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Vodafone continues to be the dominant operator in Portugal, winning six out of seven awards and holding the distinction of being the first operator in the country where our users on its network were able to latch onto a 4G signal more than 90% of the time. Our Portuguese users also observed average download speeds in excess of 30 Mbps for the first time on Vodafone’s network. The operator continues to command a formidable lead in terms of both Download Speed Experience and Upload Speed Experience — although this has eroded in percentage terms since our last report with MEO and NOS gaining ground in Download Speed Experience and Upload Speed Experience, respectively. That said, our users are seeing average download and upload speeds on Vodafone that are 32% and 27% greater than those seen on the next best-performing operator’s network.
Vodafone won our Video Experience award and jumped into the Excellent category (75-100) with a score of 76.9 points — an improvement of 4.4 points in six months. This means that our users on its network now enjoy fast loading times and almost non-existent stalling even at higher resolutions. That said, we saw improvements across the board, as NOS and MEO both increased their scores by more than 5 points ending up with a Very Good rating. Both operators are neck-and-neck and may well earn an Excellent rating in our next report, if they retain their current rate of progress.
Our MEO users observed an impressive 4.3 Mbps increase in Download Speed Experience in the last six months, increasing MEO’s hold on the No 2. spot for this metric. The operator’s score for 4G Availability also rose by a commendable 4.8 percentage points and is now above 80% for the first time. However, the experience observed by our users on its network still puts it firmly in third place for Upload Speed Experience, Latency Experience, and 4G Availability.
While in some categories progress has been incremental since our last report, all three operators have seen nearly all their scores improve, with the only exception being a 1.4ms increase in Latency Experience on Vodafone’s network. Users on all three operators are now seeing 4G Availability in excess of 80%, with Vodafone reaching the 90% mark for the first time and NOS only 1.2 percentage points away from doing so. Portugal also now has two operators where users have average observed latencies of less than 40ms and if MEO continues its current rate of progress, that number could rise to three in our next report.
Our first look at Voice App Experience in Portugal shows that users on all three operators are having a Good experience, which means that many users are satisfied although some may experience minor quality impairments, with occasional clicking sounds or distortion. Opensignal’s new, first-of-its-kind Voice App Experience metric measures the experience of Opensignal users on apps like WhatsApp, Skype, and Facebook.
In our latest report on the Portuguese mobile market, we've analyzed the mobile network experience over a period of 90 days from September 1 to November 29, 2019, to see how the country's three national operators (MEO, NOS, and Vodafone) measure up.
It only takes a glance at the results to see that Vodafone dominates Portugal’s mobile network experience, especially in 4G Availability, Download Speed Experience, and Video Experience where the operator achieved new milestones. That said, we saw some impressive improvements from its rivals too. In 4G Availability, MEO’s score has improved by 4.8 percentage points, placing it above the 80% mark for the first time while NOS edged towards 90%. We also saw the biggest gains from MEO in the Download Speed Experience and Video Experience categories.
