Brazil

Mobile Network Experience Report
January 2020

Opensignal Active Userbase in Brazil
Total Devices
4,064,036
Total Measurements
5,157,505,945
Data Collection Period
Sep 01 Nov 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Hardik Khatri Technical Analyst

Key findings

TIM expands its 4G Availability to more than 85%

Once again, TIM established a new benchmark in our 4G Availability metric, meaning our 4G users on its network, on average, were able to connect to 4G 85.7% of the time. While Vivo’s and Claro’s scores inched towards the 80% mark, Oi’s score remained below 70% likely because the operator does not have the advantage of using any 700 MHz band spectrum.

Brazil’s Video Experience keeps getting better

In the six months since Opensignal’s last report on Brazil, our users on all four of the country’s national operators’ networks saw their Video Experience improve by at least 4.5 points. While Claro won the award, TIM and Vivo upgraded their scores from Fair to Good and joined Claro in that category. This means that users on these networks now enjoy shorter load times and less frequent interruptions when streaming videos on their smartphones.

Claro triumphs in Voice App Experience

Claro became the first operator in Brazil to win Opensignal’s new, first-of-its-kind Voice App Experience award, which monitors the experience of Opensignal users on apps like WhatsApp, Skype and Facebook. The operator scored just above 79 points to garner an Acceptable rating, meaning users are generally able to comprehend calls without repetition.

Claro keeps a tight grip on speed metrics

Claro remained well ahead of its competitors on both of Opensignal's speed metrics. The operator scored 21.5 Mbps in Download Speed Experience and achieved an Upload Speed Experience score of 7.6 Mbps. Both scores were at least 40% faster than the nearest rival network.

TIM users experience the lowest latency in Brazil

There was a stiff competition between TIM and Claro in our Latency Experience metric. However, TIM kept the award in this category, as our users on its network experienced the shortest network response time of 57.4ms, on average.

Introduction

When it comes to the consumer mobile network experience in Brazil, we’ve seen a two-horse race develop between Claro and TIM since our last report. A quick glance at our latest awards table might give the impression that nothing has changed in the last six months. However, our measurements show notable improvements in several areas, particularly in 4G metrics.

The rollout of 4G on the 700 MHz spectrum band in Brazil is having a big impact, as our users on networks that have implemented it are spending more time on 4G and are on average enjoying faster download speeds. We have further seen a cascading effect of this on our Video and Voice App Experience as upload and latency measurements have also improved. And with an upcoming auction of 5G licenses — including more spectrum in the 700 MHz band — we expect the mobile network experience to continue to improve as the market matures.

In this report, we've analyzed the mobile network experience for Brazil's four key operators,TIM, Claro, Vivo and Oi, over the 90 days from the start of September 2019. Alongside our national-level analysis, we've also examined the operators’ experience in 36 of the largest cities, including analysis of regional operators Nextel and Algar Telecom.

Opensignal Awards Table

Mobile Experience Awards, Brazil
January 2020, Brazil Report
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
January 2020, Brazil
Video Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
TIM
59.8
Claro
61.6
Vivo
59.3
Oi
50.2
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Brazil’s Video Experience improved steadily in the last six months. In our previous report only one operator, Claro, achieved a Good Video Experience rating (55-65 on a 100-point scale), but now two more operators, TIM and Vivo, have upgraded their ratings to Good. This means that users on three out of four networks in Brazil now enjoy shorter load times and less frequent interruptions when streaming video on their smartphones.

Claro leads in the Video Experience category with a score of 61.6 points, as TIM and Vivo came toe-to-toe to challenge our winner with 59.8 and 59.3 points. Oi was the only operator to end up in the Fair rating category with a score of 50.2 points.

Video Experience
in 0-100 points
TIM
59.8
Claro
61.6
Vivo
59.3
Oi
50.2
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
66.4 (± 0.15) 70.8 (± 0.12) 69.7 (± 0.12) 60.6 (± 0.23)
3G Video Experience
36.2 (± 0.47) 38.2 (± 0.38) 38.4 (± 0.28) 33.2 (± 0.44)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2020 | © Opensignal Limited
4G Video Experience in 0-100 points
66 (± 0.15)
71 (± 0.12)
70 (± 0.12)
61 (± 0.23)
3G Video Experience in 0-100 points
36 (± 0.47)
38 (± 0.38)
38 (± 0.28)
33 (± 0.44)
Mobile Network Experience Report | January 2020 | © Opensignal Inc.

Over the last few reports, we have observed noteworthy improvements in the quality of Video Experience perceived by our Brazillian users. We recorded an increase of at least 4.5 points on each of the four operators’ networks, with users on TIM experiencing the greatest improvement — the operator’s score grew by 5.5 points in the last six months’.

When we split our Video Experience measurements by technology, we saw an upward trend. In our 4G Video Experience, Claro remained the leader as its average score passed the 70 points milestone, closely followed by Vivo at 69.7 and TIM at 66.4 points, while Oi remained further behind with a score of 60.6 points. Our average 3G Video Experience scores also showed improvements, but remained at least 27 points lower than 4G scores.

Voice App Experience

In this report, for the very first time Opensignal quantified the quality of consumers’ experience for over-the-top (OTT) voice services using apps like WhatsApp, Skype and Facebook Messenger over mobile networks in the country. Our Voice App Experience award ranks operators on a scale of 0-100 using a mean opinion score (MOS) model derived from an International Telecommunication Union (ITU)-based approach for quantifying overall voice call quality and a series of calibrated technical parameters.

Claro became Brazil’s first operator to win our Voice App Experience with a score of 79.9 points. This was less than a point shy from earning a Good rating (80-87). On the other hand, TIM and Vivo scored 75.1 and 74.5 points respectively, putting all three operators in the Acceptable rating bracket (74-80). An Acceptable rating means users were satisfied. Typically, they would have experienced some perceptible call quality impairments with a short duration of distortion but were generally able to comprehend without repetition. Oi was the only operator to earn a Poor rating, which means many of our users were dissatisfied and likely experienced significant call quality impairments.

Voice App Experience
in 0-100 points
TIM
75.1
Claro
79.9
Vivo
74.5
Oi
72.7
Impossible to communicate Unintelligible Very Poor Poor Acceptable Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
77.3 (± 0.11) 81.9 (± 0.08) 77.7 (± 0.11) 77.4 (± 0.15)
3G Voice App Experience
67.4 (± 0.33) 74.6 (± 0.20) 68.0 (± 0.22) 65.0 (± 0.33)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2020 | © Opensignal Limited
4G Voice App Experience in 0-100 points
77 (± 0.11)
82 (± 0.08)
78 (± 0.11)
77 (± 0.15)
3G Voice App Experience in 0-100 points
67 (± 0.33)
75 (± 0.20)
68 (± 0.22)
65 (± 0.33)
Mobile Network Experience Report | January 2020 | © Opensignal Inc.

The omnipresent nature of mobile data networks across Latin America has made the use of voice apps such as WhatsApp, Skype, and Facebook Messenger increasingly popular among smartphone users in Brazil. These apps are changing the way billions of people communicate with each other around the world, and their performance contributes to customers’ overall satisfaction with their network provider.

Download Speed Experience

Once again, Claro won our Download Speed Experience award, as its score grew by more than 1.5 Mbps to surpass the 20 Mbps mark. The operator remained well ahead of its competitors with a score of 21.5 Mbps, which was at least 40% faster than its closest rival Vivo’s score of 15.1 Mbps and more than 70% faster than TIM’s score of 12.4 Mbps. Claro’s score was also almost two-and-a-half times faster than Oi’s score of 8.9 Mbps in our measurements.

Download Speed Experience
in Mbps
TIM
12.4
Claro
21.5
Vivo
15.1
Oi
8.9
0 6.25 12.5 18.75 25
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
14.6 (± 0.06) 27.7 (± 0.11) 20.5 (± 0.07) 12.7 (± 0.08)
3G Download Speed
4.4 (± 0.04) 5.4 (± 0.04) 4.3 (± 0.02) 2.8 (± 0.02)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2020 | © Opensignal Limited
4G Download Speed in Mbps
15 (± 0.06)
28 (± 0.11)
20 (± 0.07)
13 (± 0.08)
3G Download Speed in Mbps
4 (± 0.04)
5 (± 0.04)
4 (± 0.02)
3 (± 0.02)
Mobile Network Experience Report | January 2020 | © Opensignal Inc.

When we look at 4G Download Speed measurements, the results are similar. Claro secured the lead as our users saw their average speeds rise above 27 Mbps. Vivo was the only other operator with scores above 20 Mbps, while TIM and Oi’s scores were 15 Mbps or lower. In our 3G Download Speed, TIM and Vivo came close to challenging Claro, but the América Móvil subsidiary remained ahead of the pack with 5.4 Mbps.

Upload Speed Experience

Claro maintained its grip on our Upload Speed Experience with a winning score of 7.6, compared to second- and third-placed Vivo and TIM’s scores of 5.4 Mbps and 5.1 Mbps respectively. In the last six months, our users on Claro’s network saw their average speeds rise by 1.2 Mbps, while Vivo and TIM’s scores improved by less than 1 Mbps. In addition, our Oi users saw a very small improvement of less than 0.5 Mbps, as the operator scored 3.3 Mbps, to end up in a distant last place.

Upload Speed Experience
in Mbps
TIM
5.1
Claro
7.6
Vivo
5.4
Oi
3.3
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
6.2 (± 0.03) 10.1 (± 0.04) 7.5 (± 0.03) 5.0 (± 0.04)
3G Upload Speed
1.1 (± 0.02) 1.2 (± 0.01) 1.1 (± 0.01) 0.5 (± 0.01)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2020 | © Opensignal Limited
4G Upload Speed in Mbps
6 (± 0.03)
10 (± 0.04)
7 (± 0.03)
5 (± 0.04)
3G Upload Speed in Mbps
1 (± 0.02)
1 (± 0.01)
1 (± 0.01)
1 (± 0.01)
Mobile Network Experience Report | January 2020 | © Opensignal Inc.

While download speeds get the most attention, upload speeds are becoming more important, as consumers’ mobile habits shift away from mere consumption to content creation and content sharing on popular social media platforms, as well as video streaming applications. This shift gives operators with the most powerful upstream connections a distinct competitive edge, which for the time being is held by Claro.

Latency Experience

Claro has a claim over the speed metrics, but TIM has the edge with latency measurements. It was a close competition between the two, but TIM emerged as the winner with a Latency Experience score of 57.4 milliseconds, compared to Claro’s score of 58.4ms. Our users on the two leading networks clocked a much shorter ping time compared to users on rival operators. Vivo users experienced an average ping time of 61.4ms and Oi users experienced a latency of more than 65ms. Latency Experience still has a lot of room for improvement before it reaches the sub-40ms levels that we see in many developed markets.

Latency Experience
in ms The lower the figure the better the latency
TIM
57.4
Claro
58.4
Vivo
61.4
Oi
68.4
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
52.4 (± 0.15) 54.2 (± 0.11) 54.0 (± 0.12) 58.0 (± 0.26)
3G Latency
75.3 (± 0.36) 69.1 (± 0.26) 76.4 (± 0.21) 85.4 (± 0.45)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | January 2020 | © Opensignal Limited
4G Latency in ms
52 (± 0.15)
54 (± 0.11)
54 (± 0.12)
58 (± 0.26)
3G Latency in ms
75 (± 0.36)
69 (± 0.26)
76 (± 0.21)
85 (± 0.45)
Mobile Network Experience Report | January 2020 | © Opensignal Inc.

Latency is an often overlooked metric as the benefits of a low latency connection aren't as obvious as fast speeds or wide-ranging availability. But as a measure of a network's response time, latency affects the consumer mobile experience in many subtle ways. Lower latency connections mean better experience on a host of mobile applications and services, from web browsing and Voice-over-IP, to real-time multiplayer gaming.

