Mobile Network Experience Report Portugal July 2020

Portugal

Mobile Network Experience Report
July 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

MEO piles on the pressure when it comes to download speeds

While our Vodafone and NOS users saw their average download speeds drop by around 1.5 Mbps when compared with those they observed in our last report, MEO users saw theirs rise by 2.2 Mbps (9.3%). Because of these changes, Vodafone’s lead over second-placed MEO has nearly halved — from the 7.6 Mbps seen in our previous report to 4.0 Mbps. As a consequence, the average download speeds observed by our Vodafone users in this data collection period were 15.1% faster than their MEO counterparts, down from the 31.8% seen previously. However, the situation may be different in our next report, given that our recent global look at the impact of the COVID-19 pandemic on the mobile experience shows that our Portuguese users’ download speeds have started to recover from the declines seen between mid-March and early May.

Vodafone users have the best Games Experience in Portugal

Our first operator level look at how mobile users experience real-time multiplayer mobile gaming on mobile networks in Portugal has revealed that while our users on all three national operators had a Fair Games Experience, Vodafone pulled ahead to win our first-ever award for this measure of the mobile experience in Portugal with a score of 74.6 out of a possible 100. Vodafone’s winning score was 3.2 points ahead of second-placed NOS. A Fair rating means that our users found the experience to be “average”. In most cases the game was responsive to the actions of the player with most users reporting that they felt like they had control over the game.

Vodafone continues to dominate Opensignal’s awards

Our awards table is almost unchanged, with Vodafone still winning six out of seven awards and is in a three-way tie with NOS and MEO for the 4G Coverage Experience award. The only difference from our last report is that Vodafone has won our inaugural Games Experience award, which has replaced the Latency Experience award that it won in our previous report.

MEO has caught up with NOS on upload speeds

While Vodafone’s lead in Upload Speed Experience has slightly increased since our last report to around 2.7 Mbps, the contest for second place saw more movement — our MEO users saw their average upload speeds increase by 1.1 Mbps (14.7%) to 8.6 Mbps, while their NOS counterparts observed no change at all. As a consequence, MEO and NOS statistically tied for the number two spot, when MEO placed third in our last report.

Video streaming and Voice App performance take a hit

Users across all three national operators observed small declines in their Video Experience and Voice App Experience, of around 1.5-2.1 points and 1.3-1.6 points, respectively. This was enough for Vodafone to drop down a category for Video Experience — from Excellent to Very Good, putting it in line with its competitors. The drop of 1.3 points observed by our MEO users in their Voice App Experience pushed it down into the Acceptable category from Good, while Vodafone and NOS remain in the Good category.

Introduction

In this report, we've analyzed our data gathered in the 90 days from the start of March 2020 to compare the mobile network experience of Portugal’s three national operators: Vodafone, NOS and MEO. As this period includes the introduction of a state of emergency in response to the COVID-19 pandemic, it also indicates to what degree the Portuguese mobile experience has weathered the resulting changes in people’s data consumption habits and locations.

While our Vodafone and NOS users observed declines of 1.4 and 1.5 Mbps in their average download speeds since our last report, average download speeds observed by our users across all three operators remained above 18 Mbps, indicating that operators’ mobile networks were resilient in the face of the changes in mobile phone use triggered by the pandemic. Our recent global look at the impact of the COVID-19 pandemic on the mobile experience shows that download speeds are already recovering.

Average upload speeds have been even more resilient than average download speeds, with the Upload Speed Experience observed by our users either staying constant — in the case of our NOS users — or increasing. Our MEO users observed a rise of 1.1 Mbps, while our Vodafone users saw one of 0.4 Mbps. The former also experienced the largest improvement in 4G Availability, with the percentage of time that our MEO 4G users spent connected to a 4G signal rising by 1.3 percentage points to 83.2%, while NOS’s score rose by 0.3 percentage points and Vodafone’s fell by 0.7%. 4G Coverage Experience was more consistent, with our users across all three national networks seeing an improvement of 0.1 points when compared with our last report.

Looking ahead, Anacom’s announcement that the allocation of 5G spectrum licenses is now planned to take place in January/February 2021 mean that it will be a while yet before 5G can enable a dramatic overall change in Portugal’s mobile experience, given the time required to rollout 5G networks beyond a scattering of city centres and for 5G smartphones to be used by a significant proportion of our Portuguese user base.

Opensignal Awards Table

Mobile Experience Awards, Portugal
July 2020, Portugal Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
July 2020, Portugal
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
Mobile Experience Awards Draws
July 2020, Portugal
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Vodafone
74.8
NOS
70.8
MEO
71.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Vodafone
74.8
NOS
70.8
MEO
71.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
77.8 (± 0.36) 72.8 (± 0.67) 76.0 (± 0.43)
3G Video Experience
58.1 (± 2.04) 56.6 (± 2.67) 51.0 (± 1.98)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
78 (± 0.36)
73 (± 0.67)
76 (± 0.43)
3G Video Experience in 0-100 points
58 (± 2.04)
57 (± 2.67)
51 (± 1.98)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Vodafone
74.6
NOS
71.3
MEO
66.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
80.8 (± 0.87) 75.0 (± 1.03) 76.1 (± 0.91)
3G Games Experience
47.6 (± 3.12) 45.2 (± 4.52) 37.7 (± 0.58)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
81 (± 0.87)
75 (± 1.03)
76 (± 0.91)
3G Games Experience in 0-100 points
48 (± 3.12)
45 (± 4.52)
38 (± 0.58)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Vodafone
81.2
NOS
80.1
MEO
79.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
82.2 (± 0.28) 80.8 (± 0.36) 80.9 (± 0.29)
3G Voice App Experience
75.5 (± 1.06) 75.4 (± 1.37) 71.3 (± 1.12)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
82 (± 0.28)
81 (± 0.36)
81 (± 0.29)
3G Voice App Experience in 0-100 points
76 (± 1.06)
75 (± 1.37)
71 (± 1.12)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Vodafone
30.2
NOS
18.2
MEO
26.2
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
34.5 (± 0.56) 20.0 (± 0.41) 31.0 (± 0.49)
3G Download Speed
5.6 (± 0.19) 6.0 (± 0.31) 5.3 (± 0.21)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Download Speed in Mbps
35 (± 0.56)
20 (± 0.41)
31 (± 0.49)
3G Download Speed in Mbps
6 (± 0.19)
6 (± 0.31)
5 (± 0.21)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Vodafone
11.6
NOS
8.9
MEO
8.6
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
13.4 (± 0.23) 10.0 (± 0.22) 10.3 (± 0.21)
3G Upload Speed
1.9 (± 0.09) 1.7 (± 0.11) 1.4 (± 0.08)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2020 | © Opensignal Limited
4G Upload Speed in Mbps
13 (± 0.23)
10 (± 0.22)
10 (± 0.21)
3G Upload Speed in Mbps
2 (± 0.09)
2 (± 0.11)
1 (± 0.08)
Mobile Network Experience Report | July 2020 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Vodafone
90.4
NOS
89.1
MEO
83.2
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Vodafone
9.1
NOS
9.0
MEO
9.0
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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