Mobile Network Experience Report Indonesia December 2019

Indonesia

Mobile Network Experience Report
December 2019

Opensignal Active Userbase in Indonesia
Total Devices
1,854,821
Total Measurements
3,329,229,984
Data Collection Period
Aug 01 Oct 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Peter Boyland Senior Analyst
Hardik Khatri Technical Analyst

Key findings

Telkomsel continues to dominate our awards, with some impressive increases

Our awards table continues to be dominated by one operator, Telkomsel won six awards including our new 4G Coverage and Voice App Experience awards. Smartfren kept hold of our 4G Availability award — but far from stagnating, we saw some very impressive increases in scores across most of our metrics from all five operators.

Indonesia sees some big improvements in speeds

Telkomsel held onto both our Download and Upload Speed awards, with scores well ahead of its rivals. The operator's upload score jumped by 46% — the biggest increase in this metric — while its users’ download speed was up 23%. But this was not the largest increase in Download Speed Experience: Indosat's score leapt by nearly 37%, while 3's users’ speed accelerated by over 26%. And we saw speeds increase in both metrics for users on all five operators.

Impressive growth in Indonesia's 4G Availability

Smartfren once again won our 4G Availability award, with a pretty remarkable score of 96.4%. But our users on all five of Indonesia's operators saw their scores grow, and the country now boasts at least 86% 4G Availability across all networks, with Smartfren and 3 scoring over 90%.

Telkomsel wins our first Voice App Experience award in Indonesia

Telkomsel scored just over 77 (out of 100) in Voice App Experience, giving it an Acceptable rating, meaning users are generally able to comprehend calls without repetition. However, all the other four operators landed in our Poor ranking, meaning calls will be marred by frequent distortion, clicking sounds or low volume.

Telkomsel manages a Good mobile Video Experience

Telkomsel kept our Video Experience award, with an increase of 4.5 points in its score to move into our Good rating. Indosat saw the biggest jump of nearly 7 points to join 3 and XL in our Fair ranking. But Smartfren saw no improvement, meaning its users still suffer a Poor Video Experience.

Introduction

A quick glance at the awards table in our latest report on Indonesia would seem to suggest that nothing much has changed. Telkomsel continues to dominate, keeping four awards and winning our new 4G Coverage and Voice App Experience metrics. And Smartfren held onto the only other award, 4G Availability. But far from stagnating, we've seen some very impressive increases in scores across the board, as Indonesia's mobile market moves towards maturity.

In this report, we've analyzed the mobile network experience for our Indonesian users over the 90 days from the start of August, to see how the five operators — 3, Indosat, Smartfren, Telkomsel and XL – stack up. Alongside the national awards, we've also taken a deep dive into 24 of Indonesia's biggest cities to see how the operators perform in an urban environment.

Opensignal Awards Table

Mobile Experience Awards, Indonesia
December 2019, Indonesia Report
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
December 2019, Indonesia
4G Availability
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
% of time
Indosat
86.3
XL
87.0
Smartfren
96.4
Telkomsel
86.7
3
90.9
0 25 50 75 100
The brackets represent confidence intervals.
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National Analysis

4G Availability

Indonesia's 4G Availability keeps getting better. Smartfren kept hold of our award, with an incremental increase in its score — nonetheless impressive, since it has now hit an extraordinary 96.4%. Smartfren shut down its 3G network in 2017, meaning it has little choice but to pursue a highly aggressive 4G rollout strategy. But 4G Availability scores over 95% are fairly rare, even in the world's most advanced mobile markets — and the fact that Smartfren is able to continue to grow this score is even more remarkable.

4G Availability
% of time
Indosat
86.3
XL
87.0
Smartfren
96.4
Telkomsel
86.7
3
90.9
0 25 50 75 100
The brackets represent confidence intervals.
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All of our Indonesian users have seen improvements in their 4G Availability. 3, Indosat and XL all saw their scores grow 2-4 percentage points. But it was Telkomsel who saw the biggest increase of close to 6 points, as the operator focuses its efforts on 4G rollout. This now means that our users on all five of Indonesia's national operators were able to connect to 4G networks over 86% of the time.

Video Experience

Mobile Video Experience is improving in Indonesia. The country now has one operator in our Good ranking, as winner Telkomsel increased its score by 4.5 points to reach close to 59 (out of 100). Our users on 3 and XL saw similar increases, but it was Indosat that saw the biggest jump of nearly 7 points to join these two in our Fair Video Experience ranking. Smartfren still languishes in last place with a Poor rating — and the operator hasn't seen an improvement in its score since our last report.

Video Experience
in 0-100 points
Indosat
41.7
XL
50.8
Smartfren
34.3
Telkomsel
58.8
3
47.6
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
46.5 (± 0.22) 55.6 (± 0.19) 34.3 (± 0.28) 63.8 (± 0.12) 50.5 (± 0.23)
3G Video Experience
24.3 (± 0.49) 34.4 (± 0.48) 44.9 (± 0.27) 36.5 (± 0.48)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
46 (± 0.22)
56 (± 0.19)
34 (± 0.28)
64 (± 0.12)
50 (± 0.23)
3G Video Experience in 0-100 points
24 (± 0.49)
34 (± 0.48)
45 (± 0.27)
37 (± 0.48)
Mobile Network Experience Report | December 2019 | © Opensignal Inc.

