Indonesia
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Indonesia
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Telkomsel continues to lead in download and upload speeds as mobile speeds improve across the board
Telkomsel once again wins the Download Speed Experience and Upload Speed Experience awards outright. Our users on Telkomsel's network see average download speeds of 26.1Mbps — 3.3 Mbps faster than those on second-placed XL. Likewise, our Telkomsel users observed the fastest upload speeds of 11.1Mbps, on average, followed by those on 3 with 9.7Mbps. Mobile speeds in Indonesia have improved significantly across the board, with users clocking in 7.5-21.4% faster download and 11.2-23% faster upload speeds depending on their choice of operator.
IOH’s Indosat is unbeaten in Consistent Quality
Indosat wins Consistent Quality outright for the second consecutive time, currently with a score of 64.8%, ahead of Telkomsel (61.7%) and 3 (61.3%). XLl is further away with 58.7%, while Smartfren places last with a score of 38.4%. This indicates that Indosat users continue to see the greatest proportion of tests that meet the minimum thresholds to support more demanding commonly used mobile applications, such as video calling or uploading an image to social media.
The best on-demand and live video streaming experience is with Telkomsel
Telkomsel users observe the best quality of experience while streaming on-demand and live videos over cellular connections in Indonesia. As a result, Telkomsel is the outright winner of the Video and Live Video Experience awards with scores of 61.4 and 57.7 points on 100-point scales, respectively. In both categories, 3 comes close to challenging Telkomsel's top spot, placing second with a slightly lower score — 61 points for Video Experience and 56.1 for Live Video Experience.
XL holds on to the Games Experience award
The quality of experience while playing multiplayer mobile games has improved across all five Indonesian networks since the last report. Our users on Indosat and 3 have seen the biggest improvements, 8.8 and 8.2 points (on a scale of 0-100) respectively, followed by Telkomsel (7.1 points) and Smartfren (6.2 points). XL users have seen an improvement of 5.9 points. As a result, XL once again wins the Games Experience award, this time with a score of 79 points, but its lead over second-placed 3 has shrunk from 2.5 to just 0.3 points. Furthermore, the Games Experience on Indosat, 3, Telkomsel and XL rates as Good (75-85) — up from the Fair (65-75) ratings they earned last time around — while Smartfren is 1.2 points short of achieving the same with a score of 73.8 points.
IOH’s 3 is top for Voice App Experience in Indonesia
Our Indonesian users continue to observe the best overall quality of experience while using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — with 3. In fact, 3 is the only operator in Indonesia to achieve a Good (80-87) Voice App Experience rating this time, with a score of 80.2 points (on a scale of 0-100).
Telkomsel takes the top spot for Coverage Experience
Telkomsel is the first operator in Indonesia to win Opensignal's new Coverage Experience award. It does so with a score of 8.54 on a 10-point scale — a massive lead of 3.78 points over IOH's Indosat and 3's scores of 4.76 points. XL follows with 4.48 points, while Smartfren brings up the rear with 2.18 points. Opensignal's new Coverage Experience metric represents the real-world experience users receive as they travel around areas where they would reasonably expect to find coverage.
Mobile Experience Awards
Market Overview
In Opensignal's latest analysis of the mobile network experience in Indonesia, Telkomsel continues to take home the lion’s share of awards, winning five out of nine categories outright. Telkomsel beats the competition when it comes to our users’ on-demand and live video streaming experience and it also reigns supreme in terms of average download and upload speeds. Additionally, Telkomsel is also top for Coverage Experience — a measure of the extent of mobile networks in the places people live, work and travel.
Turning to other aspects of the mobile network experience in Indonesia, our users on 3 enjoy the best quality of experience while using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger. XL continues to hold the top spot for Games Experience. On the other hand, the most consistent mobile experience in Indonesia is still with Indosat, as it has won the Consistent Quality award for the second consecutive time.
The overall experience in Indonesia has been improving across the board. Compared to our June 2023 report, the improvement in Video Experience ranges from 1.7% on Telkomsel to 5.6% on 3, in Games Experience it ranges from 8.1% on XL to 12.6% on Indosat and in Voice App Experience it ranges from 1.9% on XL to 2.5% on Indosat and Smartfren. The mobile speeds in Indonesia are also significantly faster now, with users on 3 and Indosat observing the biggest improvements in Download Speed Experience, 21.4% and 19.3% respectively, followed by Telkomsel (18.6%). Comparatively, XL users have seen the biggest increase of 23% in Upload Speed Experience, followed by Telkomsel at 17.2%.
Indonesia's telecom network landscape continues to evolve with a majority of the operators having shut down 3G completely as they focus on strengthening 4G networks. Additionally, the merger between 3 and Indosat has had a positive impact on users’ mobile network experience and the proposed merger between Indonesia’s two smallest players XL and Smartfren which surfaced in 2021 is back on the table. KemKominfo, Indonesia’s Ministry of Communication and Informatics, believes that this consolidation will lead to efficient utilization of mobile spectrum.
The unavailability of key 5G spectrum bands like the 3.5GHz band, has forced the operators to rely on less abundant spectrum in the 2.3GHz or 1800MHz bands, which is one of the key factors contributing to Indonesia’s relatively slow progress in 5Gauction spectrum in the 700MHz and 26GHz frequency bands in the near future.
In this report, we've analyzed the overall mobile network experience of all our users in Indonesia on five operators — 3, Indosat, Smartfren, Telkomsel and XL — over the 90-day period starting on August 1, 2023. Along with our national analysis, we've also delved deeper to analyze users' mobile network experience across 10 of Indonesia's major regions. We have used 5G measurements in addition to those from older generations of mobile network technology when determining the overall scores for each award category.
Overall Experience
National Analysis
Telkomsel is the outright winner of the on-demand Video Experience award with a score of 61.4 points on a 100-point scale, slightly ahead of 3 and Indosat's scores of 61 and 59.3 points. Last time, Telkomsel was the only operator to achieve a Good Video Experience rating. However, this time 3 and Indosat also place in the same category, resulting from improvements of 5.6% and 3.6% in their scores, respectively.
Our users across all five networks have seen improvements in the quality of on-demand video streaming, with those on 3 seeing the biggest improvement, followed by Smartfren (3.8%), Indosat (3.6%), XL (2.1%), and Telkomsel (1.7%).
A Good Video Experience (58-68) means our users, on average, are able to stream video at least at 720p with low loading times, little stalling, and a satisfactory live offset. Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users’ real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Telkomsel wins Opensignal's inaugural Live Video Experience award in Indonesia with a score of 57.7 points — 1.6 points ahead of 3 in second place and 2.9 points ahead of Indosat. XL follows in fourth with 53 points, while Smartfren lags significantly behind with 42.7 points.
Telkomsel, 3, Indosat and XL achieve a Very Good (53-58) rating for Live Video Experience, which means our users are, on average, able to stream live events at least at 720p with satisfactory loading times, little stalling and substantial live offset — meanwhile, Smartfren rates as Fair (33-43).
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
National Analysis
Our users on XL continue to enjoy the best experience in Indonesia when playing multiplayer mobile games over cellular connections. XL once again wins the Games Experience award, this time with a score of 79 points on a 100-point scale. However, its lead over second-placed 3 has shrunk from 2.5 points to 0.3 points. This is the result of 3’s improvement in score since the previous report being greater than XL’s, 8.2 points compared to 5.9 points. In fact, our users’ Games Experience in Indonesia has improved across the board. Indosat users have seen the biggest improvement of 8.8 points, followed by 3, Telkomsel and Smartfren.
Furthermore, the Games Experience on Indosat, 3, Telkomsel and XL rates as Good (75-85) — up from Fair (65-75) seen last time around — while Smartfren is 1.2 points short of achieving the same with its score of 73.8 points.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
3 remains the outright winner of the overall Voice App Experience award with a score of 80.2 of points, on a 100-point scale. This means users on 3 continue to enjoy the best overall quality of experience when using over-the-top (OTT) voice services — such as WhatsApp, Skype and Facebook Messenger — over mobile internet in Indonesia.
The Voice App Experience in Indonesia has improved across the board — between 1.9-2.5% depending on the network, compared to last time. As a result, 3's Voice App Experience rating has improved from Acceptable (74-84) to Good (80-87). However, Indosat, Smarten, Telkomsel and XL continue to place in the Acceptable category with slightly lower scores.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Telkomsel continues to occupy the top spot for Download Speed Experience in Indonesia, scoring 26.1Mbps — 3.3Mbps (14.6%) faster than second-placed XL with 22.8Mbps, and 12.6Mbps (92.6%) faster than last-placed Smartfren with its score of 13.6Mbps.
The average download speed of Telkomsel users has improved by a notable 4.1Mbps (18.6%) compared to our last report in June 2023. However, our users on 3 and Indosat have seen greater improvements in percentage terms — up from 15.3Mbps to 18.6Mbps on 3 and 18.3Mbps on Indosat — increasing by 21.4% and 19.3%, respectively. Comparatively, the improvements on XL and Smartfren were relatively modest, with users experiencing 1.7Mbps (8.2%) and 1Mbps (7.5%) faster download speeds, respectively.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
Telkomsel remains the winner of the Upload Speed Experience award, with users clocking up the fastest upload speeds of 11.1Mbps, on average — up by 1.6Mbps (17.2%) from 9.5Mbps, seen in the June 2023 report.
Compared to the previous report, our users on XL experienced the biggest improvement of 1.8Mbps (23%) in their average upload speed, followed by 1.6Mbps (17.2%) on Telkomsel and 1.1Mbps (13.3%) increase on 3. Indosat and Smartfren users also saw their upload speeds improve by 0.9Mbps (11.2%) and 0.3Mbps (13.2%), respectively.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
Regional Analysis
Telkomsel leads in our regional analysis of Video and Live Video Experience, taking home the largest haul of awards in both categories. Telkomsel is top for the quality of on-demand video streaming in seven out of 10 regions, including two joint wins alongside 3 in Sulawesi and Yogyakarta. 3 is also the outright winner of Video Experience in the remaining three regions, Kalimantan, Lesser Sunda Islands and Sumatra. Similarly, Telkomsel solely leads for the quality of live video streaming experience in six regions — Banten, Jakarta Raya, Jawa Barat, Jawa Tengah, Jawa Timur and Yogyakarta — while 3 is the winner in Kalimantan, the Lesser Sunda Islands, Sulawesi and Sumatra.
Looking at the regional analysis of Games Experience, national winner XL is the outright winner in Banten and Jakarta Raya and shares the top spot alongside Telkomsel in Jakarta Raya and Jawa Tengah, as well as IOH’s Indosat and 3 in Jawa Timur and the Lesser Sunda Islands. 3 is also top for Games Experience in Kalimantan and Sulawesi. In Sumatra, 3 and Telkomsel are top, while Telkomsel users enjoy the best Games Experience in Sumatra.
3 is top for quality of experience while using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — in the majority of regions. In Kalimantan, Sulawesi and Sumatra, 3 is the outright winner of the regional Voice App Experience awards. Furthermore, 3 is joint-top alongside Indosat in Jawa Tengah, Jawa Timur and Yogyakarta. On the other hand, in Banten, Jakarta Raya and Jawa Barat the best Voice App Experience is with Telkomsel.
Telkomsel almost achieves a clean sweep in our regional analysis of Download and Upload Speed Experience, placing outright top across nine regions and joint top in one — Telkomsel shares the regional Download Speed Experience award with 3 in Lesser Sunda Islands and the regional Upload Speed Experience award with XL in Kalimantan. Telkomsel users clock overall download speeds averaging above 24 Mbps across all 10 regions, with those in Jakarta Raya enjoying the fastest average download speeds of 29.9Mbps.
Regional Analysis Summary: Indonesia, Mobile Network Experience Report, December 2023
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Coverage
National Analysis
Telkomsel is head and shoulders above the competition when it comes to the extent of mobile networks in Indonesia. Telkomsel wins the Coverage Experience award with a score of 8.5 points on a 10-point scale. Indosat and 3 take the next spot with a score of 4.8 points, closely followed by XL with 4.5 points — almost two times greater than Smartfren’s 2.2 points.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
National Analysis
Indonesia's 4G-only operator Smartfren once again claims the Availability award, as our users on its network continue to spend the highest proportion of time connected to a cellular signal — 98.8%, on average. IOH's Indosat and 3 are joint second with identical scores of 97%, slightly ahead of XL and Telkomsel with 96.8% and 95.5%, respectively.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
Regional Analysis
In our regional analysis of Availability, 4G-only operator Smartfren wins outright across all 10 regions.
Regional Analysis Summary: Indonesia, Mobile Network Experience Report, December 2023
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A-I
- Banten
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J-R
- Jakarta Raya
- Jawa Barat
- Jawa Tengah
- Jawa Timur
- Kalimantan
- Lesser Sunda Islands
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- Sulawesi
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- Yogyakarta
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Consistency
National Analysis
Indosat wins Consistent Quality outright for the second consecutive time, currently with a score of 64.8%, ahead of Telkomsel (61.7%) and 3 (61.3%). XL is further away at 58.7%, while Smartfren places last with a score of 38.4%. This indicates that Indosat users see the greatest proportion of tests that meet the minimum thresholds to support more demanding commonly used mobile applications, such as video calling or uploading an image to social media.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
Regional Analysis
Comparing Indonesia operators based on regional Consistent Quality, we see a tight race between Telkomsel and IOH. Telkomsel leads in five out of 10 regions, while users in the remaining five see the most consistent experience with either 3, Indosat or both, as is the case in Yogyakarta.
Regional Analysis Summary: Indonesia, Mobile Network Experience Report, December 2023
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- Banten
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J-R
- Jakarta Raya
- Jawa Barat
- Jawa Tengah
- Jawa Timur
- Kalimantan
- Lesser Sunda Islands
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- Sulawesi
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- Yogyakarta
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Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience