Mobile Network Experience Report Slovenia October 2021

Slovenia

Mobile Network Experience Report
October 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Robert Wyrzykowski Senior Analyst

Key findings

Telekom Slovenia wins Games Experience

After previously sharing the Games Experience award with T-2 in our first report, Telekom Slovenia successfully broke out of the statistical tie and wins the award outright this time, with a score of 78.0 points on a 100-point scale. Games Experience is a measure of how mobile users experience real-time multiplayer mobile gaming on an operator’s network.Telekom Slovenia is the only operator in the country to place in the Good (75-85) category, which means that the gameplay experience was generally controllable and the user received immediate feedback between their actions and the outcomes in the game.

A1 shares the Video Experience award with Telekom Slovenia

In our previous report, A1 was the only operator in Slovenia to not win any Opensignal awards. However, the tables have turned, as A1 jointly wins two of our experiential awards. For the Video Experience award, A1 is in a statistical tie with the previous winner Telekom Slovenia, which means that both operators share this award. All operators in Slovenia placed in the Very Good (65-75) category, which means generally fast loading times and only occasional stalling for video streaming services.

Voice App Experience is a three-way statistical tie

In Voice App Experience award A1 also jointly wins the award alongside T-2 and Telekom Slovenia. We saw a closely fought battle for this award, as only 2.5 points on a 100-point scale separated all four mobile operators in Slovenia. Opensignal's Voice App Experience measures the quality of experience for OTT voice services such as WhatsApp, Skype and Facebook Messenger. It characterizes the exact relationship between the technical measurements and perceived call quality.

Telekom Slovenia keeps hold of both speed awards

In our first report on mobile network experience in Slovenia, Telekom Slovenia won both the Download and Upload Speed Experience awards. The operator has successfully defended both of them, and has clear winning margins over A1 and Telemach who tie for second place. Our users on Telekom Slovenia’s network enjoyed average download speeds of 42.9 Mbps — around 9.5 Mbps (28.6%) faster than those observed by our users on second-placed A1 and Telemach. We observed a similar story in the case of the average upload speeds seen by our users — Telekom Slovenia triumphed, clocking at 13.4 Mbps, about 3.4-3.6 Mbps (33.5-36.6%) ahead of A1 and Telemach.

Our 4G users on Telekom Slovenia and Telemach connect to 4G more than 90% of the time

In the 4G Availability and 4G Coverage Experience categories, we didn’t observe any changes in winners this time. Telekom Slovenia claims 4G Coverage Experience outright for the second time in a row, with a score of 9.7 points (on a 10-point scale), 0.6 points ahead of second-placed A1. This measure analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators. Notably, Telekom Slovenia also jointly wins the 4G Availability award with Telemach again. Both operators scored above 90%, which means our 4G users on these networks were, on average, connected to 4G or better services more than 90% of the time.

Introduction

In our second report on mobile network experience in Slovenia, Telekom Slovenia dominates the table once again and is either an outright or joint winner in all the categories. The operator wins four awards outright (Games Experience, Download Speed Experience, Upload Speed Experience and 4G Coverage Experience) and shares three additional victories with its competitors. After not winning anything in our first report, A1 takes home two joint awards, thanks to forcing two statistical ties against its competitors.

The deployment of 5G networks in Slovenia is getting up to speed. The country finalized the 5G spectrum auction in April 2021, which offered frequencies across six frequency bands (700 MHz, 1500 MHz, 2100 MHz, 2300 MHz, 3.5 GHz and 26 GHz) and garnered a total of €164.2 million ($195.7 million). All four main mobile operators secured spectrum during this tender, with Telekom Slovenia and Telemach ending as the biggest spenders, with €52.1 million and €51.6 million offered for spectrum, respectively. The 700 MHz band licences include additional coverage obligations for major national highways and railroads. A smaller spectrum tender will follow soon, as Slovenia’s regulator AKOS will auction a 2x5 MHz block in the 2100 MHz band, after Telemach had to forfeit it due to its competitors’ complaints about the unfairness of the award process back in 2008.

This recent 5G spectrum auction has helped more Slovenian operators to roll-out their 5G networks. When we published our previous report, only Telekom Slovenia offered 5G services on a commercial scale, but since then, two more Slovenian operators joined the fast-growing global 5G club. Telemach Slovenia deployed its 5G network in Ljubljana in June 2021, using its freshly acquired 3.5 GHz spectrum. The operator announced that it intends to invest €100 million in its 4G and 5G infrastructure and, as part of United Group, has just contracted Nokia to provide solutions for its upcoming network upgrades. A1 is another company in Slovenia to recently roll-out a 5G network In September 2021, the operator launched its 5G network in Ljubljana, Maribor and Celje — and aims to achieve 60% of 5G population coverage by the end of 2022. Similarly to Telemach, Nokia will also support A1’s 5G expansion in Slovenia, as part of an agreement with A1 Telekom Austria Group. With their 5G networks deployed, Telemach and A1 will become serious contenders for our mobile network experience awards in our future reports.

Our results in this report are based on measurements collected across all major mobile operators in Slovenia – A1, T-2, Telekom Slovenia and Telemach – over the period of 90 days between June 1, 2021 and August 29, 2021. 5G measurements contributed to the overall scores.

Opensignal Awards Table

Mobile Experience Awards, Slovenia
October 2021, Slovenia Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
October 2021, Slovenia
Games Experience
Download Speed Experience
Upload Speed Experience
4G Coverage Experience
Mobile Experience Awards Draws
October 2021, Slovenia
Video Experience
Voice App Experience
4G Availability
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
A1
73.4
T-2
68.2
Telekom Slovenia
72.3
Telemach
69.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

Video Experience

Video Experience
in 0-100 points
A1
73.4
T-2
68.2
Telekom Slovenia
72.3
Telemach
69.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Games Experience

Games Experience
in 0-100 points
A1
73.9
T-2
70.4
Telekom Slovenia
78.0
Telemach
61.9
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Voice App Experience

Voice App Experience
in 0-100 points
A1
80.8
T-2
79.5
Telekom Slovenia
80.7
Telemach
78.3
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

Download Speed Experience

Download Speed Experience
in Mbps
A1
34.2
T-2
22.9
Telekom Slovenia
42.9
Telemach
32.5
0 11.25 22.5 33.75 45
The brackets represent confidence intervals.
Download Image

Upload Speed Experience

Upload Speed Experience
in Mbps
A1
10.1
T-2
7.8
Telekom Slovenia
13.4
Telemach
9.8
0 3.75 7.5 11.25 15
The brackets represent confidence intervals.
Download Image

4G Availability

4G Availability
% of time
A1
84.6
T-2
81.7
Telekom Slovenia
93.7
Telemach
92.3
0 23.75 47.5 71.25 95
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
A1
9.2
T-2
1.6
Telekom Slovenia
9.7
Telemach
8.2
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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