Telkomsel's Good Video Experience rating means our users on its network now enjoy an acceptable experience when streaming mobile video at lower resolutions, but loading times can still be slow and stalling is not uncommon, especially at higher resolutions. But their experience is better than their peers on 3, Indosat and XL, who can expect long loading times and frequent stalling, even at lower resolutions. Meanwhile, our Smartfren users have to suffer a Poor rating, meaning the mobile Video Experience is practically unwatchable.

Voice App Experience

Telkomsel won our inaugural Voice App Experience award in Indonesia. This unique, first-of-its-kind metric measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union for quantifying overall voice call quality with a series of calibrated technical parameters.

Voice App Experience
in 0-100 points
Indosat
68.3
XL
71.4
Smartfren
68.1
Telkomsel
77.3
3
73.3
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
70.3 (± 0.19) 73.2 (± 0.16) 68.2 (± 0.20) 79.1 (± 0.09) 74.7 (± 0.15)
3G Voice App Experience
61.6 (± 0.59) 65.6 (± 0.54) 72.6 (± 0.27) 67.8 (± 0.63)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2019 | © Opensignal Limited
4G Voice App Experience in 0-100 points
70 (± 0.19)
73 (± 0.16)
68 (± 0.20)
79 (± 0.09)
75 (± 0.15)
3G Voice App Experience in 0-100 points
62 (± 0.59)
66 (± 0.54)
73 (± 0.27)
68 (± 0.63)
Mobile Network Experience Report | December 2019 | © Opensignal Inc.

The scores were pretty close in Voice App Experience, with less than 10 points (out of 100) separating all five of Indonesia's operators. Telkomsel was slightly ahead of the pack with a score of 77, giving our users an Acceptable rating, meaning they are generally able to comprehend without repetition. However, all the other four operators scored between 68 and 74, giving them a Poor ranking, which means our users' Voice App Experience will be marred by frequent distortion, clicking sounds or silence experienced during the call.

Download Speed Experience

Indonesia's mobile networks are getting faster. In Download Speed Experience, we've seen decent increases from all five of the country's operators — with double-digit percentage increases for four of them. Telkomsel remains the national leader in download, with a jump of nearly 23% in its score over the past six months to reach 12 Mbps. But this was not the largest increase: Indosat's score leapt by nearly 37%, while 3's users’ speed accelerated by over 26%.

Download Speed Experience
in Mbps
Indosat
6.6
XL
8.7
Smartfren
4.7
Telkomsel
12.0
3
6.5
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
7.6 (± 0.04) 10.1 (± 0.04) 4.7 (± 0.04) 14.1 (± 0.04) 7.3 (± 0.04)
3G Download Speed
2.7 (± 0.03) 3.8 (± 0.04) 6.3 (± 0.03) 3.8 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2019 | © Opensignal Limited
4G Download Speed in Mbps
8 (± 0.04)
10 (± 0.04)
5 (± 0.04)
14 (± 0.04)
7 (± 0.04)
3G Download Speed in Mbps
3 (± 0.03)
4 (± 0.04)
6 (± 0.03)
4 (± 0.03)
Mobile Network Experience Report | December 2019 | © Opensignal Inc.

Telkomsel remains well ahead of its rivals in 4G Download Speed Experience. The leader has now burst through the 10 Mbps milestone, and our users on its network experienced 4G download speeds over 3 Mbps faster than our users on its closest rival XL’s network. XL is a couple of megabits faster than Indosat and 3, who are neck-and-neck at around 6.5 Mbps. And Smartfren remains at the back of the pack with a Download Speed Experience score of 4.7 Mbps.

Upload Speed Experience

We thought the increases in download speed since our last report were impressive, but they were dwarfed by some of the jumps in Upload Speed Experience. Winner Telkomsel truly shone in this metric, with a jump of close to 46% to pass the 5 Mbps milestone and pull further ahead. Our users on second- and third-placed XL and 3 both saw increases of around 30%, but Indosat in fourth place saw its Upload Speed Experience score jump over 42%. Smartfren saw the smallest increase (still a respectable 14%) — but the operator is now in a distant last place, with a speed that remains less than half of any of its rivals.

Upload Speed Experience
in Mbps
Indosat
3.6
XL
4.5
Smartfren
1.4
Telkomsel
5.4
3
4.0
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
4.3 (± 0.03) 5.6 (± 0.03) 1.4 (± 0.01) 6.9 (± 0.03) 4.8 (± 0.03)
3G Upload Speed
0.8 (± 0.01) 0.8 (± 0.01) 1.2 (± 0.01) 0.8 (± 0.01)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2019 | © Opensignal Limited
4G Upload Speed in Mbps
4 (± 0.03)
6 (± 0.03)
1 (± 0.01)
7 (± 0.03)
5 (± 0.03)
3G Upload Speed in Mbps
1 (± 0.01)
1 (± 0.01)
1 (± 0.01)
1 (± 0.01)
Mobile Network Experience Report | December 2019 | © Opensignal Inc.

