Taiwan

Mobile Network Experience Report
June 2020

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sue Marek Insights Analyst

Key findings

Taiwan Mobile wins first-ever Games Experience Award

Gaming is important to Taiwanese users and they benefit from having a good overall gaming experience. Three out of five Taiwanese operators received Good ratings in Opensignal’s new Games Experience Award, which measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Taiwan Mobile, Chunghwa Mobile (CHT) and FarEasTone (FET) achieved scores of 75 and above on a scale of 0-100 but Taiwan Mobile was the leader with a score of 80.5 making it the winner of Opensignal's Games Experience award. A Good rating means the gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game.

Chunghwa and Taiwan Mobile receive Excellent ratings in Video Experience

Two Taiwanese operators have now moved into the top category when it comes to their users’ high quality video experience. Both CHT and Taiwan Mobile have earned Excellent ratings, up from the Very Good ratings they received in our last report. CHT won the category with a score of 76.7 on a 0-100 scale. Taiwan Mobile was slightly behind CHT with a score of 75.3. An Excellent rating means that users had a very consistent experience with fast loading times and almost non-existent stalling. FET narrowly missed getting an Excellent rating with a score of 74.8, so it remained in the Very Good category, which means customers generally experienced fast loading times with only occasional stalling.

FarEasTone, Chunghwa and Taiwan Mobile jointly win Voice App Experience

Taiwanese users have a pretty good experience if they want to make voice calls over communication apps such as WhatsApp, Skype or Facebook Messenger. Four of the five Taiwanese operators achieved scores of 80 and above on a scale of 0-100 meaning that they achieved a Good ranking in terms of user experience. FET, Taiwan Mobile and CHT ended up with a three-way tie to win this category. T Star fell slightly below the other three but still achieved a Good ranking with a score of 80.2. GT was the only operator to fall into the Acceptable category with a score of 79.2.

Chunghwa stays ahead of competition to win the Download Speed Experience Award

CHT once again won first place in Download Speed Experience, an award it has held since our July 2018 report. Our users on its network observed an average overall download speed of 38.5 Mbps — 8.7 Mbps faster than with rival FET, which had a score of 29.8 Mbps. Taiwan Mobile was only slightly behind with a score of 28 Mbps. In Upload Speed Experience, FET earned the first place slot with a score of 11.6 Mbps compared to CHT with a score of 10.7 Mbps and Taiwan Mobile with a score of 10.4 Mbps.

Taiwan Mobile, FET and GT surpass 95% in 4G Availability

Taiwanese operators are very strong in 4G Availability, the time users spend connected to 4G. Taiwan Mobile and FET statistically tied for the top spot in this category with scores of 96.5% and 96.4% respectively. GT was just slightly lower than those two with a 95.7% score. All three of these Taiwanese operators now surpass the 95% mark in 4G Availability and all five Taiwanese operators have exceeded the 90% threshold. In 4G Coverage Experience, CHT was the winner. This measures how mobile subscribers experience 4G coverage on an operator’s network relative to locations visited by users of all network operators. CHT received a score of 9.8 on a scale of 0-10. While CHT was the leader, the other Taiwanese operators scored high in this category as well. Taiwan Mobile, FET and T Star all had scores over 9.0 with GT scoring 8.8.

Introduction

Taiwan enjoys a very dynamic mobile market with strong coverage and intense competition among its five operators.

In January, Taiwan wrapped up its auction of 5G spectrum with all five operators participating and spending about US$4.6 billion on spectrum, making it the third-priciest spectrum auction in the world, according to Taipei Times CHT plans to be the first to launch a commercial 5G service on July 1. The move to 5G will set off a new round of competition in Taiwan as operators look to use 5G to differentiate their offerings.

Of course, key to Taiwan’s 5G rollout is the strength of its underlying 4G network. The first version of 5G (non-standalone access) uses the underlying 4G network, so 5G phones must be able to connect to a 4G signal to use 5G. Taiwanese users benefit from having very strong 4G Availability, with three operators — FET, Taiwan Mobile and GT — all offering 4G Availability of 95% or higher. According to our recent State of Mobile Experience 2020 report, only six countries currently have 4G Availability that exceeds 95%: Taiwan, the U.S., the Netherlands, Japan, South Korea and Norway. It’s also important to note that GT users benefit from that operator’s roaming relationship with Taiwan Mobile, which means that GT users roam on Taiwan Mobile’s network when necessary.

