Denmark
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Denmark
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
3 races to the top for Consistent Quality
3 is the first Danish operator to win the newly introduced Consistent Quality award — which replaces Excellent Consistent Quality and Core Consistent Quality. 3 wins the award with a score of 87.4%, 0.5 percentage points above second-placed TDC. Telia and Telenor tie for third place with statistically level scores. Consistent Quality is a measure of how sufficient the network is in supporting common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices.
The fastest experience in Denmark is on 3’s network
3 is now the sole winner of all four speed awards — retaining its previous outright wins in Upload Speed Experience and 5G Download Speed and adding outright wins in Download Speed Experience and 5G Upload Speed to its collection. 3 snatches the 5G Upload Speed award from TDC after an impressive 11.1Mbps (35.9%) increase in score since the previous report. 3 wins Download Speed Experience outright after breaking out of the statistical tie it was in with TDC previously, again due to a large increase in average download speed between reports — 18.8Mbps (21.9%) to TDC’s 3.4Mbps (4.1%) — making 3 the only Danish operator with an average overall download speed above 100Mbps.
Live Video Experience is Excellent on all four networks
3 and TDC are the first winners of the overall Live Video Experience award in Danish mobile network experience reports. The pair win the award with statistically tied scores of 63.4-63.7 points on a 100-point scale. However, Telia and Telenor are not far behind, tying for third place. All four operators place in the Excellent (58 or above) category for Live Video Experience. An Excellent rating means that our users are, on average, able to stream video at least at 1080p with low loading times, little stalling and a satisfactory live offset.
The best 5G Voice App Experience is with Telia
Telia manages to break free from the pack, winning 5G Voice App Experience to itself — an award it shared with both Telenor and TDC in the previous report. Telia wins the award due to an increase in score of 1.2 points to 84.8 points on a 100-point scale. Its competition either saw no significant change in score or, in the case of TDC, a decrease in score of 0.8 points.
3 wins Availability with a near perfect score
3 takes home the Availability awards with its nearly perfect score of 99.6% — around 1.7 percentage points ahead of Telenor and Telia, which tie for second place. TDC brings up the rear with a score of 96.7%. This means that users on 3’s network proportionally spend almost 100% of their time with a 3G or better connection.
Mobile Experience Awards
Market Overview
In this report on the Danish mobile network experience we have introduced two new metrics, Live Video Experience (overall and 5G) and Consistent Quality, which takes over from Core Consistent Quality and Excellent Consistent Quality. Alongside these changes, there has been plenty of movement in the awards table since the previous report.
3 moves into pole position for all four speed awards, along with Video Experience, Availability and the newly introduced Consistent Quality metric. These wins take 3’s tally to 13 first place finishes — six joint and seven outright — and give the operator the title of top dog in terms of award wins. Telia and TDC have equal sized hauls, each with five shared wins and one outright win apiece — Telenor brings up the rear with four total wins.
We have recently published an analysis using Opensignal’s new Coverage Experience metric — representing the real-world experience users receive as they travel around areas where they would reasonably expect to find coverage. In this report, TDC comes first for both overall Coverage Experience and 5G Coverage Experience in Denmark, with respective scores of 8.2 points and 4.4 points on a 10-point scale. This result complements its first place finish of the 5G Reach award in this report. 3, with its smaller network footprint comes last for both overall and 5G Coverage Experience.
Earlier this year, both Telia and Telenor announced the complete shutdown of their 3G networks, allowing them to use the bandwidth and frequencies for traffic on their 4G and 5G networks.
In this report, we've analyzed the mobile experience of our Danish users across all major mobile operators — 3, TDC, Telenor and Telia — over a period of 90 days starting on April 1, 2023 and ending on June 29, 2023, to see how they fared.
Overall Experience
National Analysis
3 is now the outright winner of the overall Video Experience award. The operator wins with a score of 74 points — around 2.9 points ahead of TDC, Telia and Telenor which tie for second place with statistically level scores of 70.5-72.1 points.
All four operators rate as Very Good (68-78) for Video Experience. This means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
3 and TDC are the first winners of the overall Live Video Experience award in Danish mobile network experience reports. The pair win the award with statistically tied scores of 63.4-63.7 points on a 100-point scale. However, Telia and Telenor are not far behind, tying for third place with statistically similar scores of 60.8-61.1 points.
All four operators place in the Excellent (58 or above) category for Live Video Experience. An Excellent rating means that our users are, on average, able to stream live video at least at 1080p with low loading times, little stalling and a satisfactory live offset.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
National Analysis
3 and Telia join TDC and Telenor on the winners’ podium for overall Games Experience. The four operators take home the award with statistically tied scores of 79.4-81.2 points on a 100-point scale.
3, TDC, Telia and Telenor all place in the Good (75-85) category for Games Experience. A Good rating means that most users deem the experience acceptable. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Telia and 3 manage to hang on to the Voice App Experience award, an award that was shared by all four Danish national operators in the last report. The pair win with tied scores of 82.1-82.9 points — around 1.1 points ahead of TDC and Telenor, which tie for third place.
