In our analysis of 30 of Indonesia’s largest cities, our regional awards largely reflected our national results with the exception of Games Experience: Telkomsel dominated the majority of categories by winning 96 out of a possible 180 awards outright and collecting 34 draws for first place.
In Video Experience, Telkomsel won in 23 cities outright and drew for first place in seven cities — including six draws with Indosat and the remaining one with 3 in Kota Tasikmalaya. It was noteworthy that our users on Telkomsel’s network enjoyed a Very Good Video Experience in 23 cities and a Good Video Experience in the remaining seven.
Telkomsel also dominated our regional Voice App Experience results: the operator won in 26 cities, and collected four draws with 3 in Banjarmasin, Cimahi, Denpasar and Kota Tasikmalaya. Our users on its network perceived a Good Voice App Experience in 27 cities, and an Acceptable Voice App Experience in the remaining three. Within those 30 cities, our users observed the best Video Experience and Voice App Experience on Telekomsel’s network in Balikpapan — with the highest overall scores of 71.4 and 83.5, respectively.
In our recent insight we analyzed the Games Experience in Indonesia’s largest cities, at an aggregated level, and found that the typical mobile games experience ranges from Fair to Poor. In this report we took another look, this time at the operator level, and found that our national winner 3 was dominated by Telkomsel in the biggest cities. While 3 won the award in three cities — Banjarmasin, Kota Pontianak, and Semarang — Telkomsel won in 16 cities outright and in the remaining 11 cities both operators were deadlocked for first place. Our users on Telkomsel’s network enjoyed a Good Games Experience in 13 cities which include Jakarta, Kota Bandung, Kota Bekasi and Medan, while in the remaining 11 cities their Games Experience was Fair.
Turning to our speed metrics, in the Download Speed Experience category it was a clear win for Telkomsel in 25 cities. The operator tied in a further two cities with Indosat in Padang and Semarang, and in Kota Cirebon, we saw a three-way-split between Telkomsel, Indosat and XL. Indosat won outright in the two remaining cities — Medan and Pekanbaru. We saw a close-run race in Upload Speed Experience, where the majority of awards were spread between Telkomsel and XL, followed by Indosat.
Meanwhile, Smartfren dominated in 4G Availability, with our 4G users on its network being able to latch onto 4G services at least 96% of the time in all 30 cities.
Select any region below to display individual breakdown