Slovenia
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Slovenia
Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.
Key Findings
Telemach users see the fastest average 5G download speeds in Slovenia
Telemach remains the sole winner of the 5G Download Speed award as our Telemach users experience the fastest average 5G download speeds of 302.5Mbps in Slovenia — 48.1% faster than A1's score of 204.2Mbps and a whopping 2.8 times as fast as Telekom Slovenije's score of 108.6Mbps.
Telemach wins the Availability award for the third time in a row
Our Telemach users continue to spend the largest proportion of time with an active connection (3G or better) in Slovenia — making it the third consecutive outright win for the operator. Telemach wins with a score of 98.3%, beating A1 and Telekom Slovenije — which are statistically tied for second place — by around 2.7 percentage points. T-2 brings up the rear with a score of 92.5%.
A1 wins the overall Download Speed Experience award, while Telekom Slovenije leads in Upload Speed Experience
Our A1 users experience the fastest overall download speeds in Slovenia, 45.2Mbps — 10.1% faster than those seen by Telekom Slovenije users. However, Telekom Slovenije users observe the fastest overall upload speeds with scores of 12.7Mbps — 19.4% faster than Telemach.
Telekom Slovenije is top for 4G Coverage Experience
Telekom Slovenije wins the 4G Coverage Experience award with a score of 9.8 on a 10 point scale, ahead of A1 and Telemach's scores of 9.4 and 8.9 points, respectively. Meanwhile, T-2 lags significantly behind with 2.1 points. 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
Telemach users see some of the largest uplifts in mobile experience with 5G
The average 5G download and upload speeds that our Telemach users see are 8.1 times and 2.8 times faster, respectively than their overall speeds. Our users on Telemach also observe the most significant uplift in the quality of experience for mobile video streaming and multiplayer mobile gaming with 5G — 15.1% and 20.4%, respectively. Telemach's scores for 5G Video Experience and 5G Games Experience achieve Excellent ratings, while its overall scores for Video Experience and Games Experience garner Very Good and Fair ratings, respectively.
Mobile Experience Awards
Market Overview
The mobile network experience landscape in Slovenia remains competitive since the last report in October 2022, when we first analyzed the 5G experience in the country.
Three out of four national operators that have launched 5G services — A1, Telekom Slovenije and Telemach — jointly win the majority of the awards. A1, Telekom Slovenije and Telemach share the podium for 5G Video, 5G Games and 5G Voice App Experience as well as overall Video and Voice App Experience. Further, Telekom Slovenije is a joint winner for overall Games Experience with A1 and 5G Upload Speed with Telemach. Only six award categories have outright winners, of which 5G operators win five. Telemach solely leads in 5G Download Speed and Availability, Telekom Slovenije wins Upload Speed Experience and 4G Coverage Experience, while A1 is ahead of the pack in overall Download Speed Experience.
Our Telemach users see some of the biggest uplifts with 5G compared to their overall experience. The average download and upload speeds with 5G on Telemach is 8.1 times and 2.8 times faster, respectively, than their overall experience. Telemach users also see the greatest improvements in Video (15.1%), Games (20.4%) and Voice App (4.7%) Experience with 5G.
Opensignal's latest Slovenia Mobile Network Experience report analyzes the overall mobile network experience of the user across all four national networks as well as the 5G mobile experience for three out of four national operators who launched 5G services in the country — A1, Telekom Slovenije and Telemach — using data gathered in the 90 day period beginning on December 1, 2022, and ending on February 28, 2023, to see how they fare nationally.
Overall Experience
National Analysis
A1, Telekom Slovenije and Telemach are the joint winners of the Video Experience award with scores of 68.4-70.6 on a 100-point scale that place in the Very Good category (68-78). T-2 follows behind with 63.8 points, placing one rating lower in the Good (58-68) category.
Definitions
Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to video experience:
- 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
- Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
- 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
- 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.
National Analysis
A1 and Telekom Slovenije share the victory for Games Experience with statistically tied scores of 74.8-78.3 points on a 100-point scale. T-2 and Telemach trail behind with statistically tied scores of 71.1-71.3 points. This means our users in Slovenia enjoy the best overall experience when playing multiplayer mobile games on A1 and Telekom Slovenije.
Definitions
Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to games experience:
- 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
- Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
- 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
- 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
A1, Telekom Slovenije and Telemach are joint winners for Voice App Experience, scoring 79.5-80.4 points on a 100-point scale, around 3.2 points ahead of T-2. Our users on three out of four operators have seen small but statistically significant improvements in their Voice App Experience compared to the last report, of 1.8-2.6 points. The exception is T2, as its score is statistically unchanged from last time.
Definitions
Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related to voice app experience:
- 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
- Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
- 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
- 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
National Analysis
A1 wins the Download Speed Experience award outright, scoring 45.2Mbps. The average download speeds of our A1 users are 4.2Mbps (10.1%), faster than those on Telekom Slovenije, 7.7Mbps (20.4%) faster than those on Telemach, and 19.7Mbps (76.9%) faster than last placed T-2.
Definitions
Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics related to download speeds:
- 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
- Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
- 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
- 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
National Analysis
The Upload Speed Experience award once again goes to Telekom Slovenije. The operator retains the top spot with a score of 12.7Mbps and a lead of 2.1 Mbps over second-placed Telemach. A1 comes third with 8.6 Mbps, followed by T-2 with 7Mbps.
Definitions
Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:
- 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
- Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
- 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
- 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
5G Experience
National Analysis
Looking at 5G Video Experience — which measures the experience of our 5G users when streaming mobile video over 5G connections — A1, Telekom Slovenije and Telemach are closely matched with statistically tied scores of 77.4-78.7 points (out of 100).
Our users on all three networks see a significant boost in video experience with 5G, compared to their overall experience. Our Telemach users observe the largest uplifts — an improvement of 15.1% in their score, followed by 11.2% on A1 and 10.1% on Telekom Slovenije.
Definitions
5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.
National Analysis
A1, Telekom Slovenije and Telemach are joint winners of the 5G Games Experience award, scoring 81.5-85.8 points. Compared to Games Experience, all three operators saw higher 5G Games Experience scores, ranging from 8.4-8.9% for Telekom Slovenije and A1 to a more impressive increase of 20.4% for Telemach.
Definitions
5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.
National Analysis
A1, Telekom Slovenije and Telemach jointly win the 5G Voice App Experience award with statistically tied scores of 81.8-83.6 points on a 100-point scale. Telemach and A1’s scores are higher than those for Voice App Experience — by 3.7 and 3.4 points, respectively, but our Telekom Slovenije users do not see a statistically significant uplift from 5G compared to their overall experience.
Definitions
5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.
National Analysis
Telemach wins 5G Download Speed outright for the second time in a row, scoring 302.5Mbps — 98.2Mbps (48.1%) ahead of second-placed A1. Meanwhile, Telekom Slovenije is further behind with 108.6Mbps. The average 5G download speeds on Telemach are 1.5 times as fast as those on A1 and 2.8 times as fast as those on Telekom Slovenije.
Compared to Download Speed Experience, our users saw significantly higher 5G download speeds on their networks — 2.6 times higher for Telekom Slovenije, 4.5 times higher for A1 and a jaw-dropping 8.1 times higher for Telemach.
Definitions
5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).
National Analysis
Telemach and Telekom Slovenije remain the joint winners of the 5G Upload Speed award, this time with statistically tied scores of 27-30.2Mbps.
Our Telemach users saw the highest 5G to overall uplift in terms of average upload speeds, of 2.8 times — followed by the 2.1 times seen by A1 and Telekom Slovenije users.
Definitions
5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).
Coverage
A1
T-2
Telekom Slovenije
Telematch
National Analysis
Telemach continues to reign supreme in Availability. Our Telemach users spent the most time connected to a 3G or better cellular signal — an impressive 98.3% on average and around 2.7 percentage points greater than its closest competitors A1 and Telekom Slovenije, which statistically tied for second place with scores of 95.3-96%. MeanwhileTelekom Slovenije occupies third place with a score marginally above 95%, while T-2 places last with 92.5%
These scores mean that our Slovenian smartphone users typically spend 92.5%-98.3% of their time connected to mobile broadband services with a 3G or better signal, depending on their choice of mobile operator.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
Our users across A1 and Telekom Slovenije spend statistically similar proportions of time with an active 5G signal — 11.4-15.6%. This means that A1 and Telekom Slovenije are joint winners of the 5G Availability award. The higher 5G Availability is, the greater the amount of time that users are able to benefit from the improved mobile experience that 5G can provide.
Definitions
Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
National Analysis
Telekom Slovenije is the outright winner of the 4G Coverage Experience award with a spectacular score of 9.8 points on a 10 point scale — ahead of A1's 9.4 points — which means our Telekom Slovenije users connected to 4G in the most locations — 98 out of 100 locations — visited by our Slovenian users on average.
Definitions
4G Coverage Experience measures how mobile subscribers experience 4G coverage on an operator’s network. Measured on a scale of 0-10, it analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
In simple terms, 4G Coverage Experience measures the mobile coverage experience in all the locations that matter most to everyday users — i.e. all the places where they live, work and travel. It considers all the areas that Opensignal users visit, the portion of locations that 4G is available to them, and locations that more users visit have higher importance to them.
Map Definition
The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.
Consistency
National Analysis
T-2 is the winner of the Excellent Consistent Quality award, as 87.5% of users' tests on its networks meet the minimum recommended performance thresholds sufficient to support demanding common applications (such as HD video, group video conference calls, and gaming) — ahead of A1’s and Telemach’s scores of 84% and 81.7%, respectively. Meanwhile, Telekom Slovenije brings up the rear with 76.4%.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Excellent Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games.
National Analysis
A1, T-2 and Telemach are winners of the Core Consistent Quality award, with statistically tied scores of 93-93.8%. Telekom Slovenije is marginally behind with 92.7%.
Definitions
Consistent Quality measures how often users’ experience on a network was sufficient to support common applications’ requirements. It measures download speed, upload speed, latency, jitter, packet loss, time to first byte and the percentage of tests attempted which did not succeed due to a connectivity issue on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent Quality and Core Consistent Quality — are calculated can be found here.
Core Consistent Quality is the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.
Related Analysis
Our Methodology
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.
About Opensignal
Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.
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Confidence Intervals
For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical values.
Why confidence intervals are vital in analyzing mobile network experience