Mobile Network Experience Report Greece January 2021

Greece

Mobile Network Experience Report
January 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Cosmote users enjoy the best Video Experience in Greece

Our users on all three operators’ networks — Cosmote, Vodafone and Wind — had a Very Good experience (65-75 on a scale of 0-100) when streaming videos over cellular connections. This means that they generally observed fast loading times and only occasional stalling but the experience might have been somewhat inconsistent across users, video providers and resolutions. While Cosmote beat its second-placed Wind by 2 points to win our Video Experience award, its winning score of 73.2 was just 1.8 points away from earning our highest rating of Excellent (75 and above).

Cosmote wins our Games Experience award

Cosmote won our Games Experience award by a healthy margin. This award assesses the extent to which mobile gamers’ experience is affected by factors such as latency, jitter and packet loss. It beat second-placed Wind by 5.1 points with a score of 67.5 points. While Cosmote garnered a Fair rating, Wind and Vodafone placed in the Poor rating bracket with 62.6 and 59.5 points, respectively. A Fair rating means most users deemed the experience “average”; it also indicates that the gameplay experience was generally controllable, with the majority of users noticing a delay between their actions and the outcomes in the game. And as we move down the ratings, users’ experience becomes less enjoyable, marred with increased delays and lack of controllability in gameplay.

Mobile operators in Greece are closely matched on Voice App Experience

We saw fierce competition for our Voice App Experience award, with no statistical difference between Cosmote and Wind’s scores and just 1.3-1.4 points between them and Vodafone’s. Cosmote and Wind are our joint winners and placed in the Good rating category (80-87 on a 100-point scale), while Vodafone placed in the Acceptable rating category. Our Voice App Experience metric quantifies the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile networks. A Good Voice App Experience rating means that many users were satisfied, although some experienced minor quality impairments such as clicking sounds or distortion.

Cosmote leads on download and upload speeds by an impressive margin

Cosmote comfortably won both our Download and Upload Speed Experience awards. Our users on Cosmote’s network saw average download speeds of 31.1 Mbps, an impressive 11 Mbps (54.3%) above the speeds observed by their Vodafone counterparts and 12.4 Mbps (65.8%) above their Wind counterparts. Likewise, on average, the fastest upload speeds (9.9 Mbps) were also observed by our Cosmote users — 2.1 Mbps and 3.4 Mbps higher than those seen by our Vodafone and Wind users, respectively.

Cosmote wins a close-run race in 4G Availability

Cosmote claimed our 4G Availability award with an impressive score of 90.3%, but Vodafone was close behind at 89.1%, while Wind was last placed with a score of 85.8%. Our 4G Availability metric shows the proportion of time 4G users were connected to a 4G network, and these impressive scores show that 4G networks in Greece are nearing maturity. Cosmote also won our 4G Coverage experience award with a noteworthy score of 9 points (on a 10 point scale).

Introduction

In our first operator-level outlook on Greece, we’ve found that Cosmote is the operator to beat when it comes to mobile network experience, as it has won the lion’s share of our awards. Cosmote swept away six out of our seven awards outright — Video Experience, Games Experience, 4G Availability, 4G Coverage Experience, Download and Upload Speed Experience — and further jointly won the Voice App Experience award with Wind. It was noteworthy that the operator was seemingly unassailable on Download Speed Experience, with our users on its network observing an impressive 31.1 Mbps, on average — a whopping 54.3% to 65.8% faster speeds compared to their peers on Vodafone and Wind. However, the margin of victory was far more modest in 4G Availability and Video Experience on which Vodafone and Wind came close to challenge Cosmote, respectively.

Greece’s 5G journey began in earnest in December 2020 with the auction of 5G-capable bands, and since then all three operators have reportedly launched 5G networks. Opensignal has used real-world data to compare the experience of our users on country’s three key national operators — Cosmote, Vodafone and Wind — for a period of 90 days starting October 1, 2020. And as these operators continue to make strides for a nationwide rollout, this report acts as a benchmark of the country's mobile network experience prior to the widespread deployment of 5G. The existing networks play a key role now and will be an essential foundation for the smooth transition to next-generation 5G networks.

Opensignal Awards Table

Mobile Experience Awards, Greece
January 2021, Greece Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
January 2021, Greece
Video Experience
Games Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Mobile Experience Awards Draws
January 2021, Greece
Voice App Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Cosmote
73.2
Vodafone
69.9
Wind
71.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Cosmote
73.2
Vodafone
69.9
Wind
71.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
74.5 (± 0.41) 70.7 (± 0.61) 72.7 (± 0.71)
3G Video Experience
60.2 (± 3.00) 63.1 (± 2.29) 63.8 (± 2.89)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
75 (± 0.41)
71 (± 0.61)
73 (± 0.71)
3G Video Experience in 0-100 points
60 (± 3.00)
63 (± 2.29)
64 (± 2.89)
Mobile Network Experience Report | January 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Cosmote
67.5
Vodafone
59.5
Wind
62.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
70.2 (± 0.69) 62.2 (± 0.98) 66.4 (± 1.29)
3G Games Experience
42.9 (± 2.78) 39.7 (± 1.56) 44.9 (± 3.76)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
70 (± 0.69)
62 (± 0.98)
66 (± 1.29)
3G Games Experience in 0-100 points
43 (± 2.78)
40 (± 1.56)
45 (± 3.76)
Mobile Network Experience Report | January 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Cosmote
80.8
Vodafone
79.5
Wind
80.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
81.3 (± 0.28) 80.1 (± 0.38) 81.3 (± 0.38)
3G Voice App Experience
75.9 (± 1.40) 74.3 (± 1.44) 78.9 (± 1.34)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
81 (± 0.28)
80 (± 0.38)
81 (± 0.38)
3G Voice App Experience in 0-100 points
76 (± 1.40)
74 (± 1.44)
79 (± 1.34)
Mobile Network Experience Report | January 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Cosmote
31.1
Vodafone
20.2
Wind
18.8
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
33.5 (± 0.57) 21.4 (± 0.46) 20.7 (± 0.54)
3G Download Speed
8.9 (± 0.39) 9.8 (± 0.46) 9.5 (± 0.47)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2021 | © Opensignal Limited
4G Download Speed in Mbps
33 (± 0.57)
21 (± 0.46)
21 (± 0.54)
3G Download Speed in Mbps
9 (± 0.39)
10 (± 0.46)
9 (± 0.47)
Mobile Network Experience Report | January 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Cosmote
9.9
Vodafone
7.8
Wind
6.5
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
10.8 (± 0.25) 8.6 (± 0.24) 7.5 (± 0.24)
3G Upload Speed
1.8 (± 0.11) 1.6 (± 0.11) 1.7 (± 0.10)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2021 | © Opensignal Limited
4G Upload Speed in Mbps
11 (± 0.25)
9 (± 0.24)
8 (± 0.24)
3G Upload Speed in Mbps
2 (± 0.11)
2 (± 0.11)
2 (± 0.10)
Mobile Network Experience Report | January 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Cosmote
90.3
Vodafone
89.1
Wind
85.8
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Cosmote
9.0
Vodafone
8.3
Wind
7.9
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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