4G Availability

Brazil’s 4G Availability continues to thrive, benefiting from the 700MHz spectrum infusion. In the last report TIM crushed the 80% milestone, and in six months’ time the operator increased the time its users spend connected on 4G to surpass the 85% mark. TIM won our 4G Availability award with a score of 85.7%. Claro and Vivo came close to the 80% mark, with scores of 77.7% and 77.3% respectively — an improvement of more than 5 percentage points since the last report. Without access to the 700MHz spectrum band, Oi finished in last place. Opensignal’s 4G users could only access Oi’s 4G networks 68.2% of the time. However, Oi was the biggest riser in this category with an improvement of almost 7 percentage points.

4G Availability
% of time
TIM
85.7
Claro
77.7
Vivo
77.3
Oi
68.2
0 22.5 45 67.5 90
The brackets represent confidence intervals.
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4G Coverage Experience

TIM won our inaugural 4G Coverage Experience award in Brazil, with a score of 6.2 points (on a scale of 10). Vivo came close to matching our winner, but missed the first place by a tiny fraction. Claro was close behind Vivo at 5.7, while Oi was further behind with a score of less than 5 points.

4G Coverage Experience
in 0-10 points
TIM
6.2
Claro
5.7
Vivo
6.1
Oi
4.3
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
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Opensignal’s 4G Coverage Experience metric is a measure of how Opensignal’s mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by Opensignal users of all network operators.

Regional Analysis

In our regional breakdown, we analyzed 36 of Brazil’s largest cities on our six primary metrics, and the regional results mirrored our national results to a large extent, but with some exceptions. In 4G Availability, TIM won our 4G Availability category in 30 cities, and tied for first place in the remaining six. It was noteworthy that our 4G users on TIM’s network in all 36 cities enjoyed more than 85% 4G Availability, and at least 90% in 25 cities. Our users experienced the highest 4G Availability of 94.1% on its network in Fortaleza.

In Video Experience, Vivo won in nine cities individually, and ended up in a draw with TIM and Vivo for first place in five more cities. Rio de Janeiro was the only city where all four national operators ended up in a four-way tie. Although our users enjoyed the best Video Experience across Brazil on Claro’s network in Florianópolis, the operator won only in seven cities individually.

Coming to our pioneering Voice App Experience, Claro dominated this metric by winning in 24 cities, and further drawing first with others in the remaining 12 cities, including Uberlândia where it drew with the three national operators as well as regional operator, Algar Telecom. Our users enjoyed the best Voice App Experience on Claro’s network in Duque de Caxias; the operator also earned a Good rating (80-87) in at least 27 cities. A Good rating means most users are satisfied, and perceived clicking sounds or distortion occurs occasionally.

Claro continued to dominate both our speed metrics. In the Download Speed category Claro won in 22 cities, with our users on its network experiencing the fastest Download Speed Experience of 34.3 Mbps in Florianópolis, on average. It also tied for first place with Vivo in 11 cities, including Ribeirão Preto where TIM joined in for a three-way draw. This was also the case in the Upload Speed category where Claro won 23 awards individually, and ended up in a dead heat for first place in the remaining 13 cities, with our users on its network enjoying the fastest Upload Speed Experience in Florianópolis — an average of 12.7 Mbps.

Looking at Latency Experience, TIM’s score of 32.3ms in Santo André was the quickest response time across all 36 cities. The operator won in nine cities individually, while its competitors Vivo, Oi, and Claro won in six, five and four cities respectively. Algar Telecom, one of Brazil's regional operators, won in Uberlândia with a Latency Experience score of 36.2ms.

Select any region below to display individual breakdown

Aracaju

Video Experience
in Aracaju
in 0-100 points
TIM
65.4
Claro
67.5
Vivo
65.7
Oi
41.3
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Voice App Experience
in Aracaju
in 0-100 points
TIM
80.0
Claro
82.3
Vivo
76.3
Oi
75.3
Download Image
Download Speed Experience
in Aracaju
in Mbps
TIM
12.1
Claro
31.4
Vivo
15.6
Oi
5.4
Download Image
Upload Speed Experience
in Aracaju
in Mbps
TIM
5.6
Claro
9.3
Vivo
6.4
Oi
2.1
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Latency Experience
in Aracaju
in ms
TIM
67.4
Claro
88.9
Vivo
77.1
Oi
95.7
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4G Availability
in Aracaju
in %
TIM
91.5
Claro
84.1
Vivo
87.6
Oi
52.0
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Belo Horizonte

Video Experience
in Belo Horizonte
in 0-100 points
TIM
63.2
Claro
71.8
Vivo
65.4
Oi
54.7
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Voice App Experience
in Belo Horizonte
in 0-100 points
TIM
78.3
Claro
81.8
Vivo
78.0
Oi
76.3
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Download Speed Experience
in Belo Horizonte
in Mbps
TIM
11.7
Claro
30.0
Vivo
17.3
Oi
8.8
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Upload Speed Experience
in Belo Horizonte
in Mbps
TIM
5.6
Claro
12.2
Vivo
7.4
Oi
3.8
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Latency Experience
in Belo Horizonte
in ms
TIM
44.8
Claro
45.3
Vivo
52.8
Oi
43.0
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4G Availability
in Belo Horizonte
in %
TIM
91.5
Claro
88.1
Vivo
89.2
Oi
88.4
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Belém

Video Experience
in Belém
in 0-100 points
TIM
60.8
Claro
53.2
Vivo
65.9
Oi
49.2
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Voice App Experience
in Belém
in 0-100 points
TIM
76.7
Claro
80.2
Vivo
75.2
Oi
74.4
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Download Speed Experience
in Belém
in Mbps
TIM
12.0
Claro
13.2
Vivo
16.0
Oi
6.3
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Upload Speed Experience
in Belém
in Mbps
TIM
4.5
Claro
6.4
Vivo
6.5
Oi
3.9
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Latency Experience
in Belém
in ms
TIM
96.0
Claro
93.1
Vivo
92.0
Oi
99.3
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4G Availability
in Belém
in %
TIM
93.4
Claro
84.5
Vivo
88.2
Oi
88.0
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Brasília

