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Our users on all three operators’ networks — Cosmote, Vodafone and Wind — had a Very Good experience (65-75 on a scale of 0-100) when streaming videos over cellular connections. This means that they generally observed fast loading times and only occasional stalling but the experience might have been somewhat inconsistent across users, video providers and resolutions. While Cosmote beat its second-placed Wind by 2 points to win our Video Experience award, its winning score of 73.2 was just 1.8 points away from earning our highest rating of Excellent (75 and above).
Cosmote won our Games Experience award by a healthy margin. This award assesses the extent to which mobile gamers’ experience is affected by factors such as latency, jitter and packet loss. It beat second-placed Wind by 5.1 points with a score of 67.5 points. While Cosmote garnered a Fair rating, Wind and Vodafone placed in the Poor rating bracket with 62.6 and 59.5 points, respectively. A Fair rating means most users deemed the experience “average”; it also indicates that the gameplay experience was generally controllable, with the majority of users noticing a delay between their actions and the outcomes in the game. And as we move down the ratings, users’ experience becomes less enjoyable, marred with increased delays and lack of controllability in gameplay.
We saw fierce competition for our Voice App Experience award, with no statistical difference between Cosmote and Wind’s scores and just 1.3-1.4 points between them and Vodafone’s. Cosmote and Wind are our joint winners and placed in the Good rating category (80-87 on a 100-point scale), while Vodafone placed in the Acceptable rating category. Our Voice App Experience metric quantifies the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile networks. A Good Voice App Experience rating means that many users were satisfied, although some experienced minor quality impairments such as clicking sounds or distortion.
Cosmote comfortably won both our Download and Upload Speed Experience awards. Our users on Cosmote’s network saw average download speeds of 31.1 Mbps, an impressive 11 Mbps (54.3%) above the speeds observed by their Vodafone counterparts and 12.4 Mbps (65.8%) above their Wind counterparts. Likewise, on average, the fastest upload speeds (9.9 Mbps) were also observed by our Cosmote users — 2.1 Mbps and 3.4 Mbps higher than those seen by our Vodafone and Wind users, respectively.
Cosmote claimed our 4G Availability award with an impressive score of 90.3%, but Vodafone was close behind at 89.1%, while Wind was last placed with a score of 85.8%. Our 4G Availability metric shows the proportion of time 4G users were connected to a 4G network, and these impressive scores show that 4G networks in Greece are nearing maturity. Cosmote also won our 4G Coverage experience award with a noteworthy score of 9 points (on a 10 point scale).
In our first operator-level outlook on Greece, we’ve found that Cosmote is the operator to beat when it comes to mobile network experience, as it has won the lion’s share of our awards. Cosmote swept away six out of our seven awards outright — Video Experience, Games Experience, 4G Availability, 4G Coverage Experience, Download and Upload Speed Experience — and further jointly won the Voice App Experience award with Wind. It was noteworthy that the operator was seemingly unassailable on Download Speed Experience, with our users on its network observing an impressive 31.1 Mbps, on average — a whopping 54.3% to 65.8% faster speeds compared to their peers on Vodafone and Wind. However, the margin of victory was far more modest in 4G Availability and Video Experience on which Vodafone and Wind came close to challenge Cosmote, respectively.
Greece’s 5G journey began in earnest in December 2020 with the auction of 5G-capable bands, and since then all three operators have reportedly launched 5G networks. Opensignal has used real-world data to compare the experience of our users on country’s three key national operators — Cosmote, Vodafone and Wind — for a period of 90 days starting October 1, 2020. And as these operators continue to make strides for a nationwide rollout, this report acts as a benchmark of the country's mobile network experience prior to the widespread deployment of 5G. The existing networks play a key role now and will be an essential foundation for the smooth transition to next-generation 5G networks.
