Italy

Mobile Network Experience Report
November 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Francesco Rizzato Principal Technical Analyst

Key findings

WindTre secured our Video Experience award

WindTre won our Video Experience award scoring 69.4 points, after jointly winning the award with TIM in our May report. But WindTre’s lead over second-placed Vodafone is just 0.5 points, and 2.5 points separate the four national operators, indicating that the competition for this metric is still high.

WindTre increases its lead in both our speed awards

WindTre kept hold of our Download Speed Experience award and recorded an impressive improvement of 4.8 Mbps, now reaching 30.1 Mbps. The operator also showed the largest improvement in Upload Speed Experience, winning this award with 9.9 Mbps, just shy of the 10 Mbps mark, having increased its score by 0.7 Mbps. These improvements have pushed WindTre farther ahead compared to the second-placed operator in both Download Speed Experience and Upload Speed Experience, and the operator is now leading by 5.5 Mbps and 1.7 Mbps, respectively.

WindTre and Vodafone win three awards each

In our previous report, Vodafone won three awards outright, while WindTre won two. By winning Video Experience in this report, WindTre has now secured the same number of awards as Vodafone, surpassing TIM and cementing its position in the mobile experience landscape of Italy.

Vodafone keeps hold of the Games Experience award

Vodafone won our second Games Experience award scoring 69.6 points, and increasing its lead on second-placed TIM, which followed at 67.5 points — now 2.1 points behind compared to 0.7 points in our previous report. Vodafone and TIM were the only two operators scoring in the Fair (65-75) Games Experience category, while WindTre and Iliad scored below 65, in the Poor (40-65) category.

TIM remains close to Vodafone and WindTre in several categories

Despite having lost some of its shine in our recent reports, as TIM used to be the clear winner of most of our awards just 18 months ago, in this report TIM jointly won our 4G Coverage Experience with Vodafone and WindTre, and placed second for our Games Experience, Voice App Experience and Upload Speed Experience awards. Also, TIM was a strong contender for our regional awards: it secured five out of six awards in Milan and recorded some of the highest scores we have seen across the 21 cities analyzed in Video Experience, Games Experience and Voice App Experience. TIM was also the only operator passing the 50 Mbps threshold we have seen in the regional analysis — 51.3 Mbps in Verona.

Introduction

In the last six months we have seen WindTre consolidate its position in our national awards table with strong improvements in both of our speed metrics, as well as a newly found lead in Video Experience, after jointly winning that award with TIM six months ago.

We also see signs that our Vodafone and TIM users have started reaping benefits from their operators’ 5G deployments as we have observed their average Download Speed Experience rise again for the first time since May 2019. Vodafone initially launched commercial 5G services in June 2019, followed by TIM the following month.

Since our May report, our users have seen some drops across all four operators’ scores for our experiential metrics — Video Experience, Games Experience and Voice App Experience — while connection speeds generally increased, except for Iliad’s Upload Speed Experience which saw a 0.3 Mbps drop. All four operators saw their 4G Coverage Experience scores rise by 0.2-0.6 points and, while our Vodafone and TIM users’ 4G Availability remained essentially unchanged, our users on Iliad and WindTre saw their average 4G Availability decrease by 1.9 and 1.1 percentage points, respectively. This complex picture, coming as it does at an unprecedented time for our users, highlights the importance of having different ways to measure the mobile experience. In addition, the COVID-19 pandemic may have had an impact on the Italian mobile experience but on the whole it has been very resilient.

In this report we have looked at the 90-day data period from the start of July, and measured the user experience across all our key metrics for Italy’s four leading operators — Iliad, TIM, Vodafone and WindTre — both at a national level and in 21 of the country's largest cities. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric.

Opensignal Awards Table

Mobile Experience Awards, Italy
November 2020, Italy Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
November 2020, Italy
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
Mobile Experience Awards Draws
November 2020, Italy
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Vodafone
68.9
TIM
68.5
Iliad
67.0
WindTre
69.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

WindTre won our Video Experience award scoring 69.4 points — and a lead of 0.5 points on second-placed Vodafone — after jointly winning the award with TIM in our May report. However, the competition for this award is still tight, with 2.5 points (out of 100) separating the four Italian mobile operators, and all of them landing in the Very Good (65-75) Video Experience category.

Video Experience
in 0-100 points
Vodafone
68.9
TIM
68.5
Iliad
67.0
WindTre
69.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
70.4 (± 0.11) 70.0 (± 0.10) 70.7 (± 0.12) 72.9 (± 0.09)
3G Video Experience
49.0 (± 0.62) 53.8 (± 0.55) 47.0 (± 0.47) 47.5 (± 0.39)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
70 (± 0.11)
70 (± 0.10)
71 (± 0.12)
73 (± 0.09)
3G Video Experience in 0-100 points
49 (± 0.62)
54 (± 0.55)
47 (± 0.47)
47 (± 0.39)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

Despite seeing some limited declines in our scores, all four operators scored a Very Good 4G Video Experience with 70 or more points. Besides, in this report all four operators scored a Fair 3G Video Experience, as TIM moved down one category from our May report. In fact, by scoring 53.8 points, TIM joined Vodafone, Iliad and WindTre in the Fair category (40-55), meaning our users likely experienced very slow loading and prolonged stalling, especially at higher resolutions when they connected to 3G networks.

Games Experience

Vodafone kept hold of our second Games Experience award scoring 69.6 points, and increasing its lead on second-placed TIM, which followed at 67.5 points — now 2.1 points behind compared to 0.7 points in our previous report. On the other hand, Iliad and WindTre scored respectively 61.8 and 63.4 points, placing them in the Poor category (40-65), while both Vodafone and TIM landed in the Fair category (65-75).

Games Experience
in 0-100 points
Vodafone
69.6
TIM
67.5
Iliad
61.8
WindTre
63.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
73.2 (± 0.19) 71.1 (± 0.17) 68.4 (± 0.17) 70.1 (± 0.15)
3G Games Experience
36.5 (± 0.14) 38.5 (± 0.19) 37.1 (± 0.10) 36.2 (± 0.09)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
73 (± 0.19)
71 (± 0.17)
68 (± 0.17)
70 (± 0.15)
3G Games Experience in 0-100 points
36 (± 0.14)
38 (± 0.19)
37 (± 0.10)
36 (± 0.09)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

Opensignal's newly released Games Experience measures real-world mobile network conditions to assess the mobile multiplayer games experience felt by users on different networks and scores it on a 0-to-100-point scale. It considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games — such as Fortnite and Arena of Valor — played around the world.

Voice App Experience

Vodafone won our Voice App Experience award for the second time in a row, although its lead on second-placed TIM reduced from 0.7 points to 0.5 points. And while last time around Vodafone was the only operator scoring in the Good (80-87) category, Vodafone has now joined TIM, WindTre and Iliad in the Acceptable (74-80) category. That means that our users were generally satisfied, although some might have experienced perceptible call quality impairments, such as clicking sounds or distortion.

Voice App Experience
in 0-100 points
Vodafone
79.2
TIM
78.7
Iliad
77.5
WindTre
78.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
80.0 (± 0.07) 79.5 (± 0.07) 79.1 (± 0.08) 79.7 (± 0.06)
3G Voice App Experience
68.6 (± 0.29) 71.1 (± 0.29) 68.6 (± 0.22) 67.7 (± 0.21)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
80 (± 0.07)
79 (± 0.07)
79 (± 0.08)
80 (± 0.06)
3G Voice App Experience in 0-100 points
69 (± 0.29)
71 (± 0.29)
69 (± 0.22)
68 (± 0.21)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union for quantifying overall voice call quality with a series of calibrated technical parameters.

Download Speed Experience

WindTre kept hold of our Download Speed Experience award and recorded an impressive improvement of 4.8 Mbps, now reaching 30.1 Mbps. But this time around we also saw all the other operators improve their scores, including Vodafone and TIM — which had recorded declines in this metric in the previous two reports. Vodafone, Iliad and TIM are now tightly competing for second place, scoring 24.6 Mbps, 24.2 Mbps and 24 Mbps, respectively.

Download Speed Experience
in Mbps
Vodafone
24.6
TIM
24.0
Iliad
24.2
WindTre
30.1
0 8.75 17.5 26.25 35
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
26.1 (± 0.12) 25.8 (± 0.11) 27.7 (± 0.13) 34.0 (± 0.13)
3G Download Speed
4.3 (± 0.05) 6.4 (± 0.08) 5.4 (± 0.05) 5.5 (± 0.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Download Speed in Mbps
26 (± 0.12)
26 (± 0.11)
28 (± 0.13)
34 (± 0.13)
3G Download Speed in Mbps
4 (± 0.05)
6 (± 0.08)
5 (± 0.05)
5 (± 0.05)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

Breaking down download speed by technology generation, our WindTre users observed the highest average 4G Download Speed at 34 Mbps and all three other operators have now passed the 25 Mbps mark. However, it was TIM's users who experienced the fastest 3G Download Speeds of 6.4 Mbps, while our users on WindTre's network on average saw 5.5 Mbps in 3G Download Speed.

Upload Speed Experience

WindTre continues to show improvements in Upload Speed Experience, winning this award with 9.9 Mbps, just shy of the 10 Mbps mark, having increased its score by 0.7 Mbps. WindTre has increased its lead on second-placed TIM from 1.1 Mbps in May 2020 to the current 1.7 Mbps, since TIM barely improved its score by 0.1 Mbps, stalling at 8.1 Mbps. Vodafone and Iliad followed at 7.1 Mbps and 6.9 Mbps, respectively.

Upload Speed Experience
in Mbps
Vodafone
7.1
TIM
8.1
Iliad
6.9
WindTre
9.9
0 2.5 5 7.5 10
The brackets represent confidence intervals.
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Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
7.6 (± 0.04) 8.8 (± 0.04) 7.9 (± 0.04) 11.2 (± 0.04)
3G Upload Speed
1.1 (± 0.02) 1.5 (± 0.03) 1.3 (± 0.02) 1.3 (± 0.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2020 | © Opensignal Limited
4G Upload Speed in Mbps
8 (± 0.04)
9 (± 0.04)
8 (± 0.04)
11 (± 0.04)
3G Upload Speed in Mbps
1 (± 0.02)
1 (± 0.03)
1 (± 0.02)
1 (± 0.02)
Mobile Network Experience Report | November 2020 | © Opensignal Inc.

Upload speeds are typically slower than download speeds, as current mobile broadband technologies tend to be focused on providing the best possible downstream rates for users consuming content. But the increasing use of social media, content sharing and video chat applications shows that mobile users are not just consuming content but are also creating it. This means that upload speeds are an increasingly important aspect of the mobile network experience.

4G Availability

Our users on Vodafone and TIM didn’t see any considerable change to their 4G Availability in the last six months, with Vodafone keeping hold of our 4G Availability award scoring 92.3%. Our users on WindTre and Iliad, on the other hand, experienced declines to their 4G Availability. WindTre is now tied for second place with TIM, as both operators scored 90.3%, while Iliad is the only Italian mobile operator with a score below the 90% mark.

4G Availability
% of time
Vodafone
92.3
TIM
90.3
Iliad
86.7
WindTre
90.3
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
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4G Coverage Experience

In contrast to 4G Availability, all four operators have seen their 4G Coverage Experience scores improve since our last report, with Iliad showing the largest improvement of 0.6 points, although Iliad is still 1.2 points behind the other three incumbent operators who shared first place, as they all scored 9.4 points (on a scale of 0-10).

4G Coverage Experience
in 0-10 points
Vodafone
9.4
TIM
9.4
Iliad
8.3
WindTre
9.4
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Opensignal's 4G Coverage Experience is a measure of how Opensignal's mobile subscribers experience 4G coverage on an operator's network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Regional Analysis

In our analysis of 21 of Italy's largest cities we saw a fierce competition between TIM, Vodafone and WindTre. Out of the total 126 awards that were up for the taking, 73 resulted in a tie between two or more operators while 53 awards had a clear winner. WindTre won 23 awards and drew for an additional 59; TIM won 15 awards and tied for another 62; Vodafone won 15 awards and was toe-to-toe in 51 additional ones. We saw 19 awards resulting in a three-way tie and even 8 draws where all four operators were toe-to-toe.

Out of the 21 Video Experience awards, TIM won in Brescia, Milan, Prato, Turin and Verona, WindTre won in Catania and Palermo while Vodafone won in Rome, with the remaining 13 awards resulting in a tie. TIM was the operator seeing the greatest number of Excellent scores — with 7 cities above 75 — and the only two Video Experience scores above 78 in Turin and Verona. WindTre also recorded five cities with an Excellent Video Experience score, while our Vodafone and Iliad users in all 21 cities on average experienced a Very Good Video Experience score (65-75).

Vodafone and TIM were the two only operators securing clear wins in our regional Games Experience awards, with four and three awards each. Vodafone won in Bari, Messina, Parma and Venice, while TIM won in Milan, Prato and Turin. Brescia was the only city where all four operators scored a Good Games Experience (75-85).

Our users in Italy have a very consistent Voice App Experience across the different mobile operators which was highlighted by 16 ties and only five clear wins in this metric. WindTre won in Padua and Palermo, Vodafone won in Parma and Taranto, while TIM secured the first place in Milan. In seven of the cities we analyzed we saw all four operators score over 80 points (out of 100), meaning all our users in these cities got Good ratings. And in the other fourteen cities where some operators scored below 80, they were not far behind as the lowest Voice App Experience score we saw was 77.5 out of 100 in Naples.

While we saw Vodafone, WindTre and TIM passing the 90% 4G Availability milestone at the national level, only Vodafone passed that 90% mark in all 21 cities we analyzed. TIM and WindTre recorded three cities each where their users spent less than 90% of their time connected to 4G, while our users on Iliad’s network enjoyed a 4G Availability higher than 90% in just seven cities.

Despite WindTre winning both our Download Speed Experience and Upload Speed Experience awards at the national level, and the highest number of our regional awards that were won outright for these two metrics, TIM still managed to win in Download Speed Experience in five cities and was the only operator passing the 50 Mbps Download Speed Experience threshold in Verona where it reached 50.3 Mbps. WindTre, on the other hand, secured six clear wins in Download Speed Experience and thirteen in Upload Speed Experience, and showed some of the fastest Upload Speed Experience in Turin and Verona, where the operator scored 18 Mbps, and 17.8 Mbps, respectively.

Select any region below to display individual breakdown

Bari

Video Experience
in Bari
in 0-100 points
Vodafone
74.6
TIM
73.3
Iliad
70.6
WindTre
73.5
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Games Experience
in Bari
in 0-100 points
Vodafone
76.6
TIM
71.4
Iliad
72.2
WindTre
70.6
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Voice App Experience
in Bari
in 0-100 points
Vodafone
81.7
TIM
80.8
Iliad
80.8
WindTre
80.6
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Download Speed Experience
in Bari
in Mbps
Vodafone
35.3
TIM
34.0
Iliad
23.4
WindTre
31.6
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Upload Speed Experience
in Bari
in Mbps
Vodafone
10.8
TIM
9.0
Iliad
7.1
WindTre
12.3
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4G Availability
in Bari
in %
Vodafone
96.7
TIM
94.8
Iliad
92.1
WindTre
94.0
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Bologna

Video Experience
in Bologna
in 0-100 points
Vodafone
74.3
TIM
75.9
Iliad
72.4
WindTre
75.9
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Games Experience
in Bologna
in 0-100 points
Vodafone
80.3
TIM
77.6
Iliad
72.7
WindTre
77.7
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Voice App Experience
in Bologna
in 0-100 points
Vodafone
81.2
TIM
81.1
Iliad
80.7
WindTre
81.8
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Download Speed Experience
in Bologna
in Mbps
Vodafone
39.8
TIM
45.8
Iliad
26.2
WindTre
44.3
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Upload Speed Experience
in Bologna
in Mbps
Vodafone
11.9
TIM
13.3
Iliad
7.9
WindTre
15.3
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4G Availability
in Bologna
in %
Vodafone
94.3
TIM
93.9
Iliad
89.2
WindTre
94.4
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Brescia

Video Experience
in Brescia
in 0-100 points
Vodafone
73.2
TIM
78.0
Iliad
73.3
WindTre
76.5
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Games Experience
in Brescia
in 0-100 points
Vodafone
80.0
TIM
82.2
Iliad
75.3
WindTre
81.5
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Voice App Experience
in Brescia
in 0-100 points
Vodafone
81.0
TIM
82.3
Iliad
81.2
WindTre
82.3
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Download Speed Experience
in Brescia
in Mbps
Vodafone
30.2
TIM
48.7
Iliad
30.2
WindTre
45.0
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Upload Speed Experience
in Brescia
in Mbps
Vodafone
9.6
TIM
14.7
Iliad
10.8
WindTre
15.1
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4G Availability
in Brescia
in %
Vodafone
95.0
TIM
94.2
Iliad
91.9
WindTre
92.5
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Catania

Video Experience
in Catania
in 0-100 points
Vodafone
70.1
TIM
71.4
Iliad
65.5
WindTre
74.1
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Games Experience
in Catania
in 0-100 points
Vodafone
69.6
TIM
65.2
Iliad
63.5
WindTre
71.4
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Voice App Experience
in Catania
in 0-100 points
Vodafone
79.3
TIM
80.0
Iliad
78.1
WindTre
81.1
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Download Speed Experience
in Catania
in Mbps
Vodafone
26.9
TIM
27.7
Iliad
20.4
WindTre
38.8
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Upload Speed Experience
in Catania
in Mbps
Vodafone
8.1
TIM
8.0
Iliad
6.4
WindTre
14.0
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4G Availability
in Catania
in %
Vodafone
94.6
TIM
92.7
Iliad
89.6
WindTre
90.7
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Florence

Video Experience
in Florence
in 0-100 points
Vodafone
73.1
TIM
75.0
Iliad
70.0
WindTre
74.1
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Games Experience
in Florence
in 0-100 points
Vodafone
74.6
TIM
77.3
Iliad
67.9
WindTre
74.3
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Voice App Experience
in Florence
in 0-100 points
Vodafone
80.8
TIM
81.1
Iliad
79.0
WindTre
80.7
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Download Speed Experience
in Florence
in Mbps
Vodafone
34.9
TIM
30.4
Iliad
31.6
WindTre
38.1
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Upload Speed Experience
in Florence
in Mbps
Vodafone
10.1
TIM
11.0
Iliad
8.9
WindTre
14.3
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4G Availability
in Florence
in %
Vodafone
94.1
TIM
91.7
Iliad
85.2
WindTre
87.5
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Genoa

Video Experience
in Genoa
in 0-100 points
Vodafone
69.2
TIM
74.5
Iliad
70.6
WindTre
74.2
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Games Experience
in Genoa
in 0-100 points
Vodafone
76.2
TIM
78.9
Iliad
71.0
WindTre
76.2
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Voice App Experience
in Genoa
in 0-100 points
Vodafone
80.5
TIM
81.0
Iliad
79.6
WindTre
80.7
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Download Speed Experience
in Genoa
in Mbps
Vodafone
26.2
TIM
31.7
Iliad
24.0
WindTre
35.2
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Upload Speed Experience
in Genoa
in Mbps
Vodafone
9.0
TIM
11.1
Iliad
7.3
WindTre
13.9
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4G Availability
in Genoa
in %
Vodafone
92.6
TIM
91.3
Iliad
89.7
WindTre
91.4
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Messina

Video Experience
in Messina
in 0-100 points
Vodafone
69.4
TIM
70.1
Iliad
68.5
WindTre
71.3
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Games Experience
in Messina
in 0-100 points
Vodafone
68.5
TIM
61.4
Iliad
62.5
WindTre
59.3
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Voice App Experience
in Messina
in 0-100 points
Vodafone
78.9
TIM
79.1
Iliad
78.7
WindTre
78.3
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Download Speed Experience
in Messina
in Mbps
Vodafone
27.1
TIM
28.0
Iliad
28.3
WindTre
34.0
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Upload Speed Experience
in Messina
in Mbps
Vodafone
7.4
TIM
7.7
Iliad
8.7
WindTre
11.0
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4G Availability
in Messina
in %
Vodafone
93.0
TIM
92.6
Iliad
89.1
WindTre
90.7
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Milan

Video Experience
in Milan
in 0-100 points
Vodafone
74.6
TIM
77.1
Iliad
70.6
WindTre
74.3
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Games Experience
in Milan
in 0-100 points
Vodafone
81.7
TIM
83.0
Iliad
71.9
WindTre
74.9
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Voice App Experience
in Milan
in 0-100 points
Vodafone
81.5
TIM
82.3
Iliad
80.3
WindTre
81.2
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Download Speed Experience
in Milan
in Mbps
Vodafone
34.0
TIM
45.6
Iliad
21.4
WindTre
32.4
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Upload Speed Experience
in Milan
in Mbps
Vodafone
11.6
TIM
15.3
Iliad
7.2
WindTre
13.8
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4G Availability
in Milan
in %
Vodafone
95.4
TIM
94.9
Iliad
91.8
WindTre
95.3
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Modena

Video Experience
in Modena
in 0-100 points
Vodafone
74.0
TIM
72.9
Iliad
68.5
WindTre
73.6
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Games Experience
in Modena
in 0-100 points
Vodafone
80.1
TIM
79.2
Iliad
71.7
WindTre
72.7
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Voice App Experience
in Modena
in 0-100 points
Vodafone
81.5
TIM
80.3
Iliad
80.4
WindTre
80.7
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Download Speed Experience
in Modena
in Mbps
Vodafone
37.5
TIM
44.9
Iliad
27.4
WindTre
34.3
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Upload Speed Experience
in Modena
in Mbps
Vodafone
10.9
TIM
13.0
Iliad
7.5
WindTre
12.3
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4G Availability
in Modena
in %
Vodafone
94.5
TIM
94.4
Iliad
89.5
WindTre
93.3
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Naples

Video Experience
in Naples
in 0-100 points
Vodafone
70.4
TIM
67.8
Iliad
67.0
WindTre
70.0
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Games Experience
in Naples
in 0-100 points
Vodafone
68.4
TIM
68.7
Iliad
61.6
WindTre
59.2
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Voice App Experience
in Naples
in 0-100 points
Vodafone
79.4
TIM
78.9
Iliad
77.6
WindTre
77.5
Download Image
Download Speed Experience
in Naples
in Mbps
Vodafone
23.0
TIM
23.1
Iliad
23.1
WindTre
31.3
Download Image
Upload Speed Experience
in Naples
in Mbps
Vodafone
8.2
TIM
9.5
Iliad
7.1
WindTre
10.4
Download Image
4G Availability
in Naples
in %
Vodafone
93.4
TIM
90.6
Iliad
87.4
WindTre
88.9
Download Image

Padua

Video Experience
in Padua
in 0-100 points
Vodafone
74.3
TIM
76.7
Iliad
73.1
WindTre
76.9
Download Image
Games Experience
in Padua
in 0-100 points
Vodafone
76.7
TIM
75.5
Iliad
71.3
WindTre
77.6
Download Image
Voice App Experience
in Padua
in 0-100 points
Vodafone
80.3
TIM
80.5
Iliad
80.4
WindTre
82.0
Download Image
Download Speed Experience
in Padua
in Mbps
Vodafone
40.7
TIM
49.5
Iliad
28.9
WindTre
45.6
Download Image
Upload Speed Experience
in Padua
in Mbps
Vodafone
9.3
TIM
14.3
Iliad
7.6
WindTre
13.8
Download Image
4G Availability
in Padua
in %
Vodafone
94.7
TIM
92.0
Iliad
90.5
WindTre
94.9
Download Image

Palermo

Video Experience
in Palermo
in 0-100 points
Vodafone
71.0
TIM
70.8
Iliad
68.8
WindTre
74.1
Download Image
Games Experience
in Palermo
in 0-100 points
Vodafone
71.4
TIM
66.2
Iliad
69.3
WindTre
72.4
Download Image
Voice App Experience
in Palermo
in 0-100 points
Vodafone
79.3
TIM
80.1
Iliad
80.2
WindTre
81.1
Download Image
Download Speed Experience
in Palermo
in Mbps
Vodafone
29.9
TIM
24.7
Iliad
22.8
WindTre
36.3
Download Image
Upload Speed Experience
in Palermo
in Mbps
Vodafone
8.7
TIM
7.9
Iliad
7.2
WindTre
15.0
Download Image
4G Availability
in Palermo
in %
Vodafone
96.1
TIM
95.1
Iliad
92.3
WindTre
93.7
Download Image

