Peru

Mobile Network Experience Report
August 2019

Opensignal Active Userbase in Peru
Total Devices
414,620
Total Measurements
354,245,451
Data Collection Period
Apr 01 Jun 29, 2019

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Peter Boyland Senior Analyst

Key findings

Movistar and Entel tied in a close-run 4G Availability race

Movistar increased its 4G Availability score by just 1.5 percentage points — but this was enough to force a draw with Entel, who saw no notable growth in its score. Less than 6 points separate all four operators, meaning any of them potentially have a shot at the 4G Availability crown.

Entel remains Peru's speed king

Entel kept hold of both our national Download and Upload Speed Experience awards, increasing its score in both metrics — although Movistar’s improvement stood out in download, with a speed boost of over 4 Mbps. It was our speed metrics which really exposed the weakness in Bitel users’ mobile network experience, as the Viettel-owned operator is well adrift of the pack in both our Download and Upload Experience metrics.

Mobile Video Experience in Peru is improving

Claro kept hold of our Video Experience award and remains the only operator in the country to gain a Good rating, meaning our users on its network experienced faster load times and less stalling than users on rivals' networks. But all four of Peru's national operators have increased their scores, as Video Experience in the market steadily improves.

A number of milestones met in Peru's cities

We saw some impressive scores across our metrics in our analysis of Peru's biggest cities. Claro passed the 90% 4G Availability mark in Arequipa, and was the first to achieve a Very Good (65-75) Video Experience ranking in Trujillo. Movistar's Download Speed Experience in the same city was also the first time we've seen a Peruvian operator score over 20 Mbps.

Introduction

There is no doubt that the mobile network experience in Peru is getting better. Although Entel won the lion's share of our awards, Movistar was the star in terms of improvements, with impressive jumps in its Download Speed, Video and Latency Experience scores. The operator also managed a minor increase in its 4G Availability score to force a tie with Entel for this award — the only change in our leaderboard since our last report six months ago. While our users on Bitel's network also saw some notable improvements in their scores, the operator remains in a fairly distant last place across most of our metrics.

In our latest look at the Peruvian mobile network experience, we've analyzed data from the 90 days from the start of April, covering all four of the national operators — Bitel, Claro, Entel and Movistar — both at a national level and in the country's three largest cities, Arequipa, Lima and Trujillo. And our analysis of Peru's metros saw quite a few records broken, as Claro's 4G Availability passed 90% in Arequipa, and it achieved a Very Good Video Experience score in Trujillo. Meanwhile Movistar's Download Speed Experience passed 20 Mbps in the same city.

Opensignal Awards Table

Mobile Experience Awards, Peru
August 2019, Peru Report
4G Availability
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Download Image
Mobile Experience Awards Winners
August 2019, Peru
Video Experience
Download Speed Experience
Upload Speed Experience
Latency Experience
Mobile Experience Awards Draws
August 2019, Peru
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
4G Availability
in %
Movistar
85.4
Claro
83.7
Bitel
79.6
Entel
84.9
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

National Analysis

4G Availability

We didn't see a huge amount of movement in our 4G Availability scores, but what little increases there were helped determine the winners. Movistar increased its score by just 1.5 percentage points, but this was enough to force a draw with Entel, which won our award in our last report. Our users on Entel and Bitel's networks statistically saw no increase in their 4G Availability, while Claro's score improved slightly by 1.3 percentage points.

4G Availability
in %
Movistar
85.4
Claro
83.7
Bitel
79.6
Entel
84.9
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

The lack of movement in Bitel's score sees the operator fall further behind the two leaders, who both have scores in the 85% range, while Bitel remains around the 80% mark. But 4G Availability in Peru remains a pretty close-run race, with less than 6 percentage points separating all four national players. This narrow field means a notable surge by any of the operators could see them stealing the prize in our next report.

Video Experience

Claro kept hold of our Video Experience award — and remains the only operator in Peru to achieve a Good rating (55-65 out of 100) on a national level. This means our users on Claro's network experienced quicker load times and less stalling when watching mobile video, although the network may still struggle a bit at higher resolutions.

Video Experience
in 0-100 points
Movistar
53.2
Claro
56.9
Bitel
37.1
Entel
50.8
Poor Fair Good Very Good Excellent
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
57.9 (± 0.56) 64.0 (± 0.55) 48.6 (± 1.11) 54.6 (± 0.47)
3G Video Experience
33.5 (± 1.32) 32.0 (± 1.44) 25.2 (± 1.05) 35.7 (± 1.34)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2019 | © Opensignal Limited
4G Video Experience in 0-100 points
58 (± 0.56)
64 (± 0.55)
49 (± 1.11)
55 (± 0.47)
3G Video Experience in 0-100 points
33 (± 1.32)
32 (± 1.44)
25 (± 1.05)
36 (± 1.34)
Mobile Network Experience Report | August 2019 | © Opensignal Inc.

