In our analysis of 21 of Italy's largest cities we saw a fierce competition between TIM, Vodafone and WindTre. Out of the total 126 awards up for the taking, 96 resulted in a tie between two or more operators and only 30 awards had a clear winner. TIM won 16 awards and drew for an additional 80; WindTre won 8 awards and tied for another 73; Vodafone won 6 awards and was toe-to-toe in 77 additional categories. We saw 44 categories resulting in a three-way tie and even 13 draws where all four operators were toe-to-toe.
Out of the 21 Video Experience awards, TIM won in Milan, Padua, Turin and Venice, Vodafone won in Palermo and the other 16 resulted in a tie. TIM was the operator seeing the greatest number of Excellent scores — with 8 cities above 75 — and the highest Video Experience score of 79.3 in Padua. Vodafone and WindTre recorded three and four cities, respectively, with an Excellent Video Experience score.
TIM and Vodafone showed an edge in our regional Games Experience award table as they were the only two operators recording some Excellent scores (85 and above) in six and seven cities, respectively, with TIM securing the only clear win in Turin. Iliad was the only operator recording a Poor Games Experience result in Parma where the operator scored 63.4, while the rest of the cities always saw at least Fair scores across all operators.
Our users in Italy have a very consistent Voice App Experience across the different mobile operators which was highlighted by 21 ties and not one single clear win in this metric. In fifteen of the cities we analyzed we saw all four operators score over 80 points (out of 100), meaning all our users in these cities got Good ratings. And in the other six cities where some operators did not score 80, they were not far behind as the lowest Voice App Experience score we saw was 76.6 out of 100 in Piacenza.
While we saw Vodafone, WindTre and TIM passing the 90% 4G Availability milestone at the national level, only Vodafone and WindTre passed that 90% mark in all 21 cities we analyzed. TIM and Iliad recorded five and six cities respectively where their users spent less than 90% of their time connected to 4G. Vodafone, on the other hand, achieved the highest 4G Availability score at the city-level in Taranto where our users saw 97.5% 4G Availability.
Despite WindTre winning both our Download Speed Experience and Upload Speed Experience awards at the national level, it was TIM who recorded the fastest speeds in both metrics in our regional analysis. TIM passed the 50 Mbps Download Speed Experience milestone in Brescia where it reached 51.9 Mbps, and showed the fastest Upload Speed Experience in Turin where the operator scored 15.5 Mbps.
Select any region below to display individual breakdown