Austria

5G Experience Report
November 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Robert Wyrzykowski Senior Analyst

Key findings

3 wins the 5G Download Speed award outright with a substantial lead

In our first report on 5G experience in Austria, we observed only one outright victory, as 3 claims the 5G Download Speed award, clocking in with an impressive score of 275 Mbps. This is about 75% faster than what our users on Magenta and A1’s experienced. Both operators were in a statistical tie for second place, with scores of 156.8-158.4 Mbps.

Magenta and 3 jointly win the 5G Upload Speed award

On top of claiming the 5G Download Speed award, 3 also wins the other Opensignal 5G speed award — but this time, it has to share the crown for the 5G Upload Speed award with Magenta. Upload speeds are becoming more vital, as mobile internet trends move away from downloading content to sharing photos and videos and for supporting real-time communications services — and our users on all Austrian operators saw their average 5G upload speeds exceed 20 Mbps.

Our Austrian users experience Excellent 5G Video services on all three operators

We saw fierce competition for Opensignal 5G Video Experience award — and eventually 3, A1 and Magenta ended as joint winners of this award, separated by only 1.7 points on a 100-point scale. Noteworthy, all three operators placed in Excellent (75 and above) category, which means fast loading times and almost non-existent stalling. This is a notable step up compared to our Austria Mobile Network Experience, where all operators placed one category below, Very Good (65-75) — which shows how 5G services can improve the users’ mobile network experience.

A1 and Magenta share the awards for 5G Games and 5G Voice App Experience

We saw two statistical ties between A1 and Magenta for our two remaining experiential awards — 5G Games Experience and 5G Voice App Experience. 5G Games Experience measures real-world mobile network conditions to assess the mobile multiplayer games experience perceived by our users on different 5G networks. Meanwhile, Opensignal's 5G Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger.

5G Availability award ends with a three-way win

Aside from the 5G Video Games Experience award, we saw another three-way statistical tie between all Austrian operators, this time for the 5G Availability award. Our 5G Availability metric shows the proportion of time Opensignal users with a 5G device and subscription had a 5G connection. This means our users in Austria were, on average, connected to 5G on their networks 8.9-12.4% of the time.

Introduction

In our first 5G Experience Report on Austria, we saw a strong competition between operators, with only one outright victory — as 3 wins the 5G Download Speed award with a staggering lead over its competitors. In other categories, there were three two-way and two three-way statistical ties. In the case of 5G Video Experience and 5G Availability, there were no statistically significant differences between any of the Austrian operators.

On top of its outright win for 5G Download speed, 3 shared a victory in three additional categories. Magenta secured five joint wins — one more than A1. Noteworthy, Magenta was the only Austrian operator that we recognized as a 5G Global Leader in our latest 5G Global Mobile Network Experience Awards 2021 — for 5G Upload Speed and 5G Games Experience. Opensignal also acknowledged Magenta for 5G Global Impact for Upload Speed — meaning, our users on this network saw one of the most remarkable improvements in their average upload speeds with 5G compared to 4G, at a global level.

Regulatory Authority for Broadcasting & Telecoms (RTR) has allocated 5G-capable spectrum in two spectrum auctions — in the 3.4-3.8 GHz band in March 2019 and in 700, 1500 and 2100 MHz bands in September 2020. Assigned spectrum in the 3.5 GHz band allowed Austrian mobile operators to roll-out their 5G networks relatively early compared to other European markets. Magenta was the first operator in Austria to launch 5G commercial services in March 2019, shortly after the 3.5 GHz auction — followed by 3’s 5G network introduced in June 2019 and A1’s in January 2020.

Many months after these initial launches, mobile operators carry on with the ongoing expansion of their 5G infrastructure and coverage. In May 2021, Magenta announced that it had started deployingthe 700 MHz band for 5G services in rural areas and claimed to have covered more than a third of the population with 5G. Meanwhile, in July 2021 A1 claimed to have covered nearly 50% of the country’s population, including 80% of Vienna’s inhabitants with 5G network infrastructure using 2,000 5G transmitters. Also in July 2021, 3 deployed a trial 5G Standalone (SA) network in Vienna and intends to roll-out its commercial 5G SA network early next year, using the 700 and 1500 MHz spectrum bands.

However, the three incumbent Austrian mobile operators may face a new challenger next year. Austrian MVNO Spusu plans to roll-out its 5G SA network in the first half of 2022. The operator has already commenced the deployments of its base stations and intends to invest EUR 10 million in its operations over the next three years. Alongside its 5G deployments, Spusu will continue to operate as an MVNO, using 3’s infrastructure.

In this report, we analysed the 5G experience of our users on the three main mobile network operators in Austria: A1, Magenta and 3; over the period of 90 days between August 1, 2021 and October 29, 2021, to see how they fared. In October 2021, we also published Austria Mobile Network Experience report — which analyzes the overall experience of all our mobile users in Austria.

Opensignal Awards Table

5G Mobile Experience Awards, Austria
November 2021, Austria Report
5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Availability
5G Upload Speed
Download Image
Mobile Experience Awards Winners
November 2021, Austria
5G Download Speed
Mobile Experience Awards Draws
November 2021, Austria
5G Video Experience
5G Games Experience
5G Voice App Experience
5G Availability
5G Upload Speed
Download Image

Overview

Click on metric labels below for a quick preview
5G Video Experience
in 0-100 points
3
80.2
A1
81.9
Magenta
82.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

5G Video Experience

5G Video Experience
in 0-100 points
3
80.2
A1
81.9
Magenta
82.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Games Experience

5G Games Experience
in 0-100 points
3
77.9
A1
85.3
Magenta
83.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Voice App Experience

5G Voice App Experience
in 0-100 points
3
81.1
A1
83.4
Magenta
83.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Download Speed

5G Download Speed
in Mbps
3
275.0
A1
158.4
Magenta
156.8
0 68.75 137.5 206.25 275
The brackets represent confidence intervals.
Download Image

5G Availability

5G Availability
in %
3
8.9
A1
12.4
Magenta
11.0
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image

5G Upload Speed

5G Upload Speed
in Mbps
3
25.8
A1
23.3
Magenta
27.6
0 7.5 15 22.5 30
The brackets represent confidence intervals.
Download Image

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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