Brazil

Mobile Network Experience Report
July 2019

Opensignal Active Userbase in Brazil
Total Devices
999,385
Total Measurements
8,231,014,323
Data Collection Period
Mar 01 May 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Kevin Fitchard Principal Analyst

Key findings

TIM breaks the 80% barrier in 4G Availability

TIM became the first Brazilian operator to surpass the 80% mark in our 4G Availability metric. Our users on TIM's network were able to find a 4G signal 82.4% of the time, an increase of nearly 4 percentage points in six months. That's a major milestone for TIM as well as Brazil as a whole as it shows the mobile industry is reaching maturity. The 4G Availability scores of Claro, Vivo and Oi all improved as well, but remained well short of the market leader.

Claro keeps our Video Experience award, but TIM and Vivo are gaining

Claro distinguished itself in our last report as the only Brazilian operator to earn a Good rating in our Video Experience metric, and while that situation hasn't changed this time, we're seeing much more competition over video quality. TIM and Vivo are closing the gap with leader Claro. Both are within a point of boosting their Fair ratings to Good as well as challenging Claro for the Video Experience crown.

Download speeds continue to rise as Claro maintains its speed dominance

Our users recorded increases in average overall download speed across all four major operators, but TIM, Vivo and Oi's gains weren't enough to bridge the imposing gap with Download Speed Experience leader Claro. The América Móvil subsidiary was just shy of a Download Speed Experience score of 20 Mbps, while its closest competitor Vivo was 5 Mbps slower in our measurements.

TIM steps into the lead in Latency Experience

We have a new network response time leader in Brazil. TIM swiped our Latency Experience award away from Claro with a score of 60.9 milliseconds compared with the 62.7ms experienced by our users on Claro’s network. That said, Latency Experience still has a long way to go before it reaches the sub-40ms levels we see in many developed markets. We also see a lot of variation in Latency Experience scores in Brazil, as our analysis found users in cities to the south and southeast often enjoyed far superior latencies to cities in other regions.

Introduction

Brazil is striding forward in our 4G metrics, as its ongoing rollout of networks in the 700 MHz band continues to pay dividends. The most obvious impact of these upgrades is improved 4G Availability. TIM became the first Brazilian operator to pass the 80% mark in national 4G Availability in this report, while Claro and Vivo broke the 70% barrier. Brazil had traditionally been one of the laggards in Latin America in 4G Availability, but the country is now starting to catch up to many of its peers. If it keeps improving at its current pace it should become one of the region's leaders in 4G.

Opensignal Awards Table

Mobile Experience Awards, Brazil
July 2019, Brazil Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
July 2019, Brazil
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image

Overview

The 700 MHz boost is benefiting Brazilian operators not just in 4G Availability, but in their Download Speed Experience and Video Experience results as well. As consumers have access to 4G networks more often they're able to more consistently tap into faster download speeds and better-optimized connections for video streaming. There's no question that 700 MHz has been a boon for the three operators that own the spectrum: América Móvil's Claro, TIM and Telefónica's Vivo. Meanwhile Oi's lack of lower frequency spectrum is likely a big reason why it struggled in most of our metrics for the last few reports. Oi, though, may get another shot at the 700 MHz airwaves. The Brazilian government plans to once again draw from the 700 MHz well, but it looks like the next auction of 700 MHz licenses will be for the next generation of mobile broadband services, 5G, not for further 4G rollouts.

Click on metric labels below for a quick preview
4G Availability
in %
TIM
82.4
Claro
71.9
Vivo
72.1
Oi
61.4
0 21.25 42.5 63.75 85
The brackets represent confidence intervals.
Download Image

National Analysis

4G Availability

Brazil's level of 4G access continues to grow at a rapid pace. TIM rose above the 80% bar in our 4G Availability metric. Our 4G users were able to find a 4G connection on TIM's networks 82.4% of the time. What's more, TIM's 4G Availability isn't merely growing incrementally. It's increasing by leaps and bounds. TIM's 4G Availability score increased by close to 4 percentage points in the last six months. In our last report, we noted that Claro and Vivo were starting to close the significant 4G Availability gap with TIM, but if TIM continues to expand access to 4G services at this pace it will have no trouble keeping those two rivals at bay.

