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With six wins plus one joint win shared with Bouygues and SFR, Orange has a share of every Opensignal award in this report. In the one category where it missed out in our last report — 4G Availability — Orange has now closed the gap with its rivals.
With a score of 71 on a 100-point scale, Orange holds onto the Video Experience award. However, our users saw a Very Good (65<75) experience, one category below the top one of Excellent (75 or above). To see that level in France, users need to connect with 5G — see the companion 5G Experience report.
Last time, Orange won the award with a score of 48.6 Mbps ahead of SFR and Free Mobile statistically tied on 30.8 and 30.4 Mbps respectively with Bouygues scoring 27.5 Mbps. However, in this report Orange scored fractionally lower at 47 Mbps while the competition edged upwards: Free Mobile scored 33.1, SFR 32 and Bouygues rose to 30.7 Mbps. However, Orange still easily wins the award.
With a score of 69 on a 100-point scale, our Orange users saw a Fair multiplayer mobile gaming experience. But it was ahead of our users connecting with the other three operators whose scores again placed in the Poor category (40<65). The scores on all four operators changed little since the previous report.
Orange secures a hold on every award in this report winning all but one outright and jointly winning in the remaining category — 4G Availability. While this result is unsurprising given Orange's success in previous Opensignal reports, there are now clouds on the horizon for Orange.
For the first time in France, Opensignal has compared the 5G experience of mobile users connecting with 5G technology in a companion 5G report. While Orange is strong on 5G and comes away with five 5G awards, it shares with rivals three out of the five 5G categories it won while coming behind in the two remaining 5G categories, unlike the awards table in this report where it dominates.
Alongside these 5G awards and overall Opensignal awards, we are also publishing supporting metrics on the overall experience of just 5G users. These results reflect the experience of just 5G users — those users that have both a 5G smartphone model and a 5G tariff plan — across all generations of mobile technology, taking into account the proportion of time 5G users spend connected to 3G, 4G and 5G networks.
| Mobile Experience Awards France | ||||
|---|---|---|---|---|
November 2021,
France Report
|
B
Bouygues
|
F
Free Mobile
|
O
Orange
|
S
SFR
|
Video Experience
| ||||
Games Experience
| ||||
Voice App Experience
| ||||
Download Speed Experience
| ||||
Upload Speed Experience
| ||||
4G Availability
| ||||
4G Coverage Experience
| ||||
|
Mobile Experience Awards Winners
|
November 2021,
France
|
|---|---|
|
Video Experience
|
O
Orange
|
|
Games Experience
|
O
Orange
|
|
Voice App Experience
|
O
Orange
|
|
Download Speed Experience
|
O
Orange
|
|
Upload Speed Experience
|
O
Orange
|
|
4G Coverage Experience
|
O
Orange
|
|
Mobile Experience Awards Draws
|
November 2021, France
|
|---|---|
|
4G Availability
|
B
Bouygues
O
Orange
S
SFR
|
|
Video Experience
Additional Metrics |
B
Bouygues
|
F
Free Mobile
|
O
Orange
|
S
SFR
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
Video Experience – 5G Users
| 74.0 (± 0.71) | 69.6 (± 0.67) | 74.9 (± 0.70) | 73.0 (± 1.08) |
| Video Experience – 5G Users | in 0-100 points |
|
B
Bouygues
|
74 (± 0.71) |
|
F
Free Mobile
|
70 (± 0.67) |
|
O
Orange
|
75 (± 0.70) |
|
S
SFR
|
73 (± 1.08) |
|
Games Experience
Additional Metrics |
B
Bouygues
|
F
Free Mobile
|
O
Orange
|
S
SFR
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
Games Experience – 5G Users
| 70.2 (± 1.22) | 63.1 (± 1.03) | 69.4 (± 1.40) | 67.5 (± 2.00) |
| Games Experience – 5G Users | in 0-100 points |
|
B
Bouygues
|
70 (± 1.22) |
|
F
Free Mobile
|
63 (± 1.03) |
|
O
Orange
|
69 (± 1.40) |
|
S
SFR
|
67 (± 2.00) |
|
Voice App Experience
Additional Metrics |
B
Bouygues
|
F
Free Mobile
|
O
Orange
|
S
SFR
|
|---|---|---|---|---|
| in 0-100 points | ||||
|
Voice App Experience – 5G Users
| 79.6 (± 0.48) | 78.2 (± 0.40) | 79.5 (± 0.49) | 79.5 (± 0.78) |
| Voice App Experience – 5G Users | in 0-100 points |
|
B
Bouygues
|
80 (± 0.48) |
|
F
Free Mobile
|
78 (± 0.40) |
|
O
Orange
|
80 (± 0.49) |
|
S
SFR
|
79 (± 0.78) |
|
Download Speed Experience
Additional Metrics |
B
Bouygues
|
F
Free Mobile
|
O
Orange
|
S
SFR
|
|---|---|---|---|---|
| in Mbps | ||||
|
Download Speed Experience – 5G Users
| 96.3 (± 3.69) | 71.8 (± 2.08) | 194.5 (± 6.24) | 122.6 (± 7.40) |
| Download Speed Experience – 5G Users | in Mbps |
|
B
Bouygues
|
96 (± 3.69) |
|
F
Free Mobile
|
72 (± 2.08) |
|
O
Orange
|
195 (± 6.24) |
|
S
SFR
|
123 (± 7.40) |
|
Upload Speed Experience
Additional Metrics |
B
Bouygues
|
F
Free Mobile
|
O
Orange
|
S
SFR
|
|---|---|---|---|---|
| in Mbps | ||||
|
Upload Speed Experience – 5G Users
| 13.4 (± 0.55) | 7.3 (± 0.22) | 15.1 (± 0.60) | 12.0 (± 0.72) |
| Upload Speed Experience – 5G Users | in Mbps |
|
B
Bouygues
|
13 (± 0.55) |
|
F
Free Mobile
|
7 (± 0.22) |
|
O
Orange
|
15 (± 0.60) |
|
S
SFR
|
12 (± 0.72) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
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