Mobile Network Experience Report Libya April 2021

Libya

Mobile Network Experience Report
April 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

Libyana wins on Upload Speed Experience

While Al-Madar won our first Upload Speed Experience award in our last report, it could not maintain this momentum — the 0.8 Mbps (53.6%) increase in the average upload speeds observed by our Libyana users eliminated the 0.4 Mbps lead that Al-Madar previously commanded and as Al-Madar’s Upload Speed Experience score has barely budged since our previous report, Libyana’s new lead was also 0.4 Mbps.

Libyana makes incredible progress on 4G Availability to win the award

The proportion of time that our Libyana users spent connected to 4G has increased by a remarkable 16.4 percentage points since our last report. The operator’s score rose from 47.5% to 63.9%, while Al-Madar — the previous winner of the 4G Availability award – saw its score increase by a more modest 6.5 percentage points to 61%. As a result, Libyana is our new award winner for 4G Availability with a lead of 2.9 percentage points.

Al-Madar increases its lead on Download Speed Experience

Al-Madar has retained its sole hold on the Download Speed Experience award as its score of 6.3 Mbps beat that of Libyana’s by 0.9 Mbps (15.6%). This means that Libyana has drifted further behind since our last report as Al-Madar’s lead was a more modest 0.4 Mbps then. This change has occurred because while the average download speeds observed by our users on both operators’ networks have increased, those seen on Al-Madar’s network rose by 2 Mbps — 0.4 Mbps more than the improvement of 1.5 Mbps observed by our Libyana users.

Our Al-Madar users are the first in Libya to have a Fair Video Experience

In addition to winning our Video Experience award for the second time in a row, Al-Madar has become the first Libyan operator on which our users have observed a Fair (40-55) Video Experience as its score rose by 5.7 points to 43.8 points out of 100. Libyana’s score rose by 4.3 points to 36.5 points, so it still has some way to go before our users on its network also have a Fair Video Experience. A Fair Video Experience indicates that our users did not have a good experience either with higher resolution videos (very slow loading times and prolonged stalling) or from some video streaming providers. However, their experience on lower resolution videos from some providers might have been sufficient.

Libyana cuts into Al-Madar’s lead on Voice App Experience

In our last report, Al-Madar came top for Voice App Experience — which measures the quality of experience for over-the-top (OTT) voice apps such as WhatsApp, Skype and Facebook Messenger — by a remarkable 12.8 points. While Al-Madar has successfully retained the award, its lead over Libyana shrunk to just 3.3 points (5.4%). This is due to the combination of a 6.3 point improvement in our Libyana users’ Voice App Experience and a 3.1 point decline in that seen by their Al-Madar counterparts.

Introduction

Al-Madar continues to dominate Opensignal’s awards. However, while in our previous inaugural report on the Libyan mobile network experience Al-Madar achieved the remarkable feat of winning all seven of our awards outright it could not repeat the same success this time round. Libyana is the new winner of our Upload Speed Experience and 4G Availability awards and has also eaten into Al-Madar’s lead on Voice App Experience. That said, Al-Madar significantly increased its lead on Download Speed Experience and did so more modestly on 4G Coverage Experience.

It is worth noting that both Al-Madar and Libyana have once again been recognized for the impressive rate at which the mobile network experience of our users on their networks has been improving. In our Global Mobile Network Experience Awards 2021 report, both operators were recognized as Global Rising Stars in four categories. Al-Madar is a Global Rising Star for Video Experience, Voice App Experience, Download Speed Experience and Upload Speed Experience. Meanwhile, Libyana is a Global Rising Star for Video Experience, Download Speed Experience, Upload Speed Experience and 4G Availability. Being recognized as a Global Rising Star signifies that the operator is one of the top 30 operators globally for the percentage improvement in their score for a specific measure of the mobile experience.

In this report we examined the mobile network experience of the two main mobile network operators in Libya: Al-Madar and Libyana, over the period of 90 days starting 1, December 2020, and ending February 28, 2021, to see how they fared. As Al-Madar launched its 5G mobile service back in October 2019, we have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric.

