USA

Mobile Network Experience Report
July 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Francesco Rizzato Principal Technical Analyst

Key findings

AT&T overtakes T-Mobile and Verizon, to win the Games Experience award

AT&T wins our third multiplayer mobile gaming experience award in the U.S. after coming behind previous joint winners T-Mobile and Verizon in our past report. AT&T improved its score by 0.4 points to reach 67.2 points (on a 100-point scale), while T-Mobile and Verizon’s scores decreased by 2.3 points and 1.3 points, respectively.

Verizon wins its sixth consecutive Video Experience award

Verizon wins Video Experience by scoring 55.9 points compared with 53 points for T-Mobile and 52.4 points for AT&T. However, both Verizon and T-Mobile saw their scores diminish compared to our previous report, with the end result showing that Verizon’s lead on second-placed T-Mobile has fallen from 3.7 points to 2.9 points. Verizon is still the only U.S. carrier with a Video Experience score rated as Good, as both AT&T and T-Mobile placed in the Fair category.

T-Mobile retains the top place in Upload Speed Experience

Our users on T-Mobile experienced the fastest Upload Speed Experience as T-Mobile’s score was 9.3 Mbps compared with Verizon’s 7.9 Mbps and AT&T’s 6.1 Mbps. But T-Mobile was the only carrier to see its Upload Speed Experience decrease in the past six months, meaning its lead on second-placed Verizon reduced from 2.3 Mbps to 1.4 Mbps.

AT&T wins the Download Speed Experience award with a score of 35.2 Mbps

Our users on AT&T enjoyed average speeds of 35.2 Mbps compared with our users' experience of 31.8 Mbps using T-Mobile and 28.7 Mbps using Verizon. However, it was our users on T-Mobile that observed the largest increase of 3 Mbps compared to our previous report, followed by a rise of 2 Mbps on AT&T and a decrease of 0.2 Mbps on Verizon — which now places third after tying for second-place with T-Mobile previously.

T-Mobile keeps hold of the Voice App Experience award

We observed little variation among the three carriers for Opensignal's measure of voice communications using over-the-top apps like Facetime or WhatsApp. T-Mobile wins the award with a score of 78.8, just ahead of Verizon with 78.0 and AT&T on 77.9. All three operators scored Acceptable ratings, but they are not far off from a Good rating, which requires a score of at least 80 points.

T-Mobile edges out Verizon on 4G Availability, but Verizon still wins 4G Coverage Experience

T-Mobile secures a narrow lead in 4G Availability, winning the award with a score of 97.8%, ahead of Verizon’s 97.6% and AT&T’s 97.1%. In our previous report, T-Mobile and Verizon jointly won the award with a score of 97.7%, while AT&T scored 96.3%. But Verizon keeps hold of the 4G Coverage Experience award with a near-perfect score of 9.9 on a 10 point scale, ahead of AT&T on 9.7 and T-Mobile's 9.2.

Introduction

Despite all three national service providers in the U.S. having launched nationwide 5G services, smartphone users still spend the majority of their time connected to older network technologies, rather than 5G. In our new USA 5G User Experience report, where we delve deeper into seven categories of the 5G mobile experience, we found that our 5G users spent the highest amount of time connected to 5G services on T-Mobile at 36.3%. This means that even 5G users are still spending a significant proportion of their time connected to 4G networks, and that understanding the overall mobile network experience of U.S. mobile users remains an important measure on which to compare the three carriers. 5G readings contribute to all our results and awards in this report.

Competition for our mobile experience awards in the U.S. remains high. AT&T wins Download Speed Experience, T-Mobile wins Upload Speed Experience and Voice App Experience, while Verizon wins Video Experience and 4G Coverage Experience. On the other hand, the two awards that resulted in a joint win between multiple carriers six months ago — Games Experience and 4G Availability — this time are won outright by AT&T and T-Mobile, respectively.

In this Mobile Network Experience we include the overall experience for all smartphone users, but we also publish supporting metrics for 5G users' experience. The difference is that these 5G users results reflect the overall experience across all mobile technologies — 3G, 4G and 5G — of 5G users alone, while the overall results are the average scores across all smartphone users, whether or not they have 5G.