Video Experience is getting better in Peru, as all four operators improved their scores. Movistar saw the most impressive increase of 7.5 points, to move within 4 points of the leader Claro. Towards the end of our data collection period, we've seen an improvement in 4G Video Throughput Rates at high definition (HD) quality for our users on Movistar's network, suggesting the operator may have removed some restrictions on video played at these resolutions. But there are many other factors which could contribute to Movistar's improved Video Experience, not least the increase in its 4G Availability, as our users on its network are able to watch via a 4G connection more often.

Bitel’s Video Experience saw the second largest improvement of 3.2 points, but their score still remains over 13 points adrift of the pack earning it a Poor rating (0-40), meaning mobile video is barely watchable, even at lower resolutions. When we look at 4G-only Video Experience, however, Bitel’s users experience a Fair rating and that’s just 6 points behind the users of closest rival Entel. Bitel's lower 4G Availability is a factor here, but the operator will need to improve its score if it wants to compete with its larger rivals in this increasingly-popular area of the mobile network experience.

Download Speed Experience

Entel kept hold of our Download Speed Experience award, with our users on its network seeing average speeds increase by more than 2 Mbps since our last report. But it was Movistar users who saw the greatest improvement in this metric, as its score grew over 4 Mbps to bring it within 2 Mbps of the leader Entel, potentially setting up an exciting contest for this award in our next report.

Download Speed Experience
in Mbps
Movistar
16.8
Claro
14.0
Bitel
3.8
Entel
18.6
0 5 10 15 20
The brackets represent confidence intervals.
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Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
19.4 (± 0.27) 16.6 (± 0.22) 5.3 (± 0.17) 22.0 (± 0.32)
3G Download Speed
6.0 (± 0.14) 4.9 (± 0.15) 2.2 (± 0.06) 5.2 (± 0.17)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2019 | © Opensignal Limited
4G Download Speed in Mbps
19 (± 0.27)
17 (± 0.22)
5 (± 0.17)
22 (± 0.32)
3G Download Speed in Mbps
6 (± 0.14)
5 (± 0.15)
2 (± 0.06)
5 (± 0.17)
Mobile Network Experience Report | August 2019 | © Opensignal Inc.

All four of Peru's mobile operators’ users saw improvements in their Download Speed Experience, as Claro's score grew 11% while Bitel's average speed jumped 30% — but the users of the fourth-placed operator still experience speeds over 10 Mbps adrift of the pack. Its score of 3.8 Mbps is low, even by the standards of still-developing Latin American markets, and the situation isn’t much better in Peru's cities, meaning the operator has a lot of work to do if it hopes to compete with its rivals on download speed.

Upload Speed Experience

Download and Upload Speed Experience is improving in Peru

Movistar may have the pedal to the metal in download speed, but we saw no notable improvement in the Telefónica operator's users’ Upload Speed Experience. Entel kept its lead in this metric, as our users on its network saw their average Upload Speed Experience come within spitting distance of the 10 Mbps mark.

Upload Speed Experience
in Mbps
Movistar
7.9
Claro
5.6
Bitel
1.4
Entel
9.8
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
9.5 (± 0.13) 6.9 (± 0.11) 2.4 (± 0.09) 12.0 (± 0.23)
3G Upload Speed
1.0 (± 0.04) 1.0 (± 0.05) 0.4 (± 0.02) 0.8 (± 0.05)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2019 | © Opensignal Limited
4G Upload Speed in Mbps
9 (± 0.13)
7 (± 0.11)
2 (± 0.09)
12 (± 0.23)
3G Upload Speed in Mbps
1 (± 0.04)
1 (± 0.05)
0 (± 0.02)
1 (± 0.05)
Mobile Network Experience Report | August 2019 | © Opensignal Inc.

Of the other two operators, Claro saw a slight improvement in its Upload Speed Experience score, but its users still experience speeds over 2 Mbps behind the two leaders. And as with download speed, Bitel was well behind its peers, with a score of 1.4 Mbps — barely a quarter of Claro's. Nonetheless, Bitel’s users also saw the largest improvement of all the four players percentage-wise, with a jump of 40% in its Upload Speed Experience, but it still has a mountain to climb to catch up with the pack.

Latency Experience

Entel kept hold of our Latency Experience award — but its lead in this metric has gotten a lot slimmer since our last report. Movistar was once again the star performer in this category, with an improvement of close to 15 milliseconds in its score to bring it within 5ms of the leader. Indeed, Entel’s users actually saw the smallest improvement of all of Peru's four national operators (of close to 4ms), while third-placed Claro bettered its Latency Experience by over 8ms and Bitel by close to 12ms.

Latency Experience
in ms The lower the figure the better the latency
Movistar
50.2
Claro
53.6
Bitel
62.7
Entel
45.5
0 16.25 32.5 48.75 65
The brackets represent confidence intervals.
Download Image
Latency Experience
Supporting Metrics
in ms
4G Latency
46.0 (± 0.29) 47.2 (± 0.29) 47.3 (± 0.56) 40.5 (± 0.24)
3G Latency
68.2 (± 1.24) 75.8 (± 1.51) 78.8 (± 0.87) 64.9 (± 1.15)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | August 2019 | © Opensignal Limited
4G Latency in ms
46 (± 0.29)
47 (± 0.29)
47 (± 0.56)
41 (± 0.24)
3G Latency in ms
68 (± 1.24)
76 (± 1.51)
79 (± 0.87)
65 (± 1.15)
Mobile Network Experience Report | August 2019 | © Opensignal Inc.

When we look at 4G-only latency scores, our users on Entel's network also saw the least improvement of less than 2ms while Movistar bettered its score by over 11ms. This means there is now less than 7ms separating the 4G Latency scores of all four operators, setting us up for some interesting competition in our latency metrics as 4G Availability increases. Bitel's 4G Latency score in particular was closer to its rivals than in any of our other national metrics, showing the operator has decent response times on its network, even if these network improvements have yet to translate to raw speed.

The improvements in Peru's latency scores are encouraging. While we have yet to see any of the sub-40ms scores that are common in more mature markets, there are now three Peruvian operators around the 50ms mark — and these scores are improving. Latency is not only key to mobile video experience, but affects a range of smartphone uses such as IP messaging, IP voice calling and multiplayer gaming. As more and more Peruvians begin using their smartphones for a wider range of applications, these improving latency scores become increasingly important to the wider mobile network experience.

Regional Analysis

Competition was high in our city-level analysis, with over half of our awards being tied between two or more operators. And nowhere was this more obvious than in 4G Availability, where we saw ties in all three cities. The scores we recorded were impressive, as our users enjoyed 4G Availability over 85% on all networks in all three cities, with Claro in Arequipa becoming the first Peruvian operator to pass the 90% milestone.

In our speed metrics, it was Movistar's turn to break barriers, as it scored over 20 Mbps in Download Speed Experience in Trujillo. The operator was held to a draw in this city by Claro and tied with Entel in Arequipa — but Entel won our award outright in the capital Lima. National leader Entel was more dominant in Upload Speed Experience, winning in both Arequipa and Lima and drawing with Movistar in Trujillo.

It was a similar story in Video Experience, where national winner Claro also came top in two cities but was held to a tie in Arequipa by Movistar. Claro's winning score in Trujillo saw the operator achieve a Very Good (65-75) Video Experience rank — meaning our users on its network will enjoy fast loading and minimal stalling, even at higher resolutions. This score, along with other records broken such as 90% 4G Availability, attest to the rapidly-maturing mobile network experience in Peru. The country impressed in our recent global State of Mobile Network Experience report — coming top out of all Latin American countries for 4G Availability — and our latest analysis suggests things will only get better.

Select any region below to display individual breakdown

Arequipa

4G Availability
in Arequipa
in %
Movistar
89.0
Claro
91.1
Bitel
87.2
Entel
89.5
Download Image
Video Experience
in Arequipa
in 0-100 points
Movistar
58.7
Claro
58.9
Bitel
38.9
Entel
52.7
Download Image
Download Speed Experience
in Arequipa
in Mbps
Movistar
15.7
Claro
12.9
Bitel
4.3
Entel
16.9
Download Image
Upload Speed Experience
in Arequipa
in Mbps
Movistar
7.3
Claro
6.2
Bitel
1.9
Entel
11.3
Download Image
Latency Experience
in Arequipa
in ms
Movistar
49.6
Claro
54.5
Bitel
70.2
Entel
51.7
Download Image

Lima

4G Availability
in Lima
in %
Movistar
87.1
Claro
86.6
Bitel
87.7
Entel
85.4
Download Image
Video Experience
in Lima
in 0-100 points
Movistar
56.8
Claro
62.0
Bitel
39.2
Entel
50.7
Download Image
Download Speed Experience
in Lima
in Mbps
Movistar
17.0
Claro
17.7
Bitel
4.0
Entel
18.5
Download Image
Upload Speed Experience
in Lima
in Mbps
Movistar
8.9
Claro
6.7
Bitel
1.6
Entel
10.3
Download Image
Latency Experience
in Lima
in ms
Movistar
49.5
Claro
43.7
Bitel
53.1
Entel
41.8
Download Image

Trujillo

4G Availability
in Trujillo
in %
Movistar
88.0
Claro
89.3
Bitel
85.4
Entel
85.3
Download Image
Video Experience
in Trujillo
in 0-100 points
Movistar
49.7
Claro
65.2
Bitel
36.5
Entel
51.1
Download Image
Download Speed Experience
in Trujillo
in Mbps
Movistar
20.1
Claro
18.7
Bitel
3.4
Entel
16.0
Download Image
Upload Speed Experience
in Trujillo
in Mbps
Movistar
8.0
Claro
6.7
Bitel
1.6
Entel
8.8
Download Image
Latency Experience
in Trujillo
in ms
Movistar
40.2
Claro
52.2
Bitel
61.6
Entel
48.3
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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