Mobile Network Experience Report Costa Rica June 2021

Costa Rica

Mobile Network Experience Report
June 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

Costa Rica’s mobile Video Experience improves overall

While Kölbi remains the winner of the Video Experience award, a typical mobile Video Experience in Costa Rica now ranges from Good to Very Good — up from Fair to Good seen in our last report — as our users reported improvements across the board. Kölbi’s score has improved by 2.4 points to 65 points, now placing in the Very Good (65-75) category. However, Movistar users saw the most significant improvement of seven points, followed by the 3.1 points improvement seen by those on Claro. As a result, both operators have moved up a category as well — from Fair (40-55) to Good (55-65).

Claro achieves a third consecutive outright win in Games Experience

Looking at multiplayer mobile gaming, Claro wins the Games Experience award for the third time in a row. Claro’s score of 57.9 points (out of 100) is 18.1 points (45.5%) higher than Kölbi’s, while Movistar was further away with 36.2 points. Opensignal’s Games Experience quantifies the experience of real-time multiplayer mobile gaming on an operator’s network. It represents the experience of popular genres of mobile games such as battle royale games examples of which include PUBG mobile or Garena FreeFire and MOBA (multiplayer online battle arena) titles like Arena of Valor.

Claro holds on to our Voice App Experience award

Claro continues to lead in our measure of the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger. The operator wins the Voice App Experience award with a score of 79.3 points — an improvement of 0.9 points since our last report. Our Kölbi users reported a greater upswing of 2.5 points to 74.3 points that elevated the operator to the Acceptable Category (74-80) alongside Claro. In comparison, Movistar remains in the Poor category with a modest improvement of 0.7 points. An Acceptable Voice App Experience means users were generally satisfied. However, some users experienced perceptible call quality impairments. clicking sounds or distortion of short durations of could be heard, and/or the volume may not have been sufficiently loud.

Kölbi keeps our Download Speed Experience award, but Claro is catching up

Kölbi once again won our Download Speed Experience award, but rival Claro whittles away at its sizable lead. The overall download speeds our Claro users saw have grown by a noteworthy 3.4 Mbps (29.4%) to 15.2 Mbps since our last report, while our Kölbi users’ Download Speed Experience fell by 0.8 points. As a result, Kölbi’s lead over Claro on this measure has fallen from 10.3 Mbps (87.7%) to 6.1 Mbps (39.9%). On the other hand, Movistar was relatively far behind with users experiencing average speeds of 7.7 Mbps.

Claro edges out and wins the Upload Speed Experience award

Claro beats Kölbi to win our Upload Speed Experience award outright after sharing it with Kölbi in our previous report due to a statistical tie. Claro’s Upload Speed Experience score has improved consistently over the years; in our June 2019 report, Claro placed last for this measure. In this report, our Claro users saw speeds improve by 0.8 Mbps (11.8%) and they saw a lead of 1.1 Mbps over the experience of our users on our ex-winner Kölbi.

Costa Rica’s 4G Availability keeps growing; Claro and Movistar push past the 80% mark

Our users in Costa Rica reported increases in 4G Availability across the board. Our Claro users saw the most significant improvement of 5.4 percentage points since the last report, followed by increases of 4.3 and 2.8 percentage points on Movistar and Kölbi’s networks, respectively. As a result, two out of three operators in the country have surpassed the 80% 4G Availability milestone. Claro broke the deadlock with Movistar to win our 4G Availability award outright this time with a score of 83.5% and established a lead of 2.7 percentage points over Movistar’s score of 80.9%. Meanwhile, Kölbi’s score remains significantly apart, less than one point shy of the 70% mark.

Introduction

In this report, we've analyzed our data gathered in the 90-day period starting on February 1, 2021, and ending on May 1, 2021, to compare the mobile network experience of Costa Rica’s three national operators: Claro, Kölbi and Movistar. We further delved deeper into Costa Rica’s seven regions, comparing the results of these three operators.