Not surprisingly, operators in Taiwan are very focused on delivering a strong gaming experience to their subscribers. In our February 2020 report on the State of the Mobile Games Experience in the 5G Era , Taiwan ranked No. 24 out of 100 countries. In fact, the country had a slight edge over Canada, which we have seen has some of the best download speeds in the world.

In our analysis of data from Opensignal users in Taiwan from February 1 until April 30, 2020, Taiwan Mobile won our first-ever Games Experience Award in Taiwan. If you’d like to see how your favorite gaming apps are performing with your current internet speed, download Opensignal’s Meteor app, available for Android and iOS.

But the island isn’t only strong in gaming. Our results also show that Taiwanese consumers enjoy a pretty good experience with voice apps. In Opensignal’s Voice App Experience category, which assesses the perceived quality of voice calls using apps like WhatsApp, Skype or Facebook Messenger, four out of the five Taiwanese operators achieved scores of 80 and above on a scale of 1-100 with GT only falling slightly below 80 with a score of 79.2.

Here’s a link to the Chinese language version of this report.

Opensignal Awards Table

Mobile Experience Awards, Taiwan
June 2020, Taiwan Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
June 2020, Taiwan
Video Experience
Games Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
June 2020, Taiwan
Voice App Experience
4G Availability
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Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
GT
63.3
FarEasTone
74.8
Chunghwa
76.7
Taiwan Mobile
75.3
T Star
70.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Taiwanese users experience better streaming video on their mobile devices than many users around the globe. Two of Taiwan’s operators — CHT and Taiwan Mobile — have Video Experience scores in the Excellent range, which means that our users enjoyed a very consistent experience with fast loading times and almost non-existent stalling. FET and T-Star earned Very Good ratings, which means Opensignal users on their networks experienced generally fast loading times with only occasional stalling. GT was the only operator to receive a Good rating, scoring 63.3 on a 0-100 scale, which means Opensignal users on its network had a less consistent experience with slower loading times.

Video Experience
in 0-100 points
GT
63.3
FarEasTone
74.8
Chunghwa
76.7
Taiwan Mobile
75.3
T Star
70.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
63.2 (± 0.76) 75.6 (± 0.36) 78.1 (± 0.27) 76.0 (± 0.41) 71.7 (± 0.60)
3G Video Experience
54.6 (± 4.05) 54.6 (± 2.34) 55.6 (± 3.53) 49.8 (± 2.91)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
63 (± 0.76)
76 (± 0.36)
78 (± 0.27)
76 (± 0.41)
72 (± 0.60)
3G Video Experience in 0-100 points
55 (± 4.05)
55 (± 2.34)
56 (± 3.53)
50 (± 2.91)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

When it comes to 4G Video Experience, CHT once again earned an Excellent rating with a score of 78.1 on a scale of 0-100. Taiwan Mobile was a close second with a score of 76.0 and that also puts it in the Excellent range.

Games Experience

Opensignal measured the mobile gaming experience in Taiwan for the first time and we learned that our users have a pretty decent experience playing multiplayer games over a cellular network. Taiwan Mobile was the winner in this area with a score of 80.5 on a 0-100 scale. CHT came in second with a score of 79. FET followed with a score of 77.7. All three of these operators placed in the Good Category (75-85) on a scale of 0-100. This means that most users found the experience acceptable and did not experience a delay between their actions and the game.

T-Star with a score of 70.8 and GT with a score of 66.8 placed in the Fair category which means that users found the experience to be “average”. In most cases the game was responsive to the actions of the player but the majority of users experienced some delays.

