Denmark
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Denmark
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
The best coverage experience is on TDC’s network
TDC takes home both Coverage Experience awards — overall Coverage Experience and 5G Coverage Experience — and is the first Danish operator to do so. TDC wins overall Coverage Experience with a score of 8.6 points on a 10-point scale, around 0.2 points above Telenor and Telia which tie for second place. TDC takes first place for 5G Coverage Experience with a score of 5.7 points and a sizable lead over second place of 2.1 points. Opensignal’s new Coverage Experience metrics measure the extent of overall and 5G coverage in the places our users live, work, and travel.
The top spot for Consistent Quality now goes to Telenor
Telenor replaces 3 at the top of the leaderboard for Consistent Quality after increasing its score by 3.2 percentage points between reports. Telenor wins with a score of 89.5%, while the previous winner 3 statistically ties with Telia for second place — around 1.7 percentage points below the lead. Telia also sees a boost in its score of two percentage points, while TDC’s score has fallen by 4.2 percentage points and 3’s score is statistically unchanged from the last report.
Telia snatches Download Speed Experience from 3
Our Danish users on Telia’s network have the fastest overall average download speeds, making Telia the new outright winner of the Download Speed Experience award. Telia wins with a score of 114.9Mbps, 7.7Mbps (7.2%) ahead of runner-up Telenor. 3, which won the award outright in the previous report, drops down to joint third place, statistically tied with TDC. Telia’s impressive increase in score of 39.2Mbps (51.8%), coupled with 3’s decrease of 14.7Mbps (14%), allowed it to rocket into first place.
Telenor pulls ahead of the competition for 5G Games Experience
In the last report, Telenor shared the 5G Games Experience award with TDC and Telia as the three operators had statistically level scores. This time around, Telenor wins the award outright, scoring 88.1 points on a 100-point scale. TDC and Telia now share second place, 2.6 points below Telenor’s lead. Our users on Telenor, TDC and Telia have an Excellent (85 or above) 5G mobile gaming experience — 3 places a category lower, in Good (75-85).
The race for 5G Upload Speed is too close to call, but 3 stays top for overall
3 manages to hold on to the award for overall Upload Speed Experience, retaining the accolade with a score of 19.5Mbps. However, the gap between first and second place has shrunk between reports — in the previous report 3 outpaced runner-up TDC by 4.7Mbps, but 3 now beats statistically tied TDC, Telenor and Telia by around 1.6Mbps. Looking at 5G Upload Speed, 3 is joined by all three of its competitors on the winners’ podium, sharing the glory with TDC, Telenor and Telia. The Danish operators split the award with statistically similar scores of 37.5-38.7Mbps.
Mobile Experience Awards
Market Overview
The leaderboards have had a shake-up in this most recent Opensignal report on the Danish mobile network experience. In the previous report, 3 won the most awards by a clear margin — this time around only a single first place finish separates the top spot (Telenor) from the next closest competitor (Telia). Telenor wins nine total awards, including new outright wins for Consistent Quality and 5G Games Experience. Telia finishes just shy of this amount with its haul of eight wins, notably taking the Download Speed Experience from 3.
As with first and second place, third and fourth are also separated by a single accolade. 3 has the third largest share of gold medals, winning two awards outright and sharing a further five. TDC is right behind 3, sharing in four victories and winning both newly introduced coverage awards — overall and 5G Coverage Experience.
In this report we examine the mobile network experience of the four main mobile network operators in Denmark — Telenor, 3, TDC and Telia — over a period of 90 days starting on October 01, 2023, and ending on December 29, 2023, to see how they fared.
Overall Experience
National Analysis
3 makes room on the winners’ podium for Telia, Telenor and TDC, as now all of the operators share the Video Experience award with statistically tied scores of 72.2-73.3 points on a 100-point scale.
The experience of all four operators places them in the same category — Very Good (68-78). A Very Good rating means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
All of the operators share the Live Video Experience award with statistically tied scores of 68.9-69.6 points on a 100-point scale.
All four operator’s scores have risen since the previous report — with Telia’s score increasing the most, 8.1 points, and 3’s the least, 5.7 points.
Our Danish users had an Excellent (58 or above) experience streaming live video, regardless of their chosen mobile operator. This means that they are, on average, able to stream video at least at 1080p with low loading times, little stalling and a satisfactory live offset.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
National Analysis
Telenor and Telia win the Games Experience award jointly — a change from the previous report, when all four operators shared first place. Telenor and Telia win with statistically tied scores of 79.8-81.4 points on a 100-point scale and a lead of around 1.3 points over 3 and TDC, which place in second with their statistically tied scores of 78.7-79.8 points.
3, Telia, Telenor and TDC all place in the Good (75-85) category for overall Games Experience. This means that most users deem the experience acceptable. The gameplay experience is generally controllable and the user receives immediate feedback between their actions and the outcomes in the game. Most users do not experience a delay between their actions and the game.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
Telia overtakes 3 for the overall average download speeds observed by our users, meaning that Telia is the new winner of the Download Speed Experience award. Telia wins outright with a score of 114.9Mbps and a lead of 7.7Mbps (7.2%) over Telenor, which places in second with its score of 107.2Mbps. 3 and TDC share third place with statistically tied scores of 89.9-90.6Mbps.
