Mobile Network Experience Report Portugal February 2021

Portugal

Mobile Network Experience Report
February 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Vodafone wins six out of seven awards outright, ties with MEO and NOS on 4G Coverage Experience

Remarkably, this is the third report in a row in which Vodafone has won six out of seven of our mobile network experience awards outright. The only award where our users did not see Vodafone hold a significant lead over its rivals was 4G Coverage Experience, where all three operators have been locked in a three-way tie ever since we introduced this measure of the mobile experience this time last year.

Vodafone has regained an Excellent rating for Video Experience

Vodafone has returned to being the only operator in Portugal on which our users observed an Excellent (75 or above) Video Experience, while our users on its rivals’ networks had a Very Good experience instead. The operator had an Excellent rating for this measure of the mobile experience back in our February 2020 report, but fell back to Very Good in our last report. However, both MEO and NOS are just 2-2.2 points away from moving into the Excellent category.

MEO continues to eat away at Vodafone’s lead on Download Speed Experience

While our users on all three operators’ networks have seen impressive increases in their average download speeds since our last report, our MEO users saw the largest improvement. The operator’s Download Speed Experience score rose by 7.4 Mbps (28%) to 33.6 Mbps, while Vodafone and NOS’s scores increased by 6.6 Mbps (21.9%) and 3.2 Mbps (17.3%), respectively. As a result, while Vodafone is still the outright winner of the Download Speed Experience award, its lead over second-placed MEO has shrunk further — dropping by 0.7 Mbps to 3.2 Mbps (9.6%).

MEO and NOS have made good progress on Upload Speed Experience

While Vodafone continues to win the Upload Speed Experience award outright, it has made less progress than its rivals on this measure of the mobile experience. Our MEO and NOS users have seen their average upload speeds increase by 1.4 Mbps (16.6%) and 2 Mbps (22.4%) since our last report. In contrast, their Vodafone counterparts only saw their speeds rise by 0.2 Mbps (1.6%). These changes have caused Vodafone’s lead to drop from at least 2.7 Mbps to 0.9 Mbps.

NOS moves pass the 90% mark for 4G Availability

NOS has joined Vodafone — the holder of the 4G Availability award — in the select club of operators with a 4G Availability score of more than 90%. Our NOS users spent 90.2% of their time connected to 4G services, up 1.1 percentage points from that seen in our previous report. However, both Vodafone and MEO saw larger increases in their 4G Availability score — 1.5 percentage points and 2.1, respectively. This means that Vodafone’s lead on this measure of the mobile experience has increased by 0.4 percentage points to 1.7 percentage points. In addition, MEO has moved past the 85% mark, with a score of 85.4%

Introduction

While a glance at our awards table shows that Vodafone very much remains the operator to beat, its rivals have been chipping away at its supremacy in both Download Speed Experience and Upload Speed Experience. It’s worth noting that MEO’s Download Speed Experience score has risen by a truly impressive 9.6 Mbps (40%) since our February 2020 report. Back then it trailed Vodafone by 7.6 Mbps, but this time round, it is just 3.2 Mbps behind.

Looking ahead, much will rest on the outcome of the 5G spectrum auction that all three of Portugal’s national operators have signed up to, despite their concerns over rules designed to encourage new market entrants. The regulator ANACOM has recently highlighted the higher prices paid by Portuguese subscribers compared to those paid by their EU counterparts.

In this report, we’ve analyzed the mobile experience of our Portuguese users across all three national operators — NOS, MEO and Vodafone — over the 90 day period ending 29 November 2020. Our results include measurements from 5G devices.

Opensignal Awards Table

Mobile Experience Awards, Portugal
February 2021, Portugal Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
February 2021, Portugal
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
Mobile Experience Awards Draws
February 2021, Portugal
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Vodafone
75.3
NOS
73.0
MEO
72.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Vodafone
75.3
NOS
73.0
MEO
72.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
4G Video Experience
77.6 (± 0.26) 74.8 (± 0.47) 76.8 (± 0.31)
3G Video Experience
58.5 (± 1.79) 56.1 (± 2.74) 51.0 (± 1.94)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
78 (± 0.26)
75 (± 0.47)
77 (± 0.31)
3G Video Experience in 0-100 points
58 (± 1.79)
56 (± 2.74)
51 (± 1.94)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Vodafone
73.8
NOS
71.2
MEO
68.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
4G Games Experience
77.6 (± 0.45) 74.9 (± 0.66) 75.9 (± 0.51)
3G Games Experience
45.8 (± 2.00) 40.1 (± 1.86) 36.2 (± 0.58)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
78 (± 0.45)
75 (± 0.66)
76 (± 0.51)
3G Games Experience in 0-100 points
46 (± 2.00)
40 (± 1.86)
36 (± 0.58)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Vodafone
82.2
NOS
81.5
MEO
81.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
4G Voice App Experience
83.1 (± 0.21) 82.3 (± 0.27) 82.9 (± 0.24)
3G Voice App Experience
75.5 (± 0.90) 74.2 (± 1.35) 71.7 (± 1.19)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
83 (± 0.21)
82 (± 0.27)
83 (± 0.24)
3G Voice App Experience in 0-100 points
76 (± 0.90)
74 (± 1.35)
72 (± 1.19)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Vodafone
36.8
NOS
21.4
MEO
33.6
0 10 20 30 40
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
4G Download Speed
40.9 (± 0.53) 23.1 (± 0.39) 38.8 (± 0.53)
3G Download Speed
5.4 (± 0.16) 6.1 (± 0.32) 4.7 (± 0.17)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Download Speed in Mbps
41 (± 0.53)
23 (± 0.39)
39 (± 0.53)
3G Download Speed in Mbps
5 (± 0.16)
6 (± 0.32)
5 (± 0.17)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Vodafone
11.8
NOS
10.9
MEO
10.0
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
4G Upload Speed
13.2 (± 0.20) 12.0 (± 0.24) 11.6 (± 0.20)
3G Upload Speed
1.9 (± 0.09) 1.6 (± 0.10) 1.3 (± 0.08)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | February 2021 | © Opensignal Limited
4G Upload Speed in Mbps
13 (± 0.20)
12 (± 0.24)
12 (± 0.20)
3G Upload Speed in Mbps
2 (± 0.09)
2 (± 0.10)
1 (± 0.08)
Mobile Network Experience Report | February 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Vodafone
91.9
NOS
90.2
MEO
85.4
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Vodafone
9.1
NOS
9.1
MEO
9.1
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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