This period includes a phase when some COVID-19 movement restrictions were eased (running from February 2021). Overall, the mobile network experience of Costa Rican users has been resilient and is recovering across a majority of measures, as opposed to a few declines observed in the last report.

Our latest look at Costa Rica reveals that one operator — Claro — is emerging as a leading operator for mobile network experience. The operator broke through the statistical ties with Movistar in 4G Availability and with Kölbi in Upload Speed Experience to win both these awards outright. Claro also held onto the two awards for Games Experience and Voice App Experience. As a result, Claro is the winner of four out of eight awards this time.

Meanwhile, Kölbi has once again won the Video Experience, Download Speed Experience and 4G Coverage Experience awards. However, its lead over Movistar in Video Experience and 4G Coverage Experience has more than halved since our last report. If this trend continues, Movistar could possibly beat Kölbi on these measures in the near future. The operator has announced an aggressive 4G expansion target — 100% coverage by the end of 2021. That said, Movistar continues to reign in Latency Experience after improving its lead over its competitors.

Last year, Costa Rica has reportedly launched a consultation into spectrum suitable for 5G use. As the country plans its roadmap to adopt the new technology, 4G continues to play a vital role as the network that consumers spend most of their time connected to. Also, strong 4G networks will pave the road for a smoother transition to next-generation 5G networks.

Opensignal Awards Table

Mobile Experience Awards, Costa Rica
June 2021, Costa Rica Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
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Mobile Experience Awards Winners
June 2021, Costa Rica
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Claro
57.5
Kölbi
65.0
Movistar
60.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Kölbi wins the Video Experience award with a score of 65 points — up by 2.4 points since the last report. However, Kölbi’s lead has nearly halved since our previous report. This change was driven by a rise of seven points (13%) in Movistar’s score, while Claro’s increased by 3.1 points (5.6%). These changes have meant that all operators have moved up a category — from Fair (40-55) to Good (55-65) in Movistar and Claro’s case, and from Good to Very Good (65-75) for Kölbi.

Breaking down the Video Experience by network technology type — 3G and 4G. Our Kölbi users continued to see the best 4G Video Experience with a score of 74.5 points — half a point shy of an Excellent rating. Meanwhile, Movistar users enjoyed an improved experience — from Good to Very Good — compared to our last report. Claro’s 4G Video Experience was statistically unchanged and continued to place in the Good category. That said, the 3G Experience in Costa Rica ranged from Poor to Fair.

Video Experience
in 0-100 points
Claro
57.5
Kölbi
65.0
Movistar
60.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
63.6 (± 1.11) 74.5 (± 0.55) 68.6 (± 0.65)
3G Video Experience
39.8 (± 2.42) 47.7 (± 1.29) 39.1 (± 1.98)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
64 (± 1.11)
75 (± 0.55)
69 (± 0.65)
3G Video Experience in 0-100 points
40 (± 2.42)
48 (± 1.29)
39 (± 1.98)
Mobile Network Experience Report | June 2021 | © Opensignal Inc.

Opensignal’s Video Experience quantifies video streaming quality by measuring real-world video streams using dedicated video streaming tests to reflect users’ true experience over an operator’s mobile network. The calculation takes picture quality, video loading time and stall rate into account and combines these measurements using an ITU-based approach to reflect the perceived video experience as reported by real people. A Very Good rating indicates that users generally enjoyed fast loading times and only occasional stalling, but the experience might have been somewhat inconsistent across users and/or video providers/resolutions.

As we descend to lower ratings, loading times lengthen, and users encounter more stops and stutters in video streams, most notably at higher resolutions. A Poor Video Experience indicates prolonged loading times, and frequent stalling is common.

Games Experience

Ever since we added the Games Experience award to our Costa Rica mobile network experience report in June 2020, Claro’s winning streak remains unbroken — three times in a row. The operator’s score of 57.9 points (on a 100-point scale) means our Claro users saw the best experience while playing multiplayer mobile games in Costa Rica. Scores reported by our Kölbi (39.8) and Movistar (36.2) users were significantly lower than those of users connecting on Claro’s networks. Lower scores mean users’ experience becomes less enjoyable, marred with increased delays and lack of control in gameplay.

Games Experience
in 0-100 points
Claro
57.9
Kölbi
39.8
Movistar
36.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
65.1 (± 0.75) 49.0 (± 0.70) 39.0 (± 0.35)
3G Games Experience
40.2 (± 0.95) 34.5 (± 0.21) 32.2 (± 0.24)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
65 (± 0.75)
49 (± 0.70)
39 (± 0.35)
3G Games Experience in 0-100 points
40 (± 0.95)
34 (± 0.21)
32 (± 0.24)
Mobile Network Experience Report | June 2021 | © Opensignal Inc.

Opensignal’s Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located worldwide. The approach is built on several years of research, quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Voice App Experience

Claro holds onto our Voice App Experience award with a score of 79.3 points. Our users on Claro’s network saw a 0.9 point improvement since the last report, which places them in the Acceptable category. Meanwhile, Kölbi users reported a greater improvement of 2.5 points — from 71.8 to 74.3 points — which was good enough to upgrade their Voice App Experience rating from Poor to Acceptable. As a result, Claro’s lead over Kölbi stands at five points. Movistar continued to place in the Poor category with a score of 71.5 points.

An Acceptable rating means some users were satisfied with the quality of the call and were generally able to comprehend without repetition, while some may have suffered from perceptible call quality impairments such as clicking sounds or distortion. Likewise, a Poor rating means many users were dissatisfied and likely suffered from increased call quality impairments.

Voice App Experience
in 0-100 points
Claro
79.3
Kölbi
74.3
Movistar
71.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
81.0 (± 0.33) 77.6 (± 0.35) 74.4 (± 0.37)
3G Voice App Experience
74.4 (± 0.94) 68.3 (± 0.60) 63.6 (± 0.94)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
81 (± 0.33)
78 (± 0.35)
74 (± 0.37)
3G Voice App Experience in 0-100 points
74 (± 0.94)
68 (± 0.60)
64 (± 0.94)
Mobile Network Experience Report | June 2021 | © Opensignal Inc.

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU)-based approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

Download Speed Experience

Kölbi has retained the top spot on Download Speed Experience as our users observed overall download speeds of 21.2 Mbps. However, its lead over Claro has shrunk this time — down from 10.3 Mbps (87.7%) seen in our previous report to 6.1 Mbps (39.9%) this time. This is because average download speeds observed by our Claro users rose by 3.4 Mbps to 15.2 Mbps, compared to the modest drops of 0.8 Mbps and 0.3 Mbps seen by our Kölbi and Movistar users, respectively.

Download Speed Experience
in Mbps
Claro
15.2
Kölbi
21.2
Movistar
7.7
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
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Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
19.1 (± 0.68) 30.8 (± 0.50) 9.2 (± 0.13)
3G Download Speed
3.7 (± 0.17) 3.8 (± 0.08) 3.5 (± 0.12)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2021 | © Opensignal Limited
4G Download Speed in Mbps
19 (± 0.68)
31 (± 0.50)
9 (± 0.13)
3G Download Speed in Mbps
4 (± 0.17)
4 (± 0.08)
3 (± 0.12)
Mobile Network Experience Report | June 2021 | © Opensignal Inc.

When we break down Download Speed Experience by mobile technology generation. In 4G download speed measurements, our Kölbi users saw the fastest average speeds — 30.8 Mbps — down by 2.1 Mbps (6.5%) since our last report. On the other hand, Claro users’ 4G Download speeds rose by 3.4 Mbps (21.2%) to 19.1 Mbps. As a result, Claro has reduced the gap with Kölbi to 11.7 Mbps (61.2%) from the 17.2 Mbps (109%) gap between each operator’s users’ experience in the last report.