4G Availability
in %
TIM
82.4
Claro
71.9
Vivo
72.1
Oi
61.4
0 21.25 42.5 63.75 85
The brackets represent confidence intervals.
Download Image

Claro and Vivo reached some personal milestones of their own. They both experienced growth spurts in 4G Availability, breaking the 70% barrier in the last six months. Our Claro and Vivo 4G users were able to connect to 4G services 71.9% and 72.1% of the time respectively, tying them for second place in 4G Availability. That represents a growth of 4 percentage points or more for both operators in this metric. Oi continued to bring up the rear in 4G Availability as our 4G users could only tap into its 4G network 61.4% of the time.

One of the biggest drivers to this outstanding growth in 4G Availability is Brazil's continued investment in new 4G infrastructure using the 700 MHz band. Though those airwaves were auctioned off in 2014, operators have been gradually turning on their 700 MHz networks over several years as the broadcasters that formerly owned those airwaves vacate them. Those frequencies provide several advantages to the operators that own them. More spectrum means more capacity, which translates into lower congestion and a better overall user experience. But 700 MHz’s most significant advantage is its ability to propagate far and wide in rural areas and to penetrate walls in urban areas.

In a recent analysis of 700 MHz in Rio de Janeiro, Opensignal found that the low-frequency spectrum improved indoor access to 4G signals, which significantly boosted overall 4G Availability scores. Rio isn't the only city benefiting from the 700 MHz infusion. We've seen large increases in 4G Availability in a number of cities, including Belo Horizonte and São Paulo, after Claro, TIM and Vivo launched their 700 MHz networks in them. Oi doesn't currently have access to 700 MHz spectrum, and that's reflected in its last place finish in 4G Availability. But Oi continues to improve its 4G Availability, a likely sign that it’s still investing in its 1800 MHz and 2600 MHz 4G infrastructure.

Video Experience

Brazil is on the verge of making a breakthrough in our Video Experience metric. In our last report only a single operator, Claro, earned a Good Video Experience rating (55-65 on our 100-point scale), while the rest received Fair ratings (40-55), meaning video streamed to users on Claro's networks generally exhibited shorter load times and less frequent interruptions than devices on its competitors' networks. In this report, Claro remained the only operator with a Good rating, but TIM and Vivo were on the cusp of the same achievement. Both were less than a point off a Good score of 55, and both were less than 3 points behind the leader Claro, according to our measurements.

Video Experience
in 0-100 points
TIM
54.3
Claro
56.9
Vivo
54.2
Oi
45.5
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
61.4 (± 0.14) 68.7 (± 0.12) 67.2 (± 0.12) 58.4 (± 0.22)
3G Video Experience
32.3 (± 0.33) 32.0 (± 0.26) 32.6 (± 0.20) 28.2 (± 0.30)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
61 (± 0.14)
69 (± 0.12)
67 (± 0.12)
58 (± 0.22)
3G Video Experience in 0-100 points
32 (± 0.33)
32 (± 0.26)
33 (± 0.20)
28 (± 0.30)
Mobile Network Experience Report | July 2019 | © Opensignal Inc.

While the Video Experience rankings for Brazil's operators may not have changed, the video quality users are seeing is definitely improving. The biggest gainers were Vivo's customers, as Vivo's Video Experience score jumped nearly 4 points in six months. Meanwhile, TIM and Claro both saw increases of more than a point in our measurements.

When we isolated the Video Experience on 4G connections, however, we found that 4G Video Experience scores in Brazil were practically unchanged since our last report. Our users overall may be seeing shorter load times and fewer interruptions while streaming video, but that's not because the experience over 4G is better. Instead it's due to the increase in 4G Availability. They have access to mobile-video-optimized 4G connections more often.

Download Speed Experience

The download speeds users experience on a day-to-day basis continue to rise. All four national operators' Download Speed Experience scores increased since our last report, but no individual gain from Oi, TIM or Vivo was enough to catch up with the category leader Claro. Our Claro users experienced average download speeds of 19.8 Mbps. Its Download Speed Experience score was more than 5 Mbps faster than that of its nearest rival Vivo and more than double that of last-placed Oi in our measurements.

