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Slovenia

Mobile Network Experience Report
October 2023

Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.

Author: Sam Fenwick, Principal Analyst Data Collection Period: Jun 01 - Aug 29, 2023

Slovenia

Mobile Network Experience Report
October 2023

Opensignal is the independent global standard for analyzing consumers' connectivity experiences. Our industry reports are the definitive guide to understanding what happens when people use their mobile and broadband connections in their daily life.

Author: Sam Fenwick, Principal Analyst

Data Collection Period: Jun 01 - Aug 29, 2023

Key Findings

The most consistent experience is with Telekom Slovenije

Telekom Slovenije is the outright winner of the Consistent Quality award, which replaces the Excellent Consistent Quality and Core Consistent Quality awards that were included in previous reports. The operator comes top with a score of 80.6%, giving it a lead of 1.8 percentage points over second-placed A1’s 78.8%. T-2 and Telemach are statistically tied for last place with scores of 76.3-76.9%. Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical demanding tasks on their devices.

Telemach wins all six 5G experience awards — either outright or jointly

Telemach has managed the impressive feat of being on the winners’ podium for all six 5G experience awards. It is the outright winner of both 5G speeds awards (5G Download Speed and 5G Upload Speed) and is a joint winner in the remaining four categories. Telemach has achieved similar success in all the previous reports that include 5G experience awards — so far it has always been at least one of the winners for each of the 5G experience awards.

A1 wins the new 5G Coverage Experience award

A1 is the first Slovenian operator to come top for 5G Coverage Experience, which measures the geographic coverage of populated areas from 5G users on 5G connections. A1 wins with a score of 1.9 points on a 10-point scale, far ahead of Telekom Slovenije and Telemach, given their respective scores of 1.1 and 0.9 points. In addition, A1 remains a joint winner for 5G Availability — the proportion of time that our 5G users have an active 5G connection — but Telemach now joins it on the winners’ podium, replacing Telekom Slovenije.

Telekom Slovenije users have the best Coverage Experience

Telekom Slovenije is the first Slovenian operator to win Opensignal’s new Coverage Experience award. It does so with a score of 7.4 points on a 10-point scale, giving it a slender 0.2 point lead over second-placed A1’s 7.2 points. Telemach is in third place with 6.8 points, while T-2 is further behind with 2.1 points.

A1 retains the Download Speed Experience award, while Telekom Slovenije stays top for Upload Speed Experience

Our A1 users continue to observe the fastest average overall download speeds in Slovenia — this time coming in at an impressive 57.9Mbps, giving A1 a lead of around 19.3Mbps over Telekom Slovenije and Telemach, given their statistically tied scores of 37.2-40.1Mbps. Telemach remains the outright winner of the Upload Speed Experience award, winning it this time with a score of 12.2Mbps, comfortably beating A1’s and Telemach’s statistically tied scores of 9.2-10.1Mbps.

Telemach users enjoy the fastest average 5G speeds in Slovenia

Telemach is the outright winner of both 5G speed awards — 5G Download Speed and 5G Upload Speed. It won the former outright in the the last report and no longer has to share the winners’ podium for 5G Upload Speed with Telekom Slovenije. Telemach remains unbeaten for 5G Download Speed with a score of 340.7Mbps, giving it a lead of over A1’s 277.9Mbps. For 5G Upload Speed, Telemach scores 31.8Mbps, around 7.3Mbps ahead of A1’s and Telekom Slovenije’s statistically tied scores of 26.2-22.8Mbps.

Mobile Experience Awards

October 2023, Slovenia Report
Download Image

Market Overview

As was the case in the previous report, the majority of awards have more than one operator on the winners’ podium. In addition, there is little difference in the number of awards won by A1, Telemach and Telekom Slovenije as they win 11, 11 and 10 awards, respectively (either jointly or outright), Both Telemach and Telekom Slovenije are outright winners in three categories. Telemach is the sole winner of the 5G Download Speed, 5G Upload Speed and Availability awards; Telekom Slovenije is the only operator that comes top for Upload Speed Experience, Coverage Experience and Consistent Quality. A1 wins two awards outright — Download Speed Experience and 5G Coverage Experience. T-2 does not win any awards outright, but is a joint winner in three categories.

This is the first Slovenian report to include two new coverage experience metrics — Coverage Experience and 5G Coverage Experience. These measure the extent of mobile networks in the places people live, work and travel. They represent the experience users receive as they travel around areas where they would reasonably expect to find coverage. We have also added Live Video Experience and 5G Video Experience — these quantify the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network — in contrast to the video experience metrics, which quantify the on-demand video streaming experience. In addition, we have introduced Consistent Quality, which replaces the Excellent Consistent Quality and Core Consistent Quality awards that featured in previous reports.