Opensignal Awards Table

Mobile Experience Awards, USA
July 2021, USA Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
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Mobile Experience Awards Winners
July 2021, USA
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
AT&T
52.4
T-Mobile
53.0
Verizon
55.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

This is the sixth report in a row that Verizon has won our Video Experience category. No other carrier has ever won Opensignal’s U.S. mobile Video Experience award. Verizon’s score this time is 55.9 points on a 100-point scale, which is 1.6 points lower than what we observed in our previous report, but still 2.9 points above second-placed T-Mobile. Our users on AT&T and T-Mobile saw lower scores of 52.4 points and 53 points respectively. Verizon’s score earned a Good rating (55-65 points), while AT&T and T-Mobile placed in the Fair (40-55 points) category.

Video Experience
in 0-100 points
AT&T
52.4
T-Mobile
53.0
Verizon
55.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Additional Metrics
in 0-100 points
Video Experience – 5G Users
57.9 (± 0.22) 53.6 (± 0.13) 57.6 (± 0.14)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
Video Experience – 5G Users in 0-100 points
58 (± 0.22)
54 (± 0.13)
58 (± 0.14)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Games Experience

AT&T wins the Games Experience award with a score of 67.2 points, ahead of Verizon and T-Mobile that scored 66.9 points and 65.9 points, respectively. AT&T was the only U.S. carrier to improve its Games Experience score since our previous report. Both T-Mobile and Verizon saw their scores decrease by 2.3 points and 1.3 points, respectively, and are now coming behind AT&T after jointly winning the award in the previous report.

All three service providers have room to improve in Games Experience which highlights the importance of growing 5G services because 5G technology is intended to improve real-time experiences such as multiplayer mobile gaming. The current scores place them in the Fair category meaning that the gaming experience was average. While most users felt they had control over the game, they did not always receive immediate feedback on their actions and had times when there was a lack of controllability.

Games Experience
in 0-100 points
AT&T
67.2
T-Mobile
65.9
Verizon
66.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Additional Metrics
in 0-100 points
Games Experience – 5G Users
67.5 (± 0.30) 63.3 (± 0.19) 70.4 (± 0.19)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
Games Experience – 5G Users in 0-100 points
67 (± 0.30)
63 (± 0.19)
70 (± 0.19)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Voice App Experience

T-Mobile narrowly wins the Voice App Experience award with a score of 78.8 points, followed by Verizon and AT&T at 78 points and 77.9 points, respectively. While in our previous report 1.2 points separated the three carriers, now there is less than one-point difference between first and last place. Opensignal’s Voice App Experience reflects the use of over-the-top (OTT) voice communication apps, for example Facebook Messenger, Skype or WhatsApp. The model characterizes the exact relationship between the technical measurements and perceived call quality using a model derived on the International Telecommunications Union approach.

Voice App Experience
in 0-100 points
AT&T
77.9
T-Mobile
78.8
Verizon
78.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Additional Metrics
in 0-100 points
Voice App Experience – 5G Users
79.0 (± 0.12) 78.6 (± 0.08) 79.7 (± 0.07)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
Voice App Experience – 5G Users in 0-100 points
79 (± 0.12)
79 (± 0.08)
80 (± 0.07)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Download Speed Experience

AT&T wins the Download Speed Experience award for the fourth time in a row, now reaching 35.2 Mbps — a 2 Mbps improvement compared to our previous report. Our users on T-Mobile observed the largest improvement of 3 Mbps in Download Speed Experience compared to our previous report, which allowed the operator to move past its tie with Verizon and secure a clear second-place at 31.8 Mbps. On the other hand, our users on Verizon observed a 0.2 Mbps decrease in their average download speeds, resulting in a score of 28.7 Mbps.

These results change dramatically when we look at just our 5G users’ overall experience on the three carriers. In this case, our 5G users on T-Mobile on average experienced 67.5 Mbps in download speed which was 25.1 Mbps (59.3%) and 26.7 Mbps (65.5%) faster that what our 5G users experienced on AT&T and Verizon, respectively. Remember, 5G user scores are for those users that have both a 5G smartphone and a 5G service plan, while overall scores are the results for all mobile users.

Download Speed Experience
in Mbps
AT&T
35.2
T-Mobile
31.8
Verizon
28.7
0 10 20 30 40
The brackets represent confidence intervals.
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Download Speed Experience
Additional Metrics
in Mbps
Download Speed Experience – 5G Users
42.4 (± 0.24) 67.5 (± 0.38) 40.8 (± 0.19)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
Download Speed Experience – 5G Users in Mbps
42 (± 0.24)
68 (± 0.38)
41 (± 0.19)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

Upload Speed Experience

T-Mobile maintains a clear victory in Upload Speed Experience, with our T-Mobile users enjoying a speed of 9.3 Mbps which is 1.4 Mbps (17.1%) faster than our users connecting with second placed Verizon. However, T-Mobile’s lead in this category has narrowed since our previous report, when our users on T-Mobile enjoyed average upload speeds of 9.9 Mbps — 2.3 Mbps (29.4%) faster than with Verizon. In this report, Verizon and AT&T scored 7.9 Mbps and 6.1 Mbps, respectively — which were 0.3-0.4 Mbps faster than in our previous report.

