Mobile Network Experience Report Morocco September 2021

Morocco

Mobile Network Experience Report
September 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Maroc Telecom is the outright winner of Opensignal’s three experiential award categories

Maroc Telecom wins our Video Experience, Voice App Experience and Games Experience awards outright. These are the measures of smartphone users’ experience while streaming videos, using over-the-top (OTT) voice apps and playing multiplayer mobile games, respectively, when connected to a mobile network. The operator's score of 68.1 points (out of 100) on Video Experience places it in the Very Good (65-75) category, while both its rivals — inwi and Orange — place in the Good (55-65) category. In Voice App Experience, Maroc Telecom's score of 75.4 points (out of 100) makes it the only operator to place in the Acceptable category.

Maroc Telecom is the dominant operator in Morocco for mobile experience

Once again, Maroc Telecom has swept away six out of seven awards. The mobile operator is ahead of its market rivals — inwi and Orange — in 4G Coverage Experience, Video Experience, Games Experience, Voice App Experience, Download Speed Experience and Upload Speed Experience. Additionally, Maroc Telecom is now the joint winner of our 4G Availability award.

Maroc Telecom users, on average, enjoy the fastest download and upload speeds in Morocco

The Download Speed Experience using Maroc Telecom's network averaged 34.5 Mbps — our users saw an impressive 16 Mbps (86%) faster download speeds than inwi users and a staggering 17.4 Mbps (102.4%) faster than those on Orange’s network. Maroc Telecom also wins the Upload Speed Experience award, with our users on its network experiencing average speeds of 10.1 Mbps. Upload speeds are becoming increasingly important, as it affects how quickly and conveniently mobile users can share large files, such as photos or videos, to social media services or as email attachments on the go.

All three operators share the 4G Availability award

Maroc Telecom, inwi and Orange are joint winners in 4G Availability, with statistically tied scores of 81%, 82.7% and 81.8%, respectively. 4G Availability is a measure of the proportion of time users spend connected to 4G. These scores mean that users in Morocco are able to connect to a 4G network more than eight out of 10 times on all three operators.

Introduction

Our awards table is essentially unchanged since our last report. Maroc Telecom remains the operator to beat when it comes to mobile experience in Morocco. Maroc Telecom successfully defends six outright award wins. This time, the only difference is that all three national operators jointly win the 4G Availability award compared to inwi’s outright win seen for this category in the last report.

Recently Morocco's National Telecommunications Regulatory Agency (ANRT), reported a significant growth in mobile internet users — an annual increase of 15.9% to 28.49 million subscribers — with the number of 4G subscribers showing growth of almost 27% to 21.56 million. This proves that the mobile network experience is becoming increasingly important for Morocco.

In this report, we've analyzed Moroccan users’ real-world mobile network experience on the country’s three national operators — inwi, Maroc Telecom and Orange — in the 90 days starting May 1, 2021 and ending July 29, 2021 to see how they measure up.

Opensignal Awards Table

Mobile Experience Awards, Morocco
September 2021, Morocco Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
September 2021, Morocco
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
September 2021, Morocco
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
inwi
62.6
Maroc Telecom
68.1
Orange
63.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
inwi
62.6
Maroc Telecom
68.1
Orange
63.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
66.9 (± 1.61) 73.7 (± 0.94) 68.5 (± 1.45)
3G Video Experience
49.2 (± 4.76) 51.4 (± 3.05) 50.3 (± 3.52)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
67 (± 1.61)
74 (± 0.94)
68 (± 1.45)
3G Video Experience in 0-100 points
49 (± 4.76)
51 (± 3.05)
50 (± 3.52)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
inwi
35.4
Maroc Telecom
43.5
Orange
38.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
36.1 (± 0.85) 49.4 (± 1.97) 42.1 (± 1.60)
3G Games Experience
33.6 (± 1.15) 35.8 (± 0.78) 34.3 (± 0.86)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
36 (± 0.85)
49 (± 1.97)
42 (± 1.60)
3G Games Experience in 0-100 points
34 (± 1.15)
36 (± 0.78)
34 (± 0.86)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
inwi
64.4
Maroc Telecom
75.4
Orange
73.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
65.4 (± 1.72) 77.0 (± 0.86) 75.1 (± 1.00)
3G Voice App Experience
61.3 (± 3.32) 70.5 (± 1.81) 68.5 (± 2.31)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
65 (± 1.72)
77 (± 0.86)
75 (± 1.00)
3G Voice App Experience in 0-100 points
61 (± 3.32)
70 (± 1.81)
68 (± 2.31)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
inwi
18.5
Maroc Telecom
34.5
Orange
17.0
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
22.2 (± 1.23) 43.2 (± 1.25) 20.7 (± 0.96)
3G Download Speed
6.9 (± 0.71) 8.3 (± 0.60) 6.1 (± 0.63)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Download Speed in Mbps
22 (± 1.23)
43 (± 1.25)
21 (± 0.96)
3G Download Speed in Mbps
7 (± 0.71)
8 (± 0.60)
6 (± 0.63)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
inwi
6.5
Maroc Telecom
10.1
Orange
6.1
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
8.0 (± 0.49) 12.8 (± 0.55) 7.6 (± 0.45)
3G Upload Speed
2.1 (± 0.24) 1.9 (± 0.20) 1.7 (± 0.21)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | September 2021 | © Opensignal Limited
4G Upload Speed in Mbps
8 (± 0.49)
13 (± 0.55)
8 (± 0.45)
3G Upload Speed in Mbps
2 (± 0.24)
2 (± 0.20)
2 (± 0.21)
Mobile Network Experience Report | September 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
inwi
82.7
Maroc Telecom
81.0
Orange
81.8
0 21.25 42.5 63.75 85
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
inwi
5.6
Maroc Telecom
7.0
Orange
4.8
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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