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While Al-Madar won our first Upload Speed Experience award in our last report, it could not maintain this momentum — the 0.8 Mbps (53.6%) increase in the average upload speeds observed by our Libyana users eliminated the 0.4 Mbps lead that Al-Madar previously commanded and as Al-Madar’s Upload Speed Experience score has barely budged since our previous report, Libyana’s new lead was also 0.4 Mbps.
The proportion of time that our Libyana users spent connected to 4G has increased by a remarkable 16.4 percentage points since our last report. The operator’s score rose from 47.5% to 63.9%, while Al-Madar — the previous winner of the 4G Availability award – saw its score increase by a more modest 6.5 percentage points to 61%. As a result, Libyana is our new award winner for 4G Availability with a lead of 2.9 percentage points.
Al-Madar has retained its sole hold on the Download Speed Experience award as its score of 6.3 Mbps beat that of Libyana’s by 0.9 Mbps (15.6%). This means that Libyana has drifted further behind since our last report as Al-Madar’s lead was a more modest 0.4 Mbps then. This change has occurred because while the average download speeds observed by our users on both operators’ networks have increased, those seen on Al-Madar’s network rose by 2 Mbps — 0.4 Mbps more than the improvement of 1.5 Mbps observed by our Libyana users.
In addition to winning our Video Experience award for the second time in a row, Al-Madar has become the first Libyan operator on which our users have observed a Fair (40-55) Video Experience as its score rose by 5.7 points to 43.8 points out of 100. Libyana’s score rose by 4.3 points to 36.5 points, so it still has some way to go before our users on its network also have a Fair Video Experience. A Fair Video Experience indicates that our users did not have a good experience either with higher resolution videos (very slow loading times and prolonged stalling) or from some video streaming providers. However, their experience on lower resolution videos from some providers might have been sufficient.
In our last report, Al-Madar came top for Voice App Experience — which measures the quality of experience for over-the-top (OTT) voice apps such as WhatsApp, Skype and Facebook Messenger — by a remarkable 12.8 points. While Al-Madar has successfully retained the award, its lead over Libyana shrunk to just 3.3 points (5.4%). This is due to the combination of a 6.3 point improvement in our Libyana users’ Voice App Experience and a 3.1 point decline in that seen by their Al-Madar counterparts.
Al-Madar continues to dominate Opensignal’s awards. However, while in our previous inaugural report on the Libyan mobile network experience Al-Madar achieved the remarkable feat of winning all seven of our awards outright it could not repeat the same success this time round. Libyana is the new winner of our Upload Speed Experience and 4G Availability awards and has also eaten into Al-Madar’s lead on Voice App Experience. That said, Al-Madar significantly increased its lead on Download Speed Experience and did so more modestly on 4G Coverage Experience.
It is worth noting that both Al-Madar and Libyana have once again been recognized for the impressive rate at which the mobile network experience of our users on their networks has been improving. In our Global Mobile Network Experience Awards 2021 report, both operators were recognized as Global Rising Stars in four categories. Al-Madar is a Global Rising Star for Video Experience, Voice App Experience, Download Speed Experience and Upload Speed Experience. Meanwhile, Libyana is a Global Rising Star for Video Experience, Download Speed Experience, Upload Speed Experience and 4G Availability. Being recognized as a Global Rising Star signifies that the operator is one of the top 30 operators globally for the percentage improvement in their score for a specific measure of the mobile experience.
In this report we examined the mobile network experience of the two main mobile network operators in Libya: Al-Madar and Libyana, over the period of 90 days starting 1, December 2020, and ending February 28, 2021, to see how they fared. As Al-Madar launched its 5G mobile service back in October 2019, we have used 5G measurements in addition to those from previous generations of mobile network technology when determining the overall scores for each metric.