With an increase in the use of social media applications, Upload Speed Experience is increasingly becoming an important aspect of user’s mobile network experience and at present Telkomsel holds a clear advantage.

Latency Experience

Telkomsel remains the leader in Latency Experience, with a score over 5 milliseconds faster than its closest rival. And the leader's score improved by over 12% — but this was actually the smallest increase of any of the five operators. All our Indonesian users saw double-digit percentage improvements, with 3 seeing the biggest improvement of nearly 19% to cement its second-place finish. Smartfren and XL were neck-and-neck at around 60ms, while Indosat's users experienced the highest Latency Experience of just over 67ms.

Latency Experience
in ms The lower the figure the better the latency
Indosat
67.4
XL
59.9
Smartfren
60.6
Telkomsel
45.5
3
51.3
0 17.5 35 52.5 70
The brackets represent confidence intervals.
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Latency Experience
Supporting Metrics
in ms
4G Latency
62.5 (± 0.15) 54.5 (± 0.13) 60.6 (± 0.17) 40.1 (± 0.15) 47.4 (± 0.12)
3G Latency
85.0 (± 0.51) 78.3 (± 0.57) 60.6 (± 0.42) 66.5 (± 0.35)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | December 2019 | © Opensignal Limited
4G Latency in ms
62 (± 0.15)
55 (± 0.13)
61 (± 0.17)
40 (± 0.15)
47 (± 0.12)
3G Latency in ms
85 (± 0.51)
78 (± 0.57)
61 (± 0.42)
66 (± 0.35)
Mobile Network Experience Report | December 2019 | © Opensignal Inc.

Latency is a measure of a network's response time, and it affects the mobile data experience in many subtle ways. The lower latency is on a network, the better the experience on a host of mobile applications and services, from web browsing and Voice-over-IP to real-time multiplayer gaming.

4G Coverage Experience

Telkomsel won our inaugural 4G Coverage Experience award, with a score just shy of 8 (on a scale of 0-10). This was considerably ahead of any of the competition, with closest rival XL being nearly 2 points behind. Indosat was close behind XL, followed by Smartfren, with 3 a little further behind in fifth place.

4G Coverage Experience
in 0-10 points
Indosat
5.6
XL
5.9
Smartfren
4.8
Telkomsel
7.9
3
4.1
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Opensignal’s 4G Coverage Experience metric is a measure of how Opensignal’s mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Regional Analysis

In our regional outlook we analyzed users’ mobile network experience in 24 cities across Indonesia. Our national results were echoed at the regional level, as one operator continued to shine in the majority of award categories. Telkomsel won our Download Speed Experience award outright in every single city, except Balikpapan and Kota Cirebon, where it shared first place with Smartfren and XL respectively. The operator was at its peak in Pekanbaru, where our users on its network experienced the fastest download speeds of 17.8 Mbps on average, an improvement of almost 3 Mbps to break its own highest score from the last report.

Telkomsel also dominated the regional Upload Speed Experience category by winning the award outright in 19 cities individually, and drawing first with Indosat in Surabaya. The highest Upload Speeds were experienced by our users on Telkomsel’s network in Denpasar — 9.9 Mbps on average. XL won the award outright in the remaining 4 cities — Batam, Kota Cirebon, Makassar and Manado.

Looking at Latency Experience, Telkomsel’s score of 32.4 ms in Pekanbaru was the fastest across all 24 cities in this category. The operator won awards individually in 21 cities, whereas 3 was the only other operator to win awards in this category, in Banjarmasin and tied with Telkomsel in Balipakan and Cirebon for the first place.

Coming to Opensignal’s unique metrics — Video and Voice App Experience. Our users enjoyed the best Video Experience on Telkomsel’s network in Pekanbaru, as the operator scored 66.9 points to garner a Very Good rating. Telkomsel triumphed by winning awards in 20 cities, and drawing first with XL in further four — Batam, Cimahi, Kota Cirebon, and Kota Yogyakarta. In general, across all 24 cities the scores for Telkomsel ranged from Good to Very Good ratings.

It was a close-run race in our Voice App Experience category, but Telkomsel lead the regional results by winning in each one of the cities — individually in 19 cities and sharing the first place with XL in Cimahi and Kota Cirebon, as well as with Indosat in Pekanbaru and Kota Yogyakarta. Our users on Telkomsel’s network in Balikpapan perceived the best Voice App Experience across Indonesia: the operator's score of 82 points achieved a Good rating, which means on average our users on this network were satisfied and experienced minor quality impairments, occasionally accompanied by clicking sounds or distortions.

In 4G Availability, Smartfren dominated our charts in each of the locations. Our users on Smartfren’s network connected to 4G services at least 96% of the time in all 24 cities, including Cilegon, where it tied with 3 for the first place.

Select any region below to display individual breakdown

Balikpapan

4G Availability
in Balikpapan
in %
Indosat
85.1
XL
89.6
Smartfren
98.1
Telkomsel
87.9
3
91.4
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Video Experience
in Balikpapan
in 0-100 points
Indosat
45.9
XL
60.0
Smartfren
58.0
Telkomsel
66.3
3
57.3
Download Image
Voice App Experience
in Balikpapan
in 0-100 points
Indosat
73.0
XL
73.1
Smartfren
78.0
Telkomsel
82.0
3
74.1
Download Image
Download Speed Experience
in Balikpapan
in Mbps
Indosat
7.3
XL
11.2
Smartfren
13.0
Telkomsel
14.4
3
9.3
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Upload Speed Experience
in Balikpapan
in Mbps
Indosat
5.7
XL
5.9
Smartfren
2.8
Telkomsel
7.7
3
5.4
Download Image
Latency Experience
in Balikpapan
in ms
Indosat
77.0
XL
64.7
Smartfren
67.5
Telkomsel
50.9
3
49.0
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Bandar Lampung

4G Availability
in Bandar Lampung
in %
Indosat
88.2
XL
87.4
Smartfren
97.4
Telkomsel
89.1
3
93.4
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Video Experience
in Bandar Lampung
in 0-100 points
Indosat
46.4
XL
56.4
Smartfren
32.2
Telkomsel
66.3
3
50.4
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Voice App Experience
in Bandar Lampung
in 0-100 points
Indosat
74.5
XL
75.8
Smartfren
67.8
Telkomsel
79.9
3
72.5
Download Image
Download Speed Experience
in Bandar Lampung
in Mbps
Indosat
6.2
XL
10.2
Smartfren
4.1
Telkomsel
17.3
3
7.9
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Upload Speed Experience
in Bandar Lampung
in Mbps
Indosat
5.1
XL
5.5
Smartfren
1.3
Telkomsel
7.9
3
5.1
Download Image
Latency Experience
in Bandar Lampung
in ms
Indosat
58.5
XL
62.9
Smartfren
78.6
Telkomsel
43.3
3
50.1
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Banjarmasin

4G Availability
in Banjarmasin
in %
Indosat
85.8
XL
91.4
Smartfren
97.7
Telkomsel
89.9
3
93.2
Download Image
Video Experience
in Banjarmasin
in 0-100 points
Indosat
47.2
XL
53.8
Smartfren
31.3
Telkomsel
65.2
3
55.8
Download Image
Voice App Experience
in Banjarmasin
in 0-100 points
Indosat
73.6
XL
69.9
Smartfren
66.6
Telkomsel
82.2
3
75.0
Download Image
Download Speed Experience
in Banjarmasin
in Mbps
Indosat
6.7
XL
9.3
Smartfren
3.3
Telkomsel
12.8
3
7.9
Download Image
Upload Speed Experience
in Banjarmasin
in Mbps
Indosat
4.8
XL
5.9
Smartfren
1.6
Telkomsel
8.7
3
5.1
Download Image
Latency Experience
in Banjarmasin
in ms
Indosat
70.1
XL
60.9
Smartfren
62.4
Telkomsel
54.6
3
39.9
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Batam

4G Availability
in Batam
in %
Indosat
83.5
XL
89.4
Smartfren
95.8
Telkomsel
88.1
3
89.3
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Video Experience
in Batam
in 0-100 points
Indosat
39.8
XL
55.2
Smartfren
24.7
Telkomsel
56.2
3
40.8
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Voice App Experience
in Batam
in 0-100 points
Indosat
71.4
XL
71.3
Smartfren
75.2
Telkomsel
80.2
3
74.7
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Download Speed Experience
in Batam
in Mbps
Indosat
6.2
XL
9.9
Smartfren
3.4
Telkomsel
11.8
3
4.3
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Upload Speed Experience
in Batam
in Mbps
Indosat
3.5
XL
7.0
Smartfren
1.5
Telkomsel
4.8
3
3.7
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Latency Experience
in Batam
in ms
Indosat
83.2
XL
53.4
Smartfren
60.7
Telkomsel
43.7
3
61.9
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Cilegon

4G Availability
in Cilegon
in %
Indosat
87.9
XL
89.3
Smartfren
97.2
Telkomsel
87.3
3
95.7
Download Image
Video Experience
in Cilegon
in 0-100 points
Indosat
44.4
XL
48.9
Smartfren
30.8
Telkomsel
59.9
3
46.2
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Voice App Experience
in Cilegon
in 0-100 points
Indosat
75.5
XL
73.1
Smartfren
67.2
Telkomsel
80.3
3
76.4
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Download Speed Experience
in Cilegon
in Mbps
Indosat
7.3
XL
8.0
Smartfren
4.7
Telkomsel
11.2
3
6.7
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Upload Speed Experience
in Cilegon
in Mbps
Indosat
3.4
XL
4.6
Smartfren
1.3
Telkomsel
6.1
3
4.5
Download Image
Latency Experience
in Cilegon
in ms
Indosat
63.7
XL
50.1
Smartfren
49.4
Telkomsel
36.9
3
37.0
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Cimahi