Video Experience
in Brasília
in 0-100 points
TIM
65.9
Claro
61.7
Vivo
65.9
Oi
51.7
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Voice App Experience
in Brasília
in 0-100 points
TIM
78.1
Claro
80.4
Vivo
77.4
Oi
75.7
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Download Speed Experience
in Brasília
in Mbps
TIM
13.9
Claro
20.9
Vivo
18.9
Oi
8.7
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Upload Speed Experience
in Brasília
in Mbps
TIM
7.0
Claro
9.3
Vivo
6.8
Oi
3.2
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Latency Experience
in Brasília
in ms
TIM
49.4
Claro
59.9
Vivo
54.4
Oi
54.7
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4G Availability
in Brasília
in %
TIM
92.0
Claro
82.7
Vivo
85.4
Oi
70.8
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Campinas

Video Experience
in Campinas
in 0-100 points
Nextel
46.9
TIM
64.4
Claro
66.8
Vivo
65.4
Oi
41.2
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Voice App Experience
in Campinas
in 0-100 points
Nextel
75.7
TIM
78.4
Claro
82.0
Vivo
79.1
Oi
71.1
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Download Speed Experience
in Campinas
in Mbps
Nextel
4.6
TIM
14.4
Claro
21.5
Vivo
17.8
Oi
5.7
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Upload Speed Experience
in Campinas
in Mbps
Nextel
1.5
TIM
6.0
Claro
7.7
Vivo
6.3
Oi
2.1
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Latency Experience
in Campinas
in ms
Nextel
49.3
TIM
37.7
Claro
40.6
Vivo
43.9
Oi
57.8
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4G Availability
in Campinas
in %
Nextel
43.7
TIM
89.5
Claro
90.5
Vivo
84.9
Oi
56.9
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Cuiabá

Video Experience
in Cuiabá
in 0-100 points
TIM
64.7
Claro
61.2
Vivo
62.9
Oi
38.5
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Voice App Experience
in Cuiabá
in 0-100 points
TIM
77.4
Claro
80.9
Vivo
76.6
Oi
71.0
Download Image
Download Speed Experience
in Cuiabá
in Mbps
TIM
11.7
Claro
19.6
Vivo
14.9
Oi
4.9
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Upload Speed Experience
in Cuiabá
in Mbps
TIM
5.0
Claro
9.6
Vivo
6.1
Oi
2.1
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Latency Experience
in Cuiabá
in ms
TIM
73.1
Claro
72.7
Vivo
69.9
Oi
78.8
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4G Availability
in Cuiabá
in %
TIM
92.9
Claro
85.8
Vivo
87.7
Oi
70.1
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Curitiba

Video Experience
in Curitiba
in 0-100 points
TIM
59.1
Claro
73.1
Vivo
65.0
Oi
52.3
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Voice App Experience
in Curitiba
in 0-100 points
TIM
75.7
Claro
81.7
Vivo
79.4
Oi
75.1
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Download Speed Experience
in Curitiba
in Mbps
TIM
12.0
Claro
35.6
Vivo
18.7
Oi
11.4
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Upload Speed Experience
in Curitiba
in Mbps
TIM
5.1
Claro
11.7
Vivo
6.9
Oi
4.1
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Latency Experience
in Curitiba
in ms
TIM
46.4
Claro
43.0
Vivo
42.8
Oi
54.2
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4G Availability
in Curitiba
in %
TIM
87.7
Claro
81.8
Vivo
81.4
Oi
67.6
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Duque de Caxias

Video Experience
in Duque de Caxias
in 0-100 points
TIM
62.3
Claro
64.5
Vivo
60.0
Oi
67.6
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Voice App Experience
in Duque de Caxias
in 0-100 points
TIM
78.5
Claro
82.7
Vivo
75.9
Oi
78.9
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Download Speed Experience
in Duque de Caxias
in Mbps
TIM
13.5
Claro
21.7
Vivo
13.0
Oi
16.4
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Upload Speed Experience
in Duque de Caxias
in Mbps
TIM
6.7
Claro
8.7
Vivo
5.0
Oi
5.0
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Latency Experience
in Duque de Caxias
in ms
TIM
38.4
Claro
34.1
Vivo
50.1
Oi
33.4
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4G Availability
in Duque de Caxias
in %
TIM
90.9
Claro
86.2
Vivo
77.9
Oi
80.5
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Florianópolis

Video Experience
in Florianópolis
in 0-100 points
TIM
65.4
Claro
74.7
Vivo
66.6
Oi
61.2
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Voice App Experience
in Florianópolis
in 0-100 points
TIM
76.1
Claro
82.3
Vivo
80.3
Oi
78.0
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Download Speed Experience
in Florianópolis
in Mbps
TIM
15.4
Claro
34.3
Vivo
21.8
Oi
15.3
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Upload Speed Experience
in Florianópolis
in Mbps
TIM
6.1
Claro
12.7
Vivo
7.6
Oi
5.5
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Latency Experience
in Florianópolis
in ms
TIM
51.0
Claro
46.9
Vivo
51.6
Oi
53.0
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4G Availability
in Florianópolis
in %
TIM
90.1
Claro
83.3
Vivo
82.2
Oi
81.2
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Fortaleza

Video Experience
in Fortaleza
in 0-100 points
TIM
61.5
Claro
62.8
Vivo
72.7
Oi
61.1
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Voice App Experience
in Fortaleza
in 0-100 points
TIM
77.4
Claro
79.0
Vivo
77.5
Oi
78.7
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Download Speed Experience
in Fortaleza
in Mbps
TIM
11.3
Claro
24.5
Vivo
22.9
Oi
11.1
Download Image
Upload Speed Experience
in Fortaleza
in Mbps
TIM
4.6
Claro
8.6
Vivo
8.4
Oi
5.4
Download Image
Latency Experience
in Fortaleza
in ms
TIM
104.6
Claro
83.8
Vivo
64.6
Oi
64.5
Download Image
4G Availability
in Fortaleza
in %
TIM
94.1
Claro
80.9
Vivo
87.4
Oi
90.7
Download Image

Goiânia

Video Experience
in Goiânia
in 0-100 points
TIM
63.9
Claro
61.3
Vivo
65.1
Oi
58.3
Download Image
Voice App Experience
in Goiânia
in 0-100 points
TIM
78.2
Claro
80.8
Vivo
77.4
Oi
78.6
Download Image
Download Speed Experience
in Goiânia
in Mbps
TIM
11.7
Claro
21.0
Vivo
17.4
Oi
11.7
Download Image
Upload Speed Experience
in Goiânia
in Mbps
TIM
6.2
Claro
9.1
Vivo
7.1
Oi
5.0
Download Image
Latency Experience
in Goiânia
in ms
TIM
52.8
Claro
61.9
Vivo
56.9
Oi
50.7
Download Image
4G Availability
in Goiânia
in %
TIM
93.3
Claro
85.7
Vivo
87.5
Oi
84.4
Download Image

Guarulhos

Video Experience
in Guarulhos
in 0-100 points
TIM
63.8
Claro
63.4
Vivo
66.5
Oi
40.5
Download Image
Voice App Experience
in Guarulhos
in 0-100 points
TIM
78.3
Claro
81.4
Vivo
79.0
Oi
68.2
Download Image
Download Speed Experience
in Guarulhos
in Mbps
TIM
14.8
Claro
20.1
Vivo
17.5
Oi
4.9
Download Image
Upload Speed Experience
in Guarulhos
in Mbps
TIM
6.0
Claro
8.2
Vivo
6.6
Oi
1.7
Download Image
Latency Experience
in Guarulhos
in ms
TIM
36.5
Claro
41.2
Vivo
36.4
Oi
56.4
Download Image
4G Availability
in Guarulhos
in %
TIM
88.9
Claro
84.0
Vivo
85.3
Oi
50.6
Download Image

Jaboatão dos Guararapes

Video Experience
in Jaboatão dos Guararapes
in 0-100 points
TIM
65.5
Claro
62.9
Vivo
68.2
Oi
52.1
Download Image
Voice App Experience
in Jaboatão dos Guararapes
in 0-100 points
TIM
77.4
Claro
79.8
Vivo
79.8
Oi
78.3
Download Image
Download Speed Experience
in Jaboatão dos Guararapes
in Mbps
TIM
11.7
Claro
21.2
Vivo
20.5
Oi
10.0
Download Image
Upload Speed Experience
in Jaboatão dos Guararapes
in Mbps
TIM
3.9
Claro
7.2
Vivo
8.0
Oi
3.8
Download Image
Latency Experience
in Jaboatão dos Guararapes
in ms
TIM
92.2
Claro
92.3
Vivo
94.6
Oi
71.5
Download Image
4G Availability
in Jaboatão dos Guararapes
in %
TIM
86.8
Claro
79.8
Vivo
82.1
Oi
86.3
Download Image

João Pessoa

Video Experience
in João Pessoa
in 0-100 points
TIM
62.4
Claro
61.7
Vivo
73.4
Oi
50.5
Download Image
Voice App Experience
in João Pessoa
in 0-100 points
TIM
77.3
Claro
79.6
Vivo
78.3
Oi
77.3
Download Image
Download Speed Experience
in João Pessoa
in Mbps
TIM
11.9
Claro
23.7
Vivo
26.2
Oi
7.5
Download Image
Upload Speed Experience
in João Pessoa
in Mbps
TIM
4.4
Claro
7.4
Vivo
7.6
Oi
3.7
Download Image
Latency Experience
in João Pessoa
in ms
TIM
97.6
Claro
100.9
Vivo
80.7
Oi
83.8
Download Image
4G Availability
in João Pessoa
in %
TIM
91.7
Claro
74.2
Vivo
85.2
Oi
86.7
Download Image

Macapá

Video Experience
in Macapá
in 0-100 points
TIM
59.2
Claro
51.1
Vivo
61.1
Oi
48.7
Download Image
Voice App Experience
in Macapá
in 0-100 points
TIM
72.9
Claro
78.9
Vivo
72.5
Oi
70.7
Download Image
Download Speed Experience
in Macapá
in Mbps
TIM
12.0
Claro
16.9
Vivo
14.4
Oi
6.6
Download Image
Upload Speed Experience
in Macapá
in Mbps
TIM
4.7
Claro
5.7
Vivo
5.6
Oi
2.5
Download Image
Latency Experience
in Macapá
in ms
TIM
112.7
Claro
111.5
Vivo
112.7
Oi
122.5
Download Image
4G Availability
in Macapá
in %
TIM
90.9
Claro
77.2
Vivo
81.9
Oi
70.4
Download Image

Maceió

Video Experience
in Maceió
in 0-100 points
TIM
60.6
Claro
64.8
Vivo
72.5
Oi
43.9
Download Image
Voice App Experience
in Maceió
in 0-100 points
TIM
76.7
Claro
80.1
Vivo
77.4
Oi
73.1
Download Image
Download Speed Experience
in Maceió
in Mbps
TIM
10.0
Claro
25.2
Vivo
25.3
Oi
5.1
Download Image
Upload Speed Experience
in Maceió
in Mbps
TIM
3.8
Claro
8.3
Vivo
8.4
Oi
1.4
Download Image
Latency Experience
in Maceió
in ms
TIM
98.6
Claro
92.3
Vivo
83.3
Oi
91.6
Download Image
4G Availability
in Maceió
in %
TIM
90.3
Claro
80.1
Vivo
84.4
Oi
51.2
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Manaus

