Denmark
Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.
Denmark
Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.
Key Findings
3 can’t be beat on download speed
3 shared the Download Speed Experience award with TDC in the previous report, and this time is no different — 3 and TDC tie with statistically level average download speeds of 83.9-85.8Mbps, around 15.2Mbps over third-placed Telia — Telenor brings up the rear with a score of 65.9Mbps. However, 5G Download Speed is won outright by 3. The operator is the first to take home the award, with a lightning-fast score of 342.2Mbps — around 47.8Mbps ahead of Telia and Telenor, which statistically tie for second place with scores of 292.1-296.5Mbps. The 5G uplift is impressive — users see 2.5-4.4 times the average download speed with a 5G connection when comparing with the overall download speed. Our 3 users see a staggering increase of more than 250Mbps.
3 retains its win for Upload Speed Experience while TDC takes home the 5G Upload Speed award
3 manages to keep hold of its solo win in Upload Speed Experience. The operator scores 22.6Mbps — 4.4Mbps (23.8%) higher than runner-up TDC’s score of 18.3Mbps. However, this lead has shrunk since the last report — our TDC users saw a 10.3% increase in average upload speed, while our 3 users saw a 9% decrease. However, TDC wins the 5G Upload Speed award outright with a score of 39.7Mbps. 3, Telenor and Telia all statistically tie for second place with 5G Upload Speed scores of 28.7-30.8Mbps, around 9.9Mbps behind TDC.
TDC keeps hold of its consistency awards
TDC is unwilling to give up its hard fought for consistency awards — mirroring the last Opensignal mobile network experience report, which was the first to include these awards for Denmark. TDC wins Excellent Consistent Quality outright with a score of 89.7%, 0.6 percentage points ahead of second-placed Telenor. The same goes for Core Consistent Quality, with TDC achieving 96.2% — 0.4 percentage points above Telenor's 95.8%. In both award categories Telia and 3 come third and fourth, respectively.
Users have an Excellent 5G Games Experience on TDC and Telenor
For the first time in an Opensignal analysis of the Danish mobile network experience, 5G experiential metrics have been included in the awards table. TDC and Telenor claim the award for 5G Video Experience with statistically tied scores of 86.1-87.4 points on a 100-point scale. This means that our users on TDC’s and Telenor’s networks had a mobile gaming experience in the Excellent (85 or above) category when connected to 5G.
3 places first in all coverage awards
3 comes joint first for all three coverage awards — Availability, 5G Availability and 5G Reach. The operator shares Availability with Telenor, the two operators scoring 99-99.5%, meaning our users on these two networks spend almost 100% of their time with a 3G or better connection. 3 shares both 5G Availability and 5G Reach with TDC, with Telia and Telenor tying for third place for both awards.
Mobile Experience Awards
Market Overview
Once again our analysis of the Danish mobile network experience reveals a close race between TDC and 3, but again TDC just pips competitor 3 to the post. In the previous report TDC won seven awards to 3's six, the pair cleaning up the entire awards table between themselves. In this report TDC manages an impressive haul of 11 awards, achieving three outright wins — both consistency awards and 5G Upload Speed — and sharing the winners' podium for another eight.
3 follows TDC closely, picking up outright wins in Upload Speed Experience and 5G Download Speed, and sharing first place for another seven awards — bringing the operators total to nine first place awards. Telenor and Telia, which both saw no wins in the previous report, manage a modest showing. The pair take home six and three shared first places, respectively.
Our results in this report are based on measurements collected across all major mobile operators in Denmark – 3, TDC, Telenor and Telia – over the period of 90 days between November 4, 2022 and February 01, 2023, to see how they fared.
Overall Experience
National Analysis
3 and TDC once again share the award for Video Experience, with statistically similar scores of 73.5-74.2 points on a 100-point scale. Following suit, Telia and Telenor also tie for third place with statistically level scores of 71.6-71.9 points. All operators place in the Very Good (68-78) category.
A Very Good rating means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
Telenor joins TDC on the winners' podium for the Games Experience award, while 3 slips off — the pair statistically tie with scores of 80-81 points out of 100. While 3 does have confidence intervals that overlap with Telenor's, they don't overlap with TDC's confidence intervals, putting 3 in third place, tied with Telia. All the operators place in the Good (75-85) category.
A Good rating means that most users have an acceptable experience, with immediate feedback between their actions and the outcomes from the game. The gameplay feels generally controllable.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
All four operators share the victory for Voice App Experience, as Telia and Telenor now tie with 3 and TDC. The operators score 81.4-81.9 points on a 100-point scale, putting them all in the Good (80-87) category. This means that many of our users are satisfied. Although some users may experience minor quality impairments, and sometimes the background is not quite clear, it could be either hazy or not loud enough. Clicking sounds or distortion are very rarely present.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
3 and TDC once again tie, with statistically level average download speeds of 83.9-85.8Mbps. The two operators are around 15.2Mbps ahead of third-placed Telia, while Telenor brings up the rear with a score of 65.9Mbps. TDC was the only operator to not see a significant change since the last report — our users on 3 saw an increase of 4.4%, those on Telenor 26.3%, while Telia users saw a whopping 27.1% increase over their previous score.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
3 is the sole winner of Upload Speed Experience, with a score of 22.6Mbps. TDC trails the leader by 4.4Mbps (23.8%) — Telia and Telenor come in joint third place with statistically tied scores of 15.8-15.9Mbps. Our 3 users saw a 9% decrease in their average upload speed, while TDC users saw a 10.3% increase, narrowing 3's lead.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
3, Telenor and Telia are joint winners of the 5G Video Experience award, with scores of 76.8-77.4 points on a 100-point scale. This puts all of them at the upper end of the Very Good (68-78) category. TDC come in fourth, and also places in this category.
A Very Good rating means that our users are, on average, able to stream video at 1080p or better with satisfactory loading times and little stalling.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
TDC and Telenor both wear the crown for 5G Games Experience — the duo's scores of 86.1-87.4 are statistically tied. These scores place them in the Excellent (85 or above) category, while 3 and Telia tie for third place with Good (75-85) ratings.
An Excellent rating means that the vast majority of users deem this network experience acceptable. Nearly all respondents feel like they have control over the game, and they receive immediate feedback on their actions. There is not a noticeable delay in almost all cases.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
TDC, Telenor and Telia are joint winners of the 5G Voice App Experience award with statistically level scores of 83.6-83.8 points on a 100-point scale. 3 places fourth with a score of 82.2 points.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
3 adds the 5G Download Speed award to its collection, as the operator wins it outright with an incredibly fast score of 342.2Mbps — around 47.8Mbps ahead of its closest rivals, Telenor and Telia, which statistically tie for second place. TDC comes in fourth place with a score of 208.6Mbps.
Comparing these results to those for overall download speed highlights the large uplift in speeds that our users experience with 5G. In the most impressive case (Telenor) our users see average 5G download speeds 4.4 times greater than their overall download speeds. Even at the lowest end of the spectrum (TDC) users see an uplift of 2.5 times over their already remarkable overall download speeds.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
TDC wins 5G Upload Speed outright. TDC scores 39.7Mbps, sitting comfortably around 9.9Mbps (33.1%) above second place, which is shared by the other three operators.
The 5G uplift when compared to overall upload speed is more modest than for download speed. Our 3 users see a 1.4 times increase — Telia and Telenor users see 1.9 and 1.8 times, respectively, while TDC users experience the greatest uplift at 2.2 times.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
Telia
Telenor
TDC
3
National Analysis
3 goes from winning Availability outright in the last report, to sharing the win with Telenor — the two have statistically similar scores of 99-99.5%.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
When looking instead at the proportion of 5G users' time spent with an active 5G connection, the award goes to both 3 and TDC — scoring 16.6-17.7%. The pair lead rivals Telia and Telenor, which statistically tie for third place.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
As is the case for 5G Availability — 3 and TDC statistically tie for first place for 5G Reach with scores of 6.1-6.5 points on a 10-point scale. Telenor and Telia tie for third place with scores of 4.7-4.8 points, around 1.5 points below first place.
Definitions
5G Reach measures how users experience the geographical extent of an operator’s 5G network. It analyzes the average proportion of locations where users were connected to a 5G network out of all the locations those users have visited. In simple terms, 5G Reach measures the 5G mobile experience in all the locations that matter most to everyday users – i.e. all the places where they live, work and travel. 5G Reach for each operator is measured on a scale from 0 to 10.
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
Consistency
National Analysis
TDC keeps hold of the Excellent Consistent Quality award — the second time it has won it in Opensignal reports. TDC scores 89.7%, leaving it 0.6 percentage points above runner-up Telenor. Telia and 3 come in third and fourth place, respectively.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
National Analysis
TDC retains its outright win for Core Consistent Quality, scoring 96.2%. Like Excellent Consistent Quality, Telenor comes just behind — trailing by 0.4 percentage points. Third-placed Telia comes close after, 0.6 percentage points below Telenor and 1 percentage point above 3.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience