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Italy

Mobile Network Experience Report
November 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Andrey Popov, Principal Data Analyst Data Collection Period: Jul 01 - Sep 28, 2023

Italy

Mobile Network Experience Report
November 2023

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author: Andrey Popov, Principal Data Analyst

Data Collection Period: Jul 01 - Sep 28, 2023

Key Findings

TIM users have the fastest 5G download and upload speeds

TIM wins the 5G Download Speed and 5G Upload Speed awards outright for the fifth consecutive time — clocking up speeds of 239.3Mbps and 22.8Mbps, respectively. However, Vodafone continues to close the gap for 5G Download Speed, reaching 202.2Mbps, 37.1Mbps slower than TIM — while for 5G Upload Speed the gap between them has narrowed from 3.3Mbps to 1.2Mbps.

Vodafone wins the Consistent Quality award

Vodafone wins Consistent Quality outright with a score of 75.8%, surpassing Fastweb's 69.1% by 6.8 percentage points. This achievement builds on Vodafone's past wins in Excellent and Core Consistent Quality, with Consistent Quality replacing these metrics in mobile network experience reports as a single measure of how often the network was sufficient to support common mobile application requirements. In addition, our Vodafone users have the most consistent experience across all of Italy’s regions.

Iliad users continue to see the best Availability in Italy

Iliad is the outright winner of the Availability award, with a score of 98.6%. This means that our Iliad users spend the largest proportion of time connected to either 3G, 4G, or 5G. The award was previously shared between Iliad and WindTre – which are the only two operators to have ever won the Availability award in Italy.

Vodafone users have the fastest overall download and upload speeds

Vodafone users enjoy unmatched overall speeds, winning both the Download Speed Experience and Upload Speed Experience awards. They see average download speeds of 37.9Mbps, 4.1Mbps (12.2%) faster than those observed by users on second-placed Fastweb; while for Upload Speed Experience Vodafone secures its win with 10.4Mbps and a margin of 1Mbps over second-placed WindTre.

Fastweb and WindTre share the 5G Coverage Experience award

Fastweb and WindTre jointly triumph in Opensignal's new 5G Coverage Experience award, with identical scores of 5.11 points on a 10-point scale. They outperform their competitors significantly, with Vodafone trailing by 2.12 points, demonstrating their superior 5G geographic coverage of populated areas, as seen by our users.

Mobile Experience Awards

November 2023, Italy Report
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Market Overview

In this mobile network experience report for Italy, Opensignal has introduced Live Video Experience and 5G Live Video Experience awards, and also added Consistent Quality which now replaces the Excellent Consistent Quality and Core Consistent Quality awards.

Vodafone continues to win the most national awards – it wins outright all five available awards for overall experience and an additional award for Consistent Quality.

TIM, the largest operator in the country by market share (total sims in June 2023), wins three awards in total — taking home 5G Video Experience and both 5G speed awards. Iliad wins three awards outright – gaining two new 5G experience awards, and breaking out of a previous joint win to become the sole winner of the Availability award.

Fastweb, which we added to Opensignal mobile network experience awards for the first time in the last report, now only has a single shared win — it shares leadership for 5G Coverage Experience with WindTre. WindTre, other than this shared win, wins only one other award — taking 5G Availability outright.

Iliad had recently hit 10 million mobile subscribers in the Italian market, announcing this milestone achievement in May 2023. Since its mobile launch in May 2018, Iliad has continued to amass market share according to June 2023 data from AGCOM. The three largest national mobile network operators – TIM, Vodafone and WindTre – have been seeing their respective market shares decline, including in the latest figures.

Vodafone has launched an indoor version of its 5G fixed wireless access (FWA) service – Vodafone Casa Wireless +5G, allowing households outside its fiber network coverage but within a 5G zone to access unlimited data packages with download speeds up to 300Mbps.

The Italian government, municipal authorities, and network operators TIM, Vodafone, INWIT and Open Fiber – have signed a memorandum of understanding to accelerate the deployment of fiber and 5G infrastructure across the country, which will remain in force until 30 June 2026. The idea is to improve collaboration between the involved parties.

