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Bangladesh

Mobile Network Experience Report
July 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Ian Fogg, VP Analysis Data Collection Period: Apr 01 - Jun 29, 2023

Bangladesh

Mobile Network Experience Report
July 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Ian Fogg, VP Analysis

Data Collection Period: Apr 01 - Jun 29, 2023

Key Findings

The most consistent experience is with Banglalink

Banglalink's Consistent Quality score of 47.5% means the operator wins the award outright. Grameenphone is second with 39.2% and Robi is third with 31.6%. This means Banglalink users are best placed to experience more demanding common applications.

Grameenphone takes the Games Experience award

With a score of 50.8 points on a 100-point scale, Grameenphone overtakes previous winner Banglalink (49.0) to win the award. Games Experience quantifies the real-time multiplayer gaming experience on mobile networks. Robi is third with a score of 45.6, followed by TeleTalk with a score of 36.1.

With a much higher score, Banglalink holds onto the Download Speed Experience award

Banglalink users see average download speeds of 20.7Mbps now, up from 15.3Mbps in the last report. Opensignal users connecting with the other operators also saw higher speeds this time, but the increases were much smaller and so Banglalink extends its speed lead. Second placed Grameenphone sees users' speeds increase from 14.1Mbps to 15.2Mbps, Robi from 9.1Mbps to 12.5Mbps and Teletalk from 4.8Mbps to 5Mbps now.

Banglalink catches Grameenphone to jointly win Upload Speed Experience

In the last report, Grameenphone won this award outright, but now its score statistically ties with Banglalink's and so the operators share the award. Robi is close behind the winners' 6.1-6.3Mbps with 5.4Mbps, but Teletalk users' upload speeds are much slower with 1.6Mbps.

Two operators share the new Live Video Experience award

Grameenphone and Banglalink jointly win the award with statistically tied scores. This new Opensignal category quantifies the experience of watching live video events such as sports matches or music concerts on mobile networks.

Mobile Experience Awards

July 2023, Bangladesh Report
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Market Overview

The Bangladesh mobile network experience awards are again dominated by Grameenphone and Banglalink. However, there are changes in a number of the categories in which each operator came out on top this time. Robi comes away with one joint win for 4G Availability. TeleTalk misses out entirely, failing to win or jointly win any mobile network experience award.

In the absence of 5G network technology, the quality of the 4G experience drives mobile experience success. The fourth generation of mobile network technology is considerably more advanced than 3G and enables faster speeds, high quality video streaming, more consistency and a more responsive experience. The more time users are able to spend connected to 4G, over the older 3G technology, the better the overall mobile experience.

Overall Experience
Coverage
Consistency
Video Experience
Live Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Overall
4G
3G
Video Experience
in 0-100 points
Banglalink
53.5
Grameenphone
52.2
Robi
49.2
TeleTalk
40.1
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Video Experience
in 0-100 points
Banglalink
57.3
Grameenphone
55.5
Robi
53.0
TeleTalk
45.1
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Video Experience
in 0-100 points
Banglalink
45.1
Grameenphone
43.9
Robi
40.7
TeleTalk
41.0
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Live Video Experience
in 0-100 points
Banglalink
46.8
Grameenphone
46.4
Robi
42.5
TeleTalk
34.5
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Live Video Experience
in 0-100 points
Banglalink
49.4
Grameenphone
48.7
Robi
45.1
TeleTalk
37.8
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Live Video Experience
in 0-100 points
Banglalink
41.1
Grameenphone
41.3
Robi
36.8
TeleTalk
35.0
011.52334.546
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Games Experience
in 0-100 points
Banglalink
49.0
Grameenphone
50.8
Robi
45.6
TeleTalk
36.1
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Games Experience
in 0-100 points
Banglalink
53.3
Grameenphone
55.2
Robi
49.1
TeleTalk
41.3
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Games Experience
in 0-100 points
Banglalink
36.7
Grameenphone
36.6
Robi
35.4
TeleTalk
35.0
010203040
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Voice App Experience
in 0-100 points
Banglalink
73.4
Grameenphone
74.7
Robi
71.6
TeleTalk
66.4
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Voice App Experience
in 0-100 points
Banglalink
76.6
Grameenphone
77.5
Robi
74.9
TeleTalk
71.7
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Voice App Experience
in 0-100 points
Banglalink
69.4
Grameenphone
70.2
Robi
66.4
TeleTalk
69.1
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Download Speed Experience
in Mbps
Banglalink
20.7
Grameenphone
15.2
Robi
12.5
TeleTalk
5.0
06.51319.526
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Download Speed
in Mbps
Banglalink
23.9
Grameenphone
17.3
Robi
14.3
TeleTalk
6.1
06.51319.526
The brackets represent confidence intervals.
Read why confidence intervals are important.
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3G Download Speed
in Mbps
Banglalink
11.6
Grameenphone
9.1
Robi
7.8
TeleTalk
5.1
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
4G
3G
Upload Speed Experience
in Mbps
Banglalink
6.1
Grameenphone
6.3
Robi
5.4
TeleTalk
1.6
02468
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Upload Speed
in Mbps
Banglalink
7.2
Grameenphone
7.2
Robi
6.3
TeleTalk
2.2
02468
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Upload Speed
in Mbps
Banglalink
3.0
Grameenphone
3.6
Robi
3.2
TeleTalk
1.3
01234
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

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Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Availability
4G Availability
Availability
% of time
Banglalink
93.3
Grameenphone
94.3
Robi
91.6
TeleTalk
88.3
024487296
The brackets represent confidence intervals.
Read why confidence intervals are important.
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4G Availability
% of time
Banglalink
85.3
Grameenphone
85.1
Robi
85.7
TeleTalk
69.6
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

4G Availability shows the proportion of time Opensignal users with a 4G device and a 4G subscription — but have never connected to 5G — had a 4G connection.

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Consistent Quality
Consistent Quality
% of tests
Banglalink
47.5
Grameenphone
39.2
Robi
31.6
TeleTalk
9.2
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.

We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.

To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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