Games Experience
in 0-100 points
GT
66.8
FarEasTone
77.7
Chunghwa
79.0
Taiwan Mobile
80.5
T Star
70.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
66.7 (± 1.36) 79.5 (± 0.78) 81.6 (± 0.62) 82.2 (± 0.80) 73.3 (± 0.68)
3G Games Experience
44.5 (± 4.60) 46.1 (± 3.05) 43.4 (± 5.80) 38.8 (± 0.70)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Games Experience in 0-100 points
67 (± 1.36)
80 (± 0.78)
82 (± 0.62)
82 (± 0.80)
73 (± 0.68)
3G Games Experience in 0-100 points
45 (± 4.60)
46 (± 3.05)
43 (± 5.80)
39 (± 0.70)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Opensignal’s newly released Games Experience metric measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. It was developed from several years of research looking at the relationship between the technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games — such as Arena of Valor and PUBG — played around the world.

Voice App Experience

In Opensignal’s Voice App Experience analysis four of the five operators in Taiwan achieved scores of 80 and above on a scale of 1-100 which means all four operators received a Good ranking (80-87). A Good ranking means that many Opensignal users on their network were satisfied when using over-the-top voice apps but some users might have experienced minor quality problems such as background noise, clicking or other distortion.

Three operators — FET, Taiwan Mobile and CHT — statistically tied for the leading slot in Voice App Experience with scores of 82.4, 82.3 and 82.1 respectively. T Star also scored in the Good category with a score of 80.2. GT had the lowest score in the Voice App category with a 79.2, which puts it in the Acceptable range. This means that users were satisfied with their experience but some of them may have had call quality issues such as clicking sounds or distortion and/or the volume might not have been sufficiently loud.

Voice App Experience
in 0-100 points
GT
79.2
FarEasTone
82.3
Chunghwa
82.1
Taiwan Mobile
82.4
T Star
80.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
79.2 (± 0.48) 82.5 (± 0.23) 82.6 (± 0.18) 82.6 (± 0.23) 80.8 (± 0.30)
3G Voice App Experience
75.6 (± 1.38) 75.0 (± 1.08) 75.4 (± 1.66) 71.8 (± 1.51)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
79 (± 0.48)
83 (± 0.23)
83 (± 0.18)
83 (± 0.23)
81 (± 0.30)
3G Voice App Experience in 0-100 points
76 (± 1.38)
75 (± 1.08)
75 (± 1.66)
72 (± 1.51)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Opensignal also reported on two supporting measurements related to the voice app — the 4G Voice App Experience and the 3G Voice App Experience. In the 4G Voice App Experience both CHT and Taiwan Mobile earned a score of 82.6,, FET earned a score of 82.5 score, and T-Star achieved a score of 80.8. All of these earned a Good rating (80-87) on a scale of 1-100. GT was the only operator to receive an Acceptable score (79.2).

Download Speed Experience

CHT dominated its rivals once again in Download Speed Experience. The overall download speed experienced by CHT users was 38.5 Mbps, which is 8.7 Mbps faster than its closest rival, FET, and 10.5 Mbps faster than Taiwan Mobile. T Star and GT were quite far behind in Download Speed Experience, with scores of 20.4 Mbps and 16.4 Mbps respectively.

Download Speed Experience
in Mbps
GT
16.4
FarEasTone
29.8
Chunghwa
38.5
Taiwan Mobile
28.0
T Star
20.4
0 10 20 30 40
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
16.4 (± 0.36) 30.7 (± 0.52) 40.5 (± 0.47) 28.8 (± 0.44) 21.3 (± 0.34)
3G Download Speed
5.3 (± 0.28) 5.7 (± 0.21) 5.1 (± 0.28) 4.8 (± 0.22)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Download Speed in Mbps
16 (± 0.36)
31 (± 0.52)
41 (± 0.47)
29 (± 0.44)
21 (± 0.34)
3G Download Speed in Mbps
5 (± 0.28)
6 (± 0.21)
5 (± 0.28)
5 (± 0.22)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

When we look at 4G Download Speeds, CHT maintains its strong lead with a score of 40.5 Mbps. The average 4G download speeds observed by our CHT users were 9.8 Mbps faster than their FET counterparts, who saw the second fastest average 4G speeds (30.7 Mbps).

