Mobile Network Experience Report Morocco March 2021

Morocco

Mobile Network Experience Report
March 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Maroc Telecom wins Opensignal’s first Video Experience award in Morocco

Our users in Morocco enjoyed the best Video Experience on Maroc Telecom’s network. Maroc Telcom comfortably succeeded in winning our award in this category with a score of 65.4 points (out of 100) — a lead of 5.9-6.2 points over inwi and Orange’s score of 59.5 and 59.2 points, respectively. By virtue of these scores, Maroc Telecom places in the Very Good category, while inwi and Orange finish in the Good category. A Very Good Video Experience rating means users enjoyed generally fast loading times and only occasional stalling; however, the experience might have been somewhat inconsistent across users, video providers, and resolutions. On the other hand, a Good rating means relatively longer loading times and users encountered more stops and stutters in video streams, most notably at higher resolutions.

Maroc Telecom has a significant lead when it comes to download and upload speeds

Maroc Telecom wins our Download Speed Experience and Upload Speed Experience awards by spectacular margins. Our Maroc Telecom users enjoyed average download speeds of 25.9 Mbps that were 10.2 Mbps (65.1%) faster than their counterparts on second-placed inwi and 11.7 Mbps (82.3%) faster than those on last-placed Orange. Likewise, the fastest average upload speeds (7.7 Mbps) were also observed by our Maroc Telecom users — 2.3 Mbps and 2.8 Mbps higher than those seen by our inwi and Orange users, respectively.

Morocco’s Games Experience has lots of scope for improvement

Maroc Telecom claims our first Games Experience Award in Morocco with a score of 47.5 points out of 100 and beat the second-placed Orange by a hefty 11.5 points. These scores mean playing multiplayer mobile games over wireless networks remains challenging for our users across all three networks in Morocco and that there is considerable room for improvement for this measure of the mobile experience. Opensignal’s Games Experience is a measure of how mobile users experience real-time multiplayer mobile gaming on an operator’s cellular network.

Maroc Telecom comes top on Voice App Experience

Opensignal's Voice app Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger. Maroc Telecom wins the award outright for this measure of the mobile experience — the operator’s score of 77.3 (on a 100-point scale) beat that of second-placed Orange (72 points) by 5.3 points and inwi’s score (64.8) by a significant 12.6 points. Our users on Maroc Telecom’s network enjoyed an Acceptable Voice App Experience, while their peers on Orange and inwi observed a Poor and a Very Poor Voice App Experience, respectively. This indicates that our Moroccan users’ Voice App Experience varies significantly depending on their choice of network.

inwi sweeps away Opensignal’s 4G Availability award

Our inwi users enjoyed the highest 4G Availability in Morocco. The operator has won our award for this measure outright with an impressive score of 88.3%. This means that our 4G users on inwi’s network, on average, spent 88.3% of their time connected to 4G services. Meanwhile, our users on all three operators’ networks observed 4G Availability scores higher than the 80% mark — 84.8% on Orange and 81.5% on Maroc Telecom. This illustrates that Moroccan 4G networks are moving towards maturity.

Maroc Telecom claims 4G Coverage Experience award

Maroc Telecom scores better in our measure of 4G Coverage Experiencee, which analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators. Maroc Telekom wins our 4G Coverage Experience award outright with a score of 7 points, while inwi and Orange follow behind with a score of 5.4 points and 4.8 points, respectively.

Introduction

Kingdom of Morocco has emerged as one of the more mature telecom markets in Africa, backed by the government’s Maroc Digital 2020 strategy to promote the development of a digital economy and the National Telecommunications Regulation Agency (ANRT)'s national plan to provide internet (fixed or mobile broadband) access to the entire population by 2022. Currently, Morocco is a mobile-dominant market, with mobile internet accounting for 64.9% of total active broadband connections, making mobile operators the key drivers of economic growth and digital inclusion. In this report, Opensignal has used real-world data to compare our users’ experience on Morocco’s three key operators — inwi, Maroc Telecom and Orange — for a period of 90 days ending January 29, 2021.

Opensignal’s first operator-level report in Morocco shows that one operator dominates this country’s mobile network experience landscape. Maroc Telecom has won six out of seven categories outright — all three of our experiential awards (Video Experience, Games Experience and Voice App Experience), both our speed awards (Download Speed Experience and Upload Speed Experience) and our 4G Coverage Experience award — and each one of them by a healthy margin. The operator only lost the 4G Availability award to inwi but this was by a significant margin (6.8 percentage points). It was noteworthy that Maroc Telecom earned a Very Good rating in Video Experience, and had a considerable lead over its rivals on both Download Speed Experience (65.1%-82.3%) and Upload Speed Experience (43.5%-57.9%).

Opensignal Awards Table

Mobile Experience Awards, Morocco
March 2021, Morocco Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
March 2021, Morocco
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Maroc Telecom
65.4
inwi
59.5
Orange
59.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Maroc Telecom
65.4
inwi
59.5
Orange
59.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
74.2 (± 0.25) 66.2 (± 0.58) 66.7 (± 0.52)
3G Video Experience
48.4 (± 1.07) 41.9 (± 1.45) 41.6 (± 1.28)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
74 (± 0.25)
66 (± 0.58)
67 (± 0.52)
3G Video Experience in 0-100 points
48 (± 1.07)
42 (± 1.45)
42 (± 1.28)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Maroc Telecom
47.5
inwi
35.4
Orange
35.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
57.0 (± 0.56) 36.2 (± 0.25) 38.7 (± 0.29)
3G Games Experience
37.3 (± 0.34) 33.6 (± 0.33) 32.4 (± 0.23)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
57 (± 0.56)
36 (± 0.25)
39 (± 0.29)
3G Games Experience in 0-100 points
37 (± 0.34)
34 (± 0.33)
32 (± 0.23)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Maroc Telecom
77.3
inwi
64.8
Orange
72.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
79.7 (± 0.21) 65.7 (± 0.54) 74.8 (± 0.32)
3G Voice App Experience
72.7 (± 0.48) 62.2 (± 0.96) 65.5 (± 0.72)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
80 (± 0.21)
66 (± 0.54)
75 (± 0.32)
3G Voice App Experience in 0-100 points
73 (± 0.48)
62 (± 0.96)
66 (± 0.72)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Maroc Telecom
25.9
inwi
15.7
Orange
14.2
0 7.5 15 22.5 30
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
36.2 (± 0.36) 19.6 (± 0.35) 18.3 (± 0.30)
3G Download Speed
6.0 (± 0.11) 5.4 (± 0.15) 4.4 (± 0.13)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Download Speed in Mbps
36 (± 0.36)
20 (± 0.35)
18 (± 0.30)
3G Download Speed in Mbps
6 (± 0.11)
5 (± 0.15)
4 (± 0.13)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Maroc Telecom
7.7
inwi
5.4
Orange
4.9
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
10.9 (± 0.18) 6.8 (± 0.15) 6.5 (± 0.14)
3G Upload Speed
1.4 (± 0.03) 1.5 (± 0.05) 1.0 (± 0.04)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | March 2021 | © Opensignal Limited
4G Upload Speed in Mbps
11 (± 0.18)
7 (± 0.15)
6 (± 0.14)
3G Upload Speed in Mbps
1 (± 0.03)
2 (± 0.05)
1 (± 0.04)
Mobile Network Experience Report | March 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Maroc Telecom
81.5
inwi
88.3
Orange
84.8
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Maroc Telecom
7.0
inwi
5.4
Orange
4.8
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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