Opensignal has recently published several insights on the state of experience with mobile networks in Italy, including: ”How Italian operators can leverage their local mobile experience to improve their user shares”, ”Mapping Italy's network congestion - Naples and Palermo lead in speed declines” and ”Italian operators maintain consistent quality while implementing energy-saving practices”.

In this report, we've analyzed real-world data gathered in the 90 days starting on July 1, 2023 and ending on September 28, 2023 to compare the mobile network experience of our users on Italy’s five national operators — Fastweb, Iliad, TIM, Vodafone and WindTre.

Note: This report was updated post-publication on December 1, 2023, at 15:20 GMT, after we became aware of a potentially incorrect result for overall Coverage Experience. We have therefore removed the metric from the awards table.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Live Video Experience
Games Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
Fastweb
64.2
Iliad
64.8
TIM
64.6
Vodafone
65.5
WindTre
63.4
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Live Video Experience
in 0-100 points
Fastweb
57.8
Iliad
58.7
TIM
58.3
Vodafone
59.9
WindTre
57.1
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Games Experience
in 0-100 points
Fastweb
64.6
Iliad
69.1
TIM
69.4
Vodafone
71.3
WindTre
66.4
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Download Speed Experience
in Mbps
Fastweb
33.8
Iliad
26.9
TIM
32.0
Vodafone
37.9
WindTre
29.2
010203040
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Upload Speed Experience
in Mbps
Fastweb
8.9
Iliad
7.3
TIM
8.8
Vodafone
10.4
WindTre
9.4
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Our users on Vodafone’s network have the best on-demand video streaming experience in Italy. Vodafone wins the Video Experience award outright with a score of 65.5 points on a 100-point scale, and a lead of around 0.8 points over TIM’s and Iliad’s statistically tied scores. All operators in Italy place in the Good (58-68) category for the quality of the user experience when streaming mobile video.

This is the sixth consecutive mobile network experience report in which Vodafone wins the Video Experience award in Italy.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

Vodafone is the first Italian operator to win the new Live Video Experience award. It does so with a score of 59.9 points on a 100-point scale. Iliad is in second place with 58.7 points, just 1.3 points behind.

Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

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National Analysis

Our users have their best experience playing multiplayer mobile games over cellular connections on Vodafone’s network. The operator scores 71.3 points on a 100-point scale, with a lead of around 2.1-points over TIM’s and Iliad’s statistically tied scores of69.1-69.4 points. Iliad, TIM, Vodafone and WindTre achieve user experience in the Fair (65-75) category, while user experience with Fastweb places a category lower — Poor (40-65).

Vodafone has been consistently winning the Games Experience awards in Italy — ever since the metric started to be reported in mobile network experience reports — now winning the award for the eighth time in a row.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

Our Vodafone users observe the fastest average overall download speeds — 37.9Mbps, 4.1Mbps (12.2%) faster than second-placed Fastweb’s score of 33.8Mbps. As a result, Vodafone is the winner of the Download Speed Experience award.

Vodafone’s Download Speed Experience scores have been steadily trending upwards over the past two and a half years, this time again achieving a 0.7Mbps (1.8%) increase since the last report. However, the biggest increase this time around belongs to TIM with a rise of 1.5Mbps (4.9%).

This is the fifth time in a row that Vodafone has won the Download Speed Experience award in Italy.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

Vodafone is the winner of the Upload Speed Experience award with a score of 10.4Mbps. The operator wins by a margin of 1Mbpsover second-placed WindTre given the latter’s score of 9.4Mbps. Vodafone is the only operator to score above 10Mbps.

This is the third time in a row that Vodafone wins the Upload Speed Experience award in Italy. The category had been previously dominated by WindTre, but the operator's score has slipped in recent reports — dropping by 1.4Mbps (12.7%) since the last report.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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Regional Analysis

Similarly to the national awards table for overall experience, we see Vodafone perform extremely well across individual regions. Of the 30 available regional overall experience awards, Vodafone has the leading experience in 28 of them (either outright or jointly).

TIM has the second best showing for overall experience, with 10 leading positions across regional awards table – however it shares all of these regional victories with its competitors.

WindTre wins outright for Upload Speed Experience in two regions – North East and North West.

