Mobile Network Experience Report Greece January 2022

Greece

Mobile Network Experience Report
January 2022

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key Findings

Cosmote is now the outright winner of the Voice App Experience award

After sharing the Voice App Experience award in our last report, Cosmote has successfully broken the statistical tie with Wind, winning the award outright. In a close-run race, Cosmote's score of 81.3 points (out of 100) was slightly ahead of its rivals — 0.9 to 1.1 points above Vodafone and Wind's scores. As a result, all three national operators achieved a Good Voice App Experience rating (80-87), which means many users were satisfied but some experienced minor call quality impairments.

Cosmote maintains its speed dominance in Greece as the average mobile download and upload speeds in Greece continue to rise

Across all three networks our users saw notable improvements in Download Speed Experience since the last report, but those seen by our Vodafone and Wind users weren't enough to bridge the imposing gap with Cosmote. Our Cosmote users saw the greatest improvement in absolute terms of 4.8 Mbps with a Download Speed Experience score just short of the 45 Mbps mark. This was at least 18.6 Mbps faster than Wind and Vodafone's statistically tied scores that surpassed the 25 Mbps mark with an improvement of 3.2 Mbps and 2.1 Mbps, respectively. Cosmote also wins the Upload Speed Experience award with a sizable lead over its competitors. The average upload speed seen by our Cosmote users clocked at 12.4 Mbps — 2.5 Mbps and 4 Mbps ahead of Vodafone and Wind, respectively.

Cosmote holds on to the 4G Availability and 4G Coverage Experience awards

Cosmote once again claims the 4G Availability award, as our users on its network continue to spend the highest proportion of time with a 4G or better connection — 89.8%. Meanwhile, Vodafone was close behind at 88.3%, followed by Wind's score of 84.8%. Cosmote also wins the 4G Coverage Experience award with a score of 9.1 points (on a scale of 0-10) against Vodafone and Wind's scores of 8.4 and 8.1 points, respectively. 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Cosmote achieves a third consecutive win in Games Experience

Cosmote has been the outright winner of Opensignal's Games Experience award in Greece since our first report in January 2021 and continues to lead, this time with a score of 71.4 points (on a 100-point scale) — an improvement of 5.8 points since the last report. Our users on Vodafone and Wind’s networks also reported notable improvements of six points and 4.2 points, respectively. However, their Games Experience scores lag significantly behind those of Cosmote users and are below 65 points. As a result, Cosmote remains the only operator to place in the Fair category (65<75). Opensignal's Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator's network. It represents the experience of popular genres of mobile games such as battle royale games, examples of which include PUBG mobile or Garena FreeFire and MOBA (multiplayer online battle arena) titles like Arena of Valor.

Cosmote wins the Video Experience award

In the previous report, Wind was the sole winner of the Video Experience award. However, this time Cosmote moved ahead of Wind to successfully win the Video Experience award outright, with a score of 73.3 points (on a 100-point scale). Meanwhile, Wind and Vodafone trailed behind with 71.9 and 69.7 points, respectively. Opensignal's Video Experience directly assesses video streams from end-user devices. It uses an International Telecommunication Union (ITU)-based approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world's largest video content providers.

Introduction

Cosmote has become entrenched as the operator to beat when it comes to the mobile network experience of smartphone users in Greece. In this report, Cosmote wins all seven awards outright, improving on the already dominant position seen last time. This time, Cosmote added Video Experience to its list of wins after snatching it away from Wind and broke out of the statistical tie it was in with Wind for Voice App Experience. That's not to say the other operators aren't improving — Vodafone users reported the greatest improvement in Games Experience and Voice App Experience, while those on Wind saw improvements in Download Speed Experience and Upload Speed Experience. Cosmote however, has managed to either stay ahead of its competitors or outpace them in every measure of mobile network experience in our report.

Following Cosmote's announcement in April 2021, Vodafone and Wind have also announced plans to repurpose old 3G spectrum for their 4G and 5G networks, thus increasing capacity and improving the overall experience of mobile users. Currently, mobile operators in Greece are expanding their 5G footprint. Therefore, to examine Greece's 5G experience in detail, Opensignal has analyzed the experience of users when connecting with 5G technology in a separate 5G Experience report.

In this report, we've analyzed the mobile network experience using all three Greek national operators — Cosmote, Vodafone and Wind — over a period of 90 days, beginning October 1 and ending December 29, 2021, to see how they fared. We include the overall experience for all smartphone users, but we also publish supporting metrics for 5G users' experience. The difference is that these 5G users results reflect the overall experience across all mobile technologies — 3G, 4G and 5G — of 5G users alone, while the overall results are the average scores across all smartphone users, whether or not they have 5G.

Opensignal Awards Table

Mobile Experience Awards, Greece
January 2022, Greece Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
January 2022, Greece
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Cosmote
73.3
Vodafone
69.7
Wind
71.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Cosmote
73.3
Vodafone
69.7
Wind
71.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
Video Experience – 5G Users
77.2 (± 1.14) 75.7 (± 1.49) 77.1 (± 1.99)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2022 | © Opensignal Limited
Video Experience – 5G Users in 0-100 points
77 (± 1.14)
76 (± 1.49)
77 (± 1.99)
Mobile Network Experience Report | January 2022 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Cosmote
71.4
Vodafone
64.4
Wind
63.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
Games Experience – 5G Users
72.3 (± 1.44) 71.4 (± 2.01) 73.6 (± 2.83)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2022 | © Opensignal Limited
Games Experience – 5G Users in 0-100 points
72 (± 1.44)
71 (± 2.01)
74 (± 2.83)
Mobile Network Experience Report | January 2022 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Cosmote
81.3
Vodafone
80.3
Wind
80.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
Voice App Experience – 5G Users
80.4 (± 0.64) 82.2 (± 0.71) 82.6 (± 0.95)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2022 | © Opensignal Limited
Voice App Experience – 5G Users in 0-100 points
80 (± 0.64)
82 (± 0.71)
83 (± 0.95)
Mobile Network Experience Report | January 2022 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Cosmote
44.9
Vodafone
25.8
Wind
26.4
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
Download Speed Experience – 5G Users
144.6 (± 6.37) 76.6 (± 6.84) 106.4 (± 18.25)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2022 | © Opensignal Limited
Download Speed Experience – 5G Users in Mbps
145 (± 6.37)
77 (± 6.84)
106 (± 18.25)
Mobile Network Experience Report | January 2022 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Cosmote
12.4
Vodafone
9.8
Wind
8.4
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
Upload Speed Experience – 5G Users
23.3 (± 1.13) 20.1 (± 1.32) 20.0 (± 1.65)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2022 | © Opensignal Limited
Upload Speed Experience – 5G Users in Mbps
23 (± 1.13)
20 (± 1.32)
20 (± 1.65)
Mobile Network Experience Report | January 2022 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Cosmote
89.8
Vodafone
88.3
Wind
84.8
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Cosmote
9.1
Vodafone
8.4
Wind
8.1
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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