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In our past two reports on the Libyan mobile network experience, our users on Al-Madar’s network observed the fastest speeds. This time around, our users did not observe a statistically significant difference between the two operators and so they are joint winners of the Download Speed Experience award. This change was driven by a 0.8 Mbps increase in the average speeds seen by our Libyana users, while their Al-Madar counterparts saw theirs rise by a more modest 0.3 Mbps.
For the third report in a row, Al-Madar is the winner of our Video Experience, Games Experience and Voice App Experience awards. However, its margin of victory across all three categories has dropped since our last report. Al-Madar’s score for Video Experience was 3.1 points higher than Libyana’s (down from 7.3 points), ahead by 0.8 points for Games Experience (down from 2.4 points) and in front for Voice App Experience by 2.3 points (down from 3.3 points). In addition, Libyana has joined Al-Madar in the Fair (40-55) category for Video Experience due to a 4.7 point increase in its score since our previous report. A Fair Video Experience indicates that our users on average did not have a good experience either with higher resolution videos (very slow loading times and prolonged stalling) or with some video streaming providers. However, their experience on lower resolution videos from some providers may have been sufficient.
Libyana wins the Upload Speed Experience award for the second time in a row, this time with a score of 2.8 Mbps versus Al-Madar’s 2.5 Mbps. Both operators’ scores have risen by 0.5 Mbps (19.4-27%) since our last report. Upload speeds are becoming increasingly important given that social media is encouraging users to share videos and images via their smartphones.
Libyana has significantly extended the respectable 4G Availability lead that it commanded in our last report. 4G Availability represents the proportion of time that our users connected to 4G service. The operator’s 4G Availability score increased by 3.6 percentage points to 67.5%, while Al-Madar’s rose by 0.6 percentage points to 61.6%. These changes caused Libyana’s lead to increase from 2.9 percentage points to 5.9 percentage points. 4G Availability is one of our most important measures of the mobile experience given the superior mobile experience users typically enjoy when connected to 4G instead of older generations of mobile technology. While Al-Madar still wins the 4G Coverage Experience award, its lead over Libyana has fallen since our last report. Back then, Al-Madar led Libyana by 0.5 points, but this has dropped to 0.3 points, as the two operators’ scores have risen by 0.4 and 0.6 points, respectively. 4G Coverage Experience analyzes the locations where customers of a network operator received a 4G signal relative to the locations visited by users of all network operators.
Now that the Second Libyan Civil War is over, Libyan Telecommunications and Information Technology Company (LPTIC) has been focusing on restoring and developing the country’s telecom networks. In early September LPTIC announced that work had begun on its infrastructure development programme to deploy LTE services and improve communications in southern Libya. Al-Madar, Libyana and ISP Libya Telecom and Technology (LTT) are in the process of extending 4G services to Wadi al-Shati, Wadi al-Ajal, Wadi al-Hayat, Owainat, Sharqiya and Qatrun districts as part of this initiative’s first phase. These improvements are scheduled for completion by the end of October. A second phase will follow and expand coverage to additional areas including Qabroun.
As part of the current scheme of work, in September, Libyana received the necessary equipment to improve 4G coverage in the municipality of Ghat, located on the border with Algeria in southwestern Libya. Work has already begun to improve coverage between Ghat Al-Madinah, Al-Birkey and Tahalah.
Al-Madar still dominates our awards table, having successfully defended the Video Experience, Games Experience, Voice App Experience and 4G Coverage Experience awards from our last report. However, Libyana retains the 4G Availability and Upload Speed Experience awards, and now shares the Download Speed Experience award with Al-Madar.
