Mobile Network Experience Report France November 2021

France

Mobile Network Experience Report
November 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Ian Fogg VP Analysis

Key findings

Orange dominates Opensignal's overall experience awards in France

With six wins plus one joint win shared with Bouygues and SFR, Orange has a share of every Opensignal award in this report. In the one category where it missed out in our last report — 4G Availability — Orange has now closed the gap with its rivals.

While Orange wins Video Experience, there is room for improvement

With a score of 71 on a 100-point scale, Orange holds onto the Video Experience award. However, our users saw a Very Good (65<75) experience, one category below the top one of Excellent (75 or above). To see that level in France, users need to connect with 5G — see the companion 5G Experience report.

Bouygues, Free Mobile, and SFR slightly reduced Orange's lead in Download Speed Experience

Last time, Orange won the award with a score of 48.6 Mbps ahead of SFR and Free Mobile statistically tied on 30.8 and 30.4 Mbps respectively with Bouygues scoring 27.5 Mbps. However, in this report Orange scored fractionally lower at 47 Mbps while the competition edged upwards: Free Mobile scored 33.1, SFR 32 and Bouygues rose to 30.7 Mbps. However, Orange still easily wins the award.

Orange holds onto the Games Experience award

With a score of 69 on a 100-point scale, our Orange users saw a Fair multiplayer mobile gaming experience. But it was ahead of our users connecting with the other three operators whose scores again placed in the Poor category (40<65). The scores on all four operators changed little since the previous report.

Introduction

Orange secures a hold on every award in this report winning all but one outright and jointly winning in the remaining category — 4G Availability. While this result is unsurprising given Orange's success in previous Opensignal reports, there are now clouds on the horizon for Orange.

For the first time in France, Opensignal has compared the 5G experience of mobile users connecting with 5G technology in a companion 5G report. While Orange is strong on 5G and comes away with five 5G awards, it shares with rivals three out of the five 5G categories it won while coming behind in the two remaining 5G categories, unlike the awards table in this report where it dominates.

Alongside these 5G awards and overall Opensignal awards, we are also publishing supporting metrics on the overall experience of just 5G users. These results reflect the experience of just 5G users — those users that have both a 5G smartphone model and a 5G tariff plan — across all generations of mobile technology, taking into account the proportion of time 5G users spend connected to 3G, 4G and 5G networks.

Opensignal Awards Table

Mobile Experience Awards, France
November 2021, France Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
November 2021, France
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
November 2021, France
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Bouygues
66.8
Free Mobile
62.3
Orange
71.0
SFR
65.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
Bouygues
66.8
Free Mobile
62.3
Orange
71.0
SFR
65.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Additional Metrics
in 0-100 points
Video Experience – 5G Users
74.0 (± 0.71) 69.6 (± 0.67) 74.9 (± 0.70) 73.0 (± 1.08)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2021 | © Opensignal Limited
Video Experience – 5G Users in 0-100 points
74 (± 0.71)
70 (± 0.67)
75 (± 0.70)
73 (± 1.08)
Mobile Network Experience Report | November 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Bouygues
63.5
Free Mobile
61.6
Orange
69.0
SFR
62.0
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Additional Metrics
in 0-100 points
Games Experience – 5G Users
70.2 (± 1.22) 63.1 (± 1.03) 69.4 (± 1.40) 67.5 (± 2.00)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2021 | © Opensignal Limited
Games Experience – 5G Users in 0-100 points
70 (± 1.22)
63 (± 1.03)
69 (± 1.40)
67 (± 2.00)
Mobile Network Experience Report | November 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Bouygues
78.4
Free Mobile
77.6
Orange
79.9
SFR
78.1
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Additional Metrics
in 0-100 points
Voice App Experience – 5G Users
79.6 (± 0.48) 78.2 (± 0.40) 79.5 (± 0.49) 79.5 (± 0.78)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2021 | © Opensignal Limited
Voice App Experience – 5G Users in 0-100 points
80 (± 0.48)
78 (± 0.40)
80 (± 0.49)
79 (± 0.78)
Mobile Network Experience Report | November 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Bouygues
30.7
Free Mobile
33.1
Orange
47.0
SFR
32.0
0 12.5 25 37.5 50
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Additional Metrics
in Mbps
Download Speed Experience – 5G Users
96.3 (± 3.69) 71.8 (± 2.08) 194.5 (± 6.24) 122.6 (± 7.40)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2021 | © Opensignal Limited
Download Speed Experience – 5G Users in Mbps
96 (± 3.69)
72 (± 2.08)
195 (± 6.24)
123 (± 7.40)
Mobile Network Experience Report | November 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Bouygues
7.9
Free Mobile
6.0
Orange
9.5
SFR
7.3
0 2.5 5 7.5 10
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Additional Metrics
in Mbps
Upload Speed Experience – 5G Users
13.4 (± 0.55) 7.3 (± 0.22) 15.1 (± 0.60) 12.0 (± 0.72)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | November 2021 | © Opensignal Limited
Upload Speed Experience – 5G Users in Mbps
13 (± 0.55)
7 (± 0.22)
15 (± 0.60)
12 (± 0.72)
Mobile Network Experience Report | November 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Bouygues
88.7
Free Mobile
79.0
Orange
88.3
SFR
88.8
0 22.5 45 67.5 90
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Bouygues
8.5
Free Mobile
7.7
Orange
8.9
SFR
8.7
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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