Regional Analysis Summary: Italy, Mobile Network Experience Report, November 2023

Region
Video Experience
Live Video Experience
Games Experience
Download Speed Experience
Upload Speed Experience
Central
V
V
T
V
V
V
North East
I
V
V
V
V
W
North West
V
V
V
V
W
Sardinia
T
V
T
V
V
T
V
V
Sicily
F
T
V
T
V
V
F
T
V
V
South
T
V
T
V
T
V
F
V
V
Mobile Network Experience Report | November 2023 | © Opensignal Limited
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Selected region
  • A-I
    • Central
  • J-R
    • North East
    • North West
  • S-Z
    • Sardinia
    • Sicily
    • South
Video Experience
in Central
in 0-100 points
Fastweb
61.9
Iliad
63.4
TIM
63.3
Vodafone
64.4
WindTre
61.1
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Live Video Experience
in Central
in 0-100 points
Fastweb
55.5
Iliad
57.6
TIM
56.5
Vodafone
58.6
WindTre
54.9
Download Image
Games Experience
in Central
in 0-100 points
Fastweb
61.3
Iliad
66.7
TIM
68.2
Vodafone
68.9
WindTre
61.7
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Download Speed Experience
in Central
in Mbps
Fastweb
29.6
Iliad
26.0
TIM
29.6
Vodafone
36.3
WindTre
26.0
Download Image
Upload Speed Experience
in Central
in Mbps
Fastweb
8.0
Iliad
7.0
TIM
8.3
Vodafone
10.6
WindTre
8.1
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Video Experience
in North East
in 0-100 points
Fastweb
66.3
Iliad
67.6
TIM
65.0
Vodafone
67.6
WindTre
66.4
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Live Video Experience
in North East
in 0-100 points
Fastweb
60.3
Iliad
61.5
TIM
58.9
Vodafone
62.5
WindTre
59.8
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Games Experience
in North East
in 0-100 points
Fastweb
67.7
Iliad
72.6
TIM
70.2
Vodafone
75.0
WindTre
71.3
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Download Speed Experience
in North East
in Mbps
Fastweb
38.8
Iliad
32.2
TIM
34.4
Vodafone
44.9
WindTre
35.0
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Upload Speed Experience
in North East
in Mbps
Fastweb
9.5
Iliad
7.7
TIM
9.0
Vodafone
10.3
WindTre
10.8
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Video Experience
in North West
in 0-100 points
Fastweb
65.8
Iliad
66.0
TIM
66.9
Vodafone
67.7
WindTre
65.6
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Live Video Experience
in North West
in 0-100 points
Fastweb
59.5
Iliad
59.7
TIM
60.6
Vodafone
62.0
WindTre
59.1
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Games Experience
in North West
in 0-100 points
Fastweb
68.9
Iliad
71.7
TIM
74.7
Vodafone
76.0
WindTre
71.4
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Download Speed Experience
in North West
in Mbps
Fastweb
36.1
Iliad
27.3
TIM
35.2
Vodafone
43.0
WindTre
31.9
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Upload Speed Experience
in North West
in Mbps
Fastweb
9.9
Iliad
7.6
TIM
10.1
Vodafone
10.1
WindTre
10.6
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Video Experience
in Sardinia
in 0-100 points
Fastweb
62.3
Iliad
63.3
TIM
64.8
Vodafone
65.4
WindTre
62.0
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Live Video Experience
in Sardinia
in 0-100 points
Fastweb
56.2
Iliad
56.7
TIM
58.7
Vodafone
59.7
WindTre
56.7
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Games Experience
in Sardinia
in 0-100 points
Fastweb
62.4
Iliad
67.0
TIM
66.4
Vodafone
68.8
WindTre
65.2
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Download Speed Experience
in Sardinia
in Mbps
Fastweb
30.1
Iliad
23.4
TIM
34.6
Vodafone
36.2
WindTre
26.1
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Upload Speed Experience
in Sardinia
in Mbps
Fastweb
8.5
Iliad
7.3
TIM
8.8
Vodafone
10.8
WindTre
8.6
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Video Experience
in Sicily
in 0-100 points
Fastweb
64.4
Iliad
63.7
TIM
65.5
Vodafone
64.8
WindTre
62.8
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Live Video Experience
in Sicily
in 0-100 points
Fastweb
56.8
Iliad
57.3
TIM
58.9
Vodafone
59.3
WindTre
56.3
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Games Experience
in Sicily
in 0-100 points
Fastweb
60.9
Iliad
67.6
TIM
65.9
Vodafone
69.2
WindTre
64.5
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Download Speed Experience
in Sicily
in Mbps
Fastweb
32.7
Iliad
23.2
TIM
32.1
Vodafone
32.6
WindTre
26.5
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Upload Speed Experience
in Sicily
in Mbps
Fastweb
8.7
Iliad
7.0
TIM
8.8
Vodafone
11.5
WindTre
9.3
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Video Experience
in South
in 0-100 points
Fastweb
61.5
Iliad
61.4
TIM
62.7
Vodafone
62.3
WindTre
60.5
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Live Video Experience
in South
in 0-100 points
Fastweb
54.8
Iliad
55.5
TIM
56.6
Vodafone
56.6
WindTre
54.1
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Games Experience
in South
in 0-100 points
Fastweb
58.7
Iliad
63.6
TIM
65.3
Vodafone
65.4
WindTre
60.4
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Download Speed Experience
in South
in Mbps
Fastweb
29.8
Iliad
23.5
TIM
28.7
Vodafone
30.0
WindTre
25.3
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Upload Speed Experience
in South
in Mbps
Fastweb
7.8
Iliad
6.7
TIM
7.7
Vodafone
10.0
WindTre
8.2
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5G Video Experience
5G Live Video Experience
5G Games Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
Fastweb
74.1
Iliad
74.3
TIM
75.2
Vodafone
71.1
WindTre
73.3
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Live Video Experience
in 0-100 points
Fastweb
67.9
Iliad
69.7
TIM
69.0
Vodafone
65.7
WindTre
67.4
017.53552.570
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Games Experience
in 0-100 points
Fastweb
71.5
Iliad
77.1
TIM
74.2
Vodafone
74.9
WindTre
74.4
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Download Speed
in Mbps
Fastweb
139.7
Iliad
71.2
TIM
239.3
Vodafone
202.2
WindTre
101.9
061.5123184.5246
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Upload Speed
in Mbps
Fastweb
16.8
Iliad
11.9
TIM
22.8
Vodafone
21.6
WindTre
16.5
06.51319.526
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

