In our regional outlook, we analyzed users’ mobile network experience in four regions — Alajuela, Cartago, Heredia, and San José — across Costa Rica.
Kölbi's lead in Download Speed Experience and Video Experience at a national level was reflected in the regions. The operator won our Download Speed Experience in all four regions. Our users on Kölbi’s network reported average download speeds above the operator’s national Download Speed Experience score — 22 Mbps —in Cartago and Heredia— while those in San José observed speeds above 25 Mbps. Kölbi also swept away our Video Experience awards in all four regions, with our users on its network enjoying a Very Good Video Experience in San José, Heredia and Cartago. Meaning our Kölbi users in these three regions observed fast loading times and only occasional stalling compared to their counterparts in other regions and/or on other networks.
Claro was the dominant operator in Voice App Experience, Games Experience and Latency Experience: the operator won all three categories in all four regions outright. That said, there is a lot of room for improvement on Games Experience, as all our winning scores were between 53.2-58.3 — placing them in the Poor category.
We saw a tight competition in 4G Availability: Claro won in Heredia outright and ended up in a dead heat with Movistar in the remaining regions.
Select any region below to display individual breakdown