In our regional breakdown, we analyzed 36 of Brazil’s largest cities on our six primary metrics, and the regional results mirrored our national results to a large extent, but with some exceptions. In 4G Availability, TIM won our 4G Availability category in 30 cities, and tied for first place in the remaining six. It was noteworthy that our 4G users on TIM’s network in all 36 cities enjoyed more than 85% 4G Availability, and at least 90% in 25 cities. Our users experienced the highest 4G Availability of 94.1% on its network in Fortaleza.
In Video Experience, Vivo won in nine cities individually, and ended up in a draw with TIM and Vivo for first place in five more cities. Rio de Janeiro was the only city where all four national operators ended up in a four-way tie. Although our users enjoyed the best Video Experience across Brazil on Claro’s network in Florianópolis, the operator won only in seven cities individually.
Coming to our pioneering Voice App Experience, Claro dominated this metric by winning in 24 cities, and further drawing first with others in the remaining 12 cities, including Uberlândia where it drew with the three national operators as well as regional operator, Algar Telecom. Our users enjoyed the best Voice App Experience on Claro’s network in Duque de Caxias; the operator also earned a Good rating (80-87) in at least 27 cities. A Good rating means most users are satisfied, and perceived clicking sounds or distortion occurs occasionally.
Claro continued to dominate both our speed metrics. In the Download Speed category Claro won in 22 cities, with our users on its network experiencing the fastest Download Speed Experience of 34.3 Mbps in Florianópolis, on average. It also tied for first place with Vivo in 11 cities, including Ribeirão Preto where TIM joined in for a three-way draw. This was also the case in the Upload Speed category where Claro won 23 awards individually, and ended up in a dead heat for first place in the remaining 13 cities, with our users on its network enjoying the fastest Upload Speed Experience in Florianópolis — an average of 12.7 Mbps.
Looking at Latency Experience, TIM’s score of 32.3ms in Santo André was the quickest response time across all 36 cities. The operator won in nine cities individually, while its competitors Vivo, Oi, and Claro won in six, five and four cities respectively. Algar Telecom, one of Brazil's regional operators, won in Uberlândia with a Latency Experience score of 36.2ms.
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