In our regional outlook we analyzed users’ mobile network experience in five regions — Alajuela, Cartago, Heredia, Puntarenas and San José — across Costa Rica. Our national results were echoed at the regional level: level: out of 35 awards up for the taking, Kölbi won 15and tied in an additional seven, Claro won eight awards and collected six draws, while Movistar won three awards and tied for a further six awards.
Kölbi's strong dominance in our speed and Video Experience metrics at a national level was reflected in the regions. The operator won our Download Speed Experience in each one of all five regions, and in Upload Speed Experience, it won awards in three regions and tied with Claro in the remaining two. In fact, our users on Kölbi’s network clocked the average download speeds above the national average in Cartago, Heredia and San José — with those in Cartago observing speeds above 20 Mbps. Kölbi also swept away our Video Experience awards in all five regions, with our users on its network enjoying the best Video Experience in the capital region of San José.
Meanwhile, Claro prevailed in Games Experience: the operator won in all five regions, with our users, on its network, observing the top mobile gaming experience in Cartago, Heredia and San José. However, there is a lot of room for improvement, as all our winning scores were between 49.2-54.5 — placing them in the Poor Games Experience category.
We saw a tight competition in Voice App Experience: Claro won in Alajuela, Heredia and San José, and ended up in a dead heat with Kölbi in Cartago. Additionally, all three operators came neck-and-neck in Puntarenas, where we saw a three-way-split.
Turning to 4G Availability, Movistar won in Alajuela, Puntarenas, and San José, and tied with Claro in Cartago and Heredia.
Select any region below to display individual breakdown