However, when we focus on just our 5G users’ overall upload speeds on the three carriers, we see T-Mobile having a larger lead on its competitors. In fact, our 5G users on T-Mobile on average experienced 12.3 Mbps in upload speed which was 3.3 Mbps (36.3%) and 5.6 Mbps (84.2%) faster that what our 5G users experienced on Verizon and AT&T, respectively.

Upload Speed Experience
in Mbps
AT&T
6.1
T-Mobile
9.3
Verizon
7.9
0 2.5 5 7.5 10
The brackets represent confidence intervals.
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Upload Speed Experience
Additional Metrics
in Mbps
Upload Speed Experience – 5G Users
6.7 (± 0.06) 12.3 (± 0.08) 9.0 (± 0.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2021 | © Opensignal Limited
Upload Speed Experience – 5G Users in Mbps
7 (± 0.06)
12 (± 0.08)
9 (± 0.05)
Mobile Network Experience Report | July 2021 | © Opensignal Inc.

4G Availability

T-Mobile edges out Verizon and is the sole winner of the 4G Availability award with a score of 97.8%. T-Mobile had shared the 4G Availability award with Verizon in our previous report when both operators scored 97.7%, after T-Mobile placed second in all our 2019 and 2020 reports. But now T-Mobile has secured a 0.2 percentage point lead over Verizon which scored 97.6%, while AT&T has further reduced the gap it had with its peers, as it scored 97.1% up from 96.3%.

4G Availability
% of time
AT&T
97.1
T-Mobile
97.8
Verizon
97.6
0 25 50 75 100
The brackets represent confidence intervals.
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4G Coverage Experience

Verizon wins the 4G Coverage Experience award with a near-perfect score of 9.9 on a 10 point scale. AT&T is second with 9.7 points followed by T-Mobile’s score of 9.2 points.

4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.

4G Coverage Experience
in 0-10 points
AT&T
9.7
T-Mobile
9.2
Verizon
9.9
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Regional Analysis

We have analyzed the mobile network experience across 30 U.S. states — the same set as in our new USA 5G User Experience report. Across these states AT&T, T-Mobile and Verizon won outright 44, 42 and 50 awards each, while AT&T obtained a significantly lower number of shared wins compared to T-Mobile and Verizon. Each of the carriers excelled in different measures of the mobile experience.

Verizon dominated our Video Experience awards as it won all bar four state awards for Video Experience outright, and shared the Victory in the remaining four — Alabama, Kansas, North Carolina and Oklahoma. Verizon achieved Good ratings (55-65 points) in 20 states, and T-Mobile obtained these only in Illinois and New Jersey — while AT&T collected only Fair ratings (40-55).

AT&T excelled in Download Speed Experience as it won outright 23 of the state awards and it shared the award in a further three states. AT&T also showed an edge in Games Experience by winning 14 awards outright compared to five and six outright wins that T-Mobile and Verizon secured in this category.

T-Mobile showed dominance in Upload Speed Experience with 19 outright wins and six states scoring above 10 Mbps, while Verizon passed the 10 Mbps mark in New Jersey alone and AT&T’s highest score was 7.7 Mbps in California. T-Mobile also collected the largest number of awards in the Voice App Experience category.

Select any region or city below to display individual breakdown

Alabama

Video Experience
in Alabama
in 0-100 points
AT&T
50.5
T-Mobile
52.0
Verizon
52.4
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Games Experience
in Alabama
in 0-100 points
AT&T
62.7
T-Mobile
64.6
Verizon
61.8
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Voice App Experience
in Alabama
in 0-100 points
AT&T
76.6
T-Mobile
78.7
Verizon
77.2
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Download Speed Experience
in Alabama
in Mbps
AT&T
27.1
T-Mobile
29.7
Verizon
23.0
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Upload Speed Experience
in Alabama
in Mbps
AT&T
5.1
T-Mobile
7.6
Verizon
6.5
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4G Availability
in Alabama
% of time
AT&T
97.5
T-Mobile
96.7
Verizon
97.3
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Arizona