Upload Speed Experience

FET won this category — our users on its network observed average upload speeds of 11.6 Mbps. Our users on CHT and Taiwan Mobile observed average upload speeds of 10.7 Mbps and 10.4 Mbps, respectively. Upload speeds are becoming increasingly important as mobile users are spending more time uploading videos to social media services like TikTok or Twitch.

Upload Speed Experience
in Mbps
GT
4.7
FarEasTone
11.6
Chunghwa
10.7
Taiwan Mobile
10.4
T Star
7.0
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
4.7 (± 0.13) 12.0 (± 0.18) 11.3 (± 0.14) 10.8 (± 0.16) 7.4 (± 0.13)
3G Upload Speed
1.4 (± 0.11) 1.0 (± 0.05) 1.5 (± 0.10) 1.0 (± 0.08)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | June 2020 | © Opensignal Limited
4G Upload Speed in Mbps
5 (± 0.13)
12 (± 0.18)
11 (± 0.14)
11 (± 0.16)
7 (± 0.13)
3G Upload Speed in Mbps
1 (± 0.11)
1 (± 0.05)
2 (± 0.10)
1 (± 0.08)
Mobile Network Experience Report | June 2020 | © Opensignal Inc.

Interestingly, when we break down 3G versus 4G connections, we find our users on FET topping 12.0 Mbps in 4G Upload Speed, while our users on CHT observed average 4G upload speeds of 11.3 Mbps. Our GT users meanwhile saw significantly lower 4G upload speeds of just 4.7 Mbps.

4G Availability

Taiwan Mobile and FarEasTone statistically tied for first place in our 4G Availability metric with Taiwan Mobile scoring 96.5% and FET achieving 96.4%. GT was slightly behind with a score of 95.7%, but this was a one percentage point improvement from our last report and it means that all three of these operators now surpass the 95% availability mark when it comes to 4G Availability.

4G Availability
% of time
GT
95.7
FarEasTone
96.4
Chunghwa
94.9
Taiwan Mobile
96.5
T Star
93.5
0 25 50 75 100
The brackets represent confidence intervals.
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As previously mentioned, all of Taiwan's operators are strong in this metric. Users on all five of Taiwan’s mobile networks experienced 4G Availability scores of 93.5% and higher indicating it is easy to find a 4G connection in the country.

4G Coverage Experience

CHT was the winner in Opensignal’s 4G Coverage Experience with a score of 9.8 on a scale of 1-10. FET and Taiwan Mobile drew for second place both with scores of 9.5. The higher the number means our users experienced 4G Coverage in more locations of higher relative importance according to the population that spends time in them.

4G Coverage Experience
in 0-10 points
GT
8.8
FarEasTone
9.5
Chunghwa
9.8
Taiwan Mobile
9.5
T Star
9.3
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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T Star increased its 4G Coverage slightly from our last report with a score of 9.3 up from 9.2 in December. GT also saw its 4G Coverage score move up a little from 8.7 last December to 8.8.

Regional Analysis

In our regional analysis, we assessed the mobile experience in seven of Taiwan’s largest cities — Hsinchu City, Kaohsiung, New Taipei, Taichung, Tainan, Taipei and Taoyuan. It’s notable that in several of the cities there’s fierce competition between CHT, FET and Taiwan Mobile. Overall, CHT had nine wins and 24 draws; FET had five wins and 23 draws; and Taiwan Mobile had 0 wins and 23 draws.

CHT, which was the national leader in Video Experience, won in four cities but in the other three cities there was a closer race. CHT tied with Taiwan Mobile and FET in Taichung, drew with Taiwan Mobile in Taoyuan and tied with FET in the city of Kaohsiung.

Games Experience was another area of fierce competition. Taiwan Mobile was the winner of the national award but at the regional level it tied with CHT in all seven cities and in four of these — Kaohsiung, Taichung, Tainan, and Taoyuan — there was a three-way tie between Taiwan Mobile, CHT and FET.

CHT easily won the Download Experience award at a national level but on the regional level it tied with FET in the cities of Taichung and Kaohsiung.

Similarly, FET easily won the Upload Experience award at the national level but faced competition from CHT and Taiwan Mobile on the city level. FET won outright in five cities but tied with CHT and Taiwan Mobile in Tainan and Hsinchu City.