Video Experience
in Manaus
in 0-100 points
TIM
58.3
Claro
56.7
Vivo
60.7
Oi
60.4
Download Image
Voice App Experience
in Manaus
in 0-100 points
TIM
74.5
Claro
79.9
Vivo
69.0
Oi
75.0
Download Image
Download Speed Experience
in Manaus
in Mbps
TIM
10.1
Claro
15.5
Vivo
15.7
Oi
11.4
Download Image
Upload Speed Experience
in Manaus
in Mbps
TIM
4.0
Claro
6.7
Vivo
5.9
Oi
3.9
Download Image
Latency Experience
in Manaus
in ms
TIM
114.4
Claro
94.3
Vivo
111.4
Oi
130.9
Download Image
4G Availability
in Manaus
in %
TIM
92.8
Claro
87.7
Vivo
87.2
Oi
89.8
Download Image

Natal

Video Experience
in Natal
in 0-100 points
TIM
60.6
Claro
61.4
Vivo
73.5
Oi
54.4
Download Image
Voice App Experience
in Natal
in 0-100 points
TIM
76.4
Claro
80.1
Vivo
79.1
Oi
76.0
Download Image
Download Speed Experience
in Natal
in Mbps
TIM
10.6
Claro
24.6
Vivo
28.9
Oi
8.9
Download Image
Upload Speed Experience
in Natal
in Mbps
TIM
4.0
Claro
10.0
Vivo
9.9
Oi
3.3
Download Image
Latency Experience
in Natal
in ms
TIM
101.9
Claro
85.0
Vivo
71.0
Oi
88.9
Download Image
4G Availability
in Natal
in %
TIM
93.0
Claro
83.5
Vivo
87.9
Oi
85.7
Download Image

Nova Iguaçu

Video Experience
in Nova Iguaçu
in 0-100 points
Nextel
49.6
TIM
62.7
Claro
58.2
Vivo
59.3
Oi
51.6
Download Image
Voice App Experience
in Nova Iguaçu
in 0-100 points
Nextel
76.1
TIM
76.5
Claro
80.8
Vivo
73.2
Oi
74.4
Download Image
Download Speed Experience
in Nova Iguaçu
in Mbps
Nextel
7.0
TIM
13.0
Claro
20.3
Vivo
15.1
Oi
8.8
Download Image
Upload Speed Experience
in Nova Iguaçu
in Mbps
Nextel
4.1
TIM
5.8
Claro
6.7
Vivo
5.7
Oi
2.6
Download Image
Latency Experience
in Nova Iguaçu
in ms
Nextel
47.8
TIM
41.4
Claro
36.9
Vivo
45.0
Oi
43.6
Download Image
4G Availability
in Nova Iguaçu
in %
Nextel
71.2
TIM
90.9
Claro
76.2
Vivo
74.3
Oi
45.9
Download Image

Osasco

Video Experience
in Osasco
in 0-100 points
TIM
63.4
Claro
65.0
Vivo
64.9
Oi
43.4
Download Image
Voice App Experience
in Osasco
in 0-100 points
TIM
78.3
Claro
81.8
Vivo
79.5
Oi
68.2
Download Image
Download Speed Experience
in Osasco
in Mbps
TIM
14.3
Claro
19.8
Vivo
14.5
Oi
4.7
Download Image
Upload Speed Experience
in Osasco
in Mbps
TIM
7.3
Claro
8.3
Vivo
5.8
Oi
1.9
Download Image
Latency Experience
in Osasco
in ms
TIM
33.0
Claro
39.0
Vivo
36.6
Oi
54.4
Download Image
4G Availability
in Osasco
in %
TIM
93.4
Claro
87.0
Vivo
89.3
Oi
67.9
Download Image

Palmas

Video Experience
in Palmas
in 0-100 points
TIM
68.2
Claro
59.3
Vivo
65.9
Oi
54.3
Download Image
Voice App Experience
in Palmas
in 0-100 points
TIM
78.5
Claro
78.8
Vivo
76.5
Oi
79.4
Download Image
Download Speed Experience
in Palmas
in Mbps
TIM
12.5
Claro
20.1
Vivo
19.7
Oi
10.2
Download Image
Upload Speed Experience
in Palmas
in Mbps
TIM
3.7
Claro
9.0
Vivo
7.1
Oi
5.4
Download Image
Latency Experience
in Palmas
in ms
TIM
65.5
Claro
75.1
Vivo
66.2
Download Image
4G Availability
in Palmas
in %
TIM
90.5
Claro
77.9
Vivo
85.0
Oi
84.9
Download Image

Porto Alegre

Video Experience
in Porto Alegre
in 0-100 points
TIM
65.6
Claro
67.9
Vivo
65.2
Oi
60.6
Download Image
Voice App Experience
in Porto Alegre
in 0-100 points
TIM
77.1
Claro
82.2
Vivo
79.6
Oi
79.1
Download Image
Download Speed Experience
in Porto Alegre
in Mbps
TIM
13.1
Claro
26.2
Vivo
17.7
Oi
13.3
Download Image
Upload Speed Experience
in Porto Alegre
in Mbps
TIM
5.2
Claro
8.9
Vivo
7.9
Oi
5.1
Download Image
Latency Experience
in Porto Alegre
in ms
TIM
56.6
Claro
53.9
Vivo
61.5
Oi
48.6
Download Image
4G Availability
in Porto Alegre
in %
TIM
91.3
Claro
84.9
Vivo
83.4
Oi
88.8
Download Image

Porto Velho

Video Experience
in Porto Velho
in 0-100 points
TIM
61.1
Claro
59.7
Vivo
61.5
Oi
44.7
Download Image
Voice App Experience
in Porto Velho
in 0-100 points
TIM
80.1
Claro
79.7
Vivo
75.8
Oi
73.4
Download Image
Download Speed Experience
in Porto Velho
in Mbps
TIM
13.1
Claro
17.6
Vivo
18.3
Oi
5.2
Download Image
Upload Speed Experience
in Porto Velho
in Mbps
TIM
5.6
Claro
9.7
Vivo
6.5
Oi
3.0
Download Image
Latency Experience
in Porto Velho
in ms
TIM
84.6
Claro
87.3
Vivo
94.5
Download Image
4G Availability
in Porto Velho
in %
TIM
91.2
Claro
88.3
Vivo
85.1
Oi
78.9
Download Image

Recife

Video Experience
in Recife
in 0-100 points
TIM
63.9
Claro
66.6
Vivo
69.7
Oi
50.2
Download Image
Voice App Experience
in Recife
in 0-100 points
TIM
78.7
Claro
80.0
Vivo
78.6
Oi
76.0
Download Image
Download Speed Experience
in Recife
in Mbps
TIM
11.9
Claro
22.9
Vivo
23.6
Oi
8.5
Download Image
Upload Speed Experience
in Recife
in Mbps
TIM
4.5
Claro
8.4
Vivo
8.8
Oi
3.7
Download Image
Latency Experience
in Recife
in ms
TIM
91.1
Claro
91.2
Vivo
94.3
Oi
73.7
Download Image
4G Availability
in Recife
in %
TIM
91.7
Claro
85.8
Vivo
87.0
Oi
87.0
Download Image

Ribeirão Preto

Video Experience
in Ribeirão Preto
in 0-100 points
TIM
64.4
Claro
59.9
Vivo
65.6
Oi
44.0
Download Image
Voice App Experience
in Ribeirão Preto
in 0-100 points
TIM
76.5
Claro
81.0
Vivo
78.1
Oi
70.8
Download Image
Download Speed Experience
in Ribeirão Preto
in Mbps
TIM
14.3
Claro
15.4
Vivo
15.8
Oi
6.1
Download Image
Upload Speed Experience
in Ribeirão Preto
in Mbps
TIM
5.2
Claro
6.3
Vivo
6.0
Oi
1.8
Download Image
Latency Experience
in Ribeirão Preto
in ms
TIM
43.7
Claro
54.1
Vivo
46.6
Oi
56.1
Download Image
4G Availability
in Ribeirão Preto
in %
TIM
88.8
Claro
83.4
Vivo
83.9
Oi
65.5
Download Image

Rio de Janeiro

Video Experience
in Rio de Janeiro
in 0-100 points
Nextel
53.6
TIM
64.5
Claro
64.2
Vivo
64.5
Oi
64.9
Download Image
Voice App Experience
in Rio de Janeiro
in 0-100 points
Nextel
77.1
TIM
77.9
Claro
81.5
Vivo
77.3
Oi
77.9
Download Image
Download Speed Experience
in Rio de Janeiro
in Mbps
Nextel
8.2
TIM
14.6
Claro
23.7
Vivo
18.5
Oi
15.8
Download Image
Upload Speed Experience
in Rio de Janeiro
in Mbps
Nextel
4.8
TIM
6.7
Claro
8.8
Vivo
8.1
Oi
5.4
Download Image
Latency Experience
in Rio de Janeiro
in ms
Nextel
47.1
TIM
38.5
Claro
34.6
Vivo
42.0
Oi
33.2
Download Image
4G Availability
in Rio de Janeiro
in %
Nextel
67.2
TIM
90.5
Claro
81.8
Vivo
83.3
Oi
72.5
Download Image

Salvador

Video Experience
in Salvador
in 0-100 points
TIM
61.7
Claro
67.6
Vivo
68.6
Oi
52.0
Download Image
Voice App Experience
in Salvador
in 0-100 points
TIM
76.2
Claro
81.3
Vivo
77.7
Oi
76.5
Download Image
Download Speed Experience
in Salvador
in Mbps
TIM
12.2
Claro
33.0
Vivo
19.5
Oi
9.5
Download Image
Upload Speed Experience
in Salvador
in Mbps
TIM
4.8
Claro
10.7
Vivo
7.1
Oi
3.6
Download Image
Latency Experience
in Salvador
in ms
TIM
61.0
Claro
65.9
Vivo
65.1
Oi
114.0
Download Image
4G Availability
in Salvador
in %
TIM
91.8
Claro
82.9
Vivo
87.4
Oi
87.0
Download Image

Santo André

Video Experience
in Santo André
in 0-100 points
TIM
63.2
Claro
58.9
Vivo
64.0
Oi
48.7
Download Image
Voice App Experience
in Santo André
in 0-100 points
TIM
79.0
Claro
80.1
Vivo
79.1
Oi
74.5
Download Image
Download Speed Experience
in Santo André
in Mbps
TIM
15.5
Claro
18.3
Vivo
15.6
Oi
7.6
Download Image
Upload Speed Experience
in Santo André
in Mbps
TIM
6.4
Claro
7.3
Vivo
6.1
Oi
2.8
Download Image
Latency Experience
in Santo André
in ms
TIM
32.3
Claro
47.7
Vivo
38.1
Oi
52.7
Download Image
4G Availability
in Santo André
in %
TIM
88.3
Claro
80.7
Vivo
85.4
Oi
61.6
Download Image

São Bernardo do Campo

Video Experience
in São Bernardo do Campo
in 0-100 points
TIM
63.2
Claro
64.0
Vivo
64.0
Oi
48.8
Download Image
Voice App Experience
in São Bernardo do Campo
in 0-100 points
TIM
78.7
Claro
81.0
Vivo
78.5
Oi
73.1
Download Image
Download Speed Experience
in São Bernardo do Campo
in Mbps
TIM
12.8
Claro
19.8
Vivo
16.9
Oi
6.3
Download Image
Upload Speed Experience
in São Bernardo do Campo
in Mbps
TIM
5.9
Claro
8.3
Vivo
6.0
Oi
2.6
Download Image
Latency Experience
in São Bernardo do Campo
in ms
TIM
32.9
Claro
41.5
Vivo
37.2
Oi
51.0
Download Image
4G Availability
in São Bernardo do Campo
in %
TIM
87.3
Claro
83.8
Vivo
84.6
Oi
64.9
Download Image

São Gonçalo

Video Experience
in São Gonçalo
in 0-100 points
TIM
66.4
Claro
61.1
Vivo
57.5
Oi
53.8
Download Image
Voice App Experience
in São Gonçalo
in 0-100 points
TIM
77.4
Claro
81.2
Vivo
78.8
Oi
73.6
Download Image
Download Speed Experience
in São Gonçalo
in Mbps
TIM
18.0
Claro
21.2
Vivo
18.6
Oi
9.5
Download Image
Upload Speed Experience
in São Gonçalo
in Mbps
TIM
7.1
Claro
6.6
Vivo
5.9
Oi
3.1
Download Image
Latency Experience
in São Gonçalo
in ms
TIM
38.7
Claro
38.5
Vivo
48.9
Oi
41.1
Download Image
4G Availability
in São Gonçalo
in %
TIM
87.3
Claro
77.1
Vivo
73.5
Oi
49.4
Download Image

São José dos Campos

Video Experience
in São José dos Campos
in 0-100 points
Nextel
37.5
TIM
59.0
Claro
67.1
Vivo
63.0
Oi
47.2
Download Image
Voice App Experience
in São José dos Campos
in 0-100 points
Nextel
71.2
TIM
76.9
Claro
82.0
Vivo
78.6
Oi
75.3
Download Image
Download Speed Experience
in São José dos Campos
in Mbps
Nextel
3.9
TIM
11.2
Claro
25.7
Vivo
16.6
Oi
6.0
Download Image
Upload Speed Experience
in São José dos Campos
in Mbps
Nextel
1.5
TIM
5.6
Claro
7.2
Vivo
5.8
Oi
1.9
Download Image
Latency Experience
in São José dos Campos
in ms
Nextel
48.7
TIM
42.6
Claro
50.1
Vivo
39.3
Oi
52.9
Download Image
4G Availability
in São José dos Campos
in %
Nextel
47.3
TIM
89.5
Claro
81.5
Vivo
82.5
Oi
71.7
Download Image

São Luís

Video Experience
in São Luís
in 0-100 points
TIM
56.4
Claro
53.1
Vivo
62.8
Oi
50.7
Download Image
Voice App Experience
in São Luís
in 0-100 points
TIM
73.8
Claro
77.0
Vivo
74.8
Oi
73.1
Download Image
Download Speed Experience
in São Luís
in Mbps
TIM
10.2
Claro
13.7
Vivo
15.6
Oi
7.2
Download Image
Upload Speed Experience
in São Luís
in Mbps
TIM
3.9
Claro
5.6
Vivo
5.8
Oi
4.3
Download Image
Latency Experience
in São Luís
in ms
TIM
106.1
Claro
97.6
Vivo
91.0
Oi
93.8
Download Image
4G Availability
in São Luís
in %
TIM
90.3
Claro
81.4
Vivo
83.2
Oi
88.6
Download Image

São Paulo

Video Experience
in São Paulo
in 0-100 points
Nextel
58.3
TIM
64.0
Claro
66.0
Vivo
68.1
Oi
55.3
Download Image
Voice App Experience
in São Paulo
in 0-100 points
Nextel
77.4
TIM
77.7
Claro
81.6
Vivo
79.4
Oi
75.1
Download Image
Download Speed Experience
in São Paulo
in Mbps
Nextel
10.4
TIM
15.6
Claro
20.8
Vivo
18.5
Oi
11.4
Download Image
Upload Speed Experience
in São Paulo
in Mbps
Nextel
5.6
TIM
7.1
Claro
9.2
Vivo
7.6
Oi
5.0
Download Image
Latency Experience
in São Paulo
in ms
Nextel
38.6
TIM
33.8
Claro
39.5
Vivo
35.9
Oi
46.1
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4G Availability
in São Paulo
in %
Nextel
80.0
TIM
91.0
Claro
87.3
Vivo
88.3
Oi
64.9
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Teresina

Video Experience
in Teresina
in 0-100 points
TIM
59.4
Claro
58.4
Vivo
65.1
Oi
63.1
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Voice App Experience
in Teresina
in 0-100 points
TIM
74.8
Claro
77.7
Vivo
72.2
Oi
77.4
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Download Speed Experience
in Teresina
in Mbps
TIM
11.8
Claro
18.9
Vivo
19.5
Oi
11.6
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Upload Speed Experience
in Teresina
in Mbps
TIM
4.5
Claro
7.0
Vivo
6.7
Oi
4.6
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Latency Experience
in Teresina
in ms
TIM
124.3
Claro
117.6
Vivo
87.6
Oi
87.7
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4G Availability
in Teresina
in %
TIM
91.4
Claro
81.0
Vivo
78.3
Oi
84.9
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Uberlândia

Video Experience
in Uberlândia
in 0-100 points
TIM
56.2
Claro
68.3
Vivo
64.3
Oi
44.6
Algar Telecom
54.1
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Voice App Experience
in Uberlândia
in 0-100 points
TIM
75.5
Claro
80.5
Vivo
76.4
Oi
58.4
Algar Telecom
80.8
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Download Speed Experience
in Uberlândia
in Mbps
TIM
9.0
Claro
27.8
Vivo
16.8
Oi
8.0
Algar Telecom
7.6
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Upload Speed Experience
in Uberlândia
in Mbps
TIM
4.6
Claro
9.0
Vivo
6.6
Oi
2.8
Algar Telecom
3.1
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Latency Experience
in Uberlândia
in ms
TIM
57.4
Claro
61.8
Vivo
66.6
Oi
78.0
Algar Telecom
36.3
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4G Availability
in Uberlândia
in %
TIM
85.2
Claro
83.1
Vivo
81.7
Oi
54.8
Algar Telecom
69.1
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Vitória

Video Experience
in Vitória
in 0-100 points
TIM
67.9
Claro
67.5
Vivo
66.5
Oi
54.9
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Voice App Experience
in Vitória
in 0-100 points
TIM
81.8
Claro
80.9
Vivo
78.9
Oi
68.2
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Download Speed Experience
in Vitória
in Mbps
TIM
16.7
Claro
22.6
Vivo
18.8
Oi
12.4
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Upload Speed Experience
in Vitória
in Mbps
TIM
5.4
Claro
10.7
Vivo
9.4
Oi
3.2
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Latency Experience
in Vitória
in ms
TIM
66.7
Claro
46.1
Vivo
50.6
Oi
59.4
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4G Availability
in Vitória
in %
TIM
89.5
Claro </