3, TDC, Telia and Telenor all place in the Good (80-87) category for Voice App Experience. A Good rating means that many users are satisfied. Minor quality impairments are experienced by some users. Sometimes the background is not quite clear, it could be either hazy or not loud enough. Clicking sounds or distortion are very rarely present.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
3 is now the sole winner of the Download Speed Experience award, an award it previously shared with TDC. 3 wins with a lightning-fast average download speed of 104.6Mbps and is the only Danish operator to score above 100Mbps in this report. TDC comes second with a score of 87.3Mbps, 17.3Mbps (16.5%) below the lead. Telia and Telenor come in third and fourth place, with scores of 75.7Mbps and 69.5Mbps, respectively.
Since the previous report, TDC, Telia and 3 have seen increases in their score — TDC of 3.4Mbps (4.1%), Telia of 6.1Mbps (8.7%) and 3 with the largest increase of 18.8Mbps (21.9%) — Telenor’s score has not changed by a statistically significant amount.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
3 retains its outright win for Upload Speed Experience, winning with a score of 23.5Mbps — 4.7Mbps (25.1%) faster than second-placed TDC’s score of 18.8Mbps. Telia and Telenor tie for third place with statistically level scores of 15.6-16Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
There is no change to the rankings for 5G Video Experience this time around, as 3, Telenor and Telia share the award for the second time in a row having statistically tied scores of 76.9-77.9 points on a 100-point scale. TDC is not far behind, scoring 76.5 points — around 0.7 points below the winners.
All four operators achieve a Very Good (68-78) rating for 5G Video Experience, just missing out on an Excellent (78 or above) rating. This means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling when connected to 5G.
5G Video Experience scores account for adaptive bitrate streaming (ABR), a technology that allows Opensignal to accurately represent users' real video experience including video streams up to 4K quality.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
3, TDC, Telenor and Telia have statistically tied scores for 5G Live Video Experience, meaning that all four Danish national operators step onto the winners’ podium. The four operators win the award with scores of 66.5-67.4 points on a 100-point scale.
All four operators place well into the Excellent (58 or above) category for 5G Live Video Experience. An Excellent rating means that our users are, on average, able to stream live video at least at 1080p with low loading times, little stalling and a satisfactory live offset when connected to 5G.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.
National Analysis
Telia joins TDC and Telenor on the winners’ podium for 5G Games Experience. The three operators win the award with statistically similar scores of 85.3-86.3 points on a 100-point scale. 3 is in last place with a score of 82.6 points, around 3.2 points below first place.
TDC, Telenor and Telia all place in the highest category for 5G Games Experience, Excellent (85 or above), while 3 places one category lower, in Good (75-85). An Excellent rating means that the vast majority of users deem this 5G network experience acceptable. Nearly all respondents feel like they have control over the game and they receive immediate feedback on their actions. There is not a noticeable delay in almost all cases.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
Telia manages to break free from the pack, winning 5G Voice App Experience to itself — an award it shared with both Telenor and TDC in the previous report. Telia wins the award outright with a score of 84.8 points on a 100-point scale. 3, TDC and Telenor all tie for second place with statistically similar scores of 82.8-83.3 points.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
Once again, 3 wins the 5G Download Speed award. The operator takes home the gold with a stunning score of 385Mbps, leagues ahead of its competitors — Telenor and Telia score around 79.8Mbps (20.7%) below the winner, tying for second place. TDC has a long way to catch up, placing fourth with a score of 203.4Mbps, almost half that of 3. 3 is also the only operator to have seen a significant change in score between reports, with its score increasing by 42.8Mbps.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
3 manages to snatch the 5G Upload Speed award from TDC with its score of 41.8Mbps. TDC comes in second place with a score of 38.5Mbps — Telenor and Telia share third place with their statistically tied scores of 30.4-305Mbps. 3 is also the only operator to have seen a significant change in score between reports, with its score increasing by 11.1Mbps (35.9%).
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
3
TDC
Telenor
Telia
National Analysis
3 takes home the Availability awards with its nearly perfect score of 99.6% — around 1.7 percentage points ahead of Telenor and Telia, which tie for second place with scores of 97.8-98.1%. TDC brings up the rear with a score of 96.7%. This means that users on 3’s network proportionally spend almost 100% of their time with a 3G or better connection.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
3 and TDC continue to share the 5G Availability award, the pair coming joint first with tied scores of 18.5-19%. Telia is in third place, and around 3.2 percentage points below the lead with a score of 15.5%. Telenor brings up the rear with a score of 13%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
TDC is now the sole winner of the 5G Reach award as 3 has slipped off the winners’ podium. TDC wins the award with a score of 6.3 points on a 10-point scale — around 0.7 points ahead of 3 and Telia, which statistically tie for second place. Telenor is in last place with a score of 5 points.
Definitions
5G Reach measures how users experience the geographical extent of an operator’s 5G network. It analyzes the average proportion of locations where users were connected to a 5G network out of all the locations those users have visited. In simple terms, 5G Reach measures the 5G mobile experience in all the locations that matter most to everyday users – i.e. all the places where they live, work and travel. 5G Reach for each operator is measured on a scale from 0 to 10.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
Consistency
National Analysis
3 is the first Danish operator to win the newly introduced Consistent Quality award — which replaces Excellent Consistent Quality and Core Consistent Quality. 3 wins the award with a score of 87.4%, 0.5 percentage points above second-placed TDC’s score of 86.9%. Telia and Telenor tie for third place with statistically level scores of 85.9-86.2%. Consistent Quality is a measure of how sufficient the network is in supporting common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience