Peru
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Peru
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Claro users have the best overall experience viewing both live and on-demand video in Peru
Claro has replaced Entel as the outright winner of the Video Experience award. Claro now comes top with a score of 58.1 points on a 100-point scale, giving a lead of one point over the former winner. In addition, Claro is the first Peruvian operator to win the new Live Video Experience award, with a score of 46.9 points and a lead of 1.8 points over Entel. Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network.
The best Games Experience is with Entel
Entel remains the outright winner of both the overall Games Experience and 5G Games Experience awards. It wins Games Experience with a score of 50.7 points on a 100-point scale and leads second-placed Claro by 1.3 points. Entel’s winning margin is more impressive for 5G Games Experience, as with a score of 71 points, it commands a lead of 5.6 points over second-placed Movistar. This means that our Entel users have the best experience when playing multiplayer mobile games over cellular connections — both overall and when connected to 5G.
Claro users see the fastest overall download speeds, but Movistar comes top for 5G Download Speed
Claro is the outright winner of the overall Download Speed Experience award for the third time in a row. It wins this time with a score of 20.9Mbps, 2.9Mbps (15.9%) faster than the average download speeds seen by our Entel users. There is a new winner of the 5G Download Speed award, with Movistar knocking Claro off the top spot. Movistar wins with a score of 82.3Mbps, nearly double Claro and Entel’s scores of 46.8Mbps and 45.6Mbps, respectively. These scores are a pale shadow of what can be achieved with the aid of 3.5GHz spectrum, which has yet to be allocated to Peruvian operators.
Entel wins on consistency
Entel is the first Peruvian operator to win the new Consistent Quality award, which replaces the Excellent Consistent Quality and Core Consistent Quality awards. Entel comes top with a score of 58.4%, while Claro and Movistar are in second and third place, respectively, with scores of 56.1% and 53.2%. Bitel is far behind its rivals with 30.9%. Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices.
The fastest upload experience is with Entel
Entel lengthens its winning streak for Upload Speed Experience, winning the award four times in a row. In addition, it retains the 5G Upload Speed award from the previous report. This means that our Entel users continue to observe the fastest average upload speeds in Peru — both overall and when connected to 5G. Entel wins Upload Speed Experience this time around with a score of 13.4Mbps, giving it a lead of 4Mbps over second-placed Movistar’s 9.3Mbps. Entel’s winning margin is much greater for 5G Upload Speed — it comes top with 28.1Mbps, around double Claro’s and Movistar’s statistically tied scores of 13.8-14Mbps.
Mobile Experience Awards
Market Overview
Entel remains the operator with the largest haul of awards in Peru. This time it collects seven outright wins while sharing three 5G experience awards with Movistar. Claro and Movistar both pick up four awards, but Claro wins all of its four outright, while Movistar is only the sole winner for 5G Download Speed.
5G is still at an early stage of its development in Peru. The MTC (Peru’s Ministry of Transport and Communications) is determining the best way to rearrange the 3.5GHz band and auction it to enable 5G services. Opensignal users in Brazil have seen massive increases in their 5G speeds from the deployment of 5G mid-band spectrum and this is likely to be repeated in Peru once operators have access to the new spectrum.
In June Bitel acquired additional spectrum — 2×30MHz in the 1700MHz band and 1×30MHz in the 2300MHz band. The operator beat its rivals by pledging to extend 4G coverage to 3,825 unserved or underserved rural locations, at a cost of around $600 million. Bitel must roll out 4G to 3,282 of these locations in the first year of the contract, before bringing it to the remainder in the following year. This additional spectrum should allow Bitel to increase its speeds and reduce the impact of congestion during busy times of the day.
Back in April, the MTC proposed to increase the proportion of an operator’s license fee that can be traded for direct investment commitments in rural areas, from 40% to 60%.
In our latest look at the Peruvian mobile network experience, we've analyzed data from April 1, 2023, to June 29, 2023, covering all four national operators — Bitel, Claro, Entel and Movistar. We have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric.
Overall Experience
National Analysis
Claro is the new winner of the Video Experience award, replacing Entel. Claro wins with a score of 58.1 points on a 100-point scale, giving a lead of just one point over the former winner. Movistar is in third place with 54 points, while Bitel is further behind with 41.4 points. In addition to winning the award, Claro is the only Peruvian operator to place in the Good (58-68) category, as Entel and Movistar earn Fair (48-58) ratings and the Video Experience of our Bitel users rates as Poor (under 48).
Claro’s Good rating means that our Claro users are, on average, able to stream video at 720p or better with satisfactory loading times and little stalling.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
In addition to snapping up the Video Experience award, Claro is the first Peruvian operator to win the new Live Video Experience award. It does so with a score of 46.9 on a 100-point scale and a lead of 1.8 points over second-placed Entel’s 45.1 points. Movistar is in third place with 43.4 points, while Bitel is far behind the other operators with 35 points.
The experience of our Claro, Entel and Movistar users when streaming live video over cellular connections rates as Good (43-53). This means that they are, on average, able to stream video at least at 720p with satisfactory loading times, little stalling and a substantial live offset. In contrast, Bitel users’ Live Video Experience rates as Fair (33-43), indicating that they are, on average, able to stream video at least at 480p with significant loading times, little stalling and a substantial live offset.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
National Analysis
Entel retains the Games Experience award from the previous report after tying for first place with Claro in the August 2022 report. Entel wins this time with a score of 50.7 points on a 100-point scale, while Claro is in second place with 49.5 points, while Movistar and Bitel follow some distance behind the two front-runners with scores of 42.7 and 39.4 points, respectively.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Our Entel users continue to have the best available overall experience when using over-the-top voice apps. Entel wins the Voice App Experience award this time with a score of 74.3 points on a 100-point scale, around 2.7 points ahead of Bitel and Claro, given their statistically tied scores of 71.6-71.7 points. Movistar places last with 70.6 points. Entel is the only Peruvian operator to place in the Acceptable (74-80) category — the others receive Poor (66-74) ratings instead.
This means that some of our Entel users are satisfied with their experience, but some others experience perceptible call quality impairments such as clicking sounds of short duration or distortion. Listeners were generally able to comprehend without repetition.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
This is the third report in a row in which Claro wins the Download Speed Experience award. It does so this time with a score of 20.9Mbps, 2.9Mbps (15.9%) faster than the average download speeds seen by our Entel users — 18Mbps. Movistar and Bitel are in third and fourth place, respectively, with scores of 15Mbps and 12.7Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
Entel wins Upload Speed Experience this time around with a score of 13.4Mbps, 4Mbps (43.2%) faster than the average overall upload speeds that our Movistar users see — 9.3Mbps. Claro is in third place with 8.6Mbps, while Bitel places last with 4.5Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
Entel and Movistar share the 5G Video Experience award with statistically tied scores of 73-74.1 points on a 100-point scale, while Claro is in last place with 68.6 points. All three operators place in the Very Good (68-78) category. This means when our Entel, Claro and Movistar users are connected to 5G they are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
As with 5G Video Experience, Entel and Movistar are joint winners of the new 5G Live Video Experience award. Their tied scores of 58.5-59.4 points give them a lead of around 4.2 points over last-placed Claro’s 54.8 points. Both winners place in the Excellent (58 or above) category, while the experience of our Claro users when streaming live video over 5G connections rates as Very Good (53-58).
An Excellent rating means that our Entel and Movistar users are, on average, able to stream video at least at 1080p with low loading times, little stalling and a satisfactory live offset, while connected to 5G.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.
National Analysis
Our Entel users continue to observe the best available experience in Peru when playing multiplayer mobile games over 5G connections. Entel wins the 5G Games Experience award for the second time in a row. This time, it scores 71 points on a 100-point scale, 5.6 points ahead of second-placed Movistar and 12.9 points higher than last-placed Claro’s 58.1 points.
Entel and Movistar’s 5G Games Experience rates as Fair (65-75), which means our Entel and Movistar users find their experience when connected to 5G to be ‘average’. In most cases the game is responsive to the actions of the player with most users feeling like they have control over the game. The majority of players notice a delay between their actions and the outcomes in the game.
Claro on the other hand has a Poor (40-65) rating, which means that most users find this level of experience unacceptable. The majority of users report seeing a delay in the gameplay experience and they do not receive immediate feedback on their actions. Many users feel a lack of controllability.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
Entel and Movistar are joint winners of the 5G Voice App Experience award, as they have statistically tied scores of 83-83.5 points on a 100-point scale. This means that our Entel and Movistar users have the best available experience in Peru when using over-the-top voice applications on 5G networks. Claro is several points behind its rivals with a score of 79.7 points, and narrowly misses out on placing in the Good (80-87) category alongside the two joint winners, instead earning an Acceptable (74-80) rating.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
Movistar wins the 5G Download Speed award with a score of 82.3Mbps, nearly double the 45.6-46.8Mbps that our Claro and Entel users observe. While these speeds are much faster than the operators’ overall download speeds (5.5 times faster for Movistar and 2.2-2.5 times faster for Claro and Entel), they are much slower than those seen in many other international markets. This is likely to change once Peruvian operators have access to 3.5GHz spectrum. MTC is evaluating how best to rearrange the band and conduct an auction.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
Entel wins the 5G Upload Speed award again, doing so by an impressive margin. It comes top with a score of 28.1Mbps, around double Claro’s and Movistar’s statistically tied scores of 13.8.8-14Mbps.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
Bitel
Claro
Entel
Movistar
National Analysis
Entel now wins the Availability award outright, after sharing the award in the last report with Bitel due to a statistical tie. Entel places first with a nearly perfect score of 99.2% – the proportion of time that our Entel users spend with a 3G or better connection. Bitel places second with 98.8%, 0.4 percentage points behind the winner, while Claro and Movistar are in third and fourth place, respectively with scores of 98.2% and 97.3%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
Claro continues to be the sole winner of the 5G Availability award — our Claro 5G users spend 8.5% of their time with an active 5G connection. Entel is in second place with 2.8%, while Movistar brings up the rear with 0.9%. 5G Availability is an important measure of the mobile experience, as users are only able to enjoy the superior experience that 5G provides when they have a 5G connection.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
Consistency
National Analysis
Entel wins the new Consistent Quality award with a score of 58.4% and a lead of 2.3 percentage points over second-placed Claro’s 56.1%. Movistar and Bitel are in third and fourth place, respectively, with scores of 53.2% and 30.9%. Consistent Quality replaces the Excellent Consistent Quality and Core Consistent Quality awards. It measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience