5G Experience Report Netherlands September 2021

Netherlands

5G Experience Report
September 2021

Opensignal is the independent global standard for analyzing consumer mobile experience. Our industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.

Author
Sam Fenwick Senior Analyst

Key findings

KPN wins 5G Download Speed for the second time

KPN remains the operator to beat when it comes to download speeds over 5G connections. It continues to beat both its rivals by a sizable margin. Our KPN users observed average download speeds of 147.7 Mbps when connected to 5G, while their counterparts on T-Mobile and Vodafone reported speeds of 121.1 Mbps and 74.6 Mbps, respectively.

T-Mobile and KPN share the 5G Upload Speed award

In contrast to our previous 5G report, in which KPN was the sole winner of the 5G Upload Speed award, this time around it has to settle for a joint win alongside T-Mobile. Our users reported statistically tied average upload speeds of 39.6 and 37.5 Mbps when connected to KPN and T-Mobile’s 5G networks, respectively, while those on Vodafone observed speeds of 22.4 Mbps.

KPN and T-Mobile jointly win the 5G Voice App Experience award

In our first look at the experience of our users when they use mobile voice apps such as WhatsApp, Skype and Facebook Messenger over 5G connections, KPN and T-Mobile have come out ahead, with statistically tied scores of 84.1 and 84.6, respectively, on a 100 point scale. However, all three operators placed in the Good (80-87) category for 5G Voice App Experience and Vodafone was close behind with under two points separating its score from the winners. A Good 5G Voice App Experience means that many users were satisfied when using voice apps over 5G networks. However some users experienced minor quality impairments, such as clicking sound or distortion.

All three operators place in the highest category — Excellent — for both 5G Games Experience and 5G Video Experience

Turning to our remaining 5G experiential awards, our users had a similar experience when playing multiplayer mobile games and streaming videos over 5G connections, regardless of their choice of mobile operator. This is because all three operators’ scores are statistically tied for both 5G Games Experience and 5G Video Experience. Impressively, our Dutch 5G users had an Excellent experience — our highest accolade — for both metrics. An Excellent (85 or above) 5G Games Experience means that the vast majority of users deemed this 5G network experience acceptable. Nearly all respondents felt like they had control over the game and they received immediate feedback on their actions. An Excellent (75 or above) 5G Video Experience indicates a very consistent experience across all users, video streaming providers and resolutions tested on 5G networks, with fast loading times and almost non-existent stalling.

T-Mobile is once again the outright winner of the 5G Availability award

For the second time in a row, our T-Mobile users spent the most amount of time connected to 5G. T-Mobile’s score of 19.6% was comfortably ahead of KPN and Vodafone’s, who statistically tied for second-place. 5G Availability is important as users with 5G devices will only benefit from 5G if they spend a significant proportion of time connected to it.

Introduction

The 5G experience in the Netherlands continues to be competitive. While no single operator has dominated our awards table, KPN and T-Mobile are neck-and-neck, with each scooping up one outright win (5G Download Speed for KPN and 5G Availability for T-Mobile) and four joint wins. In contrast, Vodafone’s haul is limited to the joint wins it picked up for being in the three-way statistical ties for 5G Video Experience and 5G Games Experience.

Once Dutch operators have obtained and deployed 3.5 GHz spectrum, the 5G experience in the Netherlands will improve significantly. However, this spectrum is not due to be auctioned until around April 2022 and the current users of the 3.5 GHz band will have until September 1, 2022, before they have to vacate it. A legal appeal by satellite operator Inmarsat has complicated the auction process. Inmarsat currently uses 3.5 GHz spectrum to provide emergency and safety communications for shipping and aviation. In a preliminary decision on the matter, Rotterdam District Court suspended an amendment to the National Frequency Plan that underpins the clearing of this band for use by mobile operators.

It will be interesting to see what impact — if any — Deutsche Telekom’s intended sale of its T-Mobile Netherlands subsidiary will have on both the bidding and the future dynamics of the Dutch mobile market, assuming a suitable buyer can be found.

In addition to this report, we have published a companion report — Netherlands Mobile Network Experience September 2021 — which analyzes the overall experience of all our mobile users in the country.

Opensignal Awards Table

5G Mobile Experience Awards, Netherlands
September 2021, Netherlands Report
5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Availability
5G Upload Speed
Download Image
Mobile Experience Awards Winners
September 2021, Netherlands
5G Download Speed
5G Availability
Mobile Experience Awards Draws
September 2021, Netherlands
5G Video Experience
5G Games Experience
5G Voice App Experience
5G Upload Speed
Download Image

Overview

Click on metric labels below for a quick preview
5G Video Experience
in 0-100 points
KPN
81.3
T-Mobile
81.3
Vodafone
79.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

National Analysis

5G Video Experience

5G Video Experience
in 0-100 points
KPN
81.3
T-Mobile
81.3
Vodafone
79.6
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Games Experience

5G Games Experience
in 0-100 points
KPN
88.8
T-Mobile
88.9
Vodafone
87.4
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Voice App Experience

5G Voice App Experience
in 0-100 points
KPN
84.1
T-Mobile
84.6
Vodafone
82.7
0 10 20 30 40 50 60 70 80 90 100
The brackets represent confidence intervals.
Download Image

5G Download Speed

5G Download Speed
in Mbps
KPN
147.7
T-Mobile
121.1
Vodafone
74.6
0 37.5 75 112.5 150
The brackets represent confidence intervals.
Download Image

5G Availability

5G Availability
in %
KPN
14.5
T-Mobile
19.6
Vodafone
11.8
0 5 10 15 20
The brackets represent confidence intervals.
Download Image

5G Upload Speed

5G Upload Speed
in Mbps
KPN
39.6
T-Mobile
37.5
Vodafone
22.4
0 10 20 30 40
The brackets represent confidence intervals.
Download Image
Learn more

Opensignal measures the real-world experience of consumers on mobile networks in the places they live, work and travel.

We continually adapt our methodology to best represent the true experience of smartphone users. Therefore, comparisons of the results to past reports should be considered indicative only.

For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars. In our supporting-metric charts we show confidence intervals as +/- numerical values.

More about Methodology

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For every metric we calculate statistical confidence intervals indicated on our graphs. When confidence intervals overlap, our measured results are too close to declare a winner. In those cases, we show a statistical draw. For this reason, some metrics have multiple operator winners.

In our bar graphs we represent confidence intervals as boundaries on either sides of graph bars.

In our supporting-metric charts we show confidence intervals as +/- numerical values.

Why confidence intervals are vital in analyzing mobile network experience

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