Upload Speed Experience

Claro and Kölbi were joint winners of the Upload Speed Experience award in our last report, but this time around, Claro wins it outright. This is due to a 0.8 Mbps (11.8%) increase in the average upload speeds observed by our Claro users and a 0.2 Mbps (3.4%) decline in Kölbi’s score. Claro now leads by 1.1 Mbps with a score of 7.1 Mbps, with Kölbi in second place with 6 Mbps, followed by Movistar with 4.7 Mbps.

Upload Speed Experience
in Mbps
Claro
7.1
Kölbi
6.0
Movistar
4.7
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
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Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
9.1 (± 0.28) 8.6 (± 0.17) 6.1 (± 0.12)
3G Upload Speed
1.4 (± 0.07) 1.3 (± 0.04) 0.7 (± 0.04)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2021 | © Opensignal Limited
4G Upload Speed in Mbps
9 (± 0.28)
9 (± 0.17)
6 (± 0.12)
3G Upload Speed in Mbps
1 (± 0.07)
1 (± 0.04)
1 (± 0.04)
Mobile Network Experience Report | June 2021 | © Opensignal Inc.

Upload speeds are becoming increasingly important in mobile services, with changing usage patterns and consumption habits. Mobile users now engage more on social media apps — creating and sharing high-resolution images and videos — and are moving away from content consumption to content creation, which gives operators with the fastest upload speeds a distinct advantage.

Latency Experience

Once again, Movistar won our Latency Experience award — this time with an average overall response time of 49.9 milliseconds (ms). This is a slight improvement from the 51.5 ms latency score our users recorded on Movistar’s network in our last report. Kölbi is second-placed with a latency score of 62.4 ms and Claro is third with a latency score of 71.3ms. Both Claro and Kölbisaw their Latency Experience worsen by 4.3 ms and 7.7 ms, respectively. Latency impacts the customer experience in subtle ways; lower latency scores mean less lag when using real-time applications.

Latency Experience
in ms The lower the figure the better the latency
Claro
71.3
Kölbi
62.4
Movistar
49.9
0 18.75 37.5 56.25 75
The brackets represent confidence intervals.
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Latency Experience
Additional Metrics
in ms
4G Latency
63.9 (± 0.43) 43.1 (± 0.48) 40.4 (± 0.81)
3G Latency
92.9 (± 2.99) 97.3 (± 3.17) 76.2 (± 3.15)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2021 | © Opensignal Limited
4G Latency in ms
64 (± 0.43)
43 (± 0.48)
40 (± 0.81)
3G Latency in ms
93 (± 2.99)
97 (± 3.17)
76 (± 3.15)
Mobile Network Experience Report | June 2021 | © Opensignal Inc.

4G Availability

While our Costa Rican users on all three operator’s networks have spent a greater proportion of their time connected to 4G services since our last report, Claro and Movistar’s scores have surpassed the 80% mark. Claro won our 4G Availability award with a score of 83.5 points — a noteworthy improvement of 5.4 percentage points since our last report. Movistar’s score increased by 4.3 percentage points to 80.9%, while Kölbi’s score rose by 2.8 percentage points to 69.6%. As a result, Claro has now established its lead over Movistar at 2.6 percentage points.

4G Availability
% of time
Claro
83.5
Kölbi
69.6
Movistar
80.9
0 21.25 42.5 63.75 85
The brackets represent confidence intervals.
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Opensignal's 4G Availability shows the proportion of time 4G users spent connected to their 4G network. And the 4G Availability of Costa Rica means that, on average, our 4G users on Claro and Movistar were able to latch on to a 4G connection more than eight out of 10 times, while those on Kölbi could connect almost seven out of 10 times.

4G Coverage Experience

Little has changed since our last report in terms of 4G Coverage Experience with Kölbi occupying first place. The operator’s score increased slightly by 0.2 points to 7.6 points (on a scale of 10). Meanwhile, Movistar and Claro’s scores increased by 0.5 points to 7.4 and 6 points, respectively. Due to these improvements, Kölbi’s lead over second-placed Movistar has more than halved since our last report — from 0.5 points to 0.2 points.