Interestingly, in 4G Availability, the city of Kaohsiung benefits from some of the highest scores with GT logging a score of 98.2% and FET with 97.4%.

Select any region below to display individual breakdown

Hsinchu City

Video Experience
in Hsinchu City
in 0-100 points
GT
64.6
FarEasTone
74.6
Chunghwa
78.5
Taiwan Mobile
76.9
T Star
70.9
Download Image
Games Experience
in Hsinchu City
in 0-100 points
GT
73.0
FarEasTone
77.2
Chunghwa
82.4
Taiwan Mobile
84.3
T Star
73.9
Download Image
Voice App Experience
in Hsinchu City
in 0-100 points
GT
81.1
FarEasTone
81.7
Chunghwa
83.0
Taiwan Mobile
83.4
T Star
81.6
Download Image
Download Speed Experience
in Hsinchu City
in Mbps
GT
13.2
FarEasTone
24.7
Chunghwa
38.5
Taiwan Mobile
31.5
T Star
18.6
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Upload Speed Experience
in Hsinchu City
in Mbps
GT
5.6
FarEasTone
11.0
Chunghwa
11.2
Taiwan Mobile
10.3
T Star
6.6
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4G Availability
in Hsinchu City
in %
GT
93.5
FarEasTone
97.0
Chunghwa
96.6
Taiwan Mobile
95.7
T Star
91.9
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Kaohsiung

Video Experience
in Kaohsiung
in 0-100 points
GT
61.4
FarEasTone
74.6
Chunghwa
75.7
Taiwan Mobile
73.8
T Star
70.2
Download Image
Games Experience
in Kaohsiung
in 0-100 points
GT
65.0
FarEasTone
76.8
Chunghwa
77.4
Taiwan Mobile
79.5
T Star
72.0
Download Image
Voice App Experience
in Kaohsiung
in 0-100 points
GT
79.7
FarEasTone
82.7
Chunghwa
81.9
Taiwan Mobile
82.6
T Star
80.9
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Download Speed Experience
in Kaohsiung
in Mbps
GT
14.7
FarEasTone
34.3
Chunghwa
37.8
Taiwan Mobile
23.8
T Star
18.0
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Upload Speed Experience
in Kaohsiung
in Mbps
GT
3.6
FarEasTone
12.1
Chunghwa
10.6
Taiwan Mobile
9.7
T Star
6.7
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4G Availability
in Kaohsiung
in %
GT
98.2
FarEasTone
97.4
Chunghwa
95.7
Taiwan Mobile
96.3
T Star
95.6
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New Taipei

Video Experience
in New Taipei
in 0-100 points
GT
64.2
FarEasTone
75.0
Chunghwa
77.3
Taiwan Mobile
75.9
T Star
70.6
Download Image
Games Experience
in New Taipei
in 0-100 points
GT
70.7
FarEasTone
79.2
Chunghwa
80.5
Taiwan Mobile
82.6
T Star
71.9
Download Image
Voice App Experience
in New Taipei
in 0-100 points
GT
79.8
FarEasTone
82.5
Chunghwa
83.0
Taiwan Mobile
82.6
T Star
80.5
Download Image
Download Speed Experience
in New Taipei
in Mbps
GT
19.1
FarEasTone
32.4
Chunghwa
37.1
Taiwan Mobile
30.6
T Star
20.2
Download Image
Upload Speed Experience
in New Taipei
in Mbps
GT
5.9
FarEasTone
12.8
Chunghwa
9.8
Taiwan Mobile
11.0
T Star
6.8
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4G Availability
in New Taipei
in %
GT
94.9
FarEasTone
96.1
Chunghwa
94.0
Taiwan Mobile
96.6
T Star
92.8
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Taichung

