Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.
In our previous report, Cosmote was the outright winner of the Video Experience award by a margin of two points. But this time, Wind has seized the top spot with a score of 74.4 points (out of 100). This change occurred due to a 3.2 points increase in Wind’s score since our previous report compared to Cosmote’s score of 73.2 which is statistically unchanged. As a result, Wind now commands a lead of 1.2 points over the ex-winner Cosmote. Meanwhile, the gap between Cosmote and Vodafone has shrunk by more than half — from 3.3 points in the last report to 1.6 points this time
Looking at multiplayer mobile gaming, Cosmote once again wins Opensignal's Games Experience award. Cosmote's score of 65.6 points (out of 100).is 6.3-7.3 points higher than Wind or Vodafone's scores. With these results, Greek operators retain their previous categories — Cosmote rated Fair (65-75), while Wind and Vodafone — Poor (40-65). Opensignal's Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator's network. It represents the experience of popular genres of mobile games such as battle royale games, examples of which include PUBG mobile or Garena FreeFire and MOBA (multiplayer online battle arena) titles like Arena of Valor.
Our Cosmote users observed the fastest overall upload speeds of 11 Mbps — an increase of 1.1 Mbps since our last report. However, Vodafone is hard on its heels – the operator's score (9.1 Mbps) is 1.8 Mbps lower than that of Cosmote – down from the lead of 2.1 Mbps that Cosmote commanded in our last report. This change resulted from an improvement of 1.3 Mbps (16.5%) reported by our Vodafone users. Meanwhile, Wind's score grew by 0.8 Mbps to 7.3 Mbps.
Cosmote has retained its outright win in Download Speed Experience. The average download speeds observed by our Cosmote users racked up to an impressive 40.1 Mbps — up by 9 Mbps (28.9%), compared to the last report. Meanwhile, our Vodafone and Wind users also reported improvements of 3.5 Mbps (17.5%) and 4.4 Mbps (23.4%), respectively, with scores averaging just above 23 Mbps. As a result, Cosmote's score was at least 16.4 Mbps higher than its rivals, up from the 11 Mbps seen previously.
Cosmote maintained its outright win in 4G Availability with a score of 91%, which is 2.1 percentage points ahead of second-placed Vodafone (89%) and 5.6 percentage points greater than Wind’s (85.5%). This has resulted from a 0.7 percentage point increase observed by our Cosmote users, compared to slight declines of 0.2-0.3 percentage points seen by our Vodafone and Wind users. Opensignal's 4G Availability scores show that our users in Greece were able to connect to 4G services on average between 85.5% and 91%, depending on their choice of mobile operator. Cosmote is also the winner of the 4G Coverage Experience award with a score of 9.1 on a scale of 1-10. All three operators' scores increased by 0.1 points since the last report. 4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator's network relative to locations visited by users of all network operators.
Cosmote and Wind continue to remain statistically tied for Opensignal's Voice App Experience award, which assesses the perceived quality of voice calls on communication apps such as WhatsApp, Skype or Facebook Messenger. Since our last report, all three operators' scores dipped between 1.1 and 1.4 points, which places Cosmote and Wind in the Acceptable category (74-80 out of 100) — down from Good — along with Vodafone. An Acceptable rating means some users were satisfied with the quality of the call and were generally able to comprehend without repetition, while some may have suffered from perceptible call quality impairments such as clicking sounds or distortion.
Our second look at the Greek mobile network experience shows that Cosmote remains the dominant operator in terms of users' experience with the largest share of awards. Since our last report, Cosmote has maintained its strength in Download Speed Experience, Upload Speed Experience, 4G Availability, and 4G Coverage Experience, with improved scores in each category, and defended its lead in Games Experience. However, the operator remains in a statistical tie with Wind for Voice App Experience. Also, Wind beat Cosmote to win the Video Experience award outright with a 3.2 points increase in its Video Experience score since the last report.
In this report, we've analyzed the mobile network experience of Greece's three national operators — Cosmote, Vodafone and Wind— in the 90 day period starting April 1, 2021, and ending June 29, 2021 to see how they measure up. As all three operators have launched 5G services since the multi-band spectrum auction in December 2020, we have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric.
Wind and Vodafone reportedly switched on 5G initially in Athens and Thessaloniki. Wind aims to exceed 60% 5G coverage by the end of 2023, while Vodafone expects to cover 40% of the Greek population by March 2022. Meanwhile, Cosmote claims to have rolled out 5G in 29 cities and islands and aims to cover 60% of the population by the end of 2021. In addition, Cosmote plans to gradually shut down its 3G network from September 2021.