4G Availability
in Cimahi
in %
Indosat
89.4
XL
90.1
Smartfren
97.7
Telkomsel
91.0
3
89.3
Download Image
Video Experience
in Cimahi
in 0-100 points
Indosat
42.0
XL
57.7
Smartfren
33.4
Telkomsel
59.1
3
44.2
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Voice App Experience
in Cimahi
in 0-100 points
Indosat
67.9
XL
76.7
Smartfren
66.7
Telkomsel
79.4
3
73.8
Download Image
Download Speed Experience
in Cimahi
in Mbps
Indosat
6.9
XL
8.9
Smartfren
3.6
Telkomsel
11.0
3
5.8
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Upload Speed Experience
in Cimahi
in Mbps
Indosat
3.0
XL
4.8
Smartfren
1.4
Telkomsel
5.6
3
3.4
Download Image
Latency Experience
in Cimahi
in ms
Indosat
61.4
XL
46.9
Smartfren
62.8
Telkomsel
40.3
3
50.8
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Denpasar

4G Availability
in Denpasar
in %
Indosat
88.8
XL
92.0
Smartfren
98.3
Telkomsel
89.1
3
91.6
Download Image
Video Experience
in Denpasar
in 0-100 points
Indosat
42.6
XL
57.0
Smartfren
43.9
Telkomsel
64.1
3
46.4
Download Image
Voice App Experience
in Denpasar
in 0-100 points
Indosat
69.1
XL
72.8
Smartfren
76.1
Telkomsel
80.1
3
77.2
Download Image
Download Speed Experience
in Denpasar
in Mbps
Indosat
7.5
XL
9.5
Smartfren
7.0
Telkomsel
15.0
3
5.0
Download Image
Upload Speed Experience
in Denpasar
in Mbps
Indosat
3.4
XL
6.4
Smartfren
1.9
Telkomsel
9.9
3
4.1
Download Image
Latency Experience
in Denpasar
in ms
Indosat
66.0
XL
55.5
Smartfren
56.0
Telkomsel
37.2
3
45.4
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Depok

4G Availability
in Depok
in %
Indosat
90.4
XL
89.7
Smartfren
96.4
Telkomsel
91.6
3
92.7
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Video Experience
in Depok
in 0-100 points
Indosat
42.0
XL
51.1
Smartfren
31.3
Telkomsel
65.9
3
43.5
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Voice App Experience
in Depok
in 0-100 points
Indosat
70.9
XL
76.5
Smartfren
69.1
Telkomsel
81.6
3
73.7
Download Image
Download Speed Experience
in Depok
in Mbps
Indosat
5.8
XL
8.0
Smartfren
4.0
Telkomsel
14.2
3
5.5
Download Image
Upload Speed Experience
in Depok
in Mbps
Indosat
4.2
XL
4.7
Smartfren
1.3
Telkomsel
6.7
3
4.1
Download Image
Latency Experience
in Depok
in ms
Indosat
51.0
XL
47.6
Smartfren
55.1
Telkomsel
33.3
3
52.3
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Jakarta

4G Availability
in Jakarta
in %
Indosat
89.3
XL
91.4
Smartfren
96.7
Telkomsel
91.0
3
92.2
Download Image
Video Experience
in Jakarta
in 0-100 points
Indosat
46.4
XL
50.7
Smartfren
37.6
Telkomsel
63.7
3
47.2
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Voice App Experience
in Jakarta
in 0-100 points
Indosat
74.5
XL
76.6
Smartfren
71.2
Telkomsel
80.4
3
73.9
Download Image
Download Speed Experience
in Jakarta
in Mbps
Indosat
7.2
XL
8.3
Smartfren
5.3
Telkomsel
13.6
3
6.4
Download Image
Upload Speed Experience
in Jakarta
in Mbps
Indosat
4.7
XL
4.6
Smartfren
1.6
Telkomsel
6.4
3
4.3
Download Image
Latency Experience
in Jakarta
in ms
Indosat
49.9
XL
48.7
Smartfren
51.4
Telkomsel
34.3
3
39.8
Download Image

Kota Bandung

4G Availability
in Kota Bandung
in %
Indosat
89.2
XL
90.3
Smartfren
97.3
Telkomsel
91.5
3
89.6
Download Image
Video Experience
in Kota Bandung
in 0-100 points
Indosat
49.8
XL
59.7
Smartfren
38.8
Telkomsel
64.3
3
48.7
Download Image
Voice App Experience
in Kota Bandung
in 0-100 points
Indosat
72.3
XL
79.3
Smartfren
72.2
Telkomsel
81.1
3
76.3
Download Image
Download Speed Experience
in Kota Bandung
in Mbps
Indosat
9.0
XL
11.1
Smartfren
5.3
Telkomsel
14.7
3
6.8
Download Image
Upload Speed Experience
in Kota Bandung
in Mbps
Indosat
4.0
XL
6.2
Smartfren
1.7
Telkomsel
6.5
3
4.0
Download Image
Latency Experience
in Kota Bandung
in ms
Indosat
55.1
XL
46.2
Smartfren
55.5
Telkomsel
36.3
3
46.8
Download Image