Opensignal's latest Slovenia Mobile Network Experience report analyzes the overall mobile network experience of the user across all four national networks as well as the 5G mobile experience for three out of four national operators who launched 5G services in the country — A1, Telekom Slovenije and Telemach — using data gathered in the 90-day period beginning on June 1, 2023, and ending on August 29, 2023, to see how they fare nationally.

Overall Experience
5G Experience
Coverage
Consistency
Video Experience
Live Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Video Experience
in 0-100 points
A1
68.5
T-2
68.2
Telekom Slovenije
69.0
Telemach
66.9
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Live Video Experience
in 0-100 points
A1
61.8
T-2
60.5
Telekom Slovenije
62.4
Telemach
61.0
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Games Experience
in 0-100 points
A1
71.7
T-2
68.8
Telekom Slovenije
76.2
Telemach
69.2
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Voice App Experience
in 0-100 points
A1
77.1
T-2
76.5
Telekom Slovenije
79.2
Telemach
79.0
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed Experience
in Mbps
A1
57.9
T-2
24.8
Telekom Slovenije
40.1
Telemach
37.2
016.53349.566
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience
in Mbps
A1
9.2
T-2
7.3
Telekom Slovenije
12.2
Telemach
10.1
0481216
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

All four Slovenian operators share the Video Experience award with statistically tied scores of 66.9-69 points on a 100-point scale. This is a change from the last report, when T-2 was the only operator not to be a joint winner for this award.

Definitions

Opensignal’s Video Experience quantifies the quality of video streamed to mobile devices by measuring real-world video streams over an operator's networks. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate video experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the overall video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

In addition to Video Experience, we report on the following metrics related to video experience:

  • 5G Video Experience: The average Video Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Video Experience – 5G Users: The average Video Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G video experience along with the availability of each technology.
  • 4G Video Experience: The average Video Experience of Opensignal users on an operator's 4G network.
  • 3G Video Experience: The average Video Experience of Opensignal users on an operator’s 3G network.

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National Analysis

A1, T-2, Telekom Slovenije and Telemach share the first Live Video Experience award in a Slovenian mobile network experience report with statistically tied scores of 60.5-62.4 points on a 100-point scale. All four operators also place in the Excellent (58 or above) category. This means that our users are, on average, able to stream video at least at 1080p with low loading times, little stalling and a satisfactory live offset.

Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

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National Analysis

Our A1 and Telekom Slovenije users continue to enjoy the best available overall experience when playing multiplayer mobile games on cellular connections. A1 and Telekom Slovenije therefore remain joint winners of the Games Experience award, doing so this time around with statistically tied scores of 71.7-76.2 points on a 100-point scale. T-2 and Telemach remain in joint last place, with scores of 68.8-69.2 points.

Definitions

Opensignal’s Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator’s network. Measured on a scale of 0-100, it analyzes how our users’ multiplayer mobile gaming experience is affected by mobile network conditions including latency, packet loss and jitter.

Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world.

Calculating Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games. The score is then measured on a scale from 0 to 100.

In addition to Games Experience, we report on the following metrics related to games experience:

  • 5G Games Experience: The average Games Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Games Experience – 5G Users: The average Games Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G games experience along with the availability of each technology.
  • 4G Games Experience: The average Games Experience of Opensignal users on an operator's 4G network.
  • 3G Games Experience: The average Games Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

The three-way tie for first place for Voice App Experience observed by our users in the last report between A1, Telekom Slovenije and Telemach has widened to include T-2. As a result, all four operators are joint winners of the Voice App Experience award, with statistically tied scores of 76.5-79.2 points on a 100-point scale.

They all place in the Acceptable (74-80) category. This means that some users are satisfied and listeners are generally able to comprehend without repetition. However, perceptible call quality impairments are experienced by some users. Clicking sounds of short duration or distortion are heard, and/or the volume may not be sufficiently loud.

Definitions

Opensignal's Voice App Experience measures the quality of experience for over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype and Facebook Messenger — using a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. Voice App Experience for each operator is calculated on a scale from 0 to 100.

In addition to Voice App Experience, we report on the following metrics related to voice app experience:

  • 5G Voice App Experience: The average Voice App Experience of Opensignal users when they were connected to an operator’s 5G network.
  • Voice App Experience – 5G Users: The average Voice App Experience of Opensignal users with a 5G device and a 5G subscription across an operator's networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the availability of each technology.
  • 4G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 4G network.
  • 3G Voice App Experience: The average Voice App Experience of Opensignal users on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.

