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Morocco

Mobile Network Experience Report
September 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Hardik Khatri, Senior Analyst Data Collection Period: May 01 - Jul 29, 2023

Morocco

Mobile Network Experience Report
September 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Hardik Khatri, Senior Analyst

Data Collection Period: May 01 - Jul 29, 2023

Key Findings

The fastest mobile speeds are with Maroc Telecom

Maroc Telecom is once again the outright winner of both speed awards — Download Speed Experience and Upload Speed Experience. Maroc Telecom users continue to experience the fastest average download and upload speeds in the Kingdom of Morocco, clocking in at 29.6Mbps and 8.5Mbps, respectively. The Download Speed Experience with Maroc Telecom is 11.2Mbps (60.7%) faster than that seen by our users on second-placed Orange, while the Upload Speed Experience with Maroc Telecom is 1.9Mbps (29.4%) faster than that seen with second-placed inwi.

Maroc Telecom users have the most consistent experience

Maroc Telecom wins the Consistent Quality award, which replaces Excellent Consistent Quality and Core Consistent Quality. Maroc Telecom wins with a score of 56.1%, Orange follows close behind at 51.5%, while inwi is further away with 32.2%. This indicates that Maroc Telecom users experience the greatest proportion of tests that meet the minimum thresholds to support more demanding commonly used mobile applications, such as video calling or uploading an image to social media.

Inwi continues to lead the pack in terms of Availability

Our inwi users continue to spend the largest proportion of their time connected to a 3G or better cellular signal (Availability) — 94.3%, on average. Meanwhile, Maroc Telecom and Orange follow closely behind with identical scores of 93.4%.

Maroc Telecom leads in terms of Video, Live Video and Games Experience

Our Maroc Telecom users observe the best quality of experience while streaming on-demand videos, live videos and playing multiplayer mobile games in the Kingdom of Morocco. As a result, Maroc Telecom is the outright winner of the Video, Live Video and Games Experience awards with scores of 54.2, 52.7 and 59.6 points on 100-point scales, respectively.

Inwi and Orange are joint winners of the Voice App Experience award

Last time, Maroc Telecom was the outright winner of the Voice App Experience award, which quantifies the quality of experience while using over-the-top (OTT) voice services on mobile voice apps. Now inwi and Orange share the Voice App Experience award with statistically tied scores of 74.3-74.4 points on a 100-point scale.

Mobile Experience Awards

September 2023, Morocco Report
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Market Overview

In Opensignal's latest analysis of the mobile network experience in the Kingdom of Morocco, Maroc Telecom is once again taking home the largest haul of awards, winning six out of nine awards outright. Maroc Telecom outperforms the competition in Video Experience, Live Video Experience, Games Experience, as well as both Download Speed Experience and Upload Speed Experience. Furthermore, Maroc Telecom also wins the Consistent Quality award. Meanwhile, inwi comes top for overall Availability (3G or better), and further shares the 4G Availability award with Orange. Inwi and Orange are also joint winners of the Voice App Experience.

All three major telecom operators in Morocco are preparing for the transition to 5G, and they aim to complete this process by 2023. In June 2022, Orange signed its eighth agreement with the Moroccan government, pledging to invest MAD5.69bn (around $575.6 million) this time over three years to improve internet infrastructure, including 4G and 5G cell sites, and FTTx networks. Maroc Telecom had previously signed a similar agreement in 2019, the sixth of its kind, committing to developing telecoms infrastructure over three years. Inwi has also made significant investments over the years and recently deployed a 28-port all-in-one antenna, streamlining its network to pave the way for 5G.

These investments and commitments have enabled Morocco to establish itself as the leader in several aspects of users’ mobile network experience in Africa. Additionally, in Opensignal's Global Mobile Network Experience Awards 2023, which compares mobile operators worldwide, all three Moroccan operators made it to the list of Global Rising Stars for at least two categories, with Orange leading the pack in Morocco having been recognized as the Global Rising Star in three categories, namely Games Experience, Voice App Experience, and Upload Speed Experience. 2023 Global Rising Stars recognizes the top 30 operators around the world where users have seen the greatest percentage improvement in mobile network experience between H2 2021 and H2 2022.

In this report, we've analyzed the mobile network experience of three national operators in the Kingdom of Morocco — inwi, Maroc Telecom and Orange — in the 90 days starting on May 1, 2023, and ending on July 29, 2023.

Overall Experience
Coverage
Consistency
Video Experience
Live Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Overall
4G
3G
Video Experience
in 0-100 points
inwi
52.2
Maroc Telecom
54.2
Orange
41.5
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Video Experience
in 0-100 points
inwi
57.6
Maroc Telecom
60.0
Orange
45.5
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Video Experience
in 0-100 points
inwi
45.5
Maroc Telecom
47.7
Orange
38.0
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Live Video Experience
in 0-100 points
inwi
48.9
Maroc Telecom
52.7
Orange
46.1
014284256
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Live Video Experience
in 0-100 points
inwi
53.5
Maroc Telecom
58.6
Orange
51.3
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Live Video Experience
in 0-100 points
inwi
43.8
Maroc Telecom
45.7
Orange
39.3
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Games Experience
in 0-100 points
inwi
53.4
Maroc Telecom
59.6
Orange
53.0
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Games Experience
in 0-100 points
inwi
60.0
Maroc Telecom
68.1
Orange
60.6
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Games Experience
in 0-100 points
inwi
41.5
Maroc Telecom
45.3
Orange
38.7
012.52537.550
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Voice App Experience
in 0-100 points
inwi
74.4
Maroc Telecom
73.5
Orange
74.3
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Voice App Experience
in 0-100 points
inwi
78.8
Maroc Telecom
78.5
Orange
79.3
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Voice App Experience
in 0-100 points
inwi
74.4
Maroc Telecom
73.9
Orange
74.0
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Download Speed Experience
in Mbps
inwi
16.9
Maroc Telecom
29.6
Orange
18.4
07.51522.530
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Download Speed
in Mbps
inwi
20.4
Maroc Telecom
36.9
Orange
22.2
010203040
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Download Speed
in Mbps
inwi
8.2
Maroc Telecom
12.7
Orange
10.1
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
4G
3G
Upload Speed Experience
in Mbps
inwi
6.6
Maroc Telecom
8.5
Orange
5.7
02.557.510
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Upload Speed
in Mbps
inwi
8.1
Maroc Telecom
10.9
Orange
7.2
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
3G Upload Speed
in Mbps
inwi
2.7
Maroc Telecom
2.6
Orange
2.0
01234
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

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Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Availability
4G Availability
Availability
% of time
inwi
94.3
Maroc Telecom
93.4
Orange
93.4
024487296
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
4G Availability
% of time
inwi
81.5
Maroc Telecom
80.1
Orange
81.4
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

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Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

4G Availability shows the proportion of time Opensignal users with a 4G device and a 4G subscription — but have never connected to 5G — had a 4G connection.

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Consistent Quality
Consistent Quality
% of tests
inwi
32.2
Maroc Telecom
56.1
Orange
51.5
015304560
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

Definitions

Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.

We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.

To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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