| Mobile Experience Awards Greece | |||
|---|---|---|---|
January 2021,
Greece Report
|
C
Cosmote
|
V
Vodafone
|
W
Wind
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
January 2021,
Greece
|
|---|---|
|
Video Experience
|
C
Cosmote
|
|
Games Experience
|
C
Cosmote
|
|
Download Speed Experience
|
C
Cosmote
|
|
Upload Speed Experience
|
C
Cosmote
|
|
4G Availability
|
C
Cosmote
|
|
4G Coverage Experience
|
C
Cosmote
|
|
Mobile Experience Awards Draws
|
January 2021, Greece
|
|---|---|
|
Voice App Experience
|
C
Cosmote
W
Wind
|
|
Video Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 74.5 (± 0.41) | 70.7 (± 0.61) | 72.7 (± 0.71) |
|
3G Video Experience
| 60.2 (± 3.00) | 63.1 (± 2.29) | 63.8 (± 2.89) |
| 4G Video Experience | in 0-100 points |
|
C
Cosmote
|
75 (± 0.41) |
|
V
Vodafone
|
71 (± 0.61) |
|
W
Wind
|
73 (± 0.71) |
| 3G Video Experience | in 0-100 points |
|
C
Cosmote
|
60 (± 3.00) |
|
V
Vodafone
|
63 (± 2.29) |
|
W
Wind
|
64 (± 2.89) |
|
Games Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Games Experience
| 70.2 (± 0.69) | 62.2 (± 0.98) | 66.4 (± 1.29) |
|
3G Games Experience
| 42.9 (± 2.78) | 39.7 (± 1.56) | 44.9 (± 3.76) |
| 4G Games Experience | in 0-100 points |
|
C
Cosmote
|
70 (± 0.69) |
|
V
Vodafone
|
62 (± 0.98) |
|
W
Wind
|
66 (± 1.29) |
| 3G Games Experience | in 0-100 points |
|
C
Cosmote
|
43 (± 2.78) |
|
V
Vodafone
|
40 (± 1.56) |
|
W
Wind
|
45 (± 3.76) |
|
Voice App Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Voice App Experience
| 81.3 (± 0.28) | 80.1 (± 0.38) | 81.3 (± 0.38) |
|
3G Voice App Experience
| 75.9 (± 1.40) | 74.3 (± 1.44) | 78.9 (± 1.34) |
| 4G Voice App Experience | in 0-100 points |
|
C
Cosmote
|
81 (± 0.28) |
|
V
Vodafone
|
80 (± 0.38) |
|
W
Wind
|
81 (± 0.38) |
| 3G Voice App Experience | in 0-100 points |
|
C
Cosmote
|
76 (± 1.40) |
|
V
Vodafone
|
74 (± 1.44) |
|
W
Wind
|
79 (± 1.34) |
|
Download Speed Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 33.5 (± 0.57) | 21.4 (± 0.46) | 20.7 (± 0.54) |
|
3G Download Speed
| 8.9 (± 0.39) | 9.8 (± 0.46) | 9.5 (± 0.47) |
| 4G Download Speed | in Mbps |
|
C
Cosmote
|
33 (± 0.57) |
|
V
Vodafone
|
21 (± 0.46) |
|
W
Wind
|
21 (± 0.54) |
| 3G Download Speed | in Mbps |
|
C
Cosmote
|
9 (± 0.39) |
|
V
Vodafone
|
10 (± 0.46) |
|
W
Wind
|
9 (± 0.47) |
|
Upload Speed Experience
Additional Metrics |
C
Cosmote
|
V
Vodafone
|
W
Wind
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 10.8 (± 0.25) | 8.6 (± 0.24) | 7.5 (± 0.24) |
|
3G Upload Speed
| 1.8 (± 0.11) | 1.6 (± 0.11) | 1.7 (± 0.10) |
| 4G Upload Speed | in Mbps |
|
C
Cosmote
|
11 (± 0.25) |
|
V
Vodafone
|
9 (± 0.24) |
|
W
Wind
|
8 (± 0.24) |
| 3G Upload Speed | in Mbps |
|
C
Cosmote
|
2 (± 0.11) |
|
V
Vodafone
|
2 (± 0.11) |
|
W
Wind
|
2 (± 0.10) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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