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National Analysis

A1 now wins the Download Speed Experience award for the second report in a row. It comes top this time around with a score of 57.9Mbps — the average overall download speeds observed by our A1 users — giving it a lead of around 19.3Mbps. Telekom Slovenije and Telemach share second place with statistically tied scores of 37.2-40.1Mbps, while T-2 is in last place with 24.8Mbps. A1’s lead has increased dramatically from the 4.1Mbps it had over Telekom Slovenije in the last report, due to a rise of 12.7Mbps in its score, while its rivals’ scores are statistically unchanged from the last report.

Definitions

Measured in Mbps, Download Speed Experience represents the typical everyday speeds a user experiences across an operator’s mobile data networks.

In addition to Download Speed Experience, we report on the following metrics related to download speeds:

  • 5G Download Speed: The average download speed observed by Opensignal users with active 5G connections.
  • Download Speed Experience – 5G Users: The average download speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along with the availability of each technology.
  • 4G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 4G.
  • 3G Download Speed: The average downlink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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National Analysis

Telekom Slovenije continues its impressive winning streak for Upload Speed Experience. This time it wins with a score of 12.2Mbps and a lead of around 2.6Mbps over A1 and Telemach’s statistically tied scores of 9.2-10.1Mbps. This is a change from the previous report when Telemach was the sole runner-up. T-2 is in last place with 7.3Mbps.

Definitions

Upload Speed Experience measures the average upload speeds for each operator observed by our users across their mobile data networks. Typically upload speeds are slower than download speeds, as current mobile broadband technologies focus resources on providing the best possible download speed for users consuming content on their devices. As mobile internet trends move away from downloading content to creating content and supporting real-time communications services, upload speeds are becoming more vital and new technologies are emerging that boost upstream capacity.

In addition to Upload Speed Experience, we report on five supporting metrics related to upload speeds:

  • 5G Upload Speed: The average upload speed observed by Opensignal users with active 5G connections.
  • Upload Speed Experience – 5G Users: The average upload speeds experienced by Opensignal users with a 5G device and a 5G subscription across an operator’s networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the availability of each technology.
  • 4G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 4G.
  • 3G Upload Speed: The average uplink speed observed by Opensignal users when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).

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5G Video Experience
5G Live Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Video Experience
in 0-100 points
A1
78.6
Telekom Slovenije
77.4
Telemach
78.0
020406080
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Live Video Experience
in 0-100 points
A1
71.6
Telekom Slovenije
71.0
Telemach
72.3
019385776
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Games Experience
in 0-100 points
A1
84.0
Telekom Slovenije
82.8
Telemach
85.3
022.54567.590
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Voice App Experience
in 0-100 points
A1
83.8
Telekom Slovenije
80.7
Telemach
83.5
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Download Speed
in Mbps
A1
277.9
Telekom Slovenije
114.9
Telemach
340.7
090180270360
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Upload Speed
in Mbps
A1
22.8
Telekom Slovenije
26.2
Telemach
31.8
09182736
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

National Analysis

A1, Telekom Slovenije and Telemach continue to share the 5G Video Experience award as their scores remain statistically tied — in the 77.4-78.6 points range on a 100-point scale.

Definitions

5G Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world video streams when they were connected to 5G. The metric is based on an International Telecommunication Union (ITU) approach, built upon detailed studies which have derived a relationship between technical parameters, including picture quality, video loading time and stall rate, with the perceived video experience as reported by real people. To calculate 5G Video Experience, we are directly measuring video streams from end-user devices and using this ITU approach to quantify the video experience observed by our users on each operator’s 5G network on a scale from 0 to 100. The videos tested include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed directly from the world’s largest video content providers.

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National Analysis

There are three joint winners of the first 5G Live Video Experience award to feature in a Slovenian mobile network experience report — A1, Telekom Slovenije and Telmach. They share first place with statistically tied scores of 71-72.3 points on a 100-point scale.

Definitions

Opensignal’s Live Video Experience quantifies the quality of real-time video streamed to mobile devices by measuring video streams over an operator's network. The metric extends the existing International Telecommunication Union (ITU) approach used for Opensignal's on-demand Video Experience metric, built upon detailed studies which have derived a relationship between technical parameters, including live playback offset, picture quality, video loading time and stall rate, with the perceived live video experience as reported by real people. To calculate live video experience, we are directly measuring live video streams from end-user devices and using this extension of ITU's approach to quantify the overall live video experience for each operator on a scale from 0 to 100. The videos tested include a mixture of resolutions and are streamed directly from the world’s largest video content providers.

