Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.
After sharing the Voice App Experience award in our last report, Cosmote has successfully broken the statistical tie with Wind, winning the award outright. In a close-run race, Cosmote's score of 81.3 points (out of 100) was slightly ahead of its rivals — 0.9 to 1.1 points above Vodafone and Wind's scores. As a result, all three national operators achieved a Good Voice App Experience rating (80-87), which means many users were satisfied but some experienced minor call quality impairments.
Across all three networks our users saw notable improvements in Download Speed Experience since the last report, but those seen by our Vodafone and Wind users weren't enough to bridge the imposing gap with Cosmote. Our Cosmote users saw the greatest improvement in absolute terms of 4.8 Mbps with a Download Speed Experience score just short of the 45 Mbps mark. This was at least 18.6 Mbps faster than Wind and Vodafone's statistically tied scores that surpassed the 25 Mbps mark with an improvement of 3.2 Mbps and 2.1 Mbps, respectively. Cosmote also wins the Upload Speed Experience award with a sizable lead over its competitors. The average upload speed seen by our Cosmote users clocked at 12.4 Mbps — 2.5 Mbps and 4 Mbps ahead of Vodafone and Wind, respectively.
Cosmote once again claims the 4G Availability award, as our users on its network continue to spend the highest proportion of time with a 4G or better connection — 89.8%. Meanwhile, Vodafone was close behind at 88.3%, followed by Wind's score of 84.8%. Cosmote also wins the 4G Coverage Experience award with a score of 9.1 points (on a scale of 0-10) against Vodafone and Wind's scores of 8.4 and 8.1 points, respectively. 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
Cosmote has been the outright winner of Opensignal's Games Experience award in Greece since our first report in January 2021 and continues to lead, this time with a score of 71.4 points (on a 100-point scale) — an improvement of 5.8 points since the last report. Our users on Vodafone and Wind’s networks also reported notable improvements of six points and 4.2 points, respectively. However, their Games Experience scores lag significantly behind those of Cosmote users and are below 65 points. As a result, Cosmote remains the only operator to place in the Fair category (65<75). Opensignal's Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator's network. It represents the experience of popular genres of mobile games such as battle royale games, examples of which include PUBG mobile or Garena FreeFire and MOBA (multiplayer online battle arena) titles like Arena of Valor.
In the previous report, Wind was the sole winner of the Video Experience award. However, this time Cosmote moved ahead of Wind to successfully win the Video Experience award outright, with a score of 73.3 points (on a 100-point scale). Meanwhile, Wind and Vodafone trailed behind with 71.9 and 69.7 points, respectively. Opensignal's Video Experience directly assesses video streams from end-user devices. It uses an International Telecommunication Union (ITU)-based approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world's largest video content providers.
Cosmote has become entrenched as the operator to beat when it comes to the mobile network experience of smartphone users in Greece. In this report, Cosmote wins all seven awards outright, improving on the already dominant position seen last time. This time, Cosmote added Video Experience to its list of wins after snatching it away from Wind and broke out of the statistical tie it was in with Wind for Voice App Experience. That's not to say the other operators aren't improving — Vodafone users reported the greatest improvement in Games Experience and Voice App Experience, while those on Wind saw improvements in Download Speed Experience and Upload Speed Experience. Cosmote however, has managed to either stay ahead of its competitors or outpace them in every measure of mobile network experience in our report.
Following Cosmote's announcement in April 2021, Vodafone and Wind have also announced plans to repurpose old 3G spectrum for their 4G and 5G networks, thus increasing capacity and improving the overall experience of mobile users. Currently, mobile operators in Greece are expanding their 5G footprint. Therefore, to examine Greece's 5G experience in detail, Opensignal has analyzed the experience of users when connecting with 5G technology in a separate 5G Experience report.
In this report, we've analyzed the mobile network experience using all three Greek national operators — Cosmote, Vodafone and Wind — over a period of 90 days, beginning October 1 and ending December 29, 2021, to see how they fared. We include the overall experience for all smartphone users, but we also publish supporting metrics for 5G users' experience. The difference is that these 5G users results reflect the overall experience across all mobile technologies — 3G, 4G and 5G — of 5G users alone, while the overall results are the average scores across all smartphone users, whether or not they have 5G.
| Mobile Experience Awards Greece | |||
|---|---|---|---|
January 2022,
Greece Report
|
C
Cosmote
|
V
Vodafone
|
W
Wind
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
January 2022,
Greece
|
|---|---|
|
Video Experience
|
C
Cosmote
|
|
Games Experience
|
C
Cosmote
|
|
Voice App Experience
|
C
Cosmote
|
|
Download Speed Experience
|
C
Cosmote
|
|
Upload Speed Experience
|
C
Cosmote
|
|
4G Availability
|
C
Cosmote
|
|
4G Coverage Experience
|
C
Cosmote
|
|
Video Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in 0-100 points | |||
|
Video Experience – 5G Users
| 77.2 (± 1.14) | 75.7 (± 1.49) | 77.1 (± 1.99) |
| Video Experience – 5G Users | in 0-100 points |
|
C
Cosmote
|
77 (± 1.14) |
|
V
Vodafone
|
76 (± 1.49) |
|
W
Wind
|
77 (± 1.99) |
|
Games Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in 0-100 points | |||
|
Games Experience – 5G Users
| 72.3 (± 1.44) | 71.4 (± 2.01) | 73.6 (± 2.83) |
| Games Experience – 5G Users | in 0-100 points |
|
C
Cosmote
|
72 (± 1.44) |
|
V
Vodafone
|
71 (± 2.01) |
|
W
Wind
|
74 (± 2.83) |
|
Voice App Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in 0-100 points | |||
|
Voice App Experience – 5G Users
| 80.4 (± 0.64) | 82.2 (± 0.71) | 82.6 (± 0.95) |
| Voice App Experience – 5G Users | in 0-100 points |
|
C
Cosmote
|
80 (± 0.64) |
|
V
Vodafone
|
82 (± 0.71) |
|
W
Wind
|
83 (± 0.95) |
|
Download Speed Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in Mbps | |||
|
Download Speed Experience – 5G Users
| 144.6 (± 6.37) | 76.6 (± 6.84) | 106.4 (± 18.25) |
| Download Speed Experience – 5G Users | in Mbps |
|
C
Cosmote
|
145 (± 6.37) |
|
V
Vodafone
|
77 (± 6.84) |
|
W
Wind
|
106 (± 18.25) |
|
Upload Speed Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in Mbps | |||
|
Upload Speed Experience – 5G Users
| 23.3 (± 1.13) | 20.1 (± 1.32) | 20.0 (± 1.65) |
| Upload Speed Experience – 5G Users | in Mbps |
|
C
Cosmote
|
23 (± 1.13) |
|
V
Vodafone
|
20 (± 1.32) |
|
W
Wind
|
20 (± 1.65) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
Get in touch for more information on our analytics solutions and industry reports.
Opensignal Limited retains ownership of this report including all intellectual property rights, data, content, graphs & analysis. Reports produced by Opensignal Limited may not be quoted, reproduced, distributed, published for any commercial purpose (including use in advertisements or other promotional content) without prior written consent. Journalists are encouraged to quote information included in Opensignal reports provided they include clear source attribution. For more information, contact [email protected].
