Mobile Network Experience Report Greece July 2021

Greece

Mobile Network Experience Report
July 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Wind is the new winner of Opensignal’s Video Experience award

In our previous report, Cosmote was the outright winner of the Video Experience award by a margin of two points. But this time, Wind has seized the top spot with a score of 74.4 points (out of 100). This change occurred due to a 3.2 points increase in Wind’s score since our previous report compared to Cosmote’s score of 73.2 which is statistically unchanged. As a result, Wind now commands a lead of 1.2 points over the ex-winner Cosmote. Meanwhile, the gap between Cosmote and Vodafone has shrunk by more than half — from 3.3 points in the last report to 1.6 points this time

Cosmote keeps hold of our Games Experience award

Looking at multiplayer mobile gaming, Cosmote once again wins Opensignal's Games Experience award. Cosmote's score of 65.6 points (out of 100).is 6.3-7.3 points higher than Wind or Vodafone's scores. With these results, Greek operators retain their previous categories — Cosmote rated Fair (65-75), while Wind and Vodafone — Poor (40-65). Opensignal's Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator's network. It represents the experience of popular genres of mobile games such as battle royale games, examples of which include PUBG mobile or Garena FreeFire and MOBA (multiplayer online battle arena) titles like Arena of Valor.

Upload Speed Experience improves across the board, Vodafone users see the greatest improvement

Our Cosmote users observed the fastest overall upload speeds of 11 Mbps — an increase of 1.1 Mbps since our last report. However, Vodafone is hard on its heels – the operator's score (9.1 Mbps) is 1.8 Mbps lower than that of Cosmote – down from the lead of 2.1 Mbps that Cosmote commanded in our last report. This change resulted from an improvement of 1.3 Mbps (16.5%) reported by our Vodafone users. Meanwhile, Wind's score grew by 0.8 Mbps to 7.3 Mbps.

Cosmote increases its lead on Download Speed Experience

Cosmote has retained its outright win in Download Speed Experience. The average download speeds observed by our Cosmote users racked up to an impressive 40.1 Mbps — up by 9 Mbps (28.9%), compared to the last report. Meanwhile, our Vodafone and Wind users also reported improvements of 3.5 Mbps (17.5%) and 4.4 Mbps (23.4%), respectively, with scores averaging just above 23 Mbps. As a result, Cosmote's score was at least 16.4 Mbps higher than its rivals, up from the 11 Mbps seen previously.

Cosmote has a tight grip on 4G Availability and 4G Coverage Experience awards

Cosmote maintained its outright win in 4G Availability with a score of 91%, which is 2.1 percentage points ahead of second-placed Vodafone (89%) and 5.6 percentage points greater than Wind’s (85.5%). This has resulted from a 0.7 percentage point increase observed by our Cosmote users, compared to slight declines of 0.2-0.3 percentage points seen by our Vodafone and Wind users. Opensignal's 4G Availability scores show that our users in Greece were able to connect to 4G services on average between 85.5% and 91%, depending on their choice of mobile operator. Cosmote is also the winner of the 4G Coverage Experience award with a score of 9.1 on a scale of 1-10. All three operators' scores increased by 0.1 points since the last report. 4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator's network relative to locations visited by users of all network operators.

Cosmote and Wind are joint winners in Voice App Experience

Cosmote and Wind continue to remain statistically tied for Opensignal's Voice App Experience award, which assesses the perceived quality of voice calls on communication apps such as WhatsApp, Skype or Facebook Messenger. Since our last report, all three operators' scores dipped between 1.1 and 1.4 points, which places Cosmote and Wind in the Acceptable category (74-80 out of 100) — down from Good — along with Vodafone. An Acceptable rating means some users were satisfied with the quality of the call and were generally able to comprehend without repetition, while some may have suffered from perceptible call quality impairments such as clicking sounds or distortion.