| Mobile Experience Awards Portugal | |||
|---|---|---|---|
February 2020,
Portugal Report
|
V
Vodafone
|
N
NOS
|
M
MEO
|
Video Experience
| |||
Voice App Experience
| |||
Download Speed Experience
| |||
Upload Speed Experience
| |||
Latency Experience
| |||
4G Availability
| |||
4G Coverage Experience
| |||
|
Mobile Experience Awards Winners
|
February 2020,
Portugal
|
|---|---|
|
Video Experience
|
V
Vodafone
|
|
Voice App Experience
|
V
Vodafone
|
|
Download Speed Experience
|
V
Vodafone
|
|
Upload Speed Experience
|
V
Vodafone
|
|
Latency Experience
|
V
Vodafone
|
|
4G Availability
|
V
Vodafone
|
|
Mobile Experience Awards Draws
|
February 2020, Portugal
|
|---|---|
|
4G Coverage Experience
|
V
Vodafone
N
NOS
M
MEO
|
|
Video Experience
Additional Metrics |
V
Vodafone
|
N
NOS
|
M
MEO
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Video Experience
| 80.0 (± 0.22) | 75.5 (± 0.44) | 77.1 (± 0.33) |
|
3G Video Experience
| 60.1 (± 1.36) | 56.8 (± 1.67) | 57.5 (± 1.47) |
| 4G Video Experience | in 0-100 points |
|
V
Vodafone
|
80 (± 0.22) |
|
N
NOS
|
75 (± 0.44) |
|
M
MEO
|
77 (± 0.33) |
| 3G Video Experience | in 0-100 points |
|
V
Vodafone
|
60 (± 1.36) |
|
N
NOS
|
57 (± 1.67) |
|
M
MEO
|
58 (± 1.47) |
|
Voice App Experience
Additional Metrics |
V
Vodafone
|
N
NOS
|
M
MEO
|
|---|---|---|---|
| in 0-100 points | |||
|
4G Voice App Experience
| 83.6 (± 0.17) | 82.7 (± 0.26) | 82.3 (± 0.22) |
|
3G Voice App Experience
| 77.0 (± 0.72) | 76.0 (± 1.02) | 73.7 (± 0.87) |
| 4G Voice App Experience | in 0-100 points |
|
V
Vodafone
|
84 (± 0.17) |
|
N
NOS
|
83 (± 0.26) |
|
M
MEO
|
82 (± 0.22) |
| 3G Voice App Experience | in 0-100 points |
|
V
Vodafone
|
77 (± 0.72) |
|
N
NOS
|
76 (± 1.02) |
|
M
MEO
|
74 (± 0.87) |
|
Download Speed Experience
Additional Metrics |
V
Vodafone
|
N
NOS
|
M
MEO
|
|---|---|---|---|
| in Mbps | |||
|
4G Download Speed
| 36.3 (± 0.38) | 22.0 (± 0.31) | 28.6 (± 0.34) |
|
3G Download Speed
| 5.8 (± 0.13) | 6.1 (± 0.19) | 7.5 (± 0.18) |
| 4G Download Speed | in Mbps |
|
V
Vodafone
|
36 (± 0.38) |
|
N
NOS
|
22 (± 0.31) |
|
M
MEO
|
29 (± 0.34) |
| 3G Download Speed | in Mbps |
|
V
Vodafone
|
6 (± 0.13) |
|
N
NOS
|
6 (± 0.19) |
|
M
MEO
|
8 (± 0.18) |
|
Upload Speed Experience
Additional Metrics |
V
Vodafone
|
N
NOS
|
M
MEO
|
|---|---|---|---|
| in Mbps | |||
|
4G Upload Speed
| 13.0 (± 0.15) | 10.1 (± 0.16) | 9.2 (± 0.13) |
|
3G Upload Speed
| 1.8 (± 0.06) | 1.7 (± 0.07) | 1.5 (± 0.05) |
| 4G Upload Speed | in Mbps |
|
V
Vodafone
|
13 (± 0.15) |
|
N
NOS
|
10 (± 0.16) |
|
M
MEO
|
9 (± 0.13) |
| 3G Upload Speed | in Mbps |
|
V
Vodafone
|
2 (± 0.06) |
|
N
NOS
|
2 (± 0.07) |
|
M
MEO
|
1 (± 0.05) |
|
Latency Experience
Additional Metrics |
V
Vodafone
|
N
NOS
|
M
MEO
|
|---|---|---|---|
| in ms | |||
|
4G Latency
| 36.0 (± 0.20) | 36.7 (± 0.21) | 40.4 (± 0.24) |
|
3G Latency
| 47.3 (± 0.58) | 48.4 (± 0.82) | 52.8 (± 0.82) |
| 4G Latency | in ms |
|
V
Vodafone
|
36 (± 0.20) |
|
N
NOS
|
37 (± 0.21) |
|
M
MEO
|
40 (± 0.24) |
| 3G Latency | in ms |
|
V
Vodafone
|
47 (± 0.58) |
|
N
NOS
|
48 (± 0.82) |
|
M
MEO
|
53 (± 0.82) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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