Expanding 5G coverage may be a key area of focus for Greek operators at the moment, but 4G continues to play a vital role because that's the network that users spend most of their time connected to. Also, strong 4G networks will pave the road for a smoother transition to next-generation 5G networks.
| Mobile Experience Awards Greece | |||
|---|---|---|---|
July 2021,
Greece Report
|
C
Cosmote
|
V
Vodafone
|
W
Wind
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
July 2021,
Greece
|
|---|---|
|
Video Experience
|
W
Wind
|
|
Games Experience
|
C
Cosmote
|
|
Download Speed Experience
|
C
Cosmote
|
|
Upload Speed Experience
|
C
Cosmote
|
|
4G Availability
|
C
Cosmote
|
|
4G Coverage Experience
|
C
Cosmote
|
|
Mobile Experience Awards Draws
|
July 2021, Greece
|
|---|---|
|
Voice App Experience
|
C
Cosmote
W
Wind
|
|
Video Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 74.0 (± 0.64) | 72.5 (± 0.81) | 75.5 (± 0.90) |
|
3G Video Experience
| 62.9 (± 3.60) | 61.6 (± 3.52) | 68.1 (± 3.94) |
| 4G Video Experience | in 0-100 points |
|
C
Cosmote
|
74 (± 0.64) |
|
V
Vodafone
|
72 (± 0.81) |
|
W
Wind
|
75 (± 0.90) |
| 3G Video Experience | in 0-100 points |
|
C
Cosmote
|
63 (± 3.60) |
|
V
Vodafone
|
62 (± 3.52) |
|
W
Wind
|
68 (± 3.94) |
|
Games Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Games Experience
| 67.2 (± 1.12) | 60.8 (± 1.54) | 62.8 (± 1.99) |
|
3G Games Experience
| 46.4 (± 4.73) | 39.1 (± 2.44) | 41.9 (± 3.44) |
| 4G Games Experience | in 0-100 points |
|
C
Cosmote
|
67 (± 1.12) |
|
V
Vodafone
|
61 (± 1.54) |
|
W
Wind
|
63 (± 1.99) |
| 3G Games Experience | in 0-100 points |
|
C
Cosmote
|
46 (± 4.73) |
|
V
Vodafone
|
39 (± 2.44) |
|
W
Wind
|
42 (± 3.44) |
|
Voice App Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Voice App Experience
| 79.9 (± 0.52) | 78.9 (± 0.66) | 80.1 (± 0.70) |
|
3G Voice App Experience
| 74.9 (± 2.13) | 73.6 (± 1.81) | 76.1 (± 1.94) |
| 4G Voice App Experience | in 0-100 points |
|
C
Cosmote
|
80 (± 0.52) |
|
V
Vodafone
|
79 (± 0.66) |
|
W
Wind
|
80 (± 0.70) |
| 3G Voice App Experience | in 0-100 points |
|
C
Cosmote
|
75 (± 2.13) |
|
V
Vodafone
|
74 (± 1.81) |
|
W
Wind
|
76 (± 1.94) |
|
Download Speed Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 42.2 (± 0.98) | 25.0 (± 0.71) | 24.9 (± 0.97) |
|
3G Download Speed
| 10.0 (± 1.46) | 9.9 (± 0.86) | 12.5 (± 1.19) |
| 4G Download Speed | in Mbps |
|
C
Cosmote
|
42 (± 0.98) |
|
V
Vodafone
|
25 (± 0.71) |
|
W
Wind
|
25 (± 0.97) |
| 3G Download Speed | in Mbps |
|
C
Cosmote
|
10 (± 1.46) |
|
V
Vodafone
|
10 (± 0.86) |
|
W
Wind
|
13 (± 1.19) |
|
Upload Speed Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 11.5 (± 0.34) | 9.8 (± 0.37) | 8.0 (± 0.36) |
|
3G Upload Speed
| 2.9 (± 0.37) | 1.9 (± 0.22) | 3.2 (± 0.43) |
| 4G Upload Speed | in Mbps |
|
C
Cosmote
|
12 (± 0.34) |
|
V
Vodafone
|
10 (± 0.37) |
|
W
Wind
|
8 (± 0.36) |
| 3G Upload Speed | in Mbps |
|
C
Cosmote
|
3 (± 0.37) |
|
V
Vodafone
|
2 (± 0.22) |
|
W
Wind
|
3 (± 0.43) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
Get in touch for more information on our analytics solutions and industry reports.
Opensignal Limited retains ownership of this report including all intellectual property rights, data, content, graphs & analysis. Reports produced by Opensignal Limited may not be quoted, reproduced, distributed, published for any commercial purpose (including use in advertisements or other promotional content) without prior written consent. Journalists are encouraged to quote information included in Opensignal reports provided they include clear source attribution. For more information, contact [email protected].
