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Maroc Telecom wins our Video Experience, Voice App Experience and Games Experience awards outright. These are the measures of smartphone users’ experience while streaming videos, using over-the-top (OTT) voice apps and playing multiplayer mobile games, respectively, when connected to a mobile network. The operator's score of 68.1 points (out of 100) on Video Experience places it in the Very Good (65-75) category, while both its rivals — inwi and Orange — place in the Good (55-65) category. In Voice App Experience, Maroc Telecom's score of 75.4 points (out of 100) makes it the only operator to place in the Acceptable category.
Once again, Maroc Telecom has swept away six out of seven awards. The mobile operator is ahead of its market rivals — inwi and Orange — in 4G Coverage Experience, Video Experience, Games Experience, Voice App Experience, Download Speed Experience and Upload Speed Experience. Additionally, Maroc Telecom is now the joint winner of our 4G Availability award.
The Download Speed Experience using Maroc Telecom's network averaged 34.5 Mbps — our users saw an impressive 16 Mbps (86%) faster download speeds than inwi users and a staggering 17.4 Mbps (102.4%) faster than those on Orange’s network. Maroc Telecom also wins the Upload Speed Experience award, with our users on its network experiencing average speeds of 10.1 Mbps. Upload speeds are becoming increasingly important, as it affects how quickly and conveniently mobile users can share large files, such as photos or videos, to social media services or as email attachments on the go.
Maroc Telecom, inwi and Orange are joint winners in 4G Availability, with statistically tied scores of 81%, 82.7% and 81.8%, respectively. 4G Availability is a measure of the proportion of time users spend connected to 4G. These scores mean that users in Morocco are able to connect to a 4G network more than eight out of 10 times on all three operators.
Our awards table is essentially unchanged since our last report. Maroc Telecom remains the operator to beat when it comes to mobile experience in Morocco. Maroc Telecom successfully defends six outright award wins. This time, the only difference is that all three national operators jointly win the 4G Availability award compared to inwi’s outright win seen for this category in the last report.
Recently Morocco's National Telecommunications Regulatory Agency (ANRT), reported a significant growth in mobile internet users — an annual increase of 15.9% to 28.49 million subscribers — with the number of 4G subscribers showing growth of almost 27% to 21.56 million. This proves that the mobile network experience is becoming increasingly important for Morocco.
In this report, we've analyzed Moroccan users’ real-world mobile network experience on the country’s three national operators — inwi, Maroc Telecom and Orange — in the 90 days starting May 1, 2021 and ending July 29, 2021 to see how they measure up.
| Mobile Experience Awards Morocco | |||
|---|---|---|---|
September 2021,
Morocco Report
|
i
inwi
|
M
Maroc Telecom
|
O
Orange
|
Video Experience
| |||
Games Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
September 2021,
Morocco
|
|---|---|
|
Video Experience
|
M
Maroc Telecom
|
|
Games Experience
|
M
Maroc Telecom
|
|
Voice App Experience
|
M
Maroc Telecom
|
|
Download Speed Experience
|
M
Maroc Telecom
|
|
Upload Speed Experience
|
M
Maroc Telecom
|
|
4G Coverage Experience
|
M
Maroc Telecom
|
|
Mobile Experience Awards Draws
|
September 2021, Morocco
|
|---|---|
|
4G Availability
|
i
inwi
M
Maroc Telecom
O
Orange
|
|
Video Experience
Additional Metrics |
i
inwi
|
M
Maroc Telecom
|
O
Orange
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 66.9 (± 1.61) | 73.7 (± 0.94) | 68.5 (± 1.45) |
|
3G Video Experience
| 49.2 (± 4.76) | 51.4 (± 3.05) | 50.3 (± 3.52) |
| 4G Video Experience | in 0-100 points |
|
i
inwi
|
67 (± 1.61) |
|
M
Maroc Telecom
|
74 (± 0.94) |
|
O
Orange
|
68 (± 1.45) |
| 3G Video Experience | in 0-100 points |
|
i
inwi
|
49 (± 4.76) |
|
M
Maroc Telecom
|
51 (± 3.05) |
|
O
Orange
|
50 (± 3.52) |
|
Games Experience
Additional Metrics |
i
inwi
|
M
Maroc Telecom
|
O
Orange
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Games Experience
| 36.1 (± 0.85) | 49.4 (± 1.97) | 42.1 (± 1.60) |
|
3G Games Experience
| 33.6 (± 1.15) | 35.8 (± 0.78) | 34.3 (± 0.86) |
| 4G Games Experience | in 0-100 points |
|
i
inwi
|
36 (± 0.85) |
|
M
Maroc Telecom
|
49 (± 1.97) |
|
O
Orange
|
42 (± 1.60) |
| 3G Games Experience | in 0-100 points |
|
i
inwi
|
34 (± 1.15) |
|
M
Maroc Telecom
|
36 (± 0.78) |
|
O
Orange
|
34 (± 0.86) |
|
Voice App Experience
Additional Metrics |
i
inwi
|
M
Maroc Telecom
|
O
Orange
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Voice App Experience
| 65.4 (± 1.72) | 77.0 (± 0.86) | 75.1 (± 1.00) |
|
3G Voice App Experience
| 61.3 (± 3.32) | 70.5 (± 1.81) | 68.5 (± 2.31) |
| 4G Voice App Experience | in 0-100 points |
|
i
inwi
|
65 (± 1.72) |
|
M
Maroc Telecom
|
77 (± 0.86) |
|
O
Orange
|
75 (± 1.00) |
| 3G Voice App Experience | in 0-100 points |
|
i
inwi
|
61 (± 3.32) |
|
M
Maroc Telecom
|
70 (± 1.81) |
|
O
Orange
|
68 (± 2.31) |
|
Download Speed Experience
Additional Metrics |
i
inwi
|
M
Maroc Telecom
|
O
Orange
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 22.2 (± 1.23) | 43.2 (± 1.25) | 20.7 (± 0.96) |
|
3G Download Speed
| 6.9 (± 0.71) | 8.3 (± 0.60) | 6.1 (± 0.63) |
| 4G Download Speed | in Mbps |
|
i
inwi
|
22 (± 1.23) |
|
M
Maroc Telecom
|
43 (± 1.25) |
|
O
Orange
|
21 (± 0.96) |
| 3G Download Speed | in Mbps |
|
i
inwi
|
7 (± 0.71) |
|
M
Maroc Telecom
|
8 (± 0.60) |
|
O
Orange
|
6 (± 0.63) |
|
Upload Speed Experience
Additional Metrics |
i
inwi
|
M
Maroc Telecom
|
O
Orange
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 8.0 (± 0.49) | 12.8 (± 0.55) | 7.6 (± 0.45) |
|
3G Upload Speed
| 2.1 (± 0.24) | 1.9 (± 0.20) | 1.7 (± 0.21) |
| 4G Upload Speed | in Mbps |
|
i
inwi
|
8 (± 0.49) |
|
M
Maroc Telecom
|
13 (± 0.55) |
|
O
Orange
|
8 (± 0.45) |
| 3G Upload Speed | in Mbps |
|
i
inwi
|
2 (± 0.24) |
|
M
Maroc Telecom
|
2 (± 0.20) |
|
O
Orange
|
2 (± 0.21) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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