Video Experience
in Arizona
in 0-100 points
AT&T
53.7
T-Mobile
52.9
Verizon
57.4
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Games Experience
in Arizona
in 0-100 points
AT&T
72.0
T-Mobile
64.5
Verizon
70.2
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Voice App Experience
in Arizona
in 0-100 points
AT&T
79.8
T-Mobile
78.2
Verizon
78.9
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Download Speed Experience
in Arizona
in Mbps
AT&T
44.0
T-Mobile
30.7
Verizon
28.5
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Upload Speed Experience
in Arizona
in Mbps
AT&T
6.5
T-Mobile
8.1
Verizon
8.3
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4G Availability
in Arizona
% of time
AT&T
96.4
T-Mobile
97.2
Verizon
97.7
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California

Video Experience
in California
in 0-100 points
AT&T
54.0
T-Mobile
52.4
Verizon
58.5
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Games Experience
in California
in 0-100 points
AT&T
72.0
T-Mobile
66.7
Verizon
71.4
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Voice App Experience
in California
in 0-100 points
AT&T
78.2
T-Mobile
78.9
Verizon
78.9
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Download Speed Experience
in California
in Mbps
AT&T
36.9
T-Mobile
29.2
Verizon
31.6
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Upload Speed Experience
in California
in Mbps
AT&T
7.7
T-Mobile
10.0
Verizon
9.2
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4G Availability
in California
% of time
AT&T
97.0
T-Mobile
97.7
Verizon
97.8
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Colorado

Video Experience
in Colorado
in 0-100 points
AT&T
52.1
T-Mobile
50.6
Verizon
56.2
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Games Experience
in Colorado
in 0-100 points
AT&T
61.1
T-Mobile
58.7
Verizon
63.0
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Voice App Experience
in Colorado
in 0-100 points
AT&T
77.9
T-Mobile
76.7
Verizon
77.4
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Download Speed Experience
in Colorado
in Mbps
AT&T
42.6
T-Mobile
25.7
Verizon
27.0
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Upload Speed Experience
in Colorado
in Mbps
AT&T
6.6
T-Mobile
7.3
Verizon
7.0
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4G Availability
in Colorado
% of time
AT&T
93.6
T-Mobile
97.0
Verizon
96.4
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Florida

Video Experience
in Florida
in 0-100 points
AT&T
52.1
T-Mobile
52.4
Verizon
54.7
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Games Experience
in Florida
in 0-100 points
AT&T
65.5
T-Mobile
61.1
Verizon
63.6
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Voice App Experience
in Florida
in 0-100 points
AT&T
78.0
T-Mobile
77.7
Verizon
77.4
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Download Speed Experience
in Florida
in Mbps
AT&T
31.6
T-Mobile
31.1
Verizon
28.8
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Upload Speed Experience
in Florida
in Mbps
AT&T
5.7
T-Mobile
8.7
Verizon
7.6
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4G Availability
in Florida
% of time
AT&T
97.5
T-Mobile
97.7
Verizon
98.0
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Georgia

Video Experience
in Georgia
in 0-100 points
AT&T
52.2
T-Mobile
52.6
Verizon
53.2
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Games Experience
in Georgia
in 0-100 points
AT&T
67.6
T-Mobile
68.7
Verizon
63.2
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Voice App Experience
in Georgia
in 0-100 points
AT&T
77.6
T-Mobile
79.4
Verizon
77.1
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Download Speed Experience
in Georgia
in Mbps
AT&T
32.3
T-Mobile
31.4
Verizon
24.6
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Upload Speed Experience
in Georgia
in Mbps
AT&T
5.4
T-Mobile
8.4
Verizon
6.6
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4G Availability
in Georgia
% of time
AT&T
97.0
T-Mobile
97.4
Verizon
97.8
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Illinois

Video Experience
in Illinois
in 0-100 points
AT&T
54.4
T-Mobile
55.5
Verizon
57.5
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Games Experience
in Illinois
in 0-100 points
AT&T
73.4
T-Mobile
70.2
Verizon
72.3
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Voice App Experience
in Illinois
in 0-100 points
AT&T
79.4
T-Mobile
80.1
Verizon
80.0
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Download Speed Experience
in Illinois
in Mbps
AT&T
41.4
T-Mobile
35.0
Verizon
29.3
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Upload Speed Experience
in Illinois
in Mbps
AT&T
7.1
T-Mobile
10.4
Verizon
9.2
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4G Availability
in Illinois
% of time
AT&T
98.0
T-Mobile
98.2
Verizon
98.3
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Indiana