Opensignal Awards Table

Mobile Experience Awards, Libya
April 2021, Libya Report
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image
Mobile Experience Awards Winners
April 2021, Libya
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
4G Availability
4G Coverage Experience
Download Image

Overview

Click on metric labels below for a quick preview
Video Experience
in 0-100 points
Al-Madar
43.8
Libyana
36.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
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National Analysis

Video Experience

Video Experience
in 0-100 points
Al-Madar
43.8
Libyana
36.5
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Video Experience
Supporting Metrics
in 0-100 points
4G Video Experience
61.5 (± 1.22) 55.3 (± 1.18)
3G Video Experience
30.2 (± 2.08) 22.7 (± 2.49)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2021 | © Opensignal Limited
4G Video Experience in 0-100 points
62 (± 1.22)
55 (± 1.18)
3G Video Experience in 0-100 points
30 (± 2.08)
23 (± 2.49)
Mobile Network Experience Report | April 2021 | © Opensignal Inc.

Games Experience

Games Experience
in 0-100 points
Al-Madar
36.0
Libyana
33.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Games Experience
Supporting Metrics
in 0-100 points
4G Games Experience
44.2 (± 1.05) 43.7 (± 1.10)
3G Games Experience
33.7 (± 0.29) 29.8 (± 0.36)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2021 | © Opensignal Limited
4G Games Experience in 0-100 points
44 (± 1.05)
44 (± 1.10)
3G Games Experience in 0-100 points
34 (± 0.29)
30 (± 0.36)
Mobile Network Experience Report | April 2021 | © Opensignal Inc.

Voice App Experience

Voice App Experience
in 0-100 points
Al-Madar
65.5
Libyana
62.2
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image
Voice App Experience
Supporting Metrics
in 0-100 points
4G Voice App Experience
70.1 (± 0.60) 72.9 (± 0.63)
3G Voice App Experience
62.0 (± 0.91) 54.3 (± 1.14)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2021 | © Opensignal Limited
4G Voice App Experience in 0-100 points
70 (± 0.60)
73 (± 0.63)
3G Voice App Experience in 0-100 points
62 (± 0.91)
54 (± 1.14)
Mobile Network Experience Report | April 2021 | © Opensignal Inc.

Download Speed Experience

Download Speed Experience
in Mbps
Al-Madar
6.3
Libyana
5.5
0 1.875 3.75 5.625 7.5
The brackets represent confidence intervals.
Download Image
Download Speed Experience
Supporting Metrics
in Mbps
4G Download Speed
11.1 (± 0.31) 10.3 (± 0.32)
3G Download Speed
2.6 (± 0.08) 2.0 (± 0.10)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2021 | © Opensignal Limited
4G Download Speed in Mbps
11 (± 0.31)
10 (± 0.32)
3G Download Speed in Mbps
3 (± 0.08)
2 (± 0.10)
Mobile Network Experience Report | April 2021 | © Opensignal Inc.

Upload Speed Experience

Upload Speed Experience
in Mbps
Al-Madar
2.0
Libyana
2.3
0 0.625 1.25 1.875 2.5
The brackets represent confidence intervals.
Download Image
Upload Speed Experience
Supporting Metrics
in Mbps
4G Upload Speed
3.5 (± 0.12) 5.0 (± 0.14)
3G Upload Speed
0.8 (± 0.04) 0.4 (± 0.03)
+/- numeric values represent confidence intervals.
Mobile Network Experience Report | April 2021 | © Opensignal Limited
4G Upload Speed in Mbps
3 (± 0.12)
5 (± 0.14)
3G Upload Speed in Mbps
1 (± 0.04)
0 (± 0.03)
Mobile Network Experience Report | April 2021 | © Opensignal Inc.

4G Availability

4G Availability
% of time
Al-Madar
61.0
Libyana
63.9
0 16.25 32.5 48.75 65
The brackets represent confidence intervals.
Download Image

4G Coverage Experience

4G Coverage Experience
in 0-10 points
Al-Madar
4.6
Libyana
4.0
0 1 2 3 4 5 6 7 8 9 10
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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