| Mobile Experience Awards Libya | ||
|---|---|---|
April 2021,
Libya Report
|
A
Al-Madar
|
L
Libyana
|
Video Experience
| ||
Games Experience
| ||
Voice App Experience
| ||
Download Speed Experience
| ||
Upload Speed Experience
| ||
4G Availability
| ||
4G Coverage Experience
| ||
|
Mobile Experience Awards Winners
|
April 2021,
Libya
|
|---|---|
|
Video Experience
|
A
Al-Madar
|
|
Games Experience
|
A
Al-Madar
|
|
Voice App Experience
|
A
Al-Madar
|
|
Download Speed Experience
|
A
Al-Madar
|
|
Upload Speed Experience
|
L
Libyana
|
|
4G Availability
|
L
Libyana
|
|
4G Coverage Experience
|
A
Al-Madar
|
|
Video Experience
Additional Metrics |
A
Al-Madar
|
L
Libyana
|
|---|---|---|
| in 0-100 points | ||
|
4G Video Experience
| 61.5 (± 1.22) | 55.3 (± 1.18) |
|
3G Video Experience
| 30.2 (± 2.08) | 22.7 (± 2.49) |
| 4G Video Experience | in 0-100 points |
|
A
Al-Madar
|
62 (± 1.22) |
|
L
Libyana
|
55 (± 1.18) |
| 3G Video Experience | in 0-100 points |
|
A
Al-Madar
|
30 (± 2.08) |
|
L
Libyana
|
23 (± 2.49) |
|
Games Experience
Additional Metrics |
A
Al-Madar
|
L
Libyana
|
|---|---|---|
| in 0-100 points | ||
|
4G Games Experience
| 44.2 (± 1.05) | 43.7 (± 1.10) |
|
3G Games Experience
| 33.7 (± 0.29) | 29.8 (± 0.36) |
| 4G Games Experience | in 0-100 points |
|
A
Al-Madar
|
44 (± 1.05) |
|
L
Libyana
|
44 (± 1.10) |
| 3G Games Experience | in 0-100 points |
|
A
Al-Madar
|
34 (± 0.29) |
|
L
Libyana
|
30 (± 0.36) |
|
Voice App Experience
Additional Metrics |
A
Al-Madar
|
L
Libyana
|
|---|---|---|
| in 0-100 points | ||
|
4G Voice App Experience
| 70.1 (± 0.60) | 72.9 (± 0.63) |
|
3G Voice App Experience
| 62.0 (± 0.91) | 54.3 (± 1.14) |
| 4G Voice App Experience | in 0-100 points |
|
A
Al-Madar
|
70 (± 0.60) |
|
L
Libyana
|
73 (± 0.63) |
| 3G Voice App Experience | in 0-100 points |
|
A
Al-Madar
|
62 (± 0.91) |
|
L
Libyana
|
54 (± 1.14) |
|
Download Speed Experience
Additional Metrics |
A
Al-Madar
|
L
Libyana
|
|---|---|---|
| in Mbps | ||
|
4G Download Speed
| 11.1 (± 0.31) | 10.3 (± 0.32) |
|
3G Download Speed
| 2.6 (± 0.08) | 2.0 (± 0.10) |
| 4G Download Speed | in Mbps |
|
A
Al-Madar
|
11 (± 0.31) |
|
L
Libyana
|
10 (± 0.32) |
| 3G Download Speed | in Mbps |
|
A
Al-Madar
|
3 (± 0.08) |
|
L
Libyana
|
2 (± 0.10) |
|
Upload Speed Experience
Additional Metrics |
A
Al-Madar
|
L
Libyana
|
|---|---|---|
| in Mbps | ||
|
4G Upload Speed
| 3.5 (± 0.12) | 5.0 (± 0.14) |
|
3G Upload Speed
| 0.8 (± 0.04) | 0.4 (± 0.03) |
| 4G Upload Speed | in Mbps |
|
A
Al-Madar
|
3 (± 0.12) |
|
L
Libyana
|
5 (± 0.14) |
| 3G Upload Speed | in Mbps |
|
A
Al-Madar
|
1 (± 0.04) |
|
L
Libyana
|
0 (± 0.03) |
Collecting billions of individual measurements daily from over 100 million devices globally, Opensignal independently analyzes mobile user experience on every major network operator around the globe.
Opensignal is the mobile analytics company committed to improving mobile connectivity across the globe. We are the independent authority for understanding the true experience consumers receive on wireless networks.
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