Video Experience
in Indiana
in 0-100 points
AT&T
51.9
T-Mobile
52.9
Verizon
56.3
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Games Experience
in Indiana
in 0-100 points
AT&T
68.7
T-Mobile
62.1
Verizon
68.8
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Voice App Experience
in Indiana
in 0-100 points
AT&T
78.3
T-Mobile
78.1
Verizon
79.1
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Download Speed Experience
in Indiana
in Mbps
AT&T
35.7
T-Mobile
26.3
Verizon
29.3
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Upload Speed Experience
in Indiana
in Mbps
AT&T
6.3
T-Mobile
6.0
Verizon
8.0
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4G Availability
in Indiana
% of time
AT&T
97.2
T-Mobile
97.4
Verizon
98.3
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Kansas

Video Experience
in Kansas
in 0-100 points
AT&T
52.2
T-Mobile
52.9
Verizon
53.7
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Games Experience
in Kansas
in 0-100 points
AT&T
68.9
T-Mobile
61.2
Verizon
65.5
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Voice App Experience
in Kansas
in 0-100 points
AT&T
79.3
T-Mobile
78.8
Verizon
78.8
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Download Speed Experience
in Kansas
in Mbps
AT&T
40.7
T-Mobile
32.0
Verizon
23.1
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Upload Speed Experience
in Kansas
in Mbps
AT&T
5.9
T-Mobile
7.5
Verizon
7.5
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4G Availability
in Kansas
% of time
AT&T
96.8
T-Mobile
97.8
Verizon
98.1
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Kentucky

Video Experience
in Kentucky
in 0-100 points
AT&T
50.9
T-Mobile
51.2
Verizon
54.0
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Games Experience
in Kentucky
in 0-100 points
AT&T
62.2
T-Mobile
61.3
Verizon
64.2
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Voice App Experience
in Kentucky
in 0-100 points
AT&T
76.9
T-Mobile
78.1
Verizon
78.1
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Download Speed Experience
in Kentucky
in Mbps
AT&T
29.2
T-Mobile
26.2
Verizon
25.8
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Upload Speed Experience
in Kentucky
in Mbps
AT&T
5.4
T-Mobile
6.1
Verizon
7.1
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4G Availability
in Kentucky
% of time
AT&T
95.9
T-Mobile
96.7
Verizon
96.5
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Louisiana

Video Experience
in Louisiana
in 0-100 points
AT&T
50.7
T-Mobile
50.4
Verizon
54.0
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Games Experience
in Louisiana
in 0-100 points
AT&T
64.4
T-Mobile
60.0
Verizon
62.5
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Voice App Experience
in Louisiana
in 0-100 points
AT&T
77.9
T-Mobile
78.2
Verizon
77.8
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Download Speed Experience
in Louisiana
in Mbps
AT&T
26.9
T-Mobile
21.3
Verizon
27.9
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Upload Speed Experience
in Louisiana
in Mbps
AT&T
5.5
T-Mobile
5.6
Verizon
7.6
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4G Availability
in Louisiana
% of time
AT&T
98.2
T-Mobile
97.0
Verizon
97.1
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Maryland

Video Experience
in Maryland
in 0-100 points
AT&T
53.9
T-Mobile
53.8
Verizon
58.9
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Games Experience
in Maryland
in 0-100 points
AT&T
74.1
T-Mobile
74.0
Verizon
75.4
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Voice App Experience
in Maryland
in 0-100 points
AT&T
79.1
T-Mobile
80.0
Verizon
79.5
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Download Speed Experience
in Maryland
in Mbps
AT&T
47.4
T-Mobile
31.4
Verizon
38.0
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Upload Speed Experience
in Maryland
in Mbps
AT&T
6.3
T-Mobile
9.2
Verizon
9.5
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4G Availability
in Maryland
% of time
AT&T
97.1
T-Mobile
98.0
Verizon
98.4
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Massachusetts

Video Experience
in Massachusetts
in 0-100 points
AT&T
53.3
T-Mobile
54.6
Verizon
58.8
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Games Experience
in Massachusetts
in 0-100 points
AT&T
71.0
T-Mobile
74.1
Verizon
70.8
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Voice App Experience
in Massachusetts
in 0-100 points
AT&T
78.0
T-Mobile
80.4
Verizon
79.4
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Download Speed Experience
in Massachusetts
in Mbps
AT&T
42.3
T-Mobile
36.8
Verizon
38.4
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Upload Speed Experience
in Massachusetts
in Mbps
AT&T
7.1
T-Mobile
11.7
Verizon
9.6
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4G Availability
in Massachusetts
% of time
AT&T
96.7
T-Mobile
98.4
Verizon
98.1
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Michigan