All of the operators in Italy place in the Very Good (68-78) category for our users’ experience when streaming on-demand video with a 5G connection. Our TIM users have the best experience with a score of 75.2 on a 100-point scale – making TIM the outright winner of the 5G Video Experience award. This is the fourth consecutive time that TIM is the sole winner of the 5G Video Experience award.

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

Learn more

National Analysis

Iliad is the first operator in Italy to win the new 5G Live Video Experience award. It comes top with a score of 69.7 points on a 100-point scale, just 0.8 points ahead of TIM’s 69 points.

Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.

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National Analysis

Our Iliad users have the best multiplayer mobile gaming experience when connected to 5G, with a score of 77.1 points on a 100-point scale. Vodafone, TIM and WindTre place slightly behind with statistically tied scores of 74.2-74.9 points. Iliad is the only operator to place in the Good (75-85) category, while others place in the category below, Fair (65-75).

This is the first time that Iliad has won the 5G Games Experience award, previously the category was dominated outright by TIM.

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

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National Analysis

Our TIM users continue to see the fastest average 5G download speeds — this time clocking up an impressive 239.3Mbps, making TIM again the winner of the 5G Download Speed award. Vodafone follows in second place with a score of 202.2Mbps — 37.1Mbps slower than TIM.

Vodafone has substantially narrowed the gap with TIM. Our Vodafone users saw an increase of 6.8Mbps, while the average 5G download speeds seen by TIM users have declined since the previous report — being 31.2Mbps slower this time around.

TIM wins the 5G Download Speed award for the fifth time in a row — ever since we added the metric to our mobile network experience reports on Italy — Vodafone continues to close the distance between it and its rival.

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

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National Analysis

TIM is the sole winner of the 5G Upload Speed award, as our users observe the fastest average 5G upload speeds on its network — 22.8Mbps. Vodafone places second with 21.6Mbps.

TIM wins the 5G Upload Speed award for the fifth time in a row — ever since Opensignal added it to our mobile network experience reports on Italy. However, Vodafone continues to narrow the gap between it and TIM, with TIM’s lead droping from 3.3Mbps in the last report to 1.2Mbps.