Kota Bekasi

4G Availability
in Kota Bekasi
in %
Indosat
91.2
XL
91.4
Smartfren
97.6
Telkomsel
92.2
3
93.5
Download Image
Video Experience
in Kota Bekasi
in 0-100 points
Indosat
42.2
XL
53.8
Smartfren
34.1
Telkomsel
65.3
3
45.5
Download Image
Voice App Experience
in Kota Bekasi
in 0-100 points
Indosat
72.5
XL
77.6
Smartfren
67.4
Telkomsel
81.2
3
74.3
Download Image
Download Speed Experience
in Kota Bekasi
in Mbps
Indosat
5.6
XL
8.6
Smartfren
4.5
Telkomsel
13.6
3
6.1
Download Image
Upload Speed Experience
in Kota Bekasi
in Mbps
Indosat
3.9
XL
4.6
Smartfren
1.4
Telkomsel
6.6
3
4.2
Download Image
Latency Experience
in Kota Bekasi
in ms
Indosat
52.7
XL
46.2
Smartfren
56.6
Telkomsel
33.5
3
39.8
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Kota Bogor

4G Availability
in Kota Bogor
in %
Indosat
90.2
XL
91.6
Smartfren
96.9
Telkomsel
90.4
3
93.4
Download Image
Video Experience
in Kota Bogor
in 0-100 points
Indosat
37.8
XL
51.1
Smartfren
32.5
Telkomsel
64.2
3
44.9
Download Image
Voice App Experience
in Kota Bogor
in 0-100 points
Indosat
72.2
XL
76.8
Smartfren
69.9
Telkomsel
80.1
3
73.6
Download Image
Download Speed Experience
in Kota Bogor
in Mbps
Indosat
5.2
XL
8.5
Smartfren
4.3
Telkomsel
13.9
3
6.3
Download Image
Upload Speed Experience
in Kota Bogor
in Mbps
Indosat
3.7
XL
4.4
Smartfren
1.3
Telkomsel
6.9
3
4.4
Download Image
Latency Experience
in Kota Bogor
in ms
Indosat
76.1
XL
48.9
Smartfren
55.8
Telkomsel
35.7
3
49.1
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Kota Cirebon

4G Availability
in Kota Cirebon
in %
Indosat
88.9
XL
91.4
Smartfren
98.6
Telkomsel
88.2
3
90.0
Download Image
Video Experience
in Kota Cirebon
in 0-100 points
Indosat
52.3
XL
57.9
Smartfren
37.8
Telkomsel
60.1
3
47.0
Download Image
Voice App Experience
in Kota Cirebon
in 0-100 points
Indosat
73.0
XL
77.6
Smartfren
69.2
Telkomsel
78.9
3
68.9
Download Image
Download Speed Experience
in Kota Cirebon
in Mbps
Indosat
10.0
XL
10.9
Smartfren
5.6
Telkomsel
11.6
3
5.8
Download Image
Upload Speed Experience
in Kota Cirebon
in Mbps
Indosat
3.9
XL
6.3
Smartfren
1.4
Telkomsel
5.3
3
4.0
Download Image
Latency Experience
in Kota Cirebon
in ms
Indosat
54.8
XL
53.6
Smartfren
54.6
Telkomsel
42.3
3
61.2
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Kota Malang

4G Availability
in Kota Malang
in %
Indosat
88.3
XL
91.1
Smartfren
97.3
Telkomsel
89.0
3
89.5
Download Image
Video Experience
in Kota Malang
in 0-100 points
Indosat
43.6
XL
60.5
Smartfren
42.6
Telkomsel
64.6
3
47.4
Download Image
Voice App Experience
in Kota Malang
in 0-100 points
Indosat
68.1
XL
75.5
Smartfren
74.1
Telkomsel
80.7
3
76.0
Download Image
Download Speed Experience
in Kota Malang
in Mbps
Indosat
7.7
XL
11.8
Smartfren
6.7
Telkomsel
13.6
3
5.2
Download Image
Upload Speed Experience
in Kota Malang
in Mbps
Indosat
3.8
XL
6.3
Smartfren
1.5
Telkomsel
7.6
3
3.6
Download Image
Latency Experience
in Kota Malang
in ms
Indosat
61.1
XL
54.1
Smartfren
49.7
Telkomsel
36.1
3
49.3
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Kota Tangerang