Video Experience
in Taichung
in 0-100 points
GT
64.8
FarEasTone
75.9
Chunghwa
76.3
Taiwan Mobile
76.7
T Star
70.2
Download Image
Games Experience
in Taichung
in 0-100 points
GT
69.0
FarEasTone
80.7
Chunghwa
80.8
Taiwan Mobile
81.4
T Star
70.8
Download Image
Voice App Experience
in Taichung
in 0-100 points
GT
79.9
FarEasTone
83.1
Chunghwa
82.6
Taiwan Mobile
82.6
T Star
80.6
Download Image
Download Speed Experience
in Taichung
in Mbps
GT
16.6
FarEasTone
35.3
Chunghwa
38.2
Taiwan Mobile
27.9
T Star
19.7
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Upload Speed Experience
in Taichung
in Mbps
GT
5.2
FarEasTone
12.8
Chunghwa
11.3
Taiwan Mobile
10.9
T Star
6.9
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4G Availability
in Taichung
in %
GT
96.1
FarEasTone
96.4
Chunghwa
96.4
Taiwan Mobile
96.7
T Star
93.3
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Tainan

Video Experience
in Tainan
in 0-100 points
GT
60.9
FarEasTone
72.7
Chunghwa
76.3
Taiwan Mobile
72.3
T Star
68.7
Download Image
Games Experience
in Tainan
in 0-100 points
GT
65.1
FarEasTone
77.3
Chunghwa
77.8
Taiwan Mobile
77.6
T Star
70.3
Download Image
Voice App Experience
in Tainan
in 0-100 points
GT
79.8
FarEasTone
82.7
Chunghwa
82.2
Taiwan Mobile
82.2
T Star
80.6
Download Image
Download Speed Experience
in Tainan
in Mbps
GT
16.0
FarEasTone
25.7
Chunghwa
38.8
Taiwan Mobile
24.1
T Star
19.3
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Upload Speed Experience
in Tainan
in Mbps
GT
4.5
FarEasTone
10.2
Chunghwa
10.8
Taiwan Mobile
9.9
T Star
6.6
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4G Availability
in Tainan
in %
GT
95.3
FarEasTone
96.6
Chunghwa
94.7
Taiwan Mobile
97.3
T Star
94.4
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Taipei

Video Experience
in Taipei
in 0-100 points
GT
64.6
FarEasTone
76.9
Chunghwa
78.0
Taiwan Mobile
76.4
T Star
73.5
Download Image
Games Experience
in Taipei
in 0-100 points
GT
70.7
FarEasTone
81.5
Chunghwa
81.9
Taiwan Mobile
84.1
T Star
74.5
Download Image
Voice App Experience
in Taipei
in 0-100 points
GT
80.3
FarEasTone
82.9
Chunghwa
82.7
Taiwan Mobile
83.1
T Star
81.2
Download Image
Download Speed Experience
in Taipei
in Mbps
GT
19.2
FarEasTone
35.7
Chunghwa
41.0
Taiwan Mobile
30.4
T Star
23.2
Download Image
Upload Speed Experience
in Taipei
in Mbps
GT
5.4
FarEasTone
13.8
Chunghwa
11.4
Taiwan Mobile
12.1
T Star
8.2
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4G Availability
in Taipei
in %
GT
96.8
FarEasTone
96.9
Chunghwa
94.8
Taiwan Mobile
96.9
T Star
94.2
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Taoyuan

Video Experience
in Taoyuan
in 0-100 points
GT
62.8
FarEasTone
74.4
Chunghwa
75.8
Taiwan Mobile
74.3
T Star
70.4
Download Image
Games Experience
in Taoyuan
in 0-100 points
GT
67.9
FarEasTone
77.4
Chunghwa
78.8
Taiwan Mobile
79.7
T Star
70.8
Download Image
Voice App Experience
in Taoyuan
in 0-100 points
GT
80.5
FarEasTone
82.3
Chunghwa
82.2
Taiwan Mobile
82.2
T Star
80.0
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Download Speed Experience
in Taoyuan
in Mbps
GT
14.8
FarEasTone
25.5
Chunghwa
35.0
Taiwan Mobile
27.0
T Star
20.6
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Upload Speed Experience
in Taoyuan
in Mbps
GT
4.4
FarEasTone
11.3
Chunghwa
9.6
Taiwan Mobile
10.1
T Star
7.0
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4G Availability
in Taoyuan
in %
GT
96.1
FarEasTone
95.9
Chunghwa
94.5
Taiwan Mobile
96.1
T Star
93.6
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Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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