In this report, we've analyzed our data gathered in the 90-day period starting on February 1, 2021, and ending on May 1, 2021, to compare the mobile network experience of Costa Rica’s three national operators: Claro, Kölbi and Movistar. We further delved deeper into Costa Rica’s seven regions, comparing the results of these three operators.
This period includes a phase when some COVID-19 movement restrictions were eased (running from February 2021). Overall, the mobile network experience of Costa Rican users has been resilient and is recovering across a majority of measures, as opposed to a few declines observed in the last report.
Our latest look at Costa Rica reveals that one operator — Claro — is emerging as a leading operator for mobile network experience. The operator broke through the statistical ties with Movistar in 4G Availability and with Kölbi in Upload Speed Experience to win both these awards outright. Claro also held onto the two awards for Games Experience and Voice App Experience. As a result, Claro is the winner of four out of eight awards this time.
Meanwhile, Kölbi has once again won the Video Experience, Download Speed Experience and 4G Coverage Experience awards. However, its lead over Movistar in Video Experience and 4G Coverage Experience has more than halved since our last report. If this trend continues, Movistar could possibly beat Kölbi on these measures in the near future. The operator has announced an aggressive 4G expansion target — 100% coverage by the end of 2021. That said, Movistar continues to reign in Latency Experience after improving its lead over its competitors.
Last year, Costa Rica has reportedly launched a consultation into spectrum suitable for 5G use. As the country plans its roadmap to adopt the new technology, 4G continues to play a vital role as the network that consumers spend most of their time connected to. Also, strong 4G networks will pave the road for a smoother transition to next-generation 5G networks.