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

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Regional Analysis

TIM continues to have the best regional showing for 5G experience. TIM has the leading experience in every 5G experience category in all but one region – North East, where it does not win a single award. TIM does particularly well in 5G Video Experience and 5G Download Speed among the 5G experience awards.

Our Vodafone users have outright fastest experience for 5G Download Speed and 5G Upload Speed in the North East region. The operator also shares the leading experience with TIM in 5G Upload Speed in Italy’s Central, Sicily and South regions.

Iliad leads 5G Games Experience in every region of Italy, including an outright win in the North East region.

Regional Analysis Summary: Italy, Mobile Network Experience Report, November 2023

Region
5G Video Experience
5G Live Video Experience
5G Games Experience
5G Download Speed
5G Upload Speed
Central
T
I
T
I
T
V
T
T
V
North East
F
I
F
I
I
V
V
North West
T
I
T
I
T
W
T
T
Sardinia
T
T
I
T
V
W
T
T
Sicily
T
F
I
T
W
I
T
T
T
V
South
T
F
I
T
I
T
T
T
V
Mobile Network Experience Report | November 2023 | © Opensignal Limited
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Selected region
  • A-I
    • Central
  • J-R
    • North East
    • North West
  • S-Z
    • Sardinia
    • Sicily
    • South
5G Video Experience
in Central
in 0-100 points
Fastweb
73.1
Iliad
73.7
TIM
75.4
Vodafone
71.5
WindTre
72.1
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5G Live Video Experience
in Central
in 0-100 points
Fastweb
66.6
Iliad
69.9
TIM
69.0
Vodafone
65.8
WindTre
65.5
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5G Games Experience
in Central
in 0-100 points
Fastweb
69.2
Iliad
75.6
TIM
73.9
Vodafone
74.0
WindTre
70.8
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5G Download Speed
in Central
in Mbps
Fastweb
126.0
Iliad
72.6
TIM
256.5
Vodafone
193.8
WindTre
89.9
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5G Upload Speed
in Central
in Mbps
Fastweb
14.7
Iliad
11.7
TIM
23.2
Vodafone
23.0
WindTre
14.0
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5G Video Experience
in North East
in 0-100 points
Fastweb
75.1
Iliad
75.1
TIM
73.6
Vodafone
71.6
WindTre
74.3
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5G Live Video Experience
in North East
in 0-100 points
Fastweb
69.2
Iliad
70.3
TIM
67.7
Vodafone
66.9
WindTre
68.7
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5G Games Experience
in North East
in 0-100 points
Fastweb
73.7
Iliad
80.3
TIM
66.3
Vodafone
76.3
WindTre
77.4
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5G Download Speed
in North East
in Mbps
Fastweb
149.3
Iliad
74.7
TIM
164.0
Vodafone
211.7
WindTre
107.1
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5G Upload Speed
in North East
in Mbps
Fastweb
18.7
Iliad
12.5
TIM
16.0
Vodafone
20.9
WindTre
18.5
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5G Video Experience
in North West
in 0-100 points
Fastweb
74.7
Iliad
74.9
TIM
75.8
Vodafone
69.8
WindTre
73.9
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5G Live Video Experience
in North West
in 0-100 points
Fastweb
68.7
Iliad
70.3
TIM
69.5
Vodafone
65.7
WindTre
68.0
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5G Games Experience
in North West
in 0-100 points
Fastweb
74.9
Iliad
78.9
TIM
79.3
Vodafone
77.0
WindTre
78.1
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5G Download Speed
in North West
in Mbps
Fastweb
145.7
Iliad
67.6
TIM
254.4
Vodafone
212.0
WindTre
108.7
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5G Upload Speed
in North West
in Mbps
Fastweb
18.2
Iliad
11.8
TIM
27.5
Vodafone
19.9
WindTre
18.3
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5G Video Experience
in Sardinia
in 0-100 points
Fastweb
73.6
Iliad
73.4
TIM
76.1
Vodafone
71.8
WindTre
72.7
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5G Live Video Experience
in Sardinia
in 0-100 points
Fastweb
67.8
Iliad
68.4
TIM
72.8
Vodafone
66.8
WindTre
66.6
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5G Games Experience
in Sardinia
in 0-100 points
Fastweb
70.2
Iliad
74.8
TIM
76.7
Vodafone
73.4
WindTre
73.3
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5G Download Speed
in Sardinia
in Mbps
Fastweb
99.0
Iliad
72.2
TIM
273.4
Vodafone
195.9
WindTre
78.6
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5G Upload Speed
in Sardinia
in Mbps
Fastweb
15.0
Iliad
12.3
TIM
28.6
Vodafone
21.3
WindTre
14.7
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5G Video Experience
in Sicily
in 0-100 points
Fastweb
73.5
Iliad
73.7
TIM
75.4
Vodafone
71.8
WindTre
73.4
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5G Live Video Experience
in Sicily
in 0-100 points
Fastweb
67.9
Iliad
69.0
TIM
69.4
Vodafone
65.7
WindTre
67.7
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5G Games Experience
in Sicily
in 0-100 points
Fastweb
66.8
Iliad
74.3
TIM
71.6
Vodafone
71.5
WindTre
72.4
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5G Download Speed
in Sicily
in Mbps
Fastweb
139.6
Iliad
68.0
TIM
267.1
Vodafone
198.9
WindTre
99.0
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5G Upload Speed
in Sicily
in Mbps
Fastweb
16.9
Iliad
11.3
TIM
23.4
Vodafone
25.2
WindTre
16.3
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5G Video Experience
in South
in 0-100 points
Fastweb
72.7
Iliad
73.0
TIM
75.4
Vodafone
70.6
WindTre
72.3
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5G Live Video Experience
in South
in 0-100 points
Fastweb
67.2
Iliad
68.0
TIM
68.7
Vodafone
63.7
WindTre
66.3
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5G Games Experience
in South
in 0-100 points
Fastweb
65.7
Iliad
73.7
TIM
74.6
Vodafone
71.2
WindTre
70.9
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5G Download Speed
in South
in Mbps
Fastweb
128.8
Iliad
70.5
TIM
266.9
Vodafone
183.1
WindTre
99.3
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5G Upload Speed
in South
in Mbps
Fastweb
14.3
Iliad
11.5
TIM
20.9
Vodafone
21.4
WindTre
14.7
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Fastweb