Download Speed Experience
in Mbps
TIM
11.6
Claro
19.8
Vivo
14.2
Oi
8.6
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
14.0 (± 0.05) 27.0 (± 0.09) 20.5 (± 0.07) 13.0 (± 0.07)
3G Download Speed
4.2 (± 0.03) 4.8 (± 0.03) 3.8 (± 0.02) 2.6 (± 0.01)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2019 | © Opensignal Limited
4G Download Speed in Mbps
14 (± 0.05)
27 (± 0.09)
21 (± 0.07)
13 (± 0.07)
3G Download Speed in Mbps
4 (± 0.03)
5 (± 0.03)
4 (± 0.02)
3 (± 0.01)
Mobile Network Experience Report | July 2019 | © Opensignal Inc.

The overall trend in download speed is upwards, which is good news for Brazilian consumers. Our users on Oi, TIM and Vivo's networks all saw their average overall download speeds grow by at least 9% in the last six months. Interestingly, the growth in Download Speed Experience wasn't a result of faster 4G connections, but rather due to Brazil's growing breadth of 4G access.

When we broke out speeds by technology type, we found little movement in our 4G Download Speed scores over the last six months. TIM had the biggest gain of 1 Mbps in this metric, bringing its average 4G Download Speed to 14 Mbps. Meanwhile Claro's score actually dropped by more than a megabit in our analysis. We barely saw the needle move for Vivo and Oi. What's driving Download Speed Experience scores are increases in 4G Availability. As operators make their 4G services more accessible, consumers can find faster 4G connections more often, which causes Download Speed Experience to improve.

Upload Speed Experience

Claro held onto its Upload Speed Experience award in this report as our users on its network saw average upstream speeds of 6.4 Mbps. Claro's competitors were still well behind, though TIM and Vivo were closest to catching the leader. TIM saw a gain of nearly a megabit in this metric since our last report, bringing its Upload Speed Experience score to 4.4 Mbps, while Vivo's score increased by 0.6 Mbps to 4.6 Mbps. Though these increases are notable, it looks like Claro doesn't have to worry about a challenger in Upload Speed Experience any time soon.

Upload Speed Experience
in Mbps
TIM
4.4
Claro
6.4
Vivo
4.6
Oi
2.9
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
5.5 (± 0.03) 8.9 (± 0.04) 6.8 (± 0.03) 4.8 (± 0.04)
3G Upload Speed
1.0 (± 0.01) 1.1 (± 0.01) 1.0 (± 0.01) 0.5 (± 0.01)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2019 | © Opensignal Limited
4G Upload Speed in Mbps
5 (± 0.03)
9 (± 0.04)
7 (± 0.03)
5 (± 0.04)
3G Upload Speed in Mbps
1 (± 0.01)
1 (± 0.01)
1 (± 0.01)
0 (± 0.01)
Mobile Network Experience Report | July 2019 | © Opensignal Inc.

While download speeds get the most attention, upload speed is becoming increasingly important in mobile services, as social media, social sharing and video chat apps become more widely used. Mobile users are moving away from mere content consumption to content creation, which gives operators with the most powerful upstream connections a distinct advantage. For the time being at least, Claro holds that advantage in Brazil.

Latency Experience

While the winners in all our other categories remained the same between reports, we have a new leader in Latency Experience. TIM wrested our Latency Experience award away from Claro as our users clocked response times of 60.9 milliseconds over TIM's connections. Claro was still highly competitive in this metric with a Latency Experience score of 62.7ms, but the gap between the leader and Vivo and Oi was much larger.

Latency Experience
in ms The lower the figure the better the latency
TIM
60.9
Claro
62.7
Vivo
69.6
Oi
72.5
0 18.75 37.5 56.25 75
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
54.7 (± 0.14) 57.5 (± 0.12) 59.4 (± 0.13) 58.5 (± 0.24)
3G Latency
80.0 (± 0.32) 73.6 (± 0.22) 86.4 (± 0.22) 91.4 (± 0.39)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | July 2019 | © Opensignal Limited
4G Latency in ms
55 (± 0.14)
57 (± 0.12)
59 (± 0.13)
59 (± 0.24)
3G Latency in ms
80 (± 0.32)
74 (± 0.22)
86 (± 0.22)
91 (± 0.39)
Mobile Network Experience Report | July 2019 | © Opensignal Inc.

Latency affects the mobile consumer experience in many subtle ways as it's a measure of a network's response time. Lower latency connections mean video and web pages begin loading faster and users experience less lag time when using real-time communication apps.

Regional Analysis

In our analysis of 24 of Brazil's largest cities, we found our regional awards largely reflected our national awards — with two big exceptions. In Video Experience, Claro faced a major challenge from Vivo in urban areas. Meanwhile in Latency Experience, our winners differed all over the map of Brazil, with Oi — which finished last in our national rankings — winning more city-level latency awards than the national winner TIM.

In Video Experience, Vivo took almost as many metro-level awards as Claro. It won outright in six markets and tied for the win in eight, while Claro had eight solo wins and seven draws. Claro, however, clearly had Brazil's economic powerhouses in the southeast locked down in this metric. It won our Video Experience award in Brazil's three largest cities: São Paulo, Rio de Janeiro and Belo Horizonte.

We saw many operators improve considerably on their national Video Experience scores in urban areas. TIM and Vivo were able to elevate their Video Experience scores to Good ratings in a host of markets. And in seven cities — Aracaju, Belo Horizonte, Curitiba, Florianópolis, Maceió, Natal and Recife — either Vivo or Claro earned Very Good ratings, meaning our users experienced very short video load times and few interruptions during playback, even at higher resolutions.

In Latency Experience, our city-level awards were widely distributed among the different operators. Every operator won our Latency Experience award in at least one city. Even regional operator Nextel took one prize, in São Paulo. Oi, however, overcame its relative weakness in latency nationally to win our Latency Experience award outright in eight cities while drawing for the lead in two more.

Our city analysis also highlighted the big disparity in network response time between the major population centers in the southern portion of Brazil and the rest of the country. Our users in cities like São Paulo, Rio de Janeiro, Brasília and Porto Alegre generally experienced average overall latencies under 60ms, but in cities outside of that region — including very large cities like Fortaleza, Manaus and Recife — we typically saw Latency Experience scores over 90ms, in some cases well over 100ms. That's likely due to the fact that much of Brazil's fiber-optic infrastructure is concentrated in the highly populated, economically powerful zones of the south and southeast.

In our Download and Upload Speed Experience categories, Claro extended its national dominance to the local level, while TIM was the undisputed winner in 4G Availability in all but three of the 24 cities we analyzed. We did, however, see some impressive individual results in our metro breakdown. Our Claro users averaged overall download speeds of 30 Mbps or more in four cities: Belo Horizonte, Curitiba, Florianópolis and Salvador. Meanwhile, we saw the level of consumer 4G access truly soar in many metro areas. 4G Availability scores of 80% or higher were common on most operator networks in the biggest cities, and in 10 markets TIM was able to achieve impressively high scores of 90% or more. In those cities we're truly starting to see the full impact of Brazil's 700 MHz networks.

Select any region below to display individual breakdown

Aracaju

4G Availability
in Aracaju
in %
TIM
90.8
Claro
79.3
Vivo
85.4
Oi
56.2
Download Image
Video Experience
in Aracaju
in 0-100 points
TIM
63.1
Claro
66.1
Vivo
62.5
Oi
39.2
Download Image
Download Speed Experience
in Aracaju
in Mbps
TIM
11.3
Claro
28.2
Vivo
16.7
Oi
5.3
Download Image
Upload Speed Experience
in Aracaju
in Mbps
TIM
4.4
Claro
7.6
Vivo
5.9
Oi
2.1
Download Image
Latency Experience
in Aracaju
in ms
TIM
72.1
Claro
105.4
Vivo
83.9
Oi
126.2
Download Image

Belo Horizonte

4G Availability
in Belo Horizonte
in %
TIM
90.6
Claro
87.4
Vivo
85.1
Oi
79.6
Download Image
Video Experience
in Belo Horizonte
in 0-100 points
TIM
57.2
Claro
70.0
Vivo
62.6
Oi
48.6
Download Image
Download Speed Experience
in Belo Horizonte
in Mbps
TIM
10.3
Claro
30.8
Vivo
18.9
Oi
8.3
Download Image
Upload Speed Experience
in Belo Horizonte
in Mbps
TIM
4.9
Claro
10.5
Vivo
7.2
Oi
3.7
Download Image
Latency Experience
in Belo Horizonte
in ms
TIM
47.1
Claro
52.2
Vivo
60.5
Oi
47.2
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Belém