4G Coverage Experience
in 0-10 points
Claro
6.0
Kölbi
7.6
Movistar
7.4
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Opensignal’s 4G Coverage Experience metric measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.

Regional Analysis

Our regional analysis assesses how the mobile network experience varies across seven different regions of Costa Rica: Alajuela, Cartago, Guanacaste, Heredia, Limon, Puntarenas and San Jose.

Like our national results, Claro dominates our regional results of mobile Games Experience — the operator wins outright in each of the seven regions. While Claro’s winning scores ranged from 48.7 points in Guanacaste to 61 points in San Jose, Kölbi and Movistar’s scores are significantly lower, below 42.9 points and 37.7 points, respectively in all seven regions. This means that all operators could benefit from improvements on their networks to support a better mobile Games Experience in Costa Rica.

Claro also reigns top in our measure of Voice App Experience in each of the seven regions. Our users on its network enjoyed a Good experience while using over-the-top (OTT) voice services in Heredia and San Jose.

Meanwhile, Kölbi achieved a clean sweep on Download Speed Experience by winning awards for this measure in all seven regions. Our Kölbi users observed download speeds averaging above 20 Mbps in four out of seven regions and those in Cartago enjoyed the fastest average download speeds of 25.7 Mbps. Additionally, Kölbi won the Video Experience award in five regions and further collected joint wins with Movistar in three regions. Our Kölbi users in Cartago, Heredia and San Jose enjoyed a Very Good experience while streaming videos using mobile data.

Movistar and Claro continue battling it out in regional 4G Availability; Movistar won outright in two regions — Guanacaste and Puntarenas — and collected joint wins in a further five regions along with Claro. Movistar also bagged outright wins for Latency Experience in all seven regions.

Select any region or city below to display individual breakdown

Alajuela

Video Experience
in Alajuela
in 0-100 points
Claro
55.5
Kölbi
62.8
Movistar
60.2
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Games Experience
in Alajuela
in 0-100 points
Claro
55.8
Kölbi
40.5
Movistar
35.9
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Voice App Experience
in Alajuela
in 0-100 points
Claro
78.3
Kölbi
74.8
Movistar
71.0
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Download Speed Experience
in Alajuela
in Mbps
Claro
14.1
Kölbi
19.5
Movistar
7.5
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Upload Speed Experience
in Alajuela
in Mbps
Claro
6.4
Kölbi
5.9
Movistar
4.3
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Latency Experience
in Alajuela
in ms
Claro
72.6
Kölbi
65.3
Movistar
52.0
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4G Availability
in Alajuela
% of time
Claro
77.9
Kölbi
64.3
Movistar
76.9
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Cartago

Video Experience
in Cartago
in 0-100 points
Claro
59.3
Kölbi
66.9
Movistar
62.0
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Games Experience
in Cartago
in 0-100 points
Claro
58.7
Kölbi
42.8
Movistar
37.5
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Voice App Experience
in Cartago
in 0-100 points
Claro
79.6
Kölbi
76.0
Movistar
73.3
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Download Speed Experience
in Cartago
in Mbps
Claro
14.2
Kölbi
25.7
Movistar
8.2
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Upload Speed Experience
in Cartago
in Mbps
Claro
7.4
Kölbi
8.4
Movistar
4.9
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Latency Experience
in Cartago
in ms
Claro
71.3
Kölbi
54.3
Movistar
46.0
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4G Availability
in Cartago
% of time
Claro
85.1
Kölbi
76.8
Movistar
84.2
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Guanacaste