Introduction

Our second look at the Greek mobile network experience shows that Cosmote remains the dominant operator in terms of users' experience with the largest share of awards. Since our last report, Cosmote has maintained its strength in Download Speed Experience, Upload Speed Experience, 4G Availability, and 4G Coverage Experience, with improved scores in each category, and defended its lead in Games Experience. However, the operator remains in a statistical tie with Wind for Voice App Experience. Also, Wind beat Cosmote to win the Video Experience award outright with a 3.2 points increase in its Video Experience score since the last report.

In this report, we've analyzed the mobile network experience of Greece's three national operators — Cosmote, Vodafone and Wind— in the 90 day period starting April 1, 2021, and ending June 29, 2021 to see how they measure up. As all three operators have launched 5G services since the multi-band spectrum auction in December 2020, we have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric.

Wind and Vodafone reportedly switched on 5G initially in Athens and Thessaloniki. Wind aims to exceed 60% 5G coverage by the end of 2023, while Vodafone expects to cover 40% of the Greek population by March 2022. Meanwhile, Cosmote claims to have rolled out 5G in 29 cities and islands and aims to cover 60% of the population by the end of 2021. In addition, Cosmote plans to gradually shut down its 3G network from September 2021.

Expanding 5G coverage may be a key area of focus for Greek operators at the moment, but 4G continues to play a vital role because that's the network that users spend most of their time connected to. Also, strong 4G networks will pave the road for a smoother transition to next-generation 5G networks.

Opensignal Awards Table

Mobile Experience Awards, Greece
July 2021, Greece Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
July 2021, Greece
Video Experience
Games Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
July 2021, Greece
Voice App Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Cosmote
73.2
Vodafone
71.5
Wind
74.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Cosmote
73.2
Vodafone
71.5
Wind
74.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
74.0 (± 0.64) 72.5 (± 0.81) 75.5 (± 0.90)
3G Video Experience
62.9 (± 3.60) 61.6 (± 3.52) 68.1 (± 3.94)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
74 (± 0.64)
72 (± 0.81)
75 (± 0.90)
3G Video Experience in 0-100 points
63 (± 3.60)
62 (± 3.52)
68 (± 3.94)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Cosmote
65.6
Vodafone
58.4
Wind
59.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
67.2 (± 1.12) 60.8 (± 1.54) 62.8 (± 1.99)
3G Games Experience
46.4 (± 4.73) 39.1 (± 2.44) 41.9 (± 3.44)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
67 (± 1.12)
61 (± 1.54)
63 (± 1.99)
3G Games Experience in 0-100 points
46 (± 4.73)
39 (± 2.44)
42 (± 3.44)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Cosmote
79.6
Vodafone
78.4
Wind
79.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
79.9 (± 0.52) 78.9 (± 0.66) 80.1 (± 0.70)
3G Voice App Experience
74.9 (± 2.13) 73.6 (± 1.81) 76.1 (± 1.94)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
80 (± 0.52)
79 (± 0.66)
80 (± 0.70)
3G Voice App Experience in 0-100 points
75 (± 2.13)
74 (± 1.81)
76 (± 1.94)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Cosmote
40.1
Vodafone
23.7
Wind
23.2
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
42.2 (± 0.98) 25.0 (± 0.71) 24.9 (± 0.97)
3G Download Speed
10.0 (± 1.46) 9.9 (± 0.86) 12.5 (± 1.19)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Download Speed in Mbps
42 (± 0.98)
25 (± 0.71)
25 (± 0.97)
3G Download Speed in Mbps
10 (± 1.46)
10 (± 0.86)
13 (± 1.19)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Cosmote
11.0
Vodafone
9.1
Wind
7.3
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
11.5 (± 0.34) 9.8 (± 0.37) 8.0 (± 0.36)
3G Upload Speed
2.9 (± 0.37) 1.9 (± 0.22) 3.2 (± 0.43)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
4G Upload Speed in Mbps
12 (± 0.34)
10 (± 0.37)
8 (± 0.36)
3G Upload Speed in Mbps
3 (± 0.37)
2 (± 0.22)
3 (± 0.43)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Cosmote
91.0
Vodafone
89.0
Wind
85.5
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Cosmote
9.1
Vodafone
8.3
Wind
8.0
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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