4G Availability
in Kota Tangerang
in %
Indosat
89.6
XL
91.8
Smartfren
97.1
Telkomsel
91.3
3
92.6
Download Image
Video Experience
in Kota Tangerang
in 0-100 points
Indosat
40.4
XL
49.8
Smartfren
34.1
Telkomsel
63.2
3
44.1
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Voice App Experience
in Kota Tangerang
in 0-100 points
Indosat
70.9
XL
75.8
Smartfren
67.4
Telkomsel
80.5
3
73.0
Download Image
Download Speed Experience
in Kota Tangerang
in Mbps
Indosat
5.8
XL
7.7
Smartfren
3.8
Telkomsel
13.1
3
5.8
Download Image
Upload Speed Experience
in Kota Tangerang
in Mbps
Indosat
4.4
XL
4.3
Smartfren
1.4
Telkomsel
6.6
3
4.2
Download Image
Latency Experience
in Kota Tangerang
in ms
Indosat
55.0
XL
52.8
Smartfren
57.4
Telkomsel
36.3
3
40.9
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Kota Yogyakarta

4G Availability
in Kota Yogyakarta
in %
Indosat
87.5
XL
93.3
Smartfren
97.7
Telkomsel
91.7
3
91.9
Download Image
Video Experience
in Kota Yogyakarta
in 0-100 points
Indosat
48.8
XL
63.8
Smartfren
37.7
Telkomsel
63.7
3
51.5
Download Image
Voice App Experience
in Kota Yogyakarta
in 0-100 points
Indosat
78.2
XL
76.0
Smartfren
72.4
Telkomsel
80.5
3
74.3
Download Image
Download Speed Experience
in Kota Yogyakarta
in Mbps
Indosat
7.9
XL
11.9
Smartfren
5.4
Telkomsel
14.2
3
7.3
Download Image
Upload Speed Experience
in Kota Yogyakarta
in Mbps
Indosat
5.7
XL
5.0
Smartfren
1.8
Telkomsel
7.7
3
4.9
Download Image
Latency Experience
in Kota Yogyakarta
in ms
Indosat
68.9
XL
59.1
Smartfren
59.6
Telkomsel
41.5
3
57.2
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Makassar

4G Availability
in Makassar
in %
Indosat
88.4
XL
88.3
Smartfren
97.2
Telkomsel
90.0
3
92.2
Download Image
Video Experience
in Makassar
in 0-100 points
Indosat
44.9
XL
61.3
Smartfren
30.3
Telkomsel
65.9
3
49.0
Download Image
Voice App Experience
in Makassar
in 0-100 points
Indosat
68.4
XL
71.6
Smartfren
70.9
Telkomsel
79.2
3
76.2
Download Image
Download Speed Experience
in Makassar
in Mbps
Indosat
8.5
XL
11.2
Smartfren
4.4
Telkomsel
15.9
3
5.7
Download Image
Upload Speed Experience
in Makassar
in Mbps
Indosat
5.0
XL
6.4
Smartfren
1.5
Telkomsel
5.8
3
3.7
Download Image
Latency Experience
in Makassar
in ms
Indosat
74.1
XL
67.8
Smartfren
63.8
Telkomsel
32.5
3
46.7
Download Image

Manado

4G Availability
in Manado
in %
Indosat
84.7
XL
82.0
Smartfren
96.6
Telkomsel
88.9
3
89.8
Download Image
Video Experience
in Manado
in 0-100 points
Indosat
50.4
XL
56.7
Smartfren
37.4
Telkomsel
63.2
3
48.8
Download Image
Voice App Experience
in Manado
in 0-100 points
Indosat
71.1
XL
68.1
Smartfren
71.5
Telkomsel
79.4
3
74.2
Download Image
Download Speed Experience
in Manado
in Mbps
Indosat
10.9
XL
9.3
Smartfren
4.6
Telkomsel
15.0
3
6.8
Download Image
Upload Speed Experience
in Manado
in Mbps
Indosat
3.7
XL
5.2
Smartfren
1.3
Telkomsel
4.4
3
4.1
Download Image
Latency Experience
in Manado
in ms
Indosat
118.2
XL
94.9
Smartfren
96.8
Telkomsel
58.1
3
72.1
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Medan

4G Availability
in Medan
in %
Indosat
83.5
XL
90.9
Smartfren
96.9
Telkomsel
88.6
3
88.7
Download Image
Video Experience
in Medan
in 0-100 points
Indosat
48.6
XL
57.0
Smartfren
34.4
Telkomsel
66.4
3
45.9
Download Image
Voice App Experience
in Medan
in 0-100 points
Indosat
73.3
XL
76.1
Smartfren
68.8
Telkomsel
81.6
3
73.0
Download Image
Download Speed Experience
in Medan
in Mbps
Indosat
8.9
XL
10.3
Smartfren
4.8
Telkomsel
17.2
3
4.7
Download Image
Upload Speed Experience
in Medan
in Mbps
Indosat
4.7
XL
6.9
Smartfren
1.5
Telkomsel
8.8
3
3.1
Download Image
Latency Experience
in Medan
in ms
Indosat
80.9
XL
56.0
Smartfren
75.8
Telkomsel
43.9
3
59.5
Download Image