Video Experience
in Michigan
in 0-100 points
AT&T
52.0
T-Mobile
53.8
Verizon
56.7
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Games Experience
in Michigan
in 0-100 points
AT&T
65.2
T-Mobile
60.5
Verizon
67.0
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Voice App Experience
in Michigan
in 0-100 points
AT&T
77.9
T-Mobile
77.5
Verizon
77.9
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Download Speed Experience
in Michigan
in Mbps
AT&T
38.5
T-Mobile
33.3
Verizon
29.7
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Upload Speed Experience
in Michigan
in Mbps
AT&T
5.1
T-Mobile
8.0
Verizon
7.8
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4G Availability
in Michigan
% of time
AT&T
96.4
T-Mobile
97.8
Verizon
98.0
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Minnesota

Video Experience
in Minnesota
in 0-100 points
AT&T
53.2
T-Mobile
54.0
Verizon
56.7
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Games Experience
in Minnesota
in 0-100 points
AT&T
67.3
T-Mobile
67.1
Verizon
69.9
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Voice App Experience
in Minnesota
in 0-100 points
AT&T
78.0
T-Mobile
79.7
Verizon
79.3
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Download Speed Experience
in Minnesota
in Mbps
AT&T
41.5
T-Mobile
37.7
Verizon
32.4
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Upload Speed Experience
in Minnesota
in Mbps
AT&T
5.6
T-Mobile
8.5
Verizon
8.3
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4G Availability
in Minnesota
% of time
AT&T
97.2
T-Mobile
97.9
Verizon
98.5
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Missouri

Video Experience
in Missouri
in 0-100 points
AT&T
51.9
T-Mobile
53.1
Verizon
54.1
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Games Experience
in Missouri
in 0-100 points
AT&T
65.5
T-Mobile
63.0
Verizon
64.8
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Voice App Experience
in Missouri
in 0-100 points
AT&T
77.5
T-Mobile
78.9
Verizon
78.3
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Download Speed Experience
in Missouri
in Mbps
AT&T
38.2
T-Mobile
30.6
Verizon
25.5
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Upload Speed Experience
in Missouri
in Mbps
AT&T
5.6
T-Mobile
7.2
Verizon
8.2
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4G Availability
in Missouri
% of time
AT&T
96.7
T-Mobile
97.3
Verizon
97.7
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Nevada

Video Experience
in Nevada
in 0-100 points
AT&T
53.8
T-Mobile
51.0
Verizon
56.5
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Games Experience
in Nevada
in 0-100 points
AT&T
72.8
T-Mobile
66.0
Verizon
70.8
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Voice App Experience
in Nevada
in 0-100 points
AT&T
79.5
T-Mobile
78.6
Verizon
78.8
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Download Speed Experience
in Nevada
in Mbps
AT&T
40.0
T-Mobile
24.8
Verizon
26.0
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Upload Speed Experience
in Nevada
in Mbps
AT&T
6.9
T-Mobile
8.4
Verizon
7.0
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4G Availability
in Nevada
% of time
AT&T
96.4
T-Mobile
97.8
Verizon
97.6
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New Jersey

Video Experience
in New Jersey
in 0-100 points
AT&T
53.4
T-Mobile
55.1
Verizon
61.5
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Games Experience
in New Jersey
in 0-100 points
AT&T
75.1
T-Mobile
77.1
Verizon
78.4
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Voice App Experience
in New Jersey
in 0-100 points
AT&T
79.4
T-Mobile
81.2
Verizon
81.0
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Download Speed Experience
in New Jersey
in Mbps
AT&T
45.4
T-Mobile
44.2
Verizon
45.0
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Upload Speed Experience
in New Jersey
in Mbps
AT&T
6.5
T-Mobile
14.6
Verizon
11.8
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4G Availability
in New Jersey
% of time
AT&T
96.8
T-Mobile
98.5
Verizon
98.8
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New York