In this report we examined the mobile network experience of the two main mobile network operators in Libya: Al-Madar and Libyana, over the period of 90 days starting June 1, 2021, and ending August 29, 2021, to see how they fared. Look out for our next report in April 2022 to see how the work of LPTIC and the country’s operators has changed the Libyan mobile network experience.
| Mobile Experience Awards Libya | ||
|---|---|---|
October 2021,
Libya Report
|
A
Al-Madar
|
L
Libyana
|
Video Experience
| ||
Games Experience
| ||
Voice App Experience
| ||
Download Speed Experience
| ||
Upload Speed Experience
| ||
4G Availability
| ||
4G Coverage Experience
| ||
|
Mobile Experience Awards Winners
|
October 2021,
Libya
|
|---|---|
|
Video Experience
|
A
Al-Madar
|
|
Games Experience
|
A
Al-Madar
|
|
Voice App Experience
|
A
Al-Madar
|
|
Upload Speed Experience
|
L
Libyana
|
|
4G Availability
|
L
Libyana
|
|
4G Coverage Experience
|
A
Al-Madar
|
|
Mobile Experience Awards Draws
|
October 2021, Libya
|
|---|---|
|
Download Speed Experience
|
A
Al-Madar
L
Libyana
|
|
Video Experience
Additional Metrics |
A
Al-Madar
|
L
Libyana
|
|---|---|---|
| in 0-100 points | ||
|
4G Video Experience
| 62.5 (± 2.04) | 49.8 (± 1.55) |
|
3G Video Experience
| 26.7 (± 3.83) | 31.1 (± 3.67) |
| 4G Video Experience | in 0-100 points |
|
A
Al-Madar
|
62 (± 2.04) |
|
L
Libyana
|
50 (± 1.55) |
| 3G Video Experience | in 0-100 points |
|
A
Al-Madar
|
27 (± 3.83) |
|
L
Libyana
|
31 (± 3.67) |
|
Games Experience
Additional Metrics |
A
Al-Madar
|
L
Libyana
|
|---|---|---|
| in 0-100 points | ||
|
4G Games Experience
| 38.3 (± 0.71) | 38.6 (± 0.64) |
|
3G Games Experience
| 32.0 (± 0.36) | 29.7 (± 0.41) |
| 4G Games Experience | in 0-100 points |
|
A
Al-Madar
|
38 (± 0.71) |
|
L
Libyana
|
39 (± 0.64) |
| 3G Games Experience | in 0-100 points |
|
A
Al-Madar
|
32 (± 0.36) |
|
L
Libyana
|
30 (± 0.41) |
|
Voice App Experience
Additional Metrics |
A
Al-Madar
|
L
Libyana
|
|---|---|---|
| in 0-100 points | ||
|
4G Voice App Experience
| 69.8 (± 0.72) | 69.3 (± 0.77) |
|
3G Voice App Experience
| 59.2 (± 1.14) | 53.8 (± 1.29) |
| 4G Voice App Experience | in 0-100 points |
|
A
Al-Madar
|
70 (± 0.72) |
|
L
Libyana
|
69 (± 0.77) |
| 3G Voice App Experience | in 0-100 points |
|
A
Al-Madar
|
59 (± 1.14) |
|
L
Libyana
|
54 (± 1.29) |
|
Download Speed Experience
Additional Metrics |
A
Al-Madar
|
L
Libyana
|
|---|---|---|
| in Mbps | ||
|
4G Download Speed
| 10.8 (± 0.34) | 9.4 (± 0.33) |
|
3G Download Speed
| 2.6 (± 0.09) | 2.6 (± 0.14) |
| 4G Download Speed | in Mbps |
|
A
Al-Madar
|
11 (± 0.34) |
|
L
Libyana
|
9 (± 0.33) |
| 3G Download Speed | in Mbps |
|
A
Al-Madar
|
3 (± 0.09) |
|
L
Libyana
|
3 (± 0.14) |
|
Upload Speed Experience
Additional Metrics |
A
Al-Madar
|
L
Libyana
|
|---|---|---|
| in Mbps | ||
|
4G Upload Speed
| 4.1 (± 0.14) | 4.5 (± 0.14) |
|
3G Upload Speed
| 1.0 (± 0.05) | 0.7 (± 0.09) |
| 4G Upload Speed | in Mbps |
|
A
Al-Madar
|
4 (± 0.14) |
|
L
Libyana
|
5 (± 0.14) |
| 3G Upload Speed | in Mbps |
|
A
Al-Madar
|
1 (± 0.05) |
|
L
Libyana
|
1 (± 0.09) |
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