5G Live Video Experience quantifies the quality of mobile video experienced by Opensignal users on real-world live video streams when they were connected to 5G.

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National Analysis

As was the case in the previous report. A1, Telekom Slovenije and Telemach share the 5G Games Experience award. They do so with statistically tied scores of 82.8-85.3 points on a 100-point scale.

Definitions

5G Games Experience measures how mobile users experience real-time multiplayer mobile gaming on an operator's 5G network. It analyzes how our users’ multiplayer mobile gaming experience was affected by mobile network conditions including latency, packet loss and jitter. 5G Games Experience for each operator is calculated on a scale from 0 to 100.

5G Games Experience quantifies the experience when playing real-time multiplayer mobile games on mobile devices connected to servers located around the world. The approach is built on several years of research quantifying the relationship between technical network parameters and the gaming experience as reported by real mobile users. These parameters include latency (round trip time), jitter (variability of latency) and packet loss (the proportion of data packets that never reach their destination). Additionally, it considers multiple genres of multiplayer mobile games to measure the average sensitivity to network conditions. The games tested include some of the most popular real-time multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of Valor) played around the world. Calculating 5G Games Experience starts with measuring the end-to-end experience from users’ devices to internet end-points that host real games.

Learn more

National Analysis

A1 and Telemach share the 5G Voice App Experience award with statistically tied scores of 83.5-83.8 points on a 100-point scale. This is a change from the previous report when Telekom Slovenije was also a joint winner — it now places last with a score of 80.7 points. However, all three operators place in the Good (80-87) category. This means that many users are satisfied, but minor quality impairments are experienced by some users.

Definitions

5G Voice App Experience quantifies the experience of Opensignal users when using over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an operator’s 5G network. It uses a model derived from the International Telecommunication Union (ITU) approach for quantifying overall voice call quality and a series of calibrated technical parameters. This model characterizes the exact relationship between the technical measurements and perceived call quality. 5G Voice App Experience for each operator is calculated on a scale from 0 to 100.

Learn more

National Analysis

Telemach remains unbeaten for 5G Download Speed, having won the award ever since it was introduced in the October 2022 report. Our Telmach users observe average 5G download speeds of 340.7Mbps — 62.8Mbps (22.6%) faster than our users on second-placed A1, given its score of 277.9Mbps. However, this is significantly down from the lead of 98.3Mbps that Telemach commanded over A1 in the previous report — as A1’s score has risen by an impressive 73.7Mbps. Our Telemach users’ average 5G download speeds have also increased, rising by 38.2Mbps — while those on Telekom Slovenije are statistically unchanged from the previous report.

Definitions

5G Download Speed shows the average download speed experienced by Opensignal users across an operator’s 5G network. 5G Download Speed for each operator is calculated in Mbps (Megabits per second).

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National Analysis

Telemach is now the outright winner of the 5G Upload Speed award, having shared it with Telekom Slovenije in the last report. It wins with a score of 31.8Mbps, giving it a lead of around 7.3Mbps over A1 and Telekom Slovenije — which are statistically tied with scores of 22.8-26.2Mbps.

Definitions

5G Upload Speed measures the average upload speeds experienced by Opensignal users across an operator’s 5G network. 5G Upload Speed for each operator is calculated in Mbps (Megabits per second).

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A1

T-2

Telekom Slovenije

Telemach

Coverage Experience
5G Coverage Experience
Availability
5G Availability
Coverage Experience
in 0-10 points
A1
7.2
T-2
2.1
Telekom Slovenije
7.4
Telemach
6.8
02468
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Coverage Experience
in 0-10 points
A1
1.9
Telekom Slovenije
1.1
Telemach
0.9
00.511.52
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Availability
% of time
A1
94.5
T-2
93.6
Telekom Slovenije
94.4
Telemach
98.0
0255075100
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G Availability
% of time
A1
13.1
Telekom Slovenije
8.7
Telemach
10.2
05101520
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image

National Analysis

Telekom Slovenije is the first Slovenian operator to win Opensignal’s new Coverage Experience award. It does so with a score of 7.4 points on a 10-point scale, giving it a slender 0.2 point lead over second-placed A1’s 7.2 points. Telemach is in third place with 6.8 points, while T-2 is further behind with 2.1 points.

Definitions

The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.

Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.

Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

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National Analysis

A1 is the first Slovenian operator to come top for 5G Coverage Experience, which means the geographic coverage of populated areas from 5G users on 5G connections. A1 wins with a score of 1.9 points on a 10-point scale, far ahead of Telekom Slovenije and Telemach, given their respective scores of 1.1 and 0.9 points.

Definitions

The Opensignal Coverage Experience metric measures the extent of mobile networks in the places people live, work and travel. The metric represents the experience users receive as they travel around areas where they would reasonably expect to find coverage.

Traditional coverage metrics typically estimate either a percentage of land area covered, or a percentage of population covered; often neither will be an accurate measurement of the true user expectation and experience. In many markets there are areas where neither population density nor geographic area reflect the importance of coverage to users. For example, in a large mountain range most users will not expect coverage in the wilderness, but poor coverage in the relatively small area of a ski resort is critical for the enjoyment of a holiday. Estimates based purely on population give undue significance to coverage in the most densely populated areas.

Coverage Experience measures geographic coverage of populated areas and therefore more accurately reflects the coverage expectations and experience of typical users. It can give a result that is somewhat different to traditional estimates based on either geographic or population measures. The metric uses a scale from 0 to 10.

5G Coverage Experience shows the proportion of places Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

National Analysis

Our Telemach users continue to spend the largest proportion of time with an active connection (3G or better) in Slovenia — making this the fourth consecutive report in which Telemach has won the Availability award outright. Telemach comes top this time with a score of 98%, beating A1, T-2 and Telekom Slovenije — which are statistically tied for second place with scores of 93.6-94.5%.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

Availability shows the proportion of time all Opensignal users on an operator’s network had either a 3G, 4G or 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

National Analysis

A1 and Telemach share the 5G Availability award with statistically tied scores of 10.2-13.1% — the proportion of time that our 5G users with these operators spend with an active 5G connection. Telekom Slovenije, which previously was a joint winner alongside A1, is now in last place with a score of 8.7%.

Definitions

Our availability metrics are not a measure of a network’s geographical extent. They won’t tell you whether you are likely to get a signal if you plan to visit a remote rural or nearly uninhabited region. Instead, they measure what proportion of time people have a network connection, in the places they most commonly frequent — something often missed by traditional coverage metrics. Looking at when users have a connection rather than where, provides us with a more precise reflection of the true user experience.

We also keep track of the instances that leave mobile users most frustrated: when there is no signal to connect to at all. The most common dead zones users struggle with occur indoors. As most of our availability data is collected indoors (as that’s where users spend most of their time), we’re particularly astute at detecting areas of zero signal.

Our availability metrics take a user-centric, time-based approach that complements the user-centric and geographical-based methodology used by our reach metrics.

5G Availability shows the proportion of time Opensignal users with a 5G device and a 5G subscription had an active 5G connection.

Map Definition

The coverage maps show the locations where we received measurements from users connecting with 3G or better mobile service. Each map provides an indication of the areas in which it is possible to obtain mobile service from that mobile operator.

Learn more

Consistent Quality
Consistent Quality
% of tests
A1
78.8
T-2
76.3
Telekom Slovenije
80.6
Telemach
76.9
021.54364.586
The brackets represent confidence intervals.
Read why confidence intervals are important.
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National Analysis

Telekom Slovenije is the outright winner of the Consistent Quality award, which replaces the Excellent Consistent Quality and Core Consistent Quality awards that were included in previous reports. The operator comes top with a score of 80.6%, giving it a lead of 1.8 percentage points over second-placed A1’s 78.8%, T-2 and Telemach are statistically tied for last place with scores of 76.3-76.9%.

Definitions

Consistent Quality measures if the network is sufficient to support common mobile application requirements at a level that is ‘good enough’ for users to maintain (or complete) various typical tasks on their devices.

We combine different experience indicators such as download speed, upload speed, latency, jitter, packet discard, and time to first byte to calculate Consistent Quality. These components are evaluated against thresholds recommended by various more demanding common applications used for a range of common tasks.

To calculate the metric value, the proportion of tests that pass the requirements of Consistent Quality is multiplied by the test success ratio, which is the proportion of completed tests to all tests conducted. Tests that pass indicate that activities such as video calling, uploading an image to social media, or using smart home applications will be possible without noticeable lag or slowdown.

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Related Analysis

Our Methodology

Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile and broadband user experience on every major network operator around the globe.

About Opensignal

Opensignal is the leading global provider of independent insights into consumers' connectivity experiences and choice of carrier. Our proprietary insights into mobile and broadband networks give operators the solutions they need to profitably compete and win, from executive level scorecards and public validation to pin-point level engineering analytics and consumer decision dynamics.

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