Iliad

TIM

Vodafone

WindTre

5G Coverage Experience
Availability
5G Availability
5G Coverage Experience
in 0-10 points
Fastweb
5.11
Iliad
2.87
TIM
1.13
Vodafone
2.99
WindTre
5.11
01.534.56
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Availability
% of time
Fastweb
95.8
Iliad
98.6
TIM
94.5
Vodafone
96.6
WindTre
98.4
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
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5G Availability
% of time
Fastweb
21.1
Iliad
21.5
TIM
5.5
Vodafone
12.4
WindTre
24.8
07.51522.530
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Fastweb and WindTre are the first operators in Italy to win Opensignal’s new 5G Coverage Experience award. They do so with identical scores of 5.11 points on a 10-point scale — easily beating other operators in the market, the closest of which is Vodafone with three points, around 2.12 points behind the winners.

While Opensignal normally reports its metrics to one decimal place, in the rare instances with the coverage experience metrics where two operators share the same scores to one decimal place, we show them to two decimal places instead.

Definitions

The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.

Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.

Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.

5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

Iliad is the outright winner of the Availability award, with a score of 98.6%. This means that our Iliad users spend the largest proportion of time connected to either 3G, 4G, or 5G.

Iliad and WindTre are the only two operators to have ever won the Availability award in Italy, with the last report seeing both operators share the award jointly.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

Our WindTre 5G users spend the largest proportion of time with an active 5G connection — 24.8% of the time. This translates into a lead of around 3.5 percentage points over Fastweb and Iliad, due to their statistically tied scores of 21.1-21.5%. WindTre is therefore the sole winner of the 5G Availability award. In the last report, the 5G Availability award was won outright by Fastweb.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

Regional Analysis

Regional Analysis Summary: Italy, Mobile Network Experience Report, November 2023

