In our analysis of 21 of Italy's largest cities we saw a fierce competition between TIM, Vodafone and WindTre. Out of the total 126 awards that were up for the taking, 73 resulted in a tie between two or more operators while 53 awards had a clear winner. WindTre won 23 awards and drew for an additional 59; TIM won 15 awards and tied for another 62; Vodafone won 15 awards and was toe-to-toe in 51 additional ones. We saw 19 awards resulting in a three-way tie and even 8 draws where all four operators were toe-to-toe.
Out of the 21 Video Experience awards, TIM won in Brescia, Milan, Prato, Turin and Verona, WindTre won in Catania and Palermo while Vodafone won in Rome, with the remaining 13 awards resulting in a tie. TIM was the operator seeing the greatest number of Excellent scores — with 7 cities above 75 — and the only two Video Experience scores above 78 in Turin and Verona. WindTre also recorded five cities with an Excellent Video Experience score, while our Vodafone and Iliad users in all 21 cities on average experienced a Very Good Video Experience score (65-75).
Vodafone and TIM were the two only operators securing clear wins in our regional Games Experience awards, with four and three awards each. Vodafone won in Bari, Messina, Parma and Venice, while TIM won in Milan, Prato and Turin. Brescia was the only city where all four operators scored a Good Games Experience (75-85).
Our users in Italy have a very consistent Voice App Experience across the different mobile operators which was highlighted by 16 ties and only five clear wins in this metric. WindTre won in Padua and Palermo, Vodafone won in Parma and Taranto, while TIM secured the first place in Milan. In seven of the cities we analyzed we saw all four operators score over 80 points (out of 100), meaning all our users in these cities got Good ratings. And in the other fourteen cities where some operators scored below 80, they were not far behind as the lowest Voice App Experience score we saw was 77.5 out of 100 in Naples.
While we saw Vodafone, WindTre and TIM passing the 90% 4G Availability milestone at the national level, only Vodafone passed that 90% mark in all 21 cities we analyzed. TIM and WindTre recorded three cities each where their users spent less than 90% of their time connected to 4G, while our users on Iliad’s network enjoyed a 4G Availability higher than 90% in just seven cities.
Despite WindTre winning both our Download Speed Experience and Upload Speed Experience awards at the national level, and the highest number of our regional awards that were won outright for these two metrics, TIM still managed to win in Download Speed Experience in five cities and was the only operator passing the 50 Mbps Download Speed Experience threshold in Verona where it reached 50.3 Mbps. WindTre, on the other hand, secured six clear wins in Download Speed Experience and thirteen in Upload Speed Experience, and showed some of the fastest Upload Speed Experience in Turin and Verona, where the operator scored 18 Mbps, and 17.8 Mbps, respectively.
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