Video Experience
in Guanacaste
in 0-100 points
Claro
54.1
Kölbi
62.5
Movistar
59.5
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Games Experience
in Guanacaste
in 0-100 points
Claro
48.7
Kölbi
39.1
Movistar
36.0
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Voice App Experience
in Guanacaste
in 0-100 points
Claro
78.2
Kölbi
74.5
Movistar
70.7
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Download Speed Experience
in Guanacaste
in Mbps
Claro
10.7
Kölbi
20.2
Movistar
7.6
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Upload Speed Experience
in Guanacaste
in Mbps
Claro
4.0
Kölbi
4.9
Movistar
4.3
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Latency Experience
in Guanacaste
in ms
Claro
98.7
Kölbi
71.5
Movistar
54.0
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4G Availability
in Guanacaste
% of time
Claro
51.2
Kölbi
59.8
Movistar
76.3
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Heredia

Video Experience
in Heredia
in 0-100 points
Claro
63.1
Kölbi
67.7
Movistar
63.6
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Games Experience
in Heredia
in 0-100 points
Claro
60.3
Kölbi
42.6
Movistar
37.5
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Voice App Experience
in Heredia
in 0-100 points
Claro
80.1
Kölbi
76.4
Movistar
74.0
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Download Speed Experience
in Heredia
in Mbps
Claro
18.2
Kölbi
22.5
Movistar
9.4
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Upload Speed Experience
in Heredia
in Mbps
Claro
8.3
Kölbi
6.4
Movistar
5.7
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Latency Experience
in Heredia
in ms
Claro
66.8
Kölbi
52.5
Movistar
45.6
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4G Availability
in Heredia
% of time
Claro
86.2
Kölbi
73.2
Movistar
84.1
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Limon

Video Experience
in Limon
in 0-100 points
Claro
47.5
Kölbi
57.1
Movistar
57.0
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Games Experience
in Limon
in 0-100 points
Claro
53.0
Kölbi
36.2
Movistar
34.9
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Voice App Experience
in Limon
in 0-100 points
Claro
78.5
Kölbi
71.0
Movistar
68.9
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Download Speed Experience
in Limon
in Mbps
Claro
10.1
Kölbi
15.3
Movistar
6.6
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Upload Speed Experience
in Limon
in Mbps
Claro
4.6
Kölbi
4.4
Movistar
4.0
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Latency Experience
in Limon
in ms
Claro
77.4
Kölbi
75.9
Movistar
57.1
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4G Availability
in Limon
% of time
Claro
73.6
Kölbi
56.4
Movistar
76.9
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Puntarenas

Video Experience
in Puntarenas
in 0-100 points
Claro
50.8
Kölbi
59.0
Movistar
59.2
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Games Experience
in Puntarenas
in 0-100 points
Claro
51.9
Kölbi
37.0
Movistar
36.0
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Voice App Experience
in Puntarenas
in 0-100 points
Claro
79.3
Kölbi
71.9
Movistar
71.5
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Download Speed Experience
in Puntarenas
in Mbps
Claro
14.8
Kölbi
18.9
Movistar
7.6
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Upload Speed Experience
in Puntarenas
in Mbps
Claro
5.3
Kölbi
4.9
Movistar
3.9
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Latency Experience
in Puntarenas
in ms
Claro
73.9
Kölbi
71.7
Movistar
53.4
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4G Availability
in Puntarenas
% of time
Claro
60.1
Kölbi
60.4
Movistar
75.3
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San Jose

Video Experience
in San Jose
in 0-100 points
Claro
58.8
Kölbi
68.6
Movistar
62.8
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Games Experience
in San Jose
in 0-100 points
Claro
61.0
Kölbi
42.5
Movistar
37.6
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Voice App Experience
in San Jose
in 0-100 points
Claro
80.4
Kölbi
75.9
Movistar
73.5
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Download Speed Experience
in San Jose
in Mbps
Claro
16.1
Kölbi
23.6
Movistar
8.1
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Upload Speed Experience
in San Jose
in Mbps
Claro
7.9
Kölbi
6.6
Movistar
5.5
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Latency Experience
in San Jose
in ms
Claro
67.7
Kölbi
54.9
Movistar
44.2
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4G Availability
in San Jose
% of time
Claro
87.0
Kölbi
75.3
Movistar
85.4
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Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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