Telia's score has shot up by 39.2Mbps (51.8%) since the last report, Telenor's score has likewise increased by a sizable margin — 37.7Mbps (54.2%). On the other hand, our users on 3’s network have seen a drop in their average download speeds, from 104.6Mbps to 89.9Mbps.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
3 wins the Upload Speed Experience award outright for the fifth consecutive time, this time with a score of 19.5Mbps and a lead of around 1.6Mbps (8.9%) over Telenor, TDC and Telia, which all place in second with their statistically tied scores of 17.5-18.3Mbps.
3’s lead has shrunk since the previous report — its score has decreased by 4Mbps (16.9%), while Telenor's and Telia’s scores have increased by 1.9Mbps (12%) and 1.8Mbps (11.4%), respectively. TDC's score hasn't changed by a significant amount compared to the previous report.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
Telenor, 3 and Telia continue to share the 5G Video Experience award. The three operators tie for first with scores of 76.9-77.2 points on a 100-point scale. TDC is behind the leaders with 76 points.
All operators place in the Very Good (68-78) category — our users on the four Danish operators are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
Telenor and Telia jointly win the 5G Live Video Experience award with statistically tied scores of 74.1-75.2 points on a 100-point scale and a lead of around 1.6 points over 3 and TDC, which place in third with their statistically tied scores of 72.7-73.4 points.
Our Danish users had an Excellent (58 or above) experience streaming live video, regardless of their chosen operator. This means that they are, on average, able to stream video at least at 1080p with low loading times, little stalling and a satisfactory live offset.
Definitions
Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.
5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.
National Analysis
Telenor breaks out of the three-way statistical tie in the previous report, becoming the out-and-out winner of the 5G Games Experience award with a score of 88.1 points on a 100-point scale. TDC and Telia now share second place, 2.6 points below Telenor’s lead. Telenor was the only operator to see a statistically significant increase in score — 2.8 points.
Telenor, TDC and Telia place in the Excellent (85 or above) category, while 3 places one category lower, in Good (75-85). An Excellent (85 or above) rating means that the vast majority of users deem this network experience acceptable. Nearly all users feel like they have control over the game and they receive immediate feedback on their actions. There is not a noticeable delay in almost all cases.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
Telenor and Telia both score above 3, the outright winner in the last report, to become the new joint winners of the 5G Download Speed award. The pair win with statistically similar scores of 411.3-421.9Mbps and a lead of around 63.9Mbps (18.1%) over third-placed 3 — TDC comes last, its score of 204.7Mbps less than half that of Telenor’s and Telia’s.
Telia and Telenor move into first place due to impressive boosts in their scores, Telia's by 119.6Mbps (39.6%) and Telenor's by 103.2Mbps (33.5%), while 3’s score has fallen by 32.3Mbps (8.4%).
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
The competition for 5G Upload Speed is fierce, with all four Danish national operators sharing the award with statistically level scores of 37.5-38.7Mbps.
Since the previous report, both Telenor's and Telia’s scores have risen by 8.1Mbps (26.6%) and 7.8Mbps (25.5%), respectively — 3's score has decreased by 3.6Mbps (8.5%) and TDC's score remained statistically unchanged.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
National Analysis
TDC wins Coverage Experience outright on the award’s first inclusion in Danish mobile network experience reports. TDC accomplishes this with a score of 8.6 points on a 10-point scale and a lead of 0.2 points over Telenor and Telia, the second place runners-up with identical scores of 8.4 points. 3 is slightly behind the pack, finishing in fourth with a score of 6.1 points.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
National Analysis
TDC is the first Danish operator to win the 5G Coverage Experience award, doing so with a score of 5.7 points on a 10-point scale. Telenor tie for second place with identical scores of 3.6 points, 2.1 points below TDC — 3 comes fourth with a score of 3.2 points.
Definitions
The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.
Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.
Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.
5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
National Analysis
3 wins the Availability award outright for the second time in a row. 3 does so with a near-perfect score of 99.6% and a lead of around 1.1 percentage points over Telenor and Telia, which place in second with their statistically tied scores of 98.4-98.5%. TDC comes fourth with a score of 97.7%. This means that our users on 3’s network spend 99.6% of their time with a 3G or better connection.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
National Analysis
3 and TDC once again share the 5G Availability award, this time with statistically tied scores of 15-17.1%. Telia and Telenor place third and fourth, respectively, with scores of 13.2% and 9.1%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Consistency
National Analysis
Telenor wins the Consistent Quality award outright, replacing the previous winner, 3. Telenor with a score of 89.5% and a lead of around 1.7 percentage points over 3 and Telia, which share second place with their statistically tied scores of 87.7-87.9%. TDC comes fourth with a score of 84.4%.
Telenor moves into first place due to an increase in score of 3.2 percentage points — likewise, Telia's score has increased by two percentage points. Conversely, TDC's score has decreased by 2.5 percentage points and 3's score hasn't changed a significant amount since the previous report.
Definitions
Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.
We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.
To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience