalink joins Grameenphone on the winners’ podium for Games Experience

Banglalink moves into joint first place for Games Experience, sharing the award with the previous outright winner, Grameenphone. The pair win the award with statistically level scores of 54-54.1 points on a 100-point scale, and a lead of around 1.7 points over Robi. All four Bangladeshi operators have seen increases in their scores between reports, ranging from 3.2 points on Grameenphone to 6.8 points on Robi.

Grameenphone is the first Bangladeshi operator to win Coverage Experience

Grameenphone is the first Bangladeshi operator to take home Opensignal’s new Coverage Experience award — stepping onto the winners’ podium with a score of 8.4 points on a 10-point scale, 1.4 points ahead of second-placed Robi. Banglalink finishes third with a score of 5.2 points, well above last-placed TeleTalk’s 1.4 points. Coverage Experience measures the extent of mobile networks in the places people live, work and travel. It represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.

Banglalink now shares the Consistent Quality award with Grameenphone

Grameenphone catches up with Banglalink, and they both share the top spot for Consistent Quality, jointly winning with statistically similar scores of 44.1-44.2% — around 9.8 percentage points more than the next closest competitor, Robi. TeleTalk is a distant fourth with just 7.7%. Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices.

Grameenphone races ahead for Upload Speed Experience

In the previous report, Grameenphone was locked in fierce competition with Banglalink for Upload Speed Experience — the pair shared the award due to statistically tied scores. This time around, Grameenphone enjoys the win all to itself, 0.5Mbps ahead of runner-up Robi. The shift in rankings can be attributed to our Robi, Grameenphone and TeleTalk users observing increases in their average upload speeds, with gains of 0.7Mbps, 0.4Mbps and 0.2Mbps, respectively, while Banglalink's score has declined by 0.9Mbps.

Banglalink stays on top for Download Speed Experience

Our Bangladeshi users once again have the fastest overall average download speeds on Banglalink’s network, meaning Banglalink wins Download Speed Experience outright. However, the lead between Banglalink and second-placed Grameenphone has shrunk between reports due to Grameenphone’s boost in score of 3.9Mbps (25.7%), while Banglalink’s score did not change a significant amount.

Mobile Experience Awards

February 2024, Bangladesh Report
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Market Overview

Grameenphone continues to top the leaderboards for mobile network experience in Bangladesh. The operator wins all but one award (eight out of a possible nine) either jointly or outright. Grameenphone notably wins both video streaming awards outright — Video Experience and Live Video Experience — and also picks up the new Coverage Experience award.

Banglalink has the next largest haul, at four total wins. It keeps hold of its outright win for Download Speed Experience and catches up with Grameenphone for Games Experience — although, it also now shares the gold for Consistent Quality with Grameenphone. Robi only manages a single accolade, once again sharing the 4G Availability award with both Grameenphone and Banglalink. TeleTalk has yet to achieve a first-place finish.

Robi has announced that it is now using the spectrum it acquired in the March 2022 spectrum auction. In this auction, the operator secured a 60MHz block within the 2550-2610MHz band. Robi has stated that to date, the deployed spectrum has been deployed at 50% of sites experiencing substantial data traffic, leading to enhanced data speeds.

In this report, we've analyzed our data gathered over the 90-day period starting on October 01, 2023, and ending on December 29, 2023, to see how Bangladesh’s four national operators — Banglalink, Grameenphone, Robi and TeleTalk — stack up.

Overall Experience
Coverage
Consistency
Video Experience
Live Video Experience
Games Experience
Download Speed Experience
Upload Speed Experience
Overall
4G
3G
Video Experience
in 0-100 points
Banglalink
51.2
Grameenphone
56.1
Robi
53.3
TeleTalk
41.7
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Video Experience
in 0-100 points
Banglalink
55.1
Grameenphone
59.7
Robi
57.4
TeleTalk
47.4
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Video Experience
in 0-100 points
Banglalink
43.2
Grameenphone
46.4
Robi
44.8
TeleTalk
41.1
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Live Video Experience
in 0-100 points
Banglalink
35.5
Grameenphone
41.1
Robi
38.2
TeleTalk
25.5
011.52334.546
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Live Video Experience
in 0-100 points
Banglalink
39.9
Grameenphone
45.9
Robi
43.1
TeleTalk
32.4
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Live Video Experience
in 0-100 points
Banglalink
23.4
Grameenphone
25.1
Robi
25.2
TeleTalk
21.2
07.51522.530
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Games Experience
in 0-100 points
Banglalink
54.1
Grameenphone
54.0
Robi
52.4
TeleTalk
39.5
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Games Experience
in 0-100 points
Banglalink
59.2
Grameenphone
58.7
Robi
56.8
TeleTalk
45.3
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Games Experience
in 0-100 points
Banglalink
37.8
Grameenphone
36.8
Robi
36.6
TeleTalk
35.5
010203040
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Download Speed Experience
in Mbps
Banglalink
20.9
Grameenphone
19.1
Robi
17.1
TeleTalk
5.2
06.51319.526
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Download Speed
in Mbps
Banglalink
24.1
Grameenphone
21.7
Robi
19.6
TeleTalk
6.3
06.51319.526
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Download Speed
in Mbps
Banglalink
11.3
Grameenphone
10.2
Robi
10.3
TeleTalk
5.1
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Upload Speed Experience
in Mbps
Banglalink
5.2
Grameenphone
6.7
Robi
6.2
TeleTalk
1.8
02468
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Upload Speed
in Mbps
Banglalink
6.0
Grameenphone
7.6
Robi
7.1
TeleTalk
2.5
02468
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Upload Speed
in Mbps
Banglalink
2.6
Grameenphone
3.5
Robi
3.6
TeleTalk
1.3
01234
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

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Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Coverage Experience
Availability
4G Availability
Coverage Experience
in 0-10 points
Banglalink
5.2
Grameenphone
8.4
Robi
7.0
TeleTalk
1.4
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Availability
% of time
Banglalink
92.4
Grameenphone
94.0
Robi
90.3
TeleTalk
88.3
024487296
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Availability
% of time
Banglalink
85.6
Grameenphone
86.0
Robi
86.5
TeleTalk
66.9
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.

Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.

Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.

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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

4G Availability shows the proportion of time Opensignal users with a 4G device and a 4G subscription — but have never connected to 5G — had a 4G connection.

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Consistent Quality
Consistent Quality
% of tests
Banglalink
44.1
Grameenphone
44.2
Robi
34.3
TeleTalk
7.7
011.52334.546
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.

We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.

To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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