France

5G Experience Report
November 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Ian Fogg VP Analysis

Key findings

Orange wins the 5G Download Speed award with users seeing speeds of 272.7 Mbps

Our 5G users on Orange saw by far the fastest average 5G download speeds, 48.4% ahead of the 183.8 Mbps seen when using second placed SFR. However, the 5G download speeds on Bouygues and Free Mobile were much slower, with scores of 121.6 Mbps and 98.1 Mbps, respectively.

On 5G Upload Speed, Orange also wins the award but by a smaller margin

Orange's score of 18.5 Mbps was narrowly ahead of Bouygues and SFR that scored 16.3 Mbps and 16 Mbps respectively. Free Mobile came last with our users experiencing a much slower 5G Upload Speed of 9 Mbps. All four operators scored much more highly using 5G than the overall Upload Speed Experience scores in our companion France Mobile Network Experience report.

SFR and Bouygues jointly win the 5G Games Experience award

While Bouygues had the highest score of 74.1 on a 100-point scale, it is in a statistical tie with SFR's score of 70.6 because of overlapping confidence intervals. However, Orange narrowly missed out. The top three operators were extremely close with all three scores over 70 points which rated as Fair (65<75). But Free Mobile scored lower with a Poor (40<65) 5G Games Experience score of 63.4.

Three operators achieved an Excellent 5G Video Experience

With scores just over 77 our Bouygues, Orange and SFR users all enjoyed an Excellent experience (75 or above) and as a result the three operators jointly win the first 5G Video Experience award in France. Again, Free Mobile's score lagged with a score of 74.9 which placed in the Very Good category (65<75).

Introduction

Fifth generation mobile network technology launched in France in late 2020. One year on, we see a fiercely competitive 5G market in Opensignal's first report on the 5G experience. Five of the awards are shared between multiple operators. Only Orange pulls clear of the competition to win both 5G speed awards outright.

It's still early days for 5G with operators continuing to expand their 5G services. While Free Mobile and Bouygues jointly win the 5G Availability award in this report — representing the proportion of time when users had an active 5G connection — their scores were still relatively low at under 15% of the time. It's a similar story on 5G Reach, which represents the share of locations where users have seen 5G services. On a 10-point scale, operator scores range from 2 to 3.4, meaning that in over two thirds of locations our 5G users failed to find a 5G signal.

Looking at a report from Arcep, the telecom regulator, we see further context on the extent of 5G across the country. Free Mobile has deployed a lot of 5G sites using low frequencies — in the 700 MHz band — that is good for coverage but is less ideal for supporting very fast 5G speeds. By comparison, Orange has the majority of its sites supporting the 3.5 GHz mid-band that has higher capacity which helps to explain Orange's success in Opensignal's 5G speed awards.

5G is set to transform the mobile network experience in France over the coming years. Already, we see much faster speeds using 5G and many higher scores for video, games and voice app experience with 5G than the overall experience across all our users.

Opensignal Awards Table

5G Mobile Experience Awards, France
November 2021, France Report
5G Availability
5G Reach
5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
Download Image
Mobile Experience Awards Winners
November 2021, France
5G Download Speed
5G Upload Speed
Mobile Experience Awards Draws
November 2021, France
5G Availability
5G Reach
5G Video Experience
5G Games Experience
5G Voice App Experience
Download Image

Overview

Click on metric labels below for a quick preview
5G Availability
in %
Bouygues
11.5
Free Mobile
13.0
Orange
9.4
SFR
7.3
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image

National Analysis

5G Availability

5G Availability
in %
Bouygues
11.5
Free Mobile
13.0
Orange
9.4
SFR
7.3
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image

5G Reach

5G Reach
in 0-10 points
Bouygues
3.2
Free Mobile
3.4
Orange
2.8
SFR
2.0
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image

5G Video Experience

5G Video Experience
in 0-100 points
Bouygues
77.5
Free Mobile
74.9
Orange
77.7
SFR
77.8
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Games Experience

5G Games Experience
in 0-100 points
Bouygues
74.1
Free Mobile
63.4
Orange
70.7
SFR
70.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Voice App Experience

5G Voice App Experience
in 0-100 points
Bouygues
80.5
Free Mobile
78.3
Orange
79.6
SFR
80.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Download Speed

5G Download Speed
in Mbps
Bouygues
121.6
Free Mobile
98.1
Orange
272.7
SFR
183.8
0 68.75 137.5 206.25 275
The brackets represent confidence intervals.
Download Image

5G Upload Speed

5G Upload Speed
in Mbps
Bouygues
16.3
Free Mobile
9.0
Orange
18.5
SFR
16.0
0 5 10 15 20
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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