4G Availability
in Belém
in %
TIM
90.5
Claro
78.0
Vivo
80.3
Oi
84.5
Download Image
Video Experience
in Belém
in 0-100 points
TIM
51.8
Claro
54.3
Vivo
57.1
Oi
47.8
Download Image
Download Speed Experience
in Belém
in Mbps
TIM
8.8
Claro
15.4
Vivo
13.7
Oi
7.6
Download Image
Upload Speed Experience
in Belém
in Mbps
TIM
3.7
Claro
5.4
Vivo
4.5
Oi
4.0
Download Image
Latency Experience
in Belém
in ms
TIM
104.8
Claro
100.6
Vivo
144.4
Oi
96.1
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Brasília

4G Availability
in Brasília
in %
TIM
90.7
Claro
80.1
Vivo
80.6
Oi
56.6
Download Image
Video Experience
in Brasília
in 0-100 points
TIM
63.4
Claro
60.0
Vivo
60.6
Oi
39.2
Download Image
Download Speed Experience
in Brasília
in Mbps
TIM
14.4
Claro
22.7
Vivo
17.6
Oi
5.3
Download Image
Upload Speed Experience
in Brasília
in Mbps
TIM
6.5
Claro
8.2
Vivo
5.7
Oi
1.9
Download Image
Latency Experience
in Brasília
in ms
TIM
51.1
Claro
58.2
Vivo
59.8
Oi
54.6
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Campinas

4G Availability
in Campinas
in %
Nextel
34.1
TIM
87.9
Claro
88.0
Vivo
82.1
Oi
58.2
Download Image
Video Experience
in Campinas
in 0-100 points
Nextel
22.1
TIM
61.1
Claro
62.6
Vivo
63.5
Oi
42.5
Download Image
Download Speed Experience
in Campinas
in Mbps
Nextel
4.2
TIM
14.8
Claro
20.9
Vivo
20.2
Oi
6.2
Download Image
Upload Speed Experience
in Campinas
in Mbps
Nextel
1.2
TIM
5.6
Claro
7.1
Vivo
6.3
Oi
2.5
Download Image
Latency Experience
in Campinas
in ms
Nextel
64.3
TIM
38.3
Claro
49.2
Vivo
44.1
Oi
55.3
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Campo Grande

4G Availability
in Campo Grande
in %
TIM
88.6
Claro
84.2
Vivo
82.5
Oi
58.9
Download Image
Video Experience
in Campo Grande
in 0-100 points
TIM
55.6
Claro
59.5
Vivo
58.0
Oi
44.9
Download Image
Download Speed Experience
in Campo Grande
in Mbps
TIM
10.4
Claro
20.6
Vivo
16.2
Oi
8.8
Download Image
Upload Speed Experience
in Campo Grande
in Mbps
TIM
4.4
Claro
8.6
Vivo
4.8
Oi
2.8
Download Image
Latency Experience
in Campo Grande
in ms
TIM
92.4
Claro
78.0
Vivo
99.0
Oi
80.3
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Cuiabá

4G Availability
in Cuiabá
in %
TIM
88.6
Claro
80.8
Vivo
82.8
Oi
72.4
Download Image
Video Experience
in Cuiabá
in 0-100 points
TIM
54.8
Claro
58.5
Vivo
59.9
Oi
40.6
Download Image
Download Speed Experience
in Cuiabá
in Mbps
TIM
9.6
Claro
20.9
Vivo
15.5
Oi
6.3
Download Image
Upload Speed Experience
in Cuiabá
in Mbps
TIM
4.0
Claro
9.0
Vivo
5.1
Oi
2.5
Download Image
Latency Experience
in Cuiabá
in ms
TIM
76.3
Claro
69.4
Vivo
84.1
Oi
85.1
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Curitiba

4G Availability
in Curitiba
in %
TIM
87.1
Claro
79.1
Vivo
78.6
Oi
66.3
Download Image
Video Experience
in Curitiba
in 0-100 points
TIM
56.2
Claro
66.6
Vivo
61.3
Oi
48.2
Download Image
Download Speed Experience
in Curitiba
in Mbps
TIM
12.8
Claro
30.9
Vivo
18.0
Oi
11.5
Download Image
Upload Speed Experience
in Curitiba
in Mbps
TIM
4.8
Claro
9.3
Vivo
5.9
Oi
3.5
Download Image
Latency Experience
in Curitiba
in ms
TIM
48.4
Claro
47.9
Vivo
44.9
Oi
68.3
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Florianópolis

4G Availability
in Florianópolis
in %
TIM
87.8
Claro
78.7
Vivo
83.1
Oi
68.3
Download Image
Video Experience
in Florianópolis
in 0-100 points
TIM
58.9
Claro
68.3
Vivo
64.0
Oi
44.1
Download Image
Download Speed Experience
in Florianópolis
in Mbps
TIM
14.2
Claro
32.3
Vivo
20.5
Oi
7.6
Download Image
Upload Speed Experience
in Florianópolis
in Mbps
TIM
5.0
Claro
10.0
Vivo
6.7
Oi
2.6
Download Image
Latency Experience
in Florianópolis
in ms
TIM
50.6
Claro
51.4
Vivo
59.2
Oi
69.4
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Fortaleza

4G Availability
in Fortaleza
in %
TIM
90.4
Claro
73.4
Vivo
82.3
Oi
79.8
Download Image
Video Experience
in Fortaleza
in 0-100 points
TIM
51.8
Claro
58.8
Vivo
64.2
Oi
53.2
Download Image
Download Speed Experience
in Fortaleza
in Mbps
TIM
9.7
Claro
18.8
Vivo
20.9
Oi
9.5
Download Image
Upload Speed Experience
in Fortaleza
in Mbps
TIM
3.7
Claro
6.6
Vivo
6.7
Oi
3.8
Download Image
Latency Experience
in Fortaleza
in ms
TIM
106.0
Claro
91.1
Vivo
98.8
Oi
73.7
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Goiânia

4G Availability
in Goiânia
in %
TIM
91.6
Claro
81.2
Vivo
84.0
Oi
84.0
Download Image
Video Experience
in Goiânia
in 0-100 points
TIM
57.5
Claro
56.3
Vivo
59.0
Oi
53.2
Download Image
Download Speed Experience
in Goiânia
in Mbps
TIM
10.2
Claro
19.6
Vivo
15.2
Oi
11.4
Download Image
Upload Speed Experience
in Goiânia
in Mbps
TIM
5.0
Claro
8.1
Vivo
5.3
Oi
4.5
Download Image
Latency Experience
in Goiânia
in ms
TIM
61.3
Claro
60.3
Vivo
72.3
Oi
47.5
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Guarulhos

4G Availability
in Guarulhos
in %
TIM
88.9
Claro
84.2
Vivo
85.9
Oi
59.7
Download Image
Video Experience
in Guarulhos
in 0-100 points
TIM
61.2
Claro
64.7
Vivo
61.7
Oi
40.5
Download Image
Download Speed Experience
in Guarulhos
in Mbps
TIM
14.2
Claro
22.1
Vivo
17.0
Oi
5.4
Download Image
Upload Speed Experience
in Guarulhos
in Mbps
TIM
5.6
Claro
7.6
Vivo
5.4
Oi
2.1
Download Image
Latency Experience
in Guarulhos
in ms
TIM
38.0
Claro
40.6
Vivo
38.3
Oi
61.0
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Maceió

4G Availability
in Maceió
in %
TIM
86.1
Claro
76.7
Vivo
81.3
Oi
49.2
Download Image
Video Experience
in Maceió
in 0-100 points
TIM
54.0
Claro
61.1
Vivo
65.5
Oi
47.4
Download Image
Download Speed Experience
in Maceió
in Mbps
TIM
9.8
Claro
20.7
Vivo
22.6
Oi
7.0
Download Image
Upload Speed Experience
in Maceió
in Mbps
TIM
3.4
Claro
6.8
Vivo
6.3
Oi
1.7
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Latency Experience
in Maceió
in ms
TIM
100.0
Claro
104.7
Vivo
108.4
Oi
90.9
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Manaus

4G Availability
in Manaus
in %
TIM
92.2
Claro
80.4
Vivo
84.4
Oi
82.9
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Video Experience
in Manaus
in 0-100 points
TIM
56.3
Claro
56.6
Vivo
57.4
Oi
49.7
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Download Speed Experience
in Manaus
in Mbps
TIM
10.0
Claro
16.6
Vivo
14.0
Oi
9.1
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Upload Speed Experience
in Manaus
in Mbps
TIM
3.6
Claro
5.5
Vivo
5.3
Oi
4.0
Download Image
Latency Experience
in Manaus
in ms
TIM
110.7
Claro
97.3
Vivo
140.1
Oi
133.2
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Natal

4G Availability
in Natal
in %
TIM
91.0
Claro
80.5
Vivo
87.6
Oi
82.6
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Video Experience
in Natal
in 0-100 points
TIM
52.1
Claro
60.8
Vivo
68.4
Oi
56.8
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Download Speed Experience
in Natal
in Mbps
TIM
9.8
Claro
21.8
Vivo
25.7
Oi
11.0
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Upload Speed Experience
in Natal
in Mbps
TIM
3.4
Claro
7.1
Vivo
8.3
Oi
3.6
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Latency Experience
in Natal
in ms
TIM
100.5
Claro
103.8
Vivo
90.7
Oi
87.0
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Porto Alegre

4G Availability
in Porto Alegre
in %
TIM
90.1
Claro
82.6
Vivo
82.0
Oi
83.4
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Video Experience
in Porto Alegre
in 0-100 points
TIM
60.1
Claro
64.9
Vivo
62.9
Oi
51.8
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Download Speed Experience
in Porto Alegre
in Mbps
TIM
12.8
Claro
25.7
Vivo
18.7
Oi
11.5
Download Image
Upload Speed Experience
in Porto Alegre
in Mbps
TIM
4.8
Claro
8.1
Vivo
7.7
Oi
4.4
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Latency Experience
in Porto Alegre
in ms
TIM
58.6
Claro
56.7
Vivo
61.1
Oi
59.2
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Recife

4G Availability
in Recife
in %
TIM
87.6
Claro
81.7
Vivo
85.8
Oi
84.0
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Video Experience
in Recife
in 0-100 points
TIM
56.5
Claro
62.8
Vivo
66.1
Oi
51.7
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Download Speed Experience
in Recife
in Mbps
TIM
11.9
Claro
21.8
Vivo
23.1
Oi
9.8
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Upload Speed Experience
in Recife
in Mbps
TIM
4.2
Claro
7.0
Vivo
8.5
Oi
3.8
Download Image
Latency Experience
in Recife
in ms
TIM
91.5
Claro
100.5
Vivo
95.2
Oi
71.0
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Ribeirão Preto

4G Availability
in Ribeirão Preto
in %
TIM
84.1
Claro
80.3
Vivo
81.7
Oi
63.3
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Video Experience
in Ribeirão Preto
in 0-100 points
TIM
56.5
Claro
55.2
Vivo
60.6
Oi
45.2
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Download Speed Experience
in Ribeirão Preto
in Mbps
TIM
14.8
Claro
15.7
Vivo
16.6
Oi
6.9
Download Image
Upload Speed Experience
in Ribeirão Preto
in Mbps
TIM
4.5
Claro
6.1
Vivo
5.1
Oi
2.1
Download Image
Latency Experience
in Ribeirão Preto
in ms
TIM
48.2
Claro
57.2
Vivo
48.0
Oi
56.6
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Rio de Janeiro

4G Availability
in Rio de Janeiro
in %
Nextel
71.3
TIM
88.9
Claro
79.0
Vivo
79.1
Oi
55.0
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Video Experience
in Rio de Janeiro
in 0-100 points
Nextel
28.2
TIM
60.7
Claro
61.5
Vivo
60.4
Oi
52.0
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Download Speed Experience
in Rio de Janeiro
in Mbps
Nextel
5.6
TIM
15.0
Claro
23.3
Vivo
17.6
Oi
10.6
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Upload Speed Experience
in Rio de Janeiro
in Mbps
Nextel
3.4
TIM
6.3
Claro
7.3
Vivo
6.6
Oi
3.3
Download Image
Latency Experience
in Rio de Janeiro
in ms
Nextel
36.8
TIM
40.7
Claro
35.5
Vivo
47.7
Oi
41.1
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Salvador

4G Availability
in Salvador
in %
TIM
88.6
Claro
80.9
Vivo
85.1
Oi
83.1
Download Image
Video Experience
in Salvador
in 0-100 points
TIM
55.9
Claro
64.4
Vivo
63.6
Oi
48.0
Download Image
Download Speed Experience
in Salvador
in Mbps
TIM
9.4
Claro
30.6
Vivo
19.2
Oi
8.8
Download Image
Upload Speed Experience
in Salvador
in Mbps
TIM
3.8
Claro
8.2
Vivo
6.1
Oi
2.8
Download Image
Latency Experience
in Salvador
in ms
TIM
61.7
Claro
98.8
Vivo
72.0
Oi
112.6
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São Bernardo do Campo

4G Availability
in São Bernardo do Campo
in %
TIM
87.3
Claro
80.4
Vivo
82.4
Oi
65.2
Download Image
Video Experience
in São Bernardo do Campo
in 0-100 points
TIM
59.3
Claro
62.0
Vivo
60.4
Oi
50.4
Download Image
Download Speed Experience
in São Bernardo do Campo
in Mbps
TIM
12.4
Claro
21.2
Vivo
16.3
Oi
8.1
Download Image
Upload Speed Experience
in São Bernardo do Campo
in Mbps
TIM
5.3
Claro
7.6
Vivo
5.7
Oi
3.1
Download Image
Latency Experience
in São Bernardo do Campo
in ms
TIM
34.5
Claro
39.2
Vivo
39.5
Oi
48.8
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São Luís

4G Availability
in São Luís
in %
TIM
85.1
Claro
71.7
Vivo
76.2
Oi
82.9
Download Image
Video Experience
in São Luís
in 0-100 points
TIM
46.8
Claro
50.0
Vivo
52.3
Oi
50.6
Download Image
Download Speed Experience
in São Luís
in Mbps
TIM
8.5
Claro
13.3
Vivo
12.5
Oi
8.4
Download Image
Upload Speed Experience
in São Luís
in Mbps
TIM
2.7
Claro
4.4
Vivo
3.6
Oi
4.3
Download Image
Latency Experience
in São Luís
in ms
TIM
116.2
Claro
116.7
Vivo
120.8
Oi
93.6
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São Paulo

4G Availability
in São Paulo
in %
Nextel
69.8
TIM
90.0
Claro
84.3
Vivo
85.8
Oi
65.6
Download Image
Video Experience
in São Paulo
in 0-100 points
Nextel
36.8
TIM
59.7
Claro
64.4
Vivo
63.8
Oi
53.4
Download Image
Download Speed Experience
in São Paulo
in Mbps
Nextel
7.3
TIM
14.7
Claro
22.0
Vivo
17.2
Oi
12.5
Download Image
Upload Speed Experience
in São Paulo
in Mbps
Nextel
4.6
TIM
6.1
Claro
8.5
Vivo
6.5
Oi
5.3
Download Image
Latency Experience
in São Paulo
in ms
Nextel
35.3
TIM
36.2
Claro
38.7
Vivo
38.0
Oi
46.1
Download Image

Teresina

4G Availability
in Teresina
in %
TIM
85.9
Claro
75.9
Vivo
79.7
Oi
70.1
Download Image
Video Experience
in Teresina
in 0-100 points
TIM
53.8
Claro
53.3
Vivo
58.4
Oi
53.3
Download Image
Download Speed Experience
in Teresina
in Mbps
TIM
9.9
Claro
18.0
Vivo
17.7
Oi
9.9
Download Image
Upload Speed Experience
in Teresina
in Mbps
TIM
3.9
Claro
5.5
Vivo
5.5
Oi
3.3
Download Image
Latency Experience
in Teresina
in ms
TIM
121.7
Claro
132.2
Vivo
122.9
Oi
86.0
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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