Parma

Video Experience
in Parma
in 0-100 points
Vodafone
71.0
TIM
73.3
Iliad
67.9
WindTre
73.2
Download Image
Games Experience
in Parma
in 0-100 points
Vodafone
79.7
TIM
71.4
Iliad
66.9
WindTre
69.4
Download Image
Voice App Experience
in Parma
in 0-100 points
Vodafone
82.0
TIM
78.1
Iliad
79.3
WindTre
79.5
Download Image
Download Speed Experience
in Parma
in Mbps
Vodafone
36.3
TIM
39.0
Iliad
27.9
WindTre
32.1
Download Image
Upload Speed Experience
in Parma
in Mbps
Vodafone
9.2
TIM
9.6
Iliad
7.9
WindTre
11.4
Download Image
4G Availability
in Parma
in %
Vodafone
93.8
TIM
91.1
Iliad
88.3
WindTre
92.3
Download Image

Piacenza

Video Experience
in Piacenza
in 0-100 points
Vodafone
73.2
TIM
74.9
Iliad
73.9
WindTre
74.3
Download Image
Games Experience
in Piacenza
in 0-100 points
Vodafone
79.1
TIM
77.9
Iliad
68.4
WindTre
74.1
Download Image
Voice App Experience
in Piacenza
in 0-100 points
Vodafone
81.4
TIM
80.8
Iliad
79.9
WindTre
81.4
Download Image
Download Speed Experience
in Piacenza
in Mbps
Vodafone
33.2
TIM
43.1
Iliad
33.4
WindTre
40.7
Download Image
Upload Speed Experience
in Piacenza
in Mbps
Vodafone
9.5
TIM
12.2
Iliad
10.5
WindTre
14.8
Download Image
4G Availability
in Piacenza
in %
Vodafone
95.6
TIM
94.8
Iliad
93.3
WindTre
94.6
Download Image

Prato

Video Experience
in Prato
in 0-100 points
Vodafone
71.4
TIM
74.1
Iliad
68.9
WindTre
70.7
Download Image
Games Experience
in Prato
in 0-100 points
Vodafone
74.9
TIM
81.8
Iliad
65.6
WindTre
67.5
Download Image
Voice App Experience
in Prato
in 0-100 points
Vodafone
81.6
TIM
82.3
Iliad
77.5
WindTre
79.4
Download Image
Download Speed Experience
in Prato
in Mbps
Vodafone
23.4
TIM
30.2
Iliad
23.3
WindTre
29.4
Download Image
Upload Speed Experience
in Prato
in Mbps
Vodafone
8.8
TIM
10.8
Iliad
5.8
WindTre
10.4
Download Image
4G Availability
in Prato
in %
Vodafone
96.8
TIM
94.5
Iliad
87.2
WindTre
93.6
Download Image

Rome

Video Experience
in Rome
in 0-100 points
Vodafone
73.1
TIM
72.0
Iliad
67.3
WindTre
71.6
Download Image
Games Experience
in Rome
in 0-100 points
Vodafone
73.0
TIM
73.1
Iliad
64.2
WindTre
63.4
Download Image
Voice App Experience
in Rome
in 0-100 points
Vodafone
80.3
TIM
80.0
Iliad
77.9
WindTre
78.5
Download Image
Download Speed Experience
in Rome
in Mbps
Vodafone
33.8
TIM
28.4
Iliad
21.1
WindTre
31.6
Download Image
Upload Speed Experience
in Rome
in Mbps
Vodafone
9.6
TIM
9.9
Iliad
6.0
WindTre
10.0
Download Image
4G Availability
in Rome
in %
Vodafone
93.8
TIM
90.7
Iliad
87.8
WindTre
90.8
Download Image

Taranto

Video Experience
in Taranto
in 0-100 points
Vodafone
71.7
TIM
73.0
Iliad
70.9
WindTre
74.1
Download Image
Games Experience
in Taranto
in 0-100 points
Vodafone
73.7
TIM
72.4
Iliad
70.3
WindTre
71.3
Download Image
Voice App Experience
in Taranto
in 0-100 points
Vodafone
82.0
TIM
80.5
Iliad
79.6
WindTre
80.3
Download Image
Download Speed Experience
in Taranto
in Mbps
Vodafone
25.8
TIM
28.4
Iliad
25.2
WindTre
36.4
Download Image
Upload Speed Experience
in Taranto
in Mbps
Vodafone
8.2
TIM
8.0
Iliad
8.8
WindTre
13.2
Download Image
4G Availability
in Taranto
in %
Vodafone
96.9
TIM
94.8
Iliad
89.3
WindTre
93.0
Download Image

Trieste

Video Experience
in Trieste
in 0-100 points
Vodafone
71.2
TIM
70.8
Iliad
69.0
WindTre
73.1
Download Image
Games Experience
in Trieste
in 0-100 points
Vodafone
75.8
TIM
71.0
Iliad
65.1
WindTre
65.5
Download Image
Voice App Experience
in Trieste
in 0-100 points
Vodafone
80.4
TIM
79.6
Iliad
78.5
WindTre
78.6
Download Image
Download Speed Experience
in Trieste
in Mbps
Vodafone
31.1
TIM
28.4
Iliad
22.7
WindTre
32.1
Download Image
Upload Speed Experience
in Trieste
in Mbps
Vodafone
8.9
TIM
10.9
Iliad
6.4
WindTre
10.9
Download Image
4G Availability
in Trieste
in %
Vodafone
90.4
TIM
84.0
Iliad
84.0
WindTre
88.7
Download Image

Turin

Video Experience
in Turin
in 0-100 points
Vodafone
72.9
TIM
78.3
Iliad
71.2
WindTre
77.1
Download Image
Games Experience
in Turin
in 0-100 points
Vodafone
81.4
TIM
83.3
Iliad
72.9
WindTre
82.2
Download Image
Voice App Experience
in Turin
in 0-100 points
Vodafone
81.3
TIM
82.7
Iliad
80.2
WindTre
82.3
Download Image
Download Speed Experience
in Turin
in Mbps
Vodafone
28.9
TIM
45.9
Iliad
25.4
WindTre
41.4
Download Image
Upload Speed Experience
in Turin
in Mbps
Vodafone
9.7
TIM
16.6
Iliad
8.3
WindTre
18.0
Download Image
4G Availability
in Turin
in %
Vodafone
96.4
TIM
95.9
Iliad
92.5
WindTre
94.3
Download Image

Venice

Video Experience
in Venice
in 0-100 points
Vodafone
71.2
TIM
72.7
Iliad
68.0
WindTre
71.9
Download Image
Games Experience
in Venice
in 0-100 points
Vodafone
76.7
TIM
70.6
Iliad
66.2
WindTre
68.7
Download Image
Voice App Experience
in Venice
in 0-100 points
Vodafone
80.2
TIM
79.1
Iliad
79.1
WindTre
79.4
Download Image
Download Speed Experience
in Venice
in Mbps
Vodafone
31.7
TIM
37.8
Iliad
22.3
WindTre
30.4
Download Image
Upload Speed Experience
in Venice
in Mbps
Vodafone
8.5
TIM
12.9
Iliad
6.8
WindTre
12.3
Download Image
4G Availability
in Venice
in %
Vodafone
93.2
TIM
90.0
Iliad
86.1
WindTre
92.1
Download Image

Verona

Video Experience
in Verona
in 0-100 points
Vodafone
72.5
TIM
78.2
Iliad
72.1
WindTre
75.4
Download Image
Games Experience
in Verona
in 0-100 points
Vodafone
78.9
TIM
76.4
Iliad
71.3
WindTre
80.5
Download Image
Voice App Experience
in Verona
in 0-100 points
Vodafone
81.0
TIM
80.0
Iliad
79.9
WindTre
82.0
Download Image
Download Speed Experience
in Verona
in Mbps
Vodafone
37.1
TIM
51.3
Iliad
27.5
WindTre
39.5
Download Image
Upload Speed Experience
in Verona
in Mbps
Vodafone
9.2
TIM
14.2
Iliad
8.7
WindTre
17.8
Download Image
4G Availability
in Verona
in %
Vodafone
92.9
TIM
88.1
Iliad
89.0
WindTre
91.8
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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This image may not be used for any commercial purpose, including use in advertisements or other promotional content, without prior written consent.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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