Region
Availability
5G Availability
Central
I
W
North East
I
W
W
North West
I
W
Sardinia
I
W
F
W
Sicily
I
W
F
W
South
I
F
W
Mobile Network Experience Report | November 2023 | © Opensignal Limited
Download Image
Selected region
  • A-I
    • Central
  • J-R
    • North East
    • North West
  • S-Z
    • Sardinia
    • Sicily
    • South
Availability
in Central
% of time
Fastweb
95.3
Iliad
98.2
TIM
93.4
Vodafone
95.7
WindTre
97.8
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5G Availability
in Central
% of time
Fastweb
19.8
Iliad
20.0
TIM
4.3
Vodafone
11.9
WindTre
22.3
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Availability
in North East
% of time
Fastweb
96.4
Iliad
98.5
TIM
95.6
Vodafone
97.0
WindTre
98.5
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5G Availability
in North East
% of time
Fastweb
23.0
Iliad
22.6
TIM
8.8
Vodafone
11.9
WindTre
26.4
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Availability
in North West
% of time
Fastweb
95.9
Iliad
98.6
TIM
95.2
Vodafone
97.1
WindTre
98.5
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5G Availability
in North West
% of time
Fastweb
21.6
Iliad
20.9
TIM
5.6
Vodafone
14.4
WindTre
26.0
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Availability
in Sardinia
% of time
Fastweb
95.2
Iliad
98.4
TIM
92.6
Vodafone
95.3
WindTre
98.0
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5G Availability
in Sardinia
% of time
Fastweb
25.6
Iliad
22.6
TIM
6.0
Vodafone
15.5
WindTre
28.1
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Availability
in Sicily
% of time
Fastweb
95.4
Iliad
98.7
TIM
95.0
Vodafone
96.6
WindTre
98.6
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5G Availability
in Sicily
% of time
Fastweb
28.6
Iliad
24.0
TIM
5.5
Vodafone
11.6
WindTre
31.0
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Availability
in South
% of time
Fastweb
95.6
Iliad
98.4
TIM
94.4
Vodafone
96.5
WindTre
98.1
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5G Availability
in South
% of time
Fastweb
21.0
Iliad
20.2
TIM
4.4
Vodafone
10.9
WindTre
22.4
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Consistent Quality
Consistent Quality
% of tests
Fastweb
69.1
Iliad
68.4
TIM
58.3
Vodafone
75.8
WindTre
68.5
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis
Regional Analysis

National Analysis

Vodafone wins Consistent Quality outright — with a score of 75.8%, beating the runner-up Fastweb’s score of 69.1% by 6.8 percentage points. Consistent Quality replaces the Excellent Consistent Quality and Core Consistent Quality awards, both of which Vodafone won in the previous report.

Definitions

Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.

We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.

To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.

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Regional Analysis

Vodafone is the single operator across all regions of Italy with the outright best user experience for Consistency — a measure of how often the network was sufficient to support common mobile application requirements. Vodafone’s network reigns supreme in experience among our users in all of our listed regions – Central, North East, North West, Sardinia, Sicily and South.

Regional Analysis Summary: Italy, Mobile Network Experience Report, November 2023

Region
Consistent Quality
Central
V
North East
V
North West
V
Sardinia
V
Sicily
V
South
V
Mobile Network Experience Report | November 2023 | © Opensignal Limited
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Selected region
  • A-I
    • Central
  • J-R
    • North East
    • North West
  • S-Z
    • Sardinia
    • Sicily
    • South
Consistent Quality
in Central
% of tests
Fastweb
64.9
Iliad
65.8
TIM
59.3
Vodafone
73.5
WindTre
63.3
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Consistent Quality
in North East
% of tests
Fastweb
73.0
Iliad
73.5
TIM
57.5
Vodafone
79.1
WindTre
73.9
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Consistent Quality
in North West
% of tests
Fastweb
72.5
Iliad
70.6
TIM
60.1
Vodafone
78.8
WindTre
72.2
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Consistent Quality
in Sardinia
% of tests
Fastweb
67.8
Iliad
65.5
TIM
67.0
Vodafone
74.3
WindTre
66.7
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Consistent Quality
in Sicily
% of tests
Fastweb
68.2
Iliad
63.3
TIM
56.7
Vodafone
75.6
WindTre
65.9
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Consistent Quality
in South
% of tests
Fastweb
63.2
Iliad
61.1
TIM
55.1
Vodafone
71.5
WindTre
63.5
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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.

About Opensignal

Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.

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