Palembang

4G Availability
in Palembang
in %
Indosat
88.3
XL
88.7
Smartfren
96.6
Telkomsel
90.6
3
93.3
Download Image
Video Experience
in Palembang
in 0-100 points
Indosat
51.1
XL
57.6
Smartfren
33.0
Telkomsel
64.9
3
54.8
Download Image
Voice App Experience
in Palembang
in 0-100 points
Indosat
76.0
XL
73.1
Smartfren
67.5
Telkomsel
80.6
3
74.9
Download Image
Download Speed Experience
in Palembang
in Mbps
Indosat
8.4
XL
10.2
Smartfren
4.6
Telkomsel
14.8
3
8.2
Download Image
Upload Speed Experience
in Palembang
in Mbps
Indosat
5.3
XL
5.2
Smartfren
1.6
Telkomsel
6.7
3
5.4
Download Image
Latency Experience
in Palembang
in ms
Indosat
66.5
XL
65.2
Smartfren
77.0
Telkomsel
35.6
3
45.2
Download Image

Pekanbaru

4G Availability
in Pekanbaru
in %
Indosat
83.5
XL
91.3
Smartfren
96.9
Telkomsel
91.0
3
91.9
Download Image
Video Experience
in Pekanbaru
in 0-100 points
Indosat
46.7
XL
55.4
Smartfren
32.6
Telkomsel
66.9
3
46.2
Download Image
Voice App Experience
in Pekanbaru
in 0-100 points
Indosat
77.0
XL
74.1
Smartfren
65.2
Telkomsel
80.7
3
74.7
Download Image
Download Speed Experience
in Pekanbaru
in Mbps
Indosat
12.0
XL
9.8
Smartfren
4.6
Telkomsel
17.8
3
5.2
Download Image
Upload Speed Experience
in Pekanbaru
in Mbps
Indosat
5.4
XL
7.4
Smartfren
1.4
Telkomsel
9.7
3
4.2
Download Image
Latency Experience
in Pekanbaru
in ms
Indosat
87.0
XL
46.1
Smartfren
72.3
Telkomsel
32.4
3
48.7
Download Image

Semarang

4G Availability
in Semarang
in %
Indosat
86.0
XL
89.0
Smartfren
97.0
Telkomsel
89.0
3
93.2
Download Image
Video Experience
in Semarang
in 0-100 points
Indosat
51.0
XL
56.0
Smartfren
37.3
Telkomsel
64.3
3
51.9
Download Image
Voice App Experience
in Semarang
in 0-100 points
Indosat
73.1
XL
76.0
Smartfren
70.9
Telkomsel
79.2
3
75.9
Download Image
Download Speed Experience
in Semarang
in Mbps
Indosat
9.3
XL
10.0
Smartfren
5.0
Telkomsel
12.4
3
7.9
Download Image
Upload Speed Experience
in Semarang
in Mbps
Indosat
6.1
XL
4.1
Smartfren
1.5
Telkomsel
6.8
3
3.5
Download Image
Latency Experience
in Semarang
in ms
Indosat
75.5
XL
58.4
Smartfren
60.4
Telkomsel
43.2
3
57.5
Download Image

Surabaya

4G Availability
in Surabaya
in %
Indosat
86.2
XL
91.7
Smartfren
97.0
Telkomsel
89.2
3
91.0
Download Image
Video Experience
in Surabaya
in 0-100 points
Indosat
48.7
XL
61.5
Smartfren
42.1
Telkomsel
62.9
3
47.3
Download Image
Voice App Experience
in Surabaya
in 0-100 points
Indosat
74.8
XL
74.2
Smartfren
73.3
Telkomsel
79.0
3
75.7
Download Image
Download Speed Experience
in Surabaya
in Mbps
Indosat
7.3
XL
11.9
Smartfren
7.0
Telkomsel
14.5
3
5.1
Download Image
Upload Speed Experience
in Surabaya
in Mbps
Indosat
6.4
XL
6.1
Smartfren
1.9
Telkomsel
6.5
3
4.1
Download Image
Latency Experience
in Surabaya
in ms
Indosat
57.7
XL
49.8
Smartfren
51.5
Telkomsel
35.1
3
44.8
Download Image

Tangerang Selatan

4G Availability
in Tangerang Selatan
in %
Indosat
89.5
XL
92.6
Smartfren
97.1
Telkomsel
92.3
3
93.1
Download Image
Video Experience
in Tangerang Selatan
in 0-100 points
Indosat
41.2
XL
56.2
Smartfren
37.7
Telkomsel
66.1
3
50.2
Download Image
Voice App Experience
in Tangerang Selatan
in 0-100 points
Indosat
72.7
XL
77.7
Smartfren
71.2
Telkomsel
81.1
3
74.2
Download Image
Download Speed Experience
in Tangerang Selatan
in Mbps
Indosat
5.8
XL
9.4
Smartfren
5.2
Telkomsel
14.8
3
6.6
Download Image
Upload Speed Experience
in Tangerang Selatan
in Mbps
Indosat
4.0
XL
5.0
Smartfren
1.6
Telkomsel
7.3
3
4.7
Download Image
Latency Experience
in Tangerang Selatan
in ms
Indosat
53.5
XL
43.6
Smartfren
50.8
Telkomsel
34.0
3
37.1
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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(© Opensignal Limited) information when using this image.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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