Video Experience
in New York
in 0-100 points
AT&T
53.2
T-Mobile
54.9
Verizon
57.7
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Games Experience
in New York
in 0-100 points
AT&T
71.8
T-Mobile
75.1
Verizon
71.1
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Voice App Experience
in New York
in 0-100 points
AT&T
78.5
T-Mobile
80.4
Verizon
79.2
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Download Speed Experience
in New York
in Mbps
AT&T
38.3
T-Mobile
43.4
Verizon
36.6
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Upload Speed Experience
in New York
in Mbps
AT&T
6.6
T-Mobile
15.7
Verizon
9.8
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4G Availability
in New York
% of time
AT&T
95.9
T-Mobile
97.9
Verizon
97.4
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North Carolina

Video Experience
in North Carolina
in 0-100 points
AT&T
54.3
T-Mobile
54.0
Verizon
54.0
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Games Experience
in North Carolina
in 0-100 points
AT&T
69.7
T-Mobile
68.3
Verizon
64.9
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Voice App Experience
in North Carolina
in 0-100 points
AT&T
78.8
T-Mobile
79.4
Verizon
77.3
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Download Speed Experience
in North Carolina
in Mbps
AT&T
41.0
T-Mobile
27.5
Verizon
24.3
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Upload Speed Experience
in North Carolina
in Mbps
AT&T
6.4
T-Mobile
7.8
Verizon
5.9
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4G Availability
in North Carolina
% of time
AT&T
97.8
T-Mobile
96.9
Verizon
97.2
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Ohio

Video Experience
in Ohio
in 0-100 points
AT&T
53.4
T-Mobile
53.5
Verizon
57.0
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Games Experience
in Ohio
in 0-100 points
AT&T
72.1
T-Mobile
62.5
Verizon
72.7
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Voice App Experience
in Ohio
in 0-100 points
AT&T
79.8
T-Mobile
78.5
Verizon
79.7
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Download Speed Experience
in Ohio
in Mbps
AT&T
40.9
T-Mobile
32.4
Verizon
32.1
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Upload Speed Experience
in Ohio
in Mbps
AT&T
6.2
T-Mobile
7.2
Verizon
9.3
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4G Availability
in Ohio
% of time
AT&T
97.4
T-Mobile
97.8
Verizon
98.0
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Oklahoma

Video Experience
in Oklahoma
in 0-100 points
AT&T
52.1
T-Mobile
53.1
Verizon
53.7
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Games Experience
in Oklahoma
in 0-100 points
AT&T
67.3
T-Mobile
62.5
Verizon
64.1
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Voice App Experience
in Oklahoma
in 0-100 points
AT&T
78.7
T-Mobile
78.8
Verizon
78.7
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Download Speed Experience
in Oklahoma
in Mbps
AT&T
30.3
T-Mobile
27.6
Verizon
20.5
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Upload Speed Experience
in Oklahoma
in Mbps
AT&T
7.1
T-Mobile
8.1
Verizon
6.1
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4G Availability
in Oklahoma
% of time
AT&T
97.7
T-Mobile
97.6
Verizon
96.9
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Oregon

Video Experience
in Oregon
in 0-100 points
AT&T
54.7
T-Mobile
52.8
Verizon
55.4
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Games Experience
in Oregon
in 0-100 points
AT&T
69.7
T-Mobile
62.6
Verizon
66.1
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Voice App Experience
in Oregon
in 0-100 points
AT&T
79.2
T-Mobile
78.3
Verizon
77.2
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Download Speed Experience
in Oregon
in Mbps
AT&T
41.6
T-Mobile
32.4
Verizon
25.3
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Upload Speed Experience
in Oregon
in Mbps
AT&T
6.3
T-Mobile
8.0
Verizon
6.7
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4G Availability
in Oregon
% of time
AT&T
95.5
T-Mobile
96.8
Verizon
96.9
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Pennsylvania

Video Experience
in Pennsylvania
in 0-100 points
AT&T
52.9
T-Mobile
53.8
Verizon
57.7
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Games Experience
in Pennsylvania
in 0-100 points
AT&T
72.0
T-Mobile
73.8
Verizon
71.1
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Voice App Experience
in Pennsylvania
in 0-100 points
AT&T
78.8
T-Mobile
80.2
Verizon
78.9
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Download Speed Experience
in Pennsylvania
in Mbps
AT&T
44.4
T-Mobile
35.3
Verizon
32.4
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Upload Speed Experience
in Pennsylvania
in Mbps
AT&T
6.3
T-Mobile
9.6
Verizon
8.9
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4G Availability
in Pennsylvania
% of time
AT&T
96.6
T-Mobile
97.8
Verizon
97.1
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Tennessee

Video Experience
in Tennessee
in 0-100 points
AT&T
52.2
T-Mobile
53.8
Verizon
54.5
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Games Experience
in Tennessee
in 0-100 points
AT&T
66.7
T-Mobile
62.6
Verizon
63.3
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Voice App Experience
in Tennessee
in 0-100 points
AT&T
77.9
T-Mobile
78.2
Verizon
77.7
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Download Speed Experience
in Tennessee
in Mbps
AT&T
33.5
T-Mobile
27.2
Verizon
26.7
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Upload Speed Experience
in Tennessee
in Mbps
AT&T
6.2
T-Mobile
6.8
Verizon
7.9
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4G Availability
in Tennessee
% of time
AT&T
97.0
T-Mobile
96.3
Verizon
96.7
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Texas

Video Experience
in Texas
in 0-100 points
AT&T
51.2
T-Mobile
53.3
Verizon
55.4
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Games Experience
in Texas
in 0-100 points
AT&T
66.0
T-Mobile
63.9
Verizon
63.7
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Voice App Experience
in Texas
in 0-100 points
AT&T
78.3
T-Mobile
78.9
Verizon
78.3
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Download Speed Experience
in Texas
in Mbps
AT&T
27.9
T-Mobile
31.8
Verizon
27.4
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Upload Speed Experience
in Texas
in Mbps
AT&T
6.3
T-Mobile
9.3
Verizon
7.4
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4G Availability
in Texas
% of time
AT&T
97.8
T-Mobile
98.0
Verizon
97.6
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Utah

Video Experience
in Utah
in 0-100 points
AT&T
54.0
T-Mobile
52.1
Verizon
57.4
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Games Experience
in Utah
in 0-100 points
AT&T
70.5
T-Mobile
66.4
Verizon
69.7
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Voice App Experience
in Utah
in 0-100 points
AT&T
79.2
T-Mobile
79.6
Verizon
78.7
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Download Speed Experience
in Utah
in Mbps
AT&T
41.9
T-Mobile
32.4
Verizon
32.3
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Upload Speed Experience
in Utah
in Mbps
AT&T
6.2
T-Mobile
10.2
Verizon
9.7
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4G Availability
in Utah
% of time
AT&T
94.4
T-Mobile
96.9
Verizon
95.9
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Virginia

Video Experience
in Virginia
in 0-100 points
AT&T
53.5
T-Mobile
53.2
Verizon
56.5
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Games Experience
in Virginia
in 0-100 points
AT&T
71.1
T-Mobile
70.8
Verizon
70.4
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Voice App Experience
in Virginia
in 0-100 points
AT&T
78.2
T-Mobile
79.3
Verizon
78.4
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Download Speed Experience
in Virginia
in Mbps
AT&T
40.7
T-Mobile
32.9
Verizon
28.9
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Upload Speed Experience
in Virginia
in Mbps
AT&T
6.2
T-Mobile
8.9
Verizon
8.2
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4G Availability
in Virginia
% of time
AT&T
96.6
T-Mobile
97.5
Verizon
97.5
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Washington

Video Experience
in Washington
in 0-100 points
AT&T
54.1
T-Mobile
52.6
Verizon
56.6
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Games Experience
in Washington
in 0-100 points
AT&T
68.6
T-Mobile
64.6
Verizon
67.0
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Voice App Experience
in Washington
in 0-100 points
AT&T
78.7
T-Mobile
78.6
Verizon
77.2
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Download Speed Experience
in Washington
in Mbps
AT&T
43.3
T-Mobile
33.4
Verizon
28.5
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Upload Speed Experience
in Washington
in Mbps
AT&T
6.8
T-Mobile
8.6
Verizon
7.4
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4G Availability
in Washington
% of time
AT&T
95.9
T-Mobile
97.5
Verizon
97.1
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Wisconsin

Video Experience
in Wisconsin
in 0-100 points
AT&T
52.6
T-Mobile
51.7
Verizon
55.6
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Games Experience
in Wisconsin
in 0-100 points
AT&T
66.9
T-Mobile
57.0
Verizon
63.6
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Voice App Experience
in Wisconsin
in 0-100 points
AT&T
77.7
T-Mobile
76.5
Verizon
77.0
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Download Speed Experience
in Wisconsin
in Mbps
AT&T
36.4
T-Mobile
22.2
Verizon
25.0
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Upload Speed Experience
in Wisconsin
in Mbps
AT&T
5.5
T-Mobile
5.4
Verizon
6.1
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4G Availability
in Wisconsin
% of time
AT&T
96.